My car on a mechanics property. Big daddy's towing is supposedly 24hrs yet they are not here to collect the car. read more

Big Daddy Towing - Towing Near Me - Newport News, Virginia

If I could give these motherfuckers zero stars, I very much would!!! My vehicle was unlawfully towed. My tags are up-to-date. My car is registered in the state. My car is insured. I have the state inspection sticker. I was not parked in the fire lane. I was not parked in a visitors parking spot I was not parked in an handicap spot. Dude on the phone was very aggressive argumentative and overall unprofessional rather than being informative My car was towed from 10 PM to 2 AM which is only four hours and they're trying to charge me $195 They stated I did not have a visitor pass, which is correct simply because their website in order to create a visitor pass is faulty in which I told them, and even have proof of me trying to create a visitor pass. Then dude, try to say since I was at the residence 14 days out of a 28 day-month period I exceeded the limit the apartment complex allows which is why I wasn't able to create the visitor pass. He then tried to tell me that I agreed to that when I signed my lease. I reviewed my lease five times and actually just renewed my lease 10 days prior to the incident and nowhere in my lease does it say visitors are only allowed 14 out of a 28 day period in the month I called the towing company three times in which all three instances the dude was very rude and overall unprofessional. He then decided to place me on mute as I assume he was talking shit with other coworkers. On my fourth phone call, he decided not to answer so I had a friend call in which they picked the phone up immediately. This is not my first time being towed by this company. The first time I didn't have a state inspection sticker for Virginia and which I completely understand I was in the wrong and I had no problem paying the $195 however at this point, I feel as though they're trying to take advantage of people who won't speak up when wrong is wrong and right is right in which they got the right one today because I will be taking legal action!!!!! This company is unprofessional. They are money hungry. They are rude, uninformative and fraudulent. I wish I could leave a -5 star review read more

Big Daddy Towing - Proof of faulty visitor pass - Towing Near Me - Newport News, Virginia

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0 stars! If this place has any stars I would revoke them and give them a minus, these people suck! I called to report a new vehicle and was told I had to come in person to give them the information. It has temporary tags on it and I would not be the least bit surprised if they try to tow it. These people are evil. The drivers all have an attitude and hook you up right quick and then want cash to drop it. The woman I spoke to on the phone was completely rude and not helpful at all. Woman actually told me that their hours are Monday thru Friday and if we can't get there because my son works 7am-7pm Monday thru Friday its our problem. I wouldn't recommend these people for anything! read more

Smile you are being recorded, this is my second time leaving a review. Big Daddy Towing don't deserve one star and they delete reviews so here I go again unprofessional, the so called guys employed there is Sassy itching to argue with a female and don't deserve to be in business or have any contracts. Ten out of ten don't recommend! Purchased a car Saturday 8/2 towed from my apartment Monday 8/4 with 30 days tags, Sorry Kayla stopped answering the phone, SORRY read more

This company is fraudulent and extort you for money. "Fire lane" parking was the reason for taking my car but there were no fire lanes nor marking for a fire lane. I was in a parking lot picking up a death certificate. And i came outside after just 5 minutes my car was gone. After standing in the freezing cold for about an hour on the phone with the police i found out they took it. I want my 195$ back. Theives. read more

Big Daddy Towing - My parked car - Towing Near Me - Newport News, Virginia

Big Daddy Towing gets a bad name from private property towing, but they follow city and state code and only tow for real violations. They don't make the prices -- they're legally set. I showed up respectful and they treated me the same. If you follow posted rules and register your vehicle, you won't have any problems. Private property towing isn't always popular, but it keeps parking fair for residents, businesses, and emergency access. Big Daddy Towing is doing what they're contracted and legally required to do -- nothing more, nothing less. read more

Not only did they tow a car that was not supposed to be towed, but they also busted out a side window and MILITARY DOCUMENTS are missing along with an expensive skateboard, fishing rod, and sentimental items. Along with all of this the tow truck driver attempted to move the vehicle for us to grab our items and busted what we think was the air compressor making a horrible hissing noise along with the bumper coming off. This was a horrible experience... read more

If I could give 0 stars I would. They stole my coworkers car in the middle of the night from her apartment complex. We are military and had to drop work to go and help her get around. This whole operation is sketchy and a total money grab. They attempted to change their name to offset people from seeing all of their bad reviews. Funny my friend has never had her previous car towed but the moment she buys a brand new car they tow her. Completely messed up. Make sure they have reported the tow to the local police and DO NOT PAY IN CASH, HAVE A DIGITAL FOOTPRINT. read more

