They did a great job handling my insurance company claim. I recommend them and will be using them in the future.

I went to the Bear Valley location. I have been to the Hwy 18 location a couple of times prior with my truck. Both places do great work. Having been to both places personally I prefer my experience at the Bear Valley location and it will be the one I go to in the future. I Showed up for the appt I set ahead of time and they got my car pulled to the back and Anthony the technician got started on it right away. The guys up front were super cool and very attentive to the other customers. Customer service is a top priority at this place. I just went in for a simple alignment. Anthony did a great job & was done must sooner than the time I had expected to be sitting there. I will be back to this place for any other work I need done to my vehicle. read more

from the start of bringing my Nissan murano in last Wednesday they were kind and professional. Tried so hard to fix the problems with the car which ended needing a whole new engine. Darren and his crew were the greatest people. recommend me them to everyone read more

They quoted me $440.00 for a simple coolant change on 2012 Tacoma, a scheduled maintenance item. I went to Jiffy lube and they did it for under $200. read more

What a great experience. They took care of me as soon as I walked thru the door. They were very professional and even did extra repairs for me and did not charge me. When I picked up my car they had detailed the entire car at no extra charge. It has not been this clean since I bought it in 2002. Johnny was very helpful and walked me through every step of the way. I cannot say enough about how great BAA is. The place is clean and has the best service of any automative repair shop I have been in. Johnny was very honest with me. The car needed a Fuel pressure regulator, replace transmission oil and cooler hose, air filter ...... Karin Mable read more

Made my day! Awesome experience. Very professional and knowledgeable! They should be teach classes to other automotive repair shops on how to run a class automotive business. Top notch. Jim and Johnny assisted me today and I can't say enough good things about them. Also everything is very clean including the bathroom. They also provide beverage bar complete with Keurig, bottled water/beverages and donuts. Great service Great Value! I am grateful! read more

Oil change on the kia great job Jim Johnny and the crew . Your crew are very quick and I can always rely on them to get the job done thanks guys Isabel Finkboner read more

The worst experience ever. I do NOT rexommend this place. The only reason they get one star is because zero stars isn't an option. Let's begin with the fact they had my car for 10 weeks and still did not fix it right. I drove it once and realized I had the same problem as before I took it in. After all that.... it was low transmission fluid. 10 weeks they had my car. I put that in perspective, I gave them my car right before Thanksgiving. They did not give me periodic updates. I had to call them for information. Every time was the same thing. Waiting for parts. What, again, waiting for parts? The staff, with the exception of Andrew, was unfriendly and had no concept of "Customer Service," read more

Not usually inclined to leave reviews for anyone, good, bad or indifferent, but on a day like today - the type of day where you get in your car just to find it dead as a doornail - after a weekend full of inconveniences - I NEEDED the level of service Johnny and they guys at Big Apple Automotive provided. I was greeted with a handshake, smile and reassurance that the problem would be handled, and it was. Quickly, efficiently, and with frequent updates. After many, MANY disappointing car service appointments from dealerships to OTHER local auto repair shops - Big Apple was EXACTLY what I needed. You've got my business guys. read more

All the guys here were super nice and professional. I was recommended to come here for my smog by Dream cars for my Porsche. Called made an appointment and when I arrived was early and they got started right away. Unfortunately they were having issue with the smog test machine and couldn't complete the test. They apologized a few times and even told me where their closest competitors were. In the end they couldn't complete the test but didn't try to charge for the time and effort either. Thanks to Jim who made my appointment and couldn't be more apologetic to me for their machine malfunction. read more

Johnny was extremely professional he even took the time to speak with my father who is a retired Honda mechanic . My dad felt confident after speaking with Johnny and I was given an early morning appointment for brakes and rotors . He showed me the severe wear and tear as well as showing me I had two tires that were dangerously close to a blowout. He gave me an amazing and competitive price for parts & labor and provided me a cool place to sit and wait because I live about 35 miles from the location and couldn't get a ride home. There was cold drinks and coffee as well as donuts and candy . The facility is one of the cleanest automotive shops I've seen (and I've grown up around auto shops). They are a cut above the rest and I highly recommend taking your car to them for your automotive needs. read more

Was a great experience from start to finish. Went in for a smog check and received a complete inspection that came with a full break down of the inspection. We ended up doing some maintenance on our truck as well because of it and the turnaround time was great, you can tell they took their time to get it done right and with all the equipment and great workers they have they had it done in no time. All the technicians we dealt with were respectful and professional Johnny, Jason and Jim are all awesome at what they do. Johnny explained everything properly and was very communicative on everything that was being done. Would definitely recommend to all friends and family. read more

