Amazing! Amazing! Amazing! Went above and beyond!!!…read more Hope I never need again. But I would definitely come bback!!! Entire crew is awesome to work with!! Thanks Chuck!!!

Fantastic customer service! Attention to detail. Car was ready before planned & was clean and…read moredetailed! Would highly recommend! Chuck & Kevin shared updates & were always available to answer questions! Thank you for you friendly care!

This company has the best customer service. Rob is very bright and accommodating. We were the…read morevictim of a hit and run and he showed empathy, gave us great advice, and was a great service professional.

I have (unfortunately) had to use a towing company on a few different occasions and I always use…read moreRogners. They are prompt and professional. I would highly recommend them if you are even in a situation where you need a tow.

Brought vehicle for diagnosis. Air conditioning stopped working. 2020 Subaru Forester…read more Paul was very friendly when we dropped vehicle off. He calls the next day to lie to my face and tell me that it is the blower motor(which was incorrect) that because it is a newer vehicle I could not get an "aftermarket" part. This was most likely done because I was a woman. Paul didn't realize I was raised by my dad who is a mechanic. So I finished the call with Paul playing the "damsel in distress" begging him to save me. I then hung up the phone and called autozone. When Autozone confirmed they had the aftermarket part in hand for 50% less than Paul wanted to charge me, I called Paul back Initially, Paul ate crow and agreed to install the part I purchased. But of course wouldn't guarantee the work. I said, It is a simple install. The part has a lifetime warranty its fine. So I dropped off the part. Paul of course was nowhere to be seen. The mechanic grabbed the part and walked away. Paul was quick to call me up as soon as I turned out of the parking lot to tell me the part was wrong. I told him I would be picking my car up. I walked in, they had supposedly my blower motor(from my vehicle) on the counter next to the one I purchased, however, it had an extra piece protruding from it to make it look different. I told them to give me my car and it escalated into a screaming match. They were going to charge me 149 to diagnose after giving me a 488 total charge which included parts, labor and diagnostics. Luckily Paul's temper got the better of him(he didn't like being called out for his lack of integrity). He said he didn't want my money and I waited in the parking lot for over 30 minutes while they"put my car back together" Hey Paul, it wasn't the blower motor you moron! Don't assume every woman who walks in the door knows nothing about cars. Integrity goes a long way in life Paul. Chalk it up to a lesson learned and do better next time! Be blessed!

14 years of outstanding service over three cars. I cannot say enough about their professional and…read morepersonal service.

The reason I don't like these types of platforms are because they are full of reviews from people…read morethat just do not seem reasonable. The towing business first of all is likely a very tough business to receive positive reviews. When a vehicle is towed it's likely because of 3 primary scenarios (an accident where the car is not able to be driven, a broken down vehicle, or a vehicle parked in a no parking spot.) Either of the listed scenarios are starting off with unhappy automobile owners so reviews are likely going to be positive. With all that said, I have recently had a car that was in a pretty bad accident...thankfully no one was injured by the grace of God! The Crystal Lake police officer was pretty awesome on her own and we are always thankful to our police! The officer called Ormsby Towing, owned by Tom Ormsby I have come to find out. This company has been in business since 1948! That's 76 years of being in business. They have countless of satisfied customers and reviews...some of these can be found on the following websites: Kelly Blue Book Reviews: https://www.kbb.com/dealers/crystal-lake-il/565567/ormsby-motors/ Google Reviews: https://www.google.com/search?q=ormsby+motors+google+reviews&sca_esv=d3224e15adc24c7c&rlz=1C1RXQR_enUS964US964&sxsrf=ADLYWIIaMKPhzRO7qKgE1J066ijY6pgm2Q%3A1724345334727&ei=9mvHZrWULLS2ptQP3t6aCQ&ved=0ahUKEwi155X5homIAxU0m4kEHV6vJgEQ4dUDCA8&uact=5&oq=ormsby+motors+google+reviews&gs_lp=Egxnd3Mtd2l6LXNlcnAiHG9ybXNieSBtb3RvcnMgZ29vZ2xlIHJldmlld3MyCBAAGIAEGKIEMggQABiABBiiBDIIEAAYgAQYogQyCBAAGIAEGKIEMggQABiABBiiBEjMFlDrBVjsEnABeACQAQCYAWygAbIFqgEDNy4xuAEDyAEA-AEBmAIIoAKGBcICChAAGLADGNYEGEfCAgoQIxiABBgnGIoFwgIIEAAYogQYiQXCAggQIRigARjDBMICChAhGKABGMMEGAqYAwCIBgGQBgKSBwM3LjGgB4YS&sclient=gws-wiz-serp Okay, so with all these reviews averaging over 4 out of 5 stars, Yelp is for some reason is representing a little over 2 stars. My personal experience has been very favorable. BTW, I should mention, I have no ties or relations to the owner or management, or any employee of Ormsby's. I can tell you this, I was treated kindly by Tom Ormsby and he is fair and patient. He also could have easily charged my by the day that our totalled car was in his storage (locked, fully enclosed building). The car was kept safe and he was very nice to work with. I will absolutely be recommending his services to others I know and care about as well as, perhaps even purchase a car from him in the near future. You don't stay in business in the midwest for 78 years without offering something of value. Lastly, the Ormsby showroom is so clean that you literally could eat off the floor, even though I don't eat off of floors :-) I hope this review adds value to anyone looking for a towing or auto sales company.

