This shop always does excellent work on my car. They are very thorough, knowledgeable, and…read moremethodical. They offer a wide range of repair and maintenance services, and consistently good prices as well. I would recommend this to anyone.

I have been coming here for at least 8 years never had to bring any of my cars back. The mechanic…read moreGerman is very good always diagnose my cars always on point with every service and fixed all my family member cars . I will recommend Nice Car Auto before the dealership and they take most car warranties. I love this place. Thank you for all your great work.

I'm so impressed with this dealership as well as the salesmen! I called to inquire about a specific…read moreRange Drover Dynamic that I had seen advertised online. I spoke with salesman, Michael Ogbogjo. He was very professional, but also had a great sense of humor. After meeting him, he made me feel very comfortable, and knew all of the ins and outs regarding the Range Drover. Long story short, I was just initially looking at the vehicle and wasn't sure if I actually wanted to purchase it, but Michael worked with me, and offered me a deal that I just couldn't pass-up. The vehicle drove smoothly, and looks absolutely amazing! If you're in the market to purchase a Range Drover, I would definitely recommend you go see Michael at this dealership. I'm loving my Range Drover!

I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I traveled from Florida for a wedding and wouldn't you know I went outside to get coffee the…read moreafternoon of and the dash lights came on as normal but the key did not turn. I thought it was the starter and being a Saturday- looked very grim for me to get anything done on a Mercedes Benz- anytime soon (things were closing and not opening until Monday and then I would have had to wait for them to finish up he weekend stuff...so I was realistically looking at Tues before I could even think about leaving...) Thankfully I found this place and the next day (Sunday) he came out and it ended up being a battery that was going bad. It saved me a lot of time, and not to mention the major savings of the extra night(s) accommodations, and price of a starter repair (5 1/2 hr job) vs. a battery. I appreciated the honesty - friendliness - and promptness of this fella. I even had payment drama w/my card and had to run to the ATM and get him cash - all the while he remained patient and friendly & even gave me a ride to the ATM. I would HIGHLY recommend just calling this fella first. He really saved me a lot of hassle- THX VERY MUCH!

Wouldn't recommend this so called shop to anyone! The man is rude and a crook and absolutely…read morerefused to give me an invoice of so call work, he held my car longer than should have for a bike race he attended. He threatened to charge me more for "being incessant" and having to communicate with my insurance for approved work he refused to complete due to too many questions. I would avoid him at all cost and find someone who can actually conduct themselves as a true business and not as a hobby for a few bucks. Only putting 1 start cuz I had too but I would rate -3 stars if I could.

What terrible treatment and lack of respect! I took my car to this shop, and this is how they…read moretreated me. I had to go pick up my car at 1:00 a.m. because the mechanic refused to work on it anymore--simply because I asked him if my car was secure. The service was abysmal; I do not recommend this place at all.

Bryon was excellent to work with. made my car look brand new…read more!

I brought a Honda 4 years ago and I was so satisfied with how detail…read more He was with his explanation on how and what to look for in a used car. his honestly was what I needed and for that I've recommend my family members to his business for their vehicles. Would recommend him to my friends.

After Visiting several dealership over a 2 day period, I was pleasantly pleased and surprised with…read morethe cars and the staff at Pioneer auto brokers. All of the cars were well taken care of and the photos were a good representation of the quality. I was also pleased to get a free Carfax report on all the vehicles I was interested in. RB was kind and informative and I will definitely recommend that you shop here for your next vehicle.

RB and his staff were great to work with. There was no pressure. We came to look at one car and saw…read moreanother that meet our needs. I would recommend them to others.

I called on a Toyota Sequoia and the gentleman answered the phone and answered my questions . After…read morethat he took videos for me of the underneath side of the vehicle as well as sent me the Carfax . Due to the location of where the vehicle had originally been it's whole life I chose not to further inquire on the vehicle. However, the communication via CarGurus back and forth was excellent at all times and much appreciated. I would recommend based on this. Randy