Trans and AC service complete Bobby and his team took care of me even went the extra mile madr me even more satisfied customer. I do recommend and will return for future business read more

***WARNING**** These guys are CROOKS!! DO NOT TAKE YOUR CAR HERE!! My Jeep was towed there by AAA with a simple coolant leak and it was the beginning of a $5800 nightmare. They never fixed the leak! The warranty is B.S. and I wouldnt let them touch my car again anyways. Dont believe the 5 star reviews. They didnt give me my AAA discount and I had to get AAA help me get it back. They said if I took down my bad review they would mail me a check. They have people bury the bad reviews with fake 5 star reviews. Check out the number of 1 star reviews. Those are accurate!! read more

They couldnt fix my car unfortunately but they admitted their lack of resources and didnt charge me for the diagnostics. Seems like they really tried. Dan was helpful as much as he could be. read more

I always come here for the service I need on my truck, I'm always satisfied with the service on my truck. Customer service is always on point, came today for an oil change and it was a good visit. read more

The most unprofessional business you could encounter, please ask to know all of what you're being charged for before signing. They will try to withhold information until it's time to pay & if there are any issues expect the "manager" to behave like a child and ask you personal questions like " where do you work " a very unpleasant and frustrating environment knowing they have all of your personal information... ALSO they kept the key to my tire rims so just keep that in mind when they ask you for it. Do not forget it, I had to since repurchase my own. I did not let them help because they're smart asses and they're rude. This company steals from people!!!!! BEWAREEEEE read more

This is another place to avoid try to get my air conditioning charged and they want to explain to me how other parts are going bad when that's a complete bullshit I put in my own and now the air-conditioning is working fine they want to charge you a bunch of money to fix one simple problem read more

my back breaks needed replaced so I was recommended by another dealer service to visit these guys. the price was about the same as the other dealer so they did the job. I have no regrets totally friendly service. and the warranty was great. if I don't have any issues with my breaks in the near future I'm going back. read more

AAA recommended them to me for a smog check a few months ago and Miguel took care me right away. Professional service, friendly and accommodating that took a short time and I was on my way. Today I had an electrical issue with lights on my dash. I knew enough not to turn off my car and drove in without an appointment and Daniel and Erik did a diagnostic test that showed I needed new battery cables. Service is outstanding. Big Apple Automotive is the GO TO PLACE for auto repair. Marie read more

I got recommended to them by AAA. I called them to schedule an appointment for a smog check. They were very accommodating as I am a busy person and I had to reschedule 3 times. The 3rd time, they waited for me to show up as the shop was close to closing. Very friendly and helpful people. read more

I called them around 8:30 this morning and got an appointment 2 hours later. They did a quick diagnostic and quick hose fix and I was out of there! I had the privilege of meeting Miguel at the front desk and Daniel did the diagnostic and fix. Highly recommend them!!! Definitely will be using them for future car service. read more

Brought in my car for a SMOG test and got a general inspection with it. What followed was a laundry list of other things they saw wrong and wanted to fix. Namely the engine mounts. I was told that one was flat out broke and one was close to breaking. In their diagnostic they listed the three engine mounts. Their part pricing was easily double but probably because of ordering the parts from the dealership so I figured I could buy them myself and save some money. Then I booked a different mechanic to replace them at a cheaper cost. Turns out NONE of the engine mounts were broken or even close to breaking in most cases. Do NOT allow these people to do additional work without paying for another mechanic to do an inspection. read more

Big Apple Automotive - Engine mounts that are not broken but I had to pay to replace anyway. - Auto Repair Near Me - Apple Valley, California

I have taken 3 vehicles to this location and worked with Daniel and Miguel off and on the last 3-4 years. In general, all our conversations have been reasonable, and Daniel has responded well when I present hard questions about costs, their procedures, and calling out anything I perceive as inconsistency. Responses are generally transparent and honest as far as I can tell. Mechanics and shops have bad reputations for many reasons and for many reasons they often deserve it. In the case of Big Apple Automotive, I believe Miguel and Daniel are doing the best they can to find middle ground with their customers while still towing the company line which is their job. The work I've had done there has not failed and I chose to have the work done there after checking some other resources for quotes. They are typically competitive, and we've discussed price gaps when they come up higher than others. Overall, I appreciate their pleasant attitudes and willingness to have conversations without being defensive. Will continue to have conversations with them when my family vehicles need discussion. read more