Where do I start? I have a 2020 Dodge Durango R/T and my A/C stopped working back in June of 2023. I took it in for a diagnostic since they were able to get me in the next day and would have an answer by the end of the day (local dealer scheduled me weeks out and would need it 3-4 days just for the diagnostic). The price? Couldn't really complain due to a quick turn around time. At first, I was told they could not see a leak anywhere and it was low on Freon and I only needed it recharged. Diagnosis and Freon all done same day and on I went. About a month later, the A/C stopped working again, I called and informed them of the same issue occurring. I was able to bring it in as soon as I could. They informed me they would complete another diagnostic and use UV dye to find a leak. They told me they found the issue and there was a leak in the A/C hose. I was told it was a lengthy process and they would need to keep the car for a few weeks. That was no issue for me since it was summer and I needed the A/C fixed. Time goes on and the Durango was ready. A/C was blowing nice and cold, no issues. A couple months go by (October) and what I feared would happen, sure enough happened. The A/C stopped blowing cold. I called again, and by this time, they already knew the reason I was calling. Dropped the car off and so began the waiting game. They did another diagnostic with UV dye and found a leak in the evaporator. They told me they would need the car for a few more weeks since they had to take apart the dash, fix it, and put the dash back together. Understandable, sure. Time passed by and it was ready for pick up (I was at work so I personally couldn't pick it up but we needed the car that day). The A/C worked as it should have been but unfortunately there were a few issues inside of the interior that were not there prior. I called and complained, to who I'm assuming was the owner, and he got me sorted out and all the issues were resolved. It's currently 06/21/2024 and the last issue was resolved. It has been a lengthy process but I am highly pleased with how Big Apple Automotive handled my situation, and the quality of work done. I have not had any A/C issues and it continues to blow nice and cold. Thank you to Andrew, Jim, Johnny, The Owner and anyone who worked on my Durango. read more

I would give a 0 if possible. took my 2017 Honda civic in last summer as the ac was not working . they charged me $250 for a diagnostic fee and said it would be 2500 to fix it. the ac was a recall and they knew it but still charged me 250. I thought I could trust them but no. I took my Honda to the dealer for the recall repair. you reap what you sow. taking advantage of women is their way to stay afloat. looking in to small claims court to get my 250 and self respect back. read more

Over 470 dollars to replace a battery. Again, over 470 dollars to replace a battery. I've been in the high desert since the 1970s and they have always been horrible. I swore not to go back and managed to avoid them for over 30 years, until my son's battery died and they were the only shop that AAA could tow to that was open on a Saturday. I'm hoping they go out of business before I find myself in the unfortunate situation of needing a mechanic on a weekend again, so I never have to hear their name mentioned to me. They are an embarrassment to the high desert. Stay away. Stay far, far away. And if the tow truck driver suggests them, have your car towed ANYWHERE ELSE. When my son said he was towed there I thought maybe they had changed, but if anything it just got worse. Here's a breakdown: $104 for a starting system diagnostic $150 for the battery Over $200 for labor Taxes and the fees, over 470 dollars. FOR. A. DEAD. BATTERY. read more

Can't recommend Miguel and Daniel enough! They always pull through when my car is at its worse. Thank you so much for helping me out with my car. 15/10 read more

Curtious service good work.really high prices. Overall good work n great service. Would use again if I have enough saved forlabor cost

Johnny was very friendly and helpful.Soon as I got there he was ready to go, with no wait.Everything was taken care of and they definitely had good prices.It was my first time, at this place and I definitely will be using them for any future needs.Thank you read more

Been taking my work truck here for a couple years now. The truck is driven hard and was in and out shops. I was recommended to try this shop and I haven't had anymore issues with my truck running funny or needing to be towed somewhere. They do great work, only do what is needed, and care about the work they do. Great customer service as well! I highly recommend this shop. read more

I've been going here off & on for repairs the past 10 years. They always do my smog. Are they a little pricey?, For somethings...yes. I have two vehicles I own that are paid off that don't have warranties on them. All Big Apple work is guaranteed. Do I take my vehicles to them for everything? No, but when I want something done & not worry about it. I'll pay...just because if it breaks they'll fix it. I haven't been there in a while, and when I came back they still remembered me. That might not mean much to some people, and everybody's situation is different, but Big Apple hasn't lost me yet. read more

This place is so nice. I came down from Big Bear, this was definitely worth the drive. Friendly staff, nice waiting room, refreshments, beautiful bathroom. I'll be back ! read more

I've taken my RV Ford E-450 Super Duty to Big Apple Auto since 2017. A friend referred me because he always used them for his RV. He used them because his father-in-law had used them for his RV. Not for RV related work but to take care of power plant, chassis related work. William and the entire staff work hard to make things right. I've never been disappointed. Over 22k miles on my rig and I'm always confident my next trip will be mechanically uneventful as all previous trips have been. read more

