1. Big Country Tours

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Saint Ignace, MI

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Big Country Tours

1.0 (1 review)

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6 years ago

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Arnold Mackinac Island Ferry

Arnold Mackinac Island Ferry

1.3(7 reviews)
2.1 mi

My biggest issue is with their parking company. They have a 3rd party run their lot and are…read more(according to their staff) not part of Arnolds. I bought a gift card online to pay for my sons overnight parking as they were arriving after us. While the gift card says its good for all ferry rides it does say that it doesn't cover parking. They would not accept the gift card nor would they give me a refund for the card. As for parking, I paid the upgrade of $40/ day for 2 days. (I parked at 4PM Wednesday and left at 1PM on Friday which is less than 48 hours). They say that their overnight parking starts a midnight but its midnight of the DAY you parked. So, if you are on the last ferry and park at 7pm you have until midnight of the 2nd day. A time when they aren't even open. Since I didn't leave the parking lot till 1PM, I got a fine of an additional $80. When I disputed it with the company that runs the parking, they said that that is their policy and the fine was issued properly. In other words, though parking isn't by Arnolds, their partners parking fee structure is misleading and their customer service is unhelpful. I have been using Arnolds every year for the ferry but I will not longer use their service because of this.

We have been waiting for over 1/2 hour in the hot sun. The ferry has been here for 35 minutes. No…read moreexplanation, other ferries coming and going. NOT HAPPY! This was supposed to be the 5:30 ferry from Mackinac to St. Ignace. It is now 5:53. NOT acceptable!! Shepller's next time for certain!

Big Country Tours - travelservices - Updated July 2026

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