Came in because my sensor light was on for my tires. I was greeted by a mechanic that asked me if I was a doctor because I had on a mask and everyone there was mask free. His comment did not register as disrespect until I sat and thought about it. Anyways $87 to diagnose, No problem! I was told I needed 4 new tire sensors. Checked autozone for the price and they were $130 for 4, No problem! They said I needed 4 new sensors @ $118 per sensor. Why, I asked? Because they needed to be programmed. In total they wanted to charge me nearly $800 bucks for a job and parts that other places were charging $300 for. I was also told from another place that I only needed one sensor. And the entire time I was in the establishment, they continued to whisper to each other about my vehicle. At one point I asked them to speak up. I requested part number to verify the price and they refused to give it to me, lol. I understood at that point what this business was about which is purely MULA!! read more

Do not take your vehicle here. I knew the problem I had... I needed an alternator. I had priced alternators prior to going and knew it was a 3 1/2 hours labor book time. When Johnny quoted me he quoted me he quoted a bunch of stuff I didn't need and tried to sell some tires they had sitting around even though I still had quite a way to hit the indicator on my tires. He also quoted me a new battery but I had just charged it to bring it to them so I knew it was still taking a charge. When I finally got him to just quote fixing the alternator instead of 3300 worth of what he wanted to charge... he quoted 1300 just to do the alternator. 600 bucks for the part. You can get the part for less than 1/3 what he was trying to charge. I get trying to make a profit but he was trying to sell me things unneeded and way overpriced. Needless to say I bit the bullet for 235 bucks for him to tell me what I told him coming in... I needed an alternator. I'll still get it done cheaper not using Big Ahole Auto. read more

When I took my car in this morning (with an appointment), they took it immediately, did the inspection, notified me of the necessary repairs and associated costs and went to work. The quality of their service is outstanding! It has been my 'automotive service of choice' since my original 3-year warranty expired for a total of ten years. The staff is wonderful in explaining, efficiency, thoroughness and maintaining my car for what I consider a reasonable price. I highly recommend them to all--my family and students. read more

Took my car in for oil change, air filter, new fob and new battery. asked for diagnostic check to be done, as well. I was given an original estimate of $612.41. They called and said, additional things needed replacing( an alternator and drive belt). Friend who checked my car the day before, said alternator didn't need replacing when he checked my car; no dash light on, signifying problem with alternator. Found out after the fact, they charge $220/hr. for labor. Paid a total of $2,097.88. A friend told me, they way overcharged me and had me call a dealer and Auto Zone, to price cost of parts replaced. Big mark ups on parts. It would have been cheaper, to take my car to a dealer. Expensive lesson. Ask plenty of questions and get other estimates. read more

Big Apple Automotive - Total cost of $2,097.88, for inspection down. - Auto Repair Near Me - Apple Valley, California

I went in for a ac service (inspection and freon). I had a coupon from online for 149. during the inspection they found a leaky high pressure fitting. I was told it would be an additional $200 ($350) total price to replace the fitting and recharge the Freon. I looked up the fitting on auto zone and the part was $8. I left paying the $150 and went to auto zone and bought the fitting and 2 cans of r134a for $100. Took two minutes to install the fitting and another 10 to fill the ac system with r134a. i should have just done it myself in the first place. this is what I get for going to a shop for the first time ever. read more

Went back after being turned away for coming in after a minute after 4pm (close at 5pm) which felt like a hassle but I guess I get the policy. But when we came back they were friendly, efficient, and gave the kids doughnuts...it did seem like we waited longer than other places weve been to. When they were done they told me of some repairs that could be done to the battery and AC, so I assume that's a free type of diagnostic with the smog, and that explains the wait? The office that we waited in was very clean, and comfortable. If another vehicle needs a smog I would go back. read more

Big Apple Automotive - Cole is taking notes and this Smog Check center passes! - Auto Repair Near Me - Apple Valley, California

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I've been going to Big Apple Automotive for the past couple of years to get work done on my two cars. I tried other shops when I first moved to Apple Valley and they left much to be desired, but one day I walked in the shop in South Apple Valley, and first impressions were good - clean office, free cold soft-drinks, prompt attention, and written estimates that were explained over thoroughly. Their work has been reliably good, and Daniel is my go-to for excellent customer service, he has gone above and beyond to help his customers. read more