YIKES I really never…read morepost reviews, but I feel like I HAVE to so that people know what they're getting into with this shop... Back in August my car got some body damage and was brought to ABRA Auto Body right by this shop. Well, it's alternator also decided to go out on me, so once the body shop fixed the body damage they graciously brought it to Ormsby since it was close (I live 2 hours away from Crystal Lake and was visiting my family when this all happened, so I wasn't nearby). Needless to say we got the alternator replaced and all went well. UNTIL about a month or 2 later when it started having problems again. We assumed the car was having new problems and just didn't have time to bring it to get checked out, so we replaced the battery... and that helped but didn't solve any of our problems. So we then brought it to a shop local to us and guess what? The alternator that this shop put into it was bad... so here we are, having to put another alternator into our car a few months later because Ormsby decided what our car needed was a bad alternator. So keep this in mind if you plan on going here... months down the line you may have to redo what you paid them to do...

My car looks good. The repair looks like it was new. The service was very good I was kept…read moreinformed of the repair progress. Thank you. To all your staff Ross and Janet

I have been Riverside (Ross and Janet are super to work with) a few times over the years. Their…read moreservice is excellent and they seem to always go the extra mile for their customers!! I will not go to another repair shop. They have been extremely fair and do excellent work.

DO NOT COME HERE! They are dishonest, refuse to accept fault after they break things while working…read moreon a car. My car has been at that shop for almost three months. We are furious with the service here. The lack of communication is just disrespectful. They will over charge you and use crappy parts. My car ran before I took it here now it can't even drive and they only made it unsafe for the road. They installed a radiator and broke the fan. Disconnected the PCV valve which caused the car not to be able to even run. Make claims about other shops being really bad and dishonest. Update: We got the car back with scratches on the driver door and back end and missing a bolt from the air box. I REPEAT NEVER BRING YOUR CAR HERE!!!

Updating from 3 years ago, as we continue to be customers. I have a very high mileage vehicle…read morethat's likely nearing the end of its time, and CARSS has been wonderful in proactively anticipating issues but not pushing for unnecessary services. They've stood behind their work when I had a defective part, fitting me in and replacing it for free. I'm still incredibly happy with them and highly recommend!

I can't say enough good things about Shaun, Dave, and the entire team at Douglas Auto. They…read moreconsistently go more than the extra mile. Every time I bring a car in, the service is done promptly, professionally, and with an obvious level of care and attention to detail. I trust these guys completely, and that's not something I say lightly when it comes to auto repair. Put it this way: if my car broke down and I had to push it to Douglas Auto, I'd push it right past every other repair shop along the way. And I'm not kidding. Great people, great service, and a shop that genuinely cares about doing the job right. I wouldn't take my cars anywhere else. Highly recommended.

I love keeping my business local. My SUV was having issues and two shops were happy to tell me I…read moremost likely have to replace my transmission (for a Toyota, really?). Douglas Automotive replaced my transmission fluid and my vehicle is running great! They were also willing to pick me up and drop me off. Now that's service! They also honored a coupon that was coming in the mail. I will definitely be a customer for life as they have earned my trust.

Came within 30 mins. Nick was awesome! Took care loading and unloading a 725 lb motorcycle with a…read moreflat rear tire!

I needed a jump and they quoted me a time and came I bit before that. Got my car started…read moreimmediately and got me on my way. Thanks