My first visit to Rock & Roll Laundromat in Palatine IL. was a pleasant surprise. Store manager Jay…read morewas kind and helpful, and explained all the machine's options and how to navigate the washing and drying machine's menus. Jay pointed out that if I dry my washed laundry in more drying machines, the drying happens quicker. The facility is kept very clean, has a clean washroom, snack machines, and seating. Great!

Ah, we came back because we have additional work being done in our basement, but I added another…read morestar! Why? I didn't see any out of order signs, there were washers and dryers for everyone (not too busy Sunday afternoon), and this time we got smart and brought our own detergent and dryer sheets. There was a worker at the desk to take in laundry and another one was cleaning the lint out of the dryers. It was amazing to see. So much lint. It was like watching Dr Pimple Popper (which I've never done BTW). The high capacity dryers practically dried everything in 10 minutes. It would have been an acceptable level of dryness from my home dryer, but I felt rich and splurged another .25 for another 10 minutes. So easy with the app!

This laundromat is wonderful! Very clean and the associates are very kind. I recommend!read more

I was lured by the pictures and reviews. But I am a laundromat veteran of late. You walk in…read morethrough the automatic doors and immediately you are hit with a commode smell. I don't know if the doors are next to a bathroom or if the rugs have been soaked with the scent of Chicago's Montrose park public bathrooms, but it smells. The plusses are the ample parking. You're not going to have any issues finding a nice roomy spot, the lot is yuge. Another plus are the machines and dryers are on the new-ish side. Not too much dryer gunk (chewing gum-like material stuck to the dryer drum). There are a lot of machines, so even if crowded, things can move fast. The reason for the 2 stars are thus: the place is not clean. The floors always have trash. It's not a tidy place. This might be due to the staff who do their best to pretend not to ignore you. They're too busy doing the drop off service that they don't sweep up or help customers. The other bad thing is the DIABOLICAL LAUNDRY CARD. This is a card that you load up with money to use the machines. You have to permanently lose time off your life, TIME that you will never get back, trying to get the card to read on the machine readers. It is extremely oppressive and is designed to make you question the meaning of your life. This laundromat is the equivalent of the egg salad at a gas station. You're hungry and you think you'll be ok. The only reason why I've been here 3 times is because the card has a balance. I refuse to leave a cent to this place, even if the scent it gives me is unpleasant.

I hadn't been to a laundromat in decades, so I was nervous because I didn't know the process or how…read moreto work the machines. The woman at the counter and the main gentleman working there walked me through the steps, she helped me loading & using the machines. They are SUPER helpful, friendly, and eased my anxiety right away. I Definitely recommend Euclid Maytag Laundromat!

They did a very nice job of washing, drying, and folding my clothes while my washing machine was…read morewaiting to be replaced

George was cleaning pretty much the whole time I was there. Very proud of his place. When we did…read moretalk, he was above and beyond on customer service. It's not big but there are plenty of washers and dryers. Would totally recommend to anybody. Also they have massage chairs that are really cheap in price.

I love their drop-off service. My clothes smell phenomenal and they fold the clothes better than I…read morecould ever do myself. Rocío is an absolute sweetheart! Thanks!

Was here again recently. Added a star as a result of the owner response explaining that the dryer…read moregunk is not gunk at all but a welding repair to the inside of the dryer drum. I touched it and it is hard and metal-like, not gummy or organic, so...going with the owner's response. That said, there are a lot of repairs inside the dryer drums. That day the facility was untidy, but will come back and see if the girls are back on duty.

Staying with my niece while we relocate in the area. Used their wash & fold service. Both Stella…read moreand Hilldia did a wonderful job. I couldn't have done better myself!

Clean, quiet, bright, comfortable waiting area. Decent prices. Helpful attendant, cashless- card…read moreloader is easy to navigate.

For the two years I have been going here, I have never had an issue until today. During my recent…read morevisit, the owners behavior was unprofessional and disrespectful. Instead of addressing my concerns with courtesy and professionalism, I felt dismissed and treated unfairly. As a paying customer, I expect to be treated with respect and for concerns to be handled appropriately. This experience has left me very disappointed and hesitant to return. I truly hope you all take the necessary steps to improve customer service so that future customers receive the respectful i should have received while addressing my concern.

Decent hours, it opens up at 8am and closes at 10pm. Everytime I come in here it's always clean and…read morequiet. It located inside of the strip mall.. no cash is needed, you pay with your phone or card. I usually come here when I em need to wash my big comforter etc...the workers there really don't bother you or even look up enough to say hi... unless someone Spanish speaking walks in and it's nonstop chatter... so ehhh blah.. not offended just think it's rude not to at least say hi to a paying customer but good help is hard to find these days so ehhh blah

Efficient laundry mat. While in town I needed to do laundry. We were staying at the Westin not far…read morefrom here and this was the closest laundromat. When I arrived there was not an attendant present but I experienced no issues. Clean & speedy. For those who need detergent or other things there's a vending machine inside with various laundry items too. I appreciated the comfortable chairs as I waited for my clothes to dry.

We called in advance and asked how much per pound. Said it $1.15 per pound so we dropped off our…read morelaundry . He texted me when laundry was done. I said how many lbs and cost he said 28 lbs and $40. We go in and tell him something is not right. Then said no 15 lb min for $20 and 1.15 for each lb after. I told them no you said $1.15 per pound not 1st 15 lbs is $20 after each lbs is $1.15. I been dropping off laundry for decades and never once heard this never again!

The place was very dirty and old and the worker were very rude and charging people extra for…read moreunnecessary charges