I would not recommend Big Daddy tow company to anyone. Their customer service is completely unprofessional and unreliable. They advertise themselves as a 24-hour business, yet they rarely answer their phone when help is needed most. On top of that, my property was damaged while in their care, and they showed no accountability or willingness to resolve the issue. To make matters worse, instead of assisting their customers, they penalize patrons for not understanding their confusing software system. Rather than offering guidance, they treat people with rudeness and indifference. This is unacceptable behavior from any business, let alone one that people rely on during stressful situations. This company's lack of professionalism, poor communication, and disregard for customer property make them one of the worst experiences I've ever had. They whole no value to apartment complex's. read more

Big Daddy's Towing violates Virginia law by towing vehicles from multifamily properties without providing the required 48-hour written notice. They failed to contact the vehicle owner despite having contact information on file with the HOA, and they did not provide any authorization or proper documentation for the tow. Residents should be aware that these practices are illegal under Virginia HB 925 and constitute unlawful towing and potential harassment. read more

These guys are absolute frauds. There's no way it cost $195 to tow a car 6 miles down the road. And they don't accept any cards other than AmEx. It's 2025, update your systems to you can accept Visa and MasterCard. If I could rate this business 0/5 stars, I would. Complete crooks. read more

this company and her associates are fraud , how supposedly they are towing cars from parking lots for suppposed don't show stickers of proprely registration on plates when THEY DONT HAVE HIS OWN STATE INSPECTION CORRECTLY ( Expired) from almost 1 YEAR ago 2024 (towing truck state inspection sticker) and charging $195 fee and don't giving any receip of the payment , and bussines sign say prices distinct to they charge at moment of the y took the vehicle.. read more

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This company lies. One of the workers on phone with me to walk me though downloading 3 documents in their registering online system. The 3 documents were uploaded while he is on phone during the complete process AND they still towed my car claiming I did not have 3 but only 2 documents. LIARS and thieves. There is no way to prove this. BothBig Daddy and Warwick Community mobile home park making big money with under handed business practices that are fraudulent, tricky and made to give them the upper hand. Liers. read more

Will do an update. Car got towed. I go pick it up. No issues until later in the day when I notice the damage. I was told my car came like that because the other side is damage. I told the man I know for sure it was damaged. I already spoke to a lawyer about this. Going this morning to see what can be done. Update: I return. I speak to the man ( which I know was the boss ) and he was condescending in tone while speaking. I tell him my car was hit on his lot. He proceeds to tell me no. Then he says " did you see anyone hit your car " I'm like sir how would I see if my car was in your lot. Then he says " you didn't notice while you was here " I tell him once again that a Volvo was parked very close to my door. I had to get into my car from the passenger side so of course I didn't see my door until later. Soon as I noticed I called. But was on my way out of town. He would not give me his name. Claims he was not the boss. But was. Then says it been 8 days ( was out of town) so he couldn't do anything about it. I had to file a police report over my damage and will be taken them to civil court over this. Very foul company and foul people. One of his workers pulls up in someone else's car smoking a cigarette. No sanitation. No mask. read more

Big Daddy Towing - Towing Near Me - Newport News, Virginia

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If I could give ZERO stars I would! Boyfriend parked in VISITOR PARKING. Trying to get vehicle fixed to redo inspection and they towed him once already. Tonight they are targeting him and I legit seen with my own eyes as did my boyfriend and I threatened to call police due to targeting then they ran off. UNACCEPTABLE, UNPROFESSIONAL especially on phone! They'd rather argue than anything and just care about getting money and quota. DON'T TRUST THEM! DO BETTER! read more

Big Daddy Towing - Car in visitor parking in front of trash can - Towing Near Me - Newport News, Virginia

The transport was supposed to be easy. Nope. Kept changing delivery date. And non commutative. Delivery people didn't speak English, got lost, and was very late and no communication.Tried to drop off at midnight. Said we needed to provide flashlights. I said no. Needs to be daylight. Then showed up at 10am after agreeing to a 5am time. Had his wife with him, both didn't speak to us at all. And never got out of the truck. Wasent as stressful as cars but right up there. read more

Big Daddy Towing - Home - Towing Near Me - Newport News, Virginia

If I could give zero stars I would. My vehicle was towed last night right in front of me while I was trying to retrieve my $300 headlight replace package from my back right passenger seat. Yes, my inspection sticker is expired. They towed it for that reason but I'm actively fixing the issues .. hence the headlight. The tow truck driver just continues to hook my vehicle up while I'm standing there trying to get to my package. I run behind my vehicle to the driver side and sound my alarm because I'm thinking "maybe he/she didn't see me" my alarm is going off and I'm on the driver side now, the tow truck driver almost hits me and almost side swiped a vehicle that was parked beside me, while he's speeding away with my vehicle in an attempt to avoid confrontation. read more