Big Apple on highway 18, I called for an appointment for a lights and brakes test, they gave me an appointment for 9am in the morning, yet the guy that does the inspection apparently does not work on Mondays? I took rescheduled appointments for me to figure this out, do they not know when their technicians work? Where is the communication? Not even a courtesy call? The guy in the front desk was very rude, they quoted me a certain price and changed price once I got there, this happened more than once, are they randomly just giving prices as they see fit? in the final inspection they again bumped the price an extra 100 dollars and they said rudely do you want the inspection or not? my initial experience with the owner was good, but this clown in the front desk is a problem, stay away from this place at all costs. read more

Walked away from this place long ago due to be gouged and was a long time customer as well. I knew the prices were high but it was convenient at the time. However, after being over charged for a new radiator, that did it. yes, if donuts are your thing and money is not an issue, then, by all means this is the place for you. read more

Went to this shop on a recommendation of a coworker. Asked for a Smog, Oil Change and a ABS sensor. They said they would review the truck and let me know what repairs would be recommended. A day later, they sent a estimate for almost 10k worth of repairs. This is how they drum up business. They use scare tactics for those who don't understand vehicles. At that point, I asked for the smog and oil change. I asked for synthetic. They use a synthetic blend, which is not the same as full synthetic. I asked they about the pricing on the ABS sensor. They were charging $417 for a $200 dealer part. They said, that's what it costs. (That's without labor) such a rip off. I did not let them do it. The day after I picked up my truck, I noticed a leak under the oil filter. The mechanic installed the gasket improperly and the filter was leaking. I called the shop and they asked me to bring it back. I took 2.5 hours off work and brought my truck back. I thought since their screw up cost me time and money now, I would get a break on a alignment. They gave me $20 off. Not even in the same ballpark of my missed pay. The mechanic that fixed the filter stated that the gasket was defective. That's a lie. I just laughed. The only thing defective is their mechanics. All three shops are the same. Overpriced, fear based tactics, dishonest and no talent hack shops. Not to mention they lied about a bunch of the items that needed serviced. I would rather eat a dead rat than take a vehicle to their shop again. read more

Big Apple Automotive - Auto Repair Near Me - Apple Valley, California

I use to take my cars to Big Apple shops off highway 18 and Hesperia for years because I knew the owners and they did good repairs at fair prices. But last Friday when I went to the Hesperia Road shop to get an estimate on replacing a timing belt and water pump, I was quoted a $4400.00 price. As a former mechanic, I knew the price was overly inflated and was told in the past by the now retired owner to see him for an honest price. Anyway, Jason tried to tell me that I also needed new motor and transmission mounts that I recently replaced myself. Anyway, I went to Valley High Toyota to get an estimate from them and they quoted $1500.00, 1/3 of what Big Apple wanted. This morning I took my car to Valley High and will never go back to Big Apple Automotive. read more

I was referred to this shop by a coworker when I was looking for recommendations for a good oil change place. My impression on the location was fantastic. The folks there seemed competent and motivated, and the customer facing attitude was welcoming and pleasant. It was really the best experience I've had in an auto service department, where all I was doing really was waiting but the environment was good to be in. There was a thorough inspection to my vehicle as well and I was impressed with the report provided through a link via email, which was easy to access, review, and understand. The list is also provided on the paper receipt, but the email link has helpful additional info about each point. As a bonus there are doughnuts and coffee in the lobby and the restroom looked very nice. The waiting time during the process is good too: I arrived for 8:30am appointment and was on my way out by 9:30am. read more

So far so good, I've been coming for my old Econoline 250 van couple times, every time replaced something else I understand that the vehicle 20 years old time for repair / replacement. the stuff very nice. no complaints. there prices a bit high but if you consider going down the hill think about time that you spend and wait and the gas that you spend, here at Big Apple they drop you off at your home, there frond desk clean and has some free snacks :) read more

Big Apple Automotive - at the service - Auto Repair Near Me - Apple Valley, California

Our car broke down on the way to Zion and the guys at Big Apple really did their best to get us back out on our the road as fast as possible. They were very accommodating and friendly with great service provided. Highly recommended! read more

My car over heated on I-15 heading to Utah. Had to get towed to Bug Apple Automotive on a Friday afternoon. Was able to fix the problem and gave me back on the road within the Hour. So thankful for them. Would recommend to anyone In the area read more

Brought my car in two weeks ago for a idle air control fix and was charged 1000 bucks only for the check engine to come on 2 days later brought it back they couldn't fix the problem just turned the light off momentarily and today the same problem is occurring where my car revs on its own so 1000 bucks for them to fix absolutely nothing. What a bunch of buffoons working there. Straight goobers waste of time and money for no fix. read more

