used their towing service to get out of a snowy ditch…read more excellent, responsive, friendly, efficient! Adam and Tony were great!

DeCraene's Service Center in Harvard is a very good business…read more Tony DeCraene takes time to explain things in detail. He conveys the feeling that he knows that my car is important to me, and that he's with me in keeping it in the best possible shape for the long run. He researches rare problems and knows what's happening in the auto industry. Fair pricing. Good service time. The premises are clean and orderly. I've dealt with many mechanics on numerous cars. Tony DeCraene is probably the best I've ever met.

If I could, I'd give them zero stars. They ripped off a 16 year old. They never told us the car she…read morepurchased warranted, even after we said we'd take it to be repaired by our repairman. Had they told us it was warranted, we would've let them fix it. Then Jerry said he'd buy the car back, but quickly changed his mind and blamed us. I will wait longer for a tow if I ever need one if Bernier's is the closest. I will never use this business again.

A pothole got me on I43 and I was not in a get spot to break down. I got ahold Berniers for…read moreemergency tow let me say great customer service answered phone fast and dispatched quickly. They were busy but they got me off that highway out danger in last then hour. Tow was cheapest I was quoted A+ across the board.

In the early morning hours of 1/19/2024 I was stranded on I90 in the snow and ice with no phone…read more The snowplow guy said he would get me a tow and that they would be there within 30 minutes. Tony came out and was polite, funny and really made me feel better. He was there within the 30 minute timeframe and I never had any issues. Great guy. I definitely would use again but hope I don't need to. I thought it was little expensive but didn't care as the whole experience was better than expected.

Towing serivce on second shift and third shift needs to take a course on customer service! Very…read morerude and disrespectful! Telling us to get! We can't stay on their property all night. Move, get he kept yelling while my brother in law was trying to get the cash they had just informed him he needed to get his car out of tow. We left got the cash. He threw the key and papers to release the car and his receipt and told him to get! Just leave! Had to call police for third shift harrrasing me! Reported to South Beloit Police how 2nd & third shift(are brothers) treated us. But mainly how 3rd shift harressed me while I was parked across the street. Please know that when The Rallo's owned Tonys(when it used to be a full gas station, repairs and towing) It was the best then. Whomever bought the business and keep Tonys name to draw and keep people isn't the best as when The original Tony service Station( Rallo's). Shame on how they tarnish the Rallo's quality and customer service.

What a top-shelf experience!…read more Working with Craig and his team at Kar Kraft was incredibly easy and efficient from start to finish. I had a pretty major repair along with some insurance complexities, and Craig handled everything seamlessly, making the entire process so much easier for me. The attention to detail was outstanding. Craig noticed that one of the replacement taillights had a small crack. It easily could have been overlooked, but instead he immediately called and had a new one shipped. To top it all off, they even cleaned my car before I picked it up--it honestly looks brand new! I highly recommend Kar Kraft. Outstanding customer service, quality work, and a team that truly goes the extra mile!

Craig and Mark did an excellent job on my Subaru Legacy. First they fixed/replaced 2 different…read morefender binders and they worked with insurance companies to make it seamless. I have also used them for fixing a power window problem and they were very reasonable on price. They communicated very well on how long it would take and estimated the cost. I am going to now use them for oil changes and tire rotations!

I just had one of the most amazing experiences with these guys! I had a van out with a band…read moretraveling through and I had an issue that needed to be fixed immediately. These guys went above and beyond to take care of us and make sure that the van was back on the road safely and in a timely manner! I would suggest you swing by for any auto issues. All I can say is Wow, what a God- send they were today!

Very nice person and communicated very good with us when we were broke down. Highly recommend to…read moreeveryone.

Amazing towing company 100% satisfied always answers any hour of the day! Great prices!!read more

I recently had my 2016 Toyota 4Runner serviced at J's Auto Repair & Maintenance, and I couldn't be…read moremore pleased with the experience. While the shop might not be the fanciest place to wait, they do have chairs, complimentary water, and a TV to keep you entertained. What truly makes this place shine is the incredible service and honesty of J and his team. From the moment I arrived, Jonathan greeted me warmly and made me feel confident that my vehicle was in good hands. He and his team are not only knowledgeable but also friendly and hospitable. They worked on several major issues with my truck and took the time to explain every detail along the way. Here's a quick breakdown of what was done: He replaced the rear brakes, rotors, brake hoses, and calipers. I had initially requested a brake fluid flush and fill, and to have my rear brakes and rotors changed, but the rear brakes weren't purging fluid. J and his team quickly got to work troubleshooting, inspecting the brake hoses, and discovering that they were clogged and that the caliper was seized. He sourced the parts and fixed the issue, all while showing me everything step by step to ensure I understood the problem and knew he wasn't making it up or anything like that. (He literally showed it to me) He also flushed and filled the fluids in both the front/rear differentials/transfer case. The engine coolant was flushed and replaced, and he even changed the spark plugs, showing me the worn condition of the old ones. He checked all the hoses and clips to ensure nothing else needed to be replaced and changed the serpentine belt, which was long overdue. Jonathan also took extra time to address the growing rust issue underneath my truck, showing me how bad it was and explaining a plan of action we could take to treat it and prevent further corrosion in the future, should I opt to bring it back to him. (I'm definitely going to come back for this) I was especially impressed with how honest and upfront he was about every repair. He explained everything clearly, showed me the worn-out parts, and never once tried to upsell me or cut corners. His prices are incredibly fair, and the quality of work is top-notch. Overall, Jonathan and his team provided excellent service in a timely manner, and I really appreciated his dedication to getting my truck maintenance up to date and ensuring it's safe for the road. The fact that he accepts all forms of payment.... Debit Card/Credit Card/Cash/Zelle was just an added convenience. If you're looking for an honest, skilled, and friendly mechanic who goes above and beyond, I highly recommend Jonathan and his shop. They are a full service shop that does engines, transmissions, well pretty much everything. It's hard to find such integrity and expertise these days, but you'll definitely find it here!

I found J locally a couple years back and have taken multiple cars to his shop for many different…read morereasons. There wasn't a single one that him and his team couldn't tackle. You know that feeling when your cars about to take a poop or you fear the worst- I call him up right away or message and he'll get back to me as soon as he can to give me his professional opinion without seeing the car. The fact that there's someone I can lean to for answers in a hurry and not feel like I'm getting the short end, makes it worth it. Sure I've went to other places that were more convenient and reputable, but always end up leaving unsatisfied and poor I've also been to the shop stressed out about how much a fix could cost where he tells me honestly that I don't need to do it right now instead of fixing something that ain't broke. I've taken my laptop and worked in his waiting room, watched Netflix shows and even been educated on fixes. So don't regret going to the other guys when you can give his shop a try.

These guys fixed me up and got me running at a fair price…read more They worked with me, fixed only what I needed, and they stand by their work. Would come back again.

Brought a block in to get a cylinder sleeved. Charged $520, cracked out the cylinder didn't tell us…read moreand still charged the full amount. You deal with these guys you do it at your own risk.