I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

I have been an Audi Q5 owner since December 2023, when I chose Jim Ellis Audi Marietta after…read morerunning into logistical issues getting my preferred vehicle through my local dealership in Nashville. Unfortunately, my experience with Jim Ellis Audi Marietta trying to move into a new lease has been extremely disappointing. After reaching out about a trade in and loyalty offer, I dealt with long stretches of silence whenever I asked follow up questions on pricing. When I finally connected with a salesperson, I was offered a base model Q5 with fewer features than my current vehicle, even with all incentives applied, and was told I might be better off just keeping my current lease until it ends. I escalated this to the General Manager and to Jim Ellis Automotive Group leadership directly and still did not receive a meaningful response. When things were getting out of hand, I decided to reach out to the executive team at Jim Ellis since they own Audi Marietta. They never responded via email or even called to offer any clarity or apology. Yes, this included Wesley Ellis and Stacey Hodges Ellis on the correspondence. As a current Audi customer, I expected loyalty and communication to go both ways. Instead, I felt like an afterthought throughout this process. I had hoped to share a positive experience upgrading my lease, and instead I am left writing this review. I would encourage Audi shoppers to consider other dealerships and be cautious about the level of follow up you can expect here.

So I just bought a 2018 Chevy Silverado from here and Noah and Chris were so great. They stayed…read morelate on Saturday just for me. Absolutely great customer service. The truck was serviced, washed and ready to go. It was an awesome car buying experience. I definitely recommend these great guys when your looking for your next used car purchase.

I had the worst experience of my life buying a car from these guys, they told me I was buying a…read moregreat reliable car when in reality it needed thousands of dollars worth of work and when I realized this it was to late so they did not help me they food nothing at all left me screwed me and my kids with no car no way to get to work or school... these people are evil monsters

I called on a Toyota Sequoia and the gentleman answered the phone and answered my questions . After…read morethat he took videos for me of the underneath side of the vehicle as well as sent me the Carfax . Due to the location of where the vehicle had originally been it's whole life I chose not to further inquire on the vehicle. However, the communication via CarGurus back and forth was excellent at all times and much appreciated. I would recommend based on this. Randy

This car place is always so affordable and reliable people for every car need! They aren't like…read moreother car shops who will charge you stuff for things you don't need and treat everyone as family! The owner is always honest and reliable, this is the only place everyone I know goes to for all my car needs! They get extremely busy fast but still try to work as fast possible to help everyone! Make sure to get there atleast 2 hours before closing because they are short staffed sometimes so might not always be able to get to everyone if you come 1 hour before they close.

UNDER NEW MANAGEMENT Love this place! Always treated well and good stuff recommended. Car is like…read morenew. Came in car was shaking, they looked it over told me I needed balancing, they did the work now driving smooth

So we went stopped by this place last week because we are looking for a used car. Everything seemed…read moreok until we tried to test drive a car. The car had a light come on. It wasn't the engine light but something else. We wanted to see what the price would be and mentioned the light. On their website it says there are no added fees such as dealership fees, etc. We looked and they added some added fees to the price. Yeah it wasn't dealership fees it was warranty fees. In the state of Georgia law car dealerships cannot add warranty fees automatically on used cars unless the customer wants one. I told them I didn't want one and they said that the car cannot leave the lot unless I get a warranty. And guess where the repairs will be at? At their garage of course. How can you make me get a warranty? Crooks! I will notify the state about their practices. It is not a trust worthy place! If I don't want a warranty you can't make me get one. That's my choice! The workers think they are slick! You put proudly that you don't have hidden fees. What is that?! I am so glad I left because I know from the reviews on here that they are scammers! Selling used cars with problems. No wonder they are making you buy a warranty for their cars. They know you will come back and have to pay a deductible and then pay extra payments for a lemon car. Thank you for showing me the red flags before I signed the dotted line! Shame on you! And please owner don't try to reply saying something that I am lying or it was miscommunication. You know what you are doing!

I got a 2006 Ford Mustang GT. Car was mechanically sound and bought it for a great price. Staff was…read morevery helpful and answered any questions I had. Would recommend to anyone.

Steve did an amazing job on my Supra. He handled the repairs professionally and also tuned it for…read moremore horsepower, and the car feels noticeably stronger and smoother to drive. He's incredibly knowledgeable, especially when it comes to European cars, and it's clear he takes pride in his work. He took the time to explain everything, was honest throughout the process, and delivered exactly what he promised. If you're looking for someone who knows performance tuning and quality repairs, I highly recommend Steve's European Garage!

I was able to watch them remove the drum on the back tires after repeatedly watching servicemen be…read moreunable to do so because they were unfamiliar with the drum and they did not have the proper tools to do so. Johnathan was able to remove them with no trouble! Genuinely speaking, 10/10 would DEFINITELY RECOMMEND!!!! Sid was able to drop the price for us to a genuinely affordable one! She knows what she is doing and she is fabulous!! Thank you so very much!!!!

Great place to buy a good quality used car. Excellent financing options no matter what your credit…read morescore is. Very satisfied

Good cars, good prices. Located on buford hwy. was an in and out, easy process. Ask for Fredericread more