Be prepared for a culture shock if you bring your car here for service. First, they charge upfront $220 for a Diagnose/Scan Computer Engine Control Concern and somewhere over the rainbow for labor $220 to $250/hr. They also do a 40-point Multi Inspection which is comical. I brought in My 2011 AWD Kia Sorento with 72,000 miles for a check engine light that came on. The paperwork, if you can talk them into giving you a hard copy says that "this diagnosis requires a connection of specialized diagnostic equipment and/or scanners for specific fault. codes and system diagnosis". Since 1996 the OBDII diagnostic port has been required for all cars sold in the US and an OBDII scanner, reader etc. is an instrument that can read the default codes that may have caused your engine light to come on. You can buy this scanner just about anywhere with price depending upon complexity. I have one, the code I got was PO711, and the same as the code they got, which means the transmission temperature gauge is faulty, so much for all their BS about specialized diagnostic equipment it's a simple OBDII scanner. BTW for $220, they came up with the same diagnosis that my device showed and i'm just a Microbiologist so much for their complicated misleading BS quoted above. A new temperature sensor costs $136.40 and Trans Fluid, $64.33. The job takes 2 hours and my original bill was $926. Labor for the two hour job was $506 at $250/hr which I consider to be an exorbitant price. When Im mentioned this they said its because all their mechanics are ASE certified, like most shops. So they give a AAA discount of 10% or up to $70 so they originally discounted for $42.21 and when I mentioned that 10% of 926 is more like $92.60 or the max at $70 the manager got on. his phone to calculate the discount and said that his algorithm was screwing up, I got $75 in the end. Now for their 40 point inspection, they want to R, which I assume is to replace since there is an S which I must assume is service 12 other items, these include motor mounts which has/had a loose bolt they verbally said, coolant exchange, cleaning throttle body, servicing fuel injectors, alignment, left axle seal leaking, coolant housing leaking, replace front struts worn, replace radiator hoses due to age, replace rear shock worn, AC maintenance, cabin air filter, service transaxle (FWD) replace filter and fluid (remember this is an AWD no9t FWD). So let's say I choose to have them do this work what do you think based on their cost to do the above work. The car's value is around 9K and I imagine they would charge several thousand dollars to do what they suggested most of which is superfluous. The car was recently aligned, and struts, shocks and AC are in good working order. All this from a guy who can not determine in his head what 10% of 900 is. I guess you don't need math to be ASE certified. In my opinion if you want to spend a whole bunch on labor bring your car here but if you are tired of being ripped or want a written up front estimnate take your car elsewhere. read more

If I could give this place a 0 I would. I've taking my car to be smogged there in the past and no problem. All of a sudden a guy in the shop was telling me that my car needs a second 02 sensor to pass smog yet my car only has one (I know I've worked on my car). Then they couldn't see my catalytic converter yet I pointed it out to them and still denied me. They resulted my car as tampered and now I've been trying to request paperwork on my car for different parts just to pass it. They were very rude stating "well there's nothing we can do." So basically I'm out of my money for the test and stuck trying to figure out how to prove my car is fine. Oh not to mention my car passed all the other tests! This place is a sham, and wouldn't wish my worst enemy to go here. Please avoid at all costs! read more

Took my 02 Tundra to be smogged and to have the a/c repaired. Julian was awesome. He kept me updated and informed through the whole process. My truck runs better now than ever! I will definitely bring my vehicles here in the future. Very happy custome! read more

IF YOU ARE A WOMAN, BEWARE OF THIS PLACE, MASSIVE OVER $CHARGING$. If I could, I would give this place ZERO stars. My female friend went to this place for an electrical issue. After $600 spent, it was discovered to be a loose bolt on the engine block, from the negative terminal. A zero dollar part....this shop saw a female in distress, overcharged her and felt as though they had every right to take advantage of her. BUYER BEWARE, THEY HAVE NO INTEGRITY! read more

Big Apple Auto is our go to! It is close to our home and always hassle free. In emergencies, they always make time for us. The staff is super friendly and they know what they are doing. I have an older vehicle that I love and they always give it the best care. We won't take our vehicles anywhere else! My timing belt slipped and did some damage, they were able to fix my Honda up like new. I highly recommend Big Apple for ANY service needed. read more

Thank you Big Apple Automotive for taking such great care of my car and for such great customer service.