Have been a customer for a couple years. Went in this week for a little help tightening the exhaust flange on my jeep wrangler. The female who is apparently the manager or owner at the desk was rude and said they would not tighten it for me unless they did the origional work. I expressly stated I would assume the liability and pay whatever they felt was fair. I was just asking for a little help since I did not have a lift or the correct tools for the job. Apparently because I knew what I was talking about, she did not want to help unless she could gig me for much more money. Rude, not helpful. I went across the street to my tire guys at Town and Country, James had his crew tighten it for a fellow off roader for free. Big Apple has lost yet another customer. Town and Country rocks read more

Best mechanic I have ever been too 11/10 recommend. I had tons of work that needed to be done and Justin, Andrew and Jeremy worked together to get all of it done all in one day. The customer service is the best I've ever experienced. Don't worry if you have to wait there all day they have a clean, inviting place to wait with Hulu, coffee, snacks complimentary. They also worked had to save money for me where they could- saving me about 500$! Justin really gave 110% and I so appreciate it because I have to drive to Texas and back this week. Now I have no worries at all about taking this trip and it's all because of this amazing team. read more

As a parent knowing your child will be safe out on the road is a big deal. Big Apple Automotive has given me peace of mind. Had new engine put inside my son Lexus 330, my older and newer Tahoe boy have been here to be serviced and this place is truly an HONEST mechanic shop. They have saved me money on jobs that I expected to pay more. When they make a recommendation for your vehicle believe me it's to have your vehicle operating like it's from the dealer. Very professional and the work is superb!! read more

The team here is professional and courteous, they always take time to explain things. The Big Apple chain is a little more expensive than some other repair shops, but they make up for it in customer care and experience. They value new and returning customers and I've never felt put out or ripped off by their staff. From helping book a rental car, giving you a ride, to free donuts, candy, and drinks in the clean lobby, they always go out of their way to make sure you get what you need! read more

These are nicest most honest people I have ever dealt with!! I had my motorhome towed there and then had it had to stay overnight and they helped us clean it out , clean out the refrigerator ordered us a rental car. And then I realized I didn't have a suitcase because of course everything was packed in my motorhome one of the wonderful guys ran up to his house got me a suitcase and 2 ice chests so we could continue on to Vegas. And then we dropped it back off to him on the way home because my motorhome had to be towed to a Chevrolet dealer because the motor was under warranty!! They arranged everything for me!! Amazing customer service!! Thanks you guys from all of us!!! read more

Used this place because we were traveling through and our AAA rep found it to be the nearest place where we had our issues on side of the highway. We needed a leaf spring and a tire on our 5th wheel replaced. We showed up and they inspected the trailer and went to work. The leaf spring they put on the trailer was too small for the trailer and after traveling from their place to Eurika, Ca it needed to replaced again because it was already flattened out. I ordered the correct size for our trailer online and it was a significant amount cheaper than the incorrect size they charged me for and installed. They charged me $430.96 for the incorrect (too small) leaf spring and I paid $150 for the correct (larger) leaf spring. They also charged 2 hours labor at $220 per hour and it took me all of 20 minutes to change myself. In addition and ordered the incorrect tire for my 5th wheel. I would not advise doing business with this place, they are a complete rip off and don't put the correct parts on that is needed. Extremely disappointed. read more

If you don't know anything about cars, they will attempt to take advantage of you. I used this shop to inspect and do a service on a vehicle I recently purchased. Customer service at the front desk was top notch, but the mechanics and service writers are a different story. My vehicle was inspected in 10 minutes with a few problems I didn't expect. They email you the report with a few poor quality photos and not much of a description. Mine stated that I need to replace all of my radiator hoses, heater hoses, cabin air filter, and a few other services to the ac system. (This bumped my bill up to $1900 from $375) I asked to view the items listed with a mechanic so they could show me what they think needed to be replaced. At this time they stated that there was nothing visibly wrong with the items they listed, it was just "preventive maintenance" since the car was an 06 with 49k miles. Horrible idea to up-sell the customer and lose the trust of the customer. The last straw was when I witnessed the young mechanic speeding through the parking lot with my car over speed bumps. I do not drive my car like this so why should it be ok for your disrespectful employees too. They don't respect the things we put our hard earned money into and this is why I do not recommend this business. read more

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This is my first time and will definitely not be my last. They're fast, trustworthy and reliable. Other mechanics were months out on appointments and couldn't even guarantee to get the job done. Jeremy took care of me within 24 hours and my car is just as good as new. Will definitely be taking it back if need be. read more

Went to pay my registration and realized I needed a smog test. I called and spoke to Chad and he put me down for an appt. Arrived on time and had quick and friendly service. I would definitely come back! Thank you! read more