If i could leave a negative star i would, i call tell them I'm coming to get my car, i ask the price he says 200$, i even call back to ask if i could use a card he said cash or money order i bring cash, i get there and absolutely nothing on the building says big daddy towing so now I'm confused, but then i spot my car that they had pulled out so I'm like ok this has to be the place, a guy walks straight up to me and says oh u told me ur vehicle was red i go on to say no i didn't why would i say that knowing my vehicle isn't red and clearly u full of it bc u didn't pull out a red bmw from the back u pulled out a blue one!!! you even asked me the neighborhood that u got it from stating it's a red and blue bmw from the same neighborhood, at the time i think nothing of it like ok that's ur mess up bc i never said that .. I go inside and the same rude lady that was on the phone when i initially realized the car was gone says it's 365... So I'm like no way i just called up here and they told me 200$, That same dude walks right up and says remember i just asked u was ur car the red one we thought u were talking about the red bmw. So in my mind I'm like if you picked both these vehicles up on the same day from the same apt complex due to them redoing our parking lot why is there's 200$ and mine is 365$ , Right then and there i realize what type time they are on, I'm also selling the vehicle as I pay off my debt & the pple who are buying has sent a tow truck driver and they see this , they tired all they knew how to stop me from getting my car today they were rude and disrespectful I'm like well that's miscommunication on y'all end let me go get the money, the same dude who lied and said i told him my car is red is now having a convo with the tow driver and all of a sudden he has go and don't have time to wait I'm like the store is right here , oh we will have to reschedule i don't have time so I'm like they are tryna get me for more money if i leave this car for another day. By this time I'm pissed i go to the 7 eleven grab more cash, I cancel the sell that i had on the vehicle cause now y'all working together and i see this everyone is inconsiderate and only for self. I told the company -Wheeley's that i was about to sell the car too that his tow truck driver didn't act as if they wanted the sell he was just as bad as the recovery pple. I cancelled All transactions Went called my insurance company set up a tow and now my old mechanic is planning to buy it from me it's on its way to him now BUT why when i told him who had the car BIG DADDYS TOWING he was like OMG why would u let them get it they are the most FRAUDULENT and CROOKET recovery company in this area!! He even told me that they steal parts off of pples cars while they are on the lot and don't ever let this happen again he asked me had i noticed anything missing but once it gets dropped off to him he's gonna do an inspection on it being that he was the last to have the car he knows exactly what that car should have under the hood. I promise you don't let him tell me other wise bc then I'm taking legal action . These reviews are horrible and they have just been getting over on Everyone If ur not good business ur BAD business they gotta go Nobody should use this service PLEASE READ THE REVIEWS BEFORE DEALING WITH THIS COMPANY IT WILL SAVE YOU MONEY BUT MOST OF ALL A PIECE OF MIND ! read more

Update: I went back to see if someone could look at my alignment as it was off when I got my car back...instantly the bastard behind the counter was rude af. You're already in an industry that SUCKS...and your demeanor makes it no better. Find some people skills. You and your minion workers. The only decent one I came across was the lady on the phone. I feel bad she works with such idiots. Your company is a reflection of you which SUCKS and your reviews prove it. Do better. read more

not towing in my neighborhood even though they are the tow service company. no parking EVER!!!!!!! with a 20lb baby to tote around on top of the horrible parking!!!!!!!!!!!! read more

Its 2023 and they wont process credit cards at night because? They're not bad people, just mismanaged.

1 star because I cannot rate 0 stars. Illegally came onto property, vandalized my car, and refused to pay the cost of fixing it. I didnt want the hassle of getting police involved, so I just ate the cost myself. read more

We have a vehicle that's on an air suspension kit. We were getting really frustrated trying to find a tow company who can move a vehicle that is slammed on the ground with an air suspension kit that wasn't working. We had at least 5 towing truck companies come out to tell us that they would not be able to move our vehicle without damaging it. We told each towing company in advance that the vehicle was lowered and we were unable to get it back up to ride height because of an issue with the air suspension kit. They all told us that they could handle the car and their flat bed would be able to move our car. Unfortunately they all took at least an hour just to tell us they couldn't move our car. Fortunately, Big daddy towing was able to move our vehicle without damaging it. They were professional and came almost right away. We didn't even wait 20 minutes which is really unheard of for towing trucks. Thanks Mike! read more

Says open 24 hours and everyday but they close at 5 and won't accept cards and aren't open on weekends either.

