Dalar G.

If you want quick and quality this is your place. The atmosphere isn't the most spa like experience but they do an amazing job on the nails!

Dee Dee T.

I'm visiting Big Bear and was in badly need of a fill. I called asking if they take walk-ins. The lady told me they can but its better to make appointment. She made me an appointment for that afternoon. She informed me they take cash only and a fill with gel would $45 to $50 dollars (Wow!). I was desperate so I made the appointment. This is a tiny nail salon with only 2 chairs. I'm assuming it's a man and his wife that own the place and do the services. I was expecting to pay $45 because I didn't have any broken nails and didn't do any designs or anything extra. They charged me $50. I had one nail that needed just acrylic (no tip) so I guessed they charged me an additional $5 for a "broken" nail (which is rdiculous). When I questioned the fee, the lady barked "it's because I got gel and gel is more" which made no sence. My feeling is this nail salon will charge any higher amount they possibly can. It's only $5 but it's the point. Not good business practice to price gouge your customers. Their menu even States that all prices are subject to change. I suspect that if they feel they want to charge more, they will charge more. A fill with gel is the same amount as a new full set. Ridiculous! This is a tourist town and they know they have tourists that will be in predicaments and be willing to make the sacrifice to pay these exorbitant prices. It was nice they got me in the same day, but my fill was not worth $50. My nails had rough spots, they could have used one more coat of gel to get rid of the streaks, and I left with gel on my cuticles. It's probably an additional fee for 3 coats of gel! By no means are they friendly. They didn't say more than 10 words to me or any other customer in the place. There are several other nail salons in this town. I recommend checking into one of them first and using Big Bear Nails if desperate and can't get an appointment elsewhere. It's my bad for not looking at the reviews before I made the appointment. I gave four stars because they accommodated me when I was desperate, gave me a same-day appointment on a Saturday, and they were on time for the appointment.

Kay A.

I called for a last minute appointment because I needed to leave town for a wedding. They graciously worked me in but then appeared to be angry because of my dislike of having a pedicure in a manicure chair with my feet in a home use foot bath. I can do that at home. During the pedicure the gentleman scraped the skin off my foot with his pumice. Never apologized just acted as if it never happened. I would never recommend this nail salon based on my experience with them as business owners and nail technicians. This is never ok. Never.

Helen did a great job on my nail fill. She was efficient and took about 45 minutes. I liked the gel color choices. I will be coming back when I'm in town.

Kristi L.

Let me start by saying that getting your nails done up in Big Bear is not as easy as it is down the hill due to the lack of salons and nail technicians. I had no choice since I was not able to go down the hill to my regular "go to" salon. My experience has taught me that you have to plan ahead and make an appointment at least 2-3 days ahead of when you want to go. Although I was a bit hesitant to go to a new salon in a different area, I was pleasantly surprised at the skill level of nail services and the quality of customer service provided by Helen and Kevin. I was looking for a place to do a dip powder fill but they did not do dip powder. I requested for a polish change on my toes and for my hands, an acrylic fill / new set if they had time. They worked together as a team; Kevin removed my old set and suggested a new set since my nails were starting to lift (I was aware but didn't know if they had time to do a new set). Kevin did the gel polish change on my toes while Helen worked on mg hands. Helen was able to accommodate the new set and did a great job with listening to what I wanted [sharp, pointed almond shape and natural looking (thin layer of acrylic)] and she was patient with my selecting of gel color (the selection of colors was limited compared to what I'm used to down the hill) but I was able to find colors for my hands and toes. While they worked on my hands and toes, customers came in requesting services but there were no appointments available for the rest of the day but the customers were understanding and made appointment for the next day. Also, while I was waiting for Helen to finish my new set, I overheard Kevin speaking with the next customer and explaining the difference between regular polish and gel polish for pedicures. I appreciated hearing him explain that gel polish is more and lasts longer while regular polish is less expensive and that the choice is up to get customer. Long story short, this salon is a small family-owned place; Helen and Kevin work hard to accommodate customers' requests. Thank you, Helen and Kevin, I really like the way my new set came out and the gel polish change made my toes look so much better. I would return based on this visit. Five stars for customer service and quality of service provided.

Nikki C.

Helen did a beautiful job on my nails for October. I got a full set with gel polish with an added spider and web. She honestly is the most gentle nail tech I've ever been to. This was my first time coming here and I'll definitely be back!

My husband and I got turned away by Sunny Nails, This morning alittle after 9am, so I called this shop and left a message, and got a return call to come in at 10:30am. Hubby got a mani/pedi ($33), and I got a pedi with a pink and white full set ($65). The service was lovely! I asked for thinner nails and she did just that. They are so cute! The man did my husband's hands and feet and my feet. I'm so ticklish, but he applied pressure, and kept feeling my callus to make sure he was getting it off. It didn't tickle, and my feet are super soft! My husband was pleased with the service and felt relaxed. Will definitely come back.

Helen took me last minute on a Friday late afternoon. She was quick and efficient and I am soooo happy with my nails. I am extremely picky about my nails and I think this is the best set I have had in a very long time. Prices were reasonable and the salon was clean. Thank you Helen! I will be back.

On a mini vacation and came in from out of town, luckily I found this place ! Helen was a miracle worker with my shape! Love love love and now I'm going to have to figure out how to come back! Pedi was great too!

Love going to Big Bear Nails. They can almost always get me in same day or the next day. Helen and Kevin have always done a great job on my nails. Fast and efficient.

Sam T.

A very humbled and welcoming experience during my vacation here at big bear nails. After not finding any availability, Helen was able to get me in the same day. Was greatly appreciated how open she was to satisfying what I needed done on my nails. Thank you Helen you guys made my trip better!

Elizabeth B.

They turned out better than the reference photo, the nail tech was fast but also made sure to make them perfect! Definitely recommend!!

Love my nails! I got a foreign acrylic fill here on my first visit and my nails lasted an entire month. I just came in for another fill and they look amazing! Durable acrylics!