They are lucky they get *2 STARS* This place cannot be trusted with their dishonest staff behind the counter. I brought in my car for minimal maintenance and they told me my brakes, alternator, and spark plugs needed to be changed. However, I changed them 3 months ago. Never again will I bring my car to this dishonest shop. We rely on an honest mechanic to serve our local community, not a business that is trying to make a dollar off their local residents. read more

$160 to diagnose my problem. A little pricy but I get it, gotta pay employees & rent. They diagnosed my problem and I was able to fix it myself; very nice of them to reset my dash so the check engine light went away. Thanks Daniel. read more

My tire was leaking air and I went into Big Apple and they found a stew in the tire. T

If I could give 0 stars, I would, these people will try to rip you off. My grandmother went to this place for a simple oil leak and these people wanted to charge her 7900 dollars, to replace the struts, radiator, CV joints, spark plugs, and a bunch of other things that are not necessary. We took the vehicle to another mechanic, who said there was nothing wrong with the vehicle. The leak was coming from the oil pressure sensor that need to be replaced. A $30.00 part... this shop saw an elderly woman and saw $$$ they thought they could take advantage of her read more

Wow what could I say but thank you so much to the guys that work here it was 9:30 at night and I was over 30 minutes away and the manager working was really kind enough to sell me the part that I needed even though I was after closing time. I really needed this coolant fitting otherwise I would have been in really bad shape again can't thank you guys enough. read more

I'm grateful for the team at Apple Valley Automtive for their assistance. My engine started to overheat during a trip to Arizona so I stopped at their shop to figure out the problem. Surprisingly, they were kind enough to run a free check on my vehicle, topped off my coolant, and allowed me to inflate my tires without without any charges/ service fees. I strongly recommend this center and I'm forever grateful for their help. read more

I try to do my business with local places where I live, this is not a place of business I will be returning too! Unless you like be over charged for what I will say is quality work, I'm taking my vehicles to a dealer or anywhere else! Sadly It happened twice...gave them the benefit of doubt, not happening again! read more

Fast, friendly service. Went for a smog and the service writer told me of their coupon on their website and saved me money. Also made recommendations on my tires and gave me several options and included some extra items at no additional or reduced cost. I fully recommend Big Apple Automotive, family owned, local business. read more

I brought my mother's Chevy Malibu today for an oil change. I received great customer service. I was texted and called with updates. I received a printout list of recommendations for future maintenance with price estimates upon request. I added a hose and battery to the oil change. The total price was fair and reasonable. I was given a AAA discount where applicable. Everyone was friendly. The work was done expeditiously. The shop and wait area was clean. I will definitely return in the future. read more

Avoid! Went for an oil change, and the next day my water reservoir is empty and I'm on the side of the road with an overheated car. Why were my water hoses off for an oil change you ask? That's a great question. read more

These yahoos charged me 250.00 for a battery and did other shit I didn't even authorize. Live and learn I guess. Never again.

Have had some dealings with this big apple in the past and was not as happy as I am with the one on hwy 18 but they did save my husband when the one on 18 was closed...they sent a tow truck to pick him up 50 miles away and fixed his truck for free after it was serviced at 18....they really saved the day for us !! All we can say is thank you !! Jack is simply the best And one of the last honest mechanics left read more

So Big Apple Automotive in VV said my fuel pump went out and I needed a air filter (which I just changed 3 months ago) all of which by their price would be $1800. I called Corona auto shop in vv where I'd normally take my other vehicles. He right away said it can't be pump but even if it is the entire job would have been less than $800. Today after running a check on car and the list of stuff Big Apple said was wrong. Turns out non of what they said was wrong was correct. The entire job with battery change was $200. So this makes me wonder even more about honesty of companies. The funny thing is that they would have charged me for work that not only didn't need to be done but they probably wouldn't have done a darn thing to it and I'd be $1800 in the hole. I'm not the only one. My coworker said they tried charging him $600 to change his brakes. Another $1200! read more

Quick and friendly service in a very clean facility. Great deal on my smog check and not a long wait.

I took my car in to see what was wrong with it as it was the closest shop to my house and my car wasn't doing too great. I was told it would be $160 for a diagnostic, which after a quick google search I discovered was $10 more expensive than the absolute highest of the normal $50-$150 range. After looking at my car I was told it would cost nearly $3000 dollars to fix. Every where else I called said they would do it for just under $1000. Save your money and take your business elsewhere. They also rolled down my driver side window which comes off the track. To be fair I didn't tell them about the problem but they left it like that and didn't bother rolling it back up and left trash in the passenger seat. I can't speak to the quality of their work as none was done, but I think that laziness speaks for itself. Really there is no way any mechanic's work is good enough to charge nearly triple what every other mechanic I talked to in the area charges. Save your money and go elsewhere. read more