I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and…read moreprovided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem.

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Excellent all around service from top to bottom from World Auto. Shout out to my guy Naj, Oliver,…read moreand honestly the whole staff. I never felt pressure to buy anything throughout the whole process and when we did strike a deal I was more than happy that they worked with me with the out the door price. If you're looking for true professionalism & genuine people who actually care about you and are not just looking to make their next transaction, look no further than World Auto!

I first found out about World Auto on Edmonds Used Cars website. They had a van for sale that was…read morelisted as a "great price". When I picked up the van, I told them I wanted to take it to a mechanic to have it inspected before I purchased. The, sales associate, Adam asked if it's within 10 miles radius and it was. After the new car inspection the mechanic said the car was a great purchased, so we got it! It's been great ever since! Also, a week later Adam contacted me and said he had an extra key for the van which was so needed! I appreciated the honesty, and transparency throughout the whole process! Thank you, Adam!

Easy financing & good prices. Love the small family owned aspect and everyone was very kindread more

I have bought a car, from JAG, sold 2 cars through them and I am now taking my cars to them for…read moreservice. It is so nice and refreshing to have honesty and straight forward dealings with a car dealership. Prices are really good for their vehicles and the service is thorough and exceedingly good value - a fraction of the cost of Mercedes or Jaguar service centers. Staff are helpful and caring.

BUYER BEWARE. This dealership does not even do basic safety checks on their vehicles. I bought a…read morecar on Tuesday right before they closed. Thirty minutes after leaving the lot, the car I bought for my daughter to drive back to college started shaking badly. We took it straight to a mechanic and found out it needs four new tires (they are warped, not bald, so the damage isn't visible), a bent rim, and new rear brakes -- over $1,000 in repairs just 30 minutes after purchase. They told us they inspect and service their cars. That is not true. I understand the car was sold "as is," but when a vehicle has serious safety issues immediately after leaving the lot, you would expect at least some good-faith effort to make it right. Instead, they said to my husband, "You should have bought the warranty." The warranty does not cover warped tires or brakes because those fall under normal wear and tear (except for the bent rim). This was not a cheap cash car -- we are making payments on it. If you buy from this place, bring your own mechanic because they clearly are not checking what they sell. Also, while we were there today, they were trying to sell a truck that needed new brakes, rotors, and had bald tires. They do not care about customer safety -- only money.

bought a 2016 tundra here 10mos ago. Carfax indicated cosmetix damage to front. I didn't see any…read moredamage. After I bought it and got it hom, I removed the hood deflector. The damage was then obvious. 9.5 mos later I was side swiped. Minor damage. Took truck to body shop where the owner proceeded to show me all the places the truck had been repainted (poorly). Probably 2/3 of the truck. These guys don't allow you to take the vehicle to your mechanic. There's a reason..

Great selection of vehicles! Fair offer for trade-in. Lenny is great to work with, just ask for…read morehim. No issues!

Buyer Beware: I purchased a 2014 Beetle from Carma under the express promise that a newly replaced…read moreturbocharger carried a 12-month warranty. The car recently suffered a major failure. A certified European automotive specialist inspected the vehicle and uncovered severe mechanical negligence by Carma's attached shop. They installed a completely incompatible, no-name aftermarket turbocharger that cannot communicate with the vehicle's computer, omitted critical safety heat shielding, and shortcutted the job by spraying copper sealant over reused exhaust gaskets. To make matters worse, they also put the completely wrong coolant into the vehicle, forcing me to pay for an immediate, full system flush and replacement to prevent catastrophic engine damage. Good luck trying to get a human on the phone to address these issues--Carma uses an aggressive AI telephone system designed to screen and filter customer calls, making it nearly impossible to reach an actual person when you need help. When I finally bypassed the system, management refused to correct their shop's faulty, unsafe installation with a functioning factory part, offering only to slap on the exact same failing aftermarket brand. I have been forced to pay almost $7,000 out of pocket to a specialized shop to make the vehicle safe and operational. I have officially filed a consumer fraud and deceptive practices complaint with the Georgia Attorney General's Consumer Protection Division. Be incredibly careful trusting this dealership's word or their internal shop's work.

I would strongly encourage anyone considering buying a vehicle from this dealership to have it…read morethoroughly inspected by an independent mechanic before signing any paperwork. I purchased a vehicle here in good faith, and shortly afterward it began experiencing serious overheating issues. The engine repeatedly went into "Engine Over Temperature" protection mode, lost power while driving, and required large amounts of coolant despite there being no obvious leak. The vehicle has since shown symptoms consistent with a potentially serious engine problem. This has been an incredibly stressful and expensive experience. Based on my personal experience, I would not purchase another vehicle from this dealership. Please do your homework, request all service records, and pay for a pre-purchase inspection--it could save you thousands of dollars and a lot of frustration.

An absolute terrible place to buy a car, I bought a mini van from this place, not knowing that this…read morevehicle has no radiator coolant, after a couple of days the car started overheating, took back, they said this never happen to there car, I request to cancel the purchase, they refused. I left car there and stopped payment.

I was going to buy an Accord from them online. Everything was approved, they had sent me a video…read moreand photos of the car and it was exactly what I wanted! I asked KEVIN one very important question: has the car ever been SMOKED IN? He says "oh, noooo!" Was his response and I trusted him, BIG MISTAKE! So I had my brother who had just had knee surgery to go check out the car before I drive from Memphis to get it. My brother gets there and immediately knows it reeked of smoke even though they had tried to get it cleaned up and get the smell out. Then when I told them how disappointed I was with their lack of business ethics, that they would lie for the sake of one car sale, he tries to tell me my brother was wrong. That they had been burning incense in the car to get it ready for me! Ha! That was the most ridiculous lie I'd ever heard! At that point, he should have just been honest but nope. Sticking to his story. If he was lying about that, what else would he lie about?? (and the rest of the staff bc I talked to several people there, not just him)! LET THE BUYER BEWARE!! THESE ARE NOT HONEST PEOPLE TO BUY FROM!! RUN AWAY!!

This dealership and Jose, took advantage of a young kid, and miss represented the vehicle. Keeping…read morea $500 deposit after sending him a car fax report (said there was NOTHING wrong with the car) and expecting a 24 year old to know if should it have rust on it because it's from Pennsylvania. The ENTIRE bottom of the car is rusting and rotting and they expect us to know that because it's from "the north" Not one to normally leave reviews, management is ass and JOSE can kiss mine