Was traveling from Asheville NC, broke down and needed a tow from Empria VA to VA beach, VA. Felt like the company knowing we were unable to get help really took advantage of us, $750 to tow us 90 miles was way to much, they saw us coming, so much for a great vacation, Do not use, they will take advantage of you read more

they love to scam you for your money if you're from out of state, and love to tow your vehicle illegally. Don't recommend visiting either it looks like a breaking bad scene in real life. read more

The absolutely worst tow company in town. Ever wonder why they are not on google reviews? Well, they would not be in business if they were. This is the absolutely worst tow company I have ever met in my entire life. I am currently into he process of seeing if it is possible to sue them. Myself and the residents at Syms Eaton Square have continually been harassed by them for the past year. One week they towed a car every day just because they could. Another day I was driving home and I saw them sitting on the side of our complex waiting for people to pull in and go into their homes so they can tow their cars for the money. I know it's for the money because when I went to go pick up my car one day from them, my car has been towed by them three times, I was told" well we all have to eat", meaning they are well aware they are being predatory so they can make money. Extremely predatory and unprofessional. Absolutely, do not give your money to this company if you are in your right mind. read more

Will do anything to make money, will lie and say how they got the car. Parked my car by the sidewalk where I'm a resident to take stuff out the car less than 20 mins later my car was towed and I was told by them I cant park there at all for no reason. And they would not release my car without paying they wouldn't even compromise read more

If I could leave less than 1 star I would. My vehicle got towed - okay. But Getting it back shouldn't have been so shady. The guy who runs the business is shady, the entire building smells like his body odor. Took my POW MIA sticker off of my car. Damaged it. The place hardly ever answers phone calls. He towed out of parking lots without legal authorization. read more

This was the first time i had ever heard of Big Daddy Towing Co. I called and spoke with Mike. He was very pleasant and nice to talk with. He had his tow truck guy call me to let me know he was on the way. 10 minutes later he arrived. Very nice guy, Sonny got my car from the side yard at my shop behind an 8 foot fence. Sonny was very careful and he had my wrecked vehicle off the property in 20 minutes. Sonny really is a pro. I don't care how anyone else says they got treated, Mike and Sonny treated me with respect and professionalism. I will highly recommend Mike and Sonny....thanks guys...Kenny S. The end !!! read more

I got towed doing a door dash to the towers downtown Newport News wasn't in the building two mins and got towed showed up to pick my car up and nothing on the building says big daddy towing so me and group of black folks talking shit about there polices I guess they didn't like my comment and begin with the racial shit typical them etc etc long story short had to call the police just to pay get my car back and drive off worst Business ever read more

I was actually towed for parking without a parking pass . However they took very good care of my vehicle while it was on their property. You always hear about people having terrible experiences with their car being damaged while being towed. The customer service was ok but you have to remember they have people yelling/cursing at them constantly, so the bland service was expected. However the gentleman in the front office was pretty cool and I appreciate him for being patient with me, since I did not have the required documents to have my car released. I never want to be towed again lol but I do appreciate their attention to detail and professionalism. read more

I don't understand how they say 24hrs but cannot answer the phone. I've been calling for over an hr now and still no answer. This is not the first time this has happened. They continuously prove how garbage their service is read more

The worst service ever how do tow someone car and then nobody is here when you arrive to let you in to get it. We have been waiting over an hour just to get the car. Just very unconsidered of other people time they should always have someone in the office if you guys are open 24 hours, why should we have to wait this long ! read more

Horrible tow company! They towed my car from my complex because they said I did not have a parking sticker. When I told them I absolutely did have one they hung up on me. When they confirmed I did have the proper sticker they told me I could come get my car. I was so pissed. First I had to call my work and tell them I had no vehicle to get to work. Second I had to find a way to Newport News when I live in Hampton. They were rude and disrespectful. Do not use this company. Use Pop's towing 757-245-7077. They don't even deserve 1 star read more

My boyfriends car was towed Sunday morning after speaking with the man from Big daddy we went to pick up the car no one was there no one answered the phone and we were later told it was 24 hours but when we arr no one was on the premises so we could retrieve our car Thornton towing and big daddy is extremely rude racist and scam people out of money we still had to pay extra day towing even though we came the day of and no one was there... I do not recommend doing any type of business with this company especially if you are black or brown read more

Nothing more than a money grab company. Does not care about helping the customer just padding his pockets.

Very unprofessional. Waiting over 2 hours for "driver" to open up building so I can get my car back. Never showed up and they don't answer the phone. read more

horrible company towed my car illegally and when I provided proof that I owned my parking spot I still had to pay

My car was towed last night and I was told it was a $75 drop fee which the driver didn't allow me to go into the house for cash. My husband picked up our car today and was told that the drop fee is $35 so if you catch the driver the drop fee is only $35 not $75 as the lying driver asked for. read more