Booking was incredibly easy, with staff that were friendly, professional, and more than happy to…read moreaccommodate our specific needs. The car itself was immaculate--spotless inside and out, with plush seating, mood lighting, and all the amenities you'd expect from a high-end ride. Our driver arrived early, dressed professionally, and treated us like VIPs the entire time. Courteous, respectful, and an absolute pro behind the wheel. Whether you're booking for a wedding, prom, airport transfer, or just a night out, this company goes above and beyond to make you feel special. They clearly take pride in what they do, and it shows in every detail. If you want a black car experience that combines elegance, reliability, and exceptional service, look no further. I'll definitely be using them again--and recommending them to everyone I know!

I love this car service. Professional cautious and helpful, even at 3am heading to the airport!!. I…read morehighly recommend them. Well done

Robert is fantastic! Robert is very courteous, prompt, and…read moreprofessional. He offers an amazing, comfortable, and luxurious ride. I highly recommend his services

Robert is very professional. He arrived on time and made my daughter and I feel safe. He was…read moreknowledgeable about the area and got us to the airport promptly. He takes various payment types: Zelle, credit card, Apple Pay, etc. His vehicle was outstanding, extremely clean, screens for passengers and waters. I highly recommend Robert.

I cannot say enough positive things about VA Executive Sedan & Limousine Service. With fewer than…read more24 hours to spare, they saved my family's wedding by making themselves available when another area company cancelled on us. VA Exec Sedan offered us a top quality alternative, and working with them was seamless and easy. The driver was professional, courteous, and prompt. Thank you for the outstanding service!

I highly recommend this company. Tarek was our chauffeur, and he was so professional. We really…read moreenjoyed the service and the conversation. The sprinter limo was so clean. Great service.

I wish I could rate this company a negative star . …read more I set up my reservation for a cab the night before . I received 3 confirmation emails telling me that all was well with my reservation , and the cab would be there at 6:15 am . The following morning at 6:15 am , my cab is not there , so I call the dispatcher . . The dispatcher tells me 'oh yeah , we don't pick up in that area , sorry , there is nothing we can do to help you ' even though his messed up computer system allowed me to reserve a cab , he made it seem like it was all my fault . I had to be at work in 30 mins ! All city taxi left me high and dry , and showed no compassion for their faulty system . So I called EAGLE TAXI , and the driver Jean showed up in 5 mins , and I made it to work EARLY . All in all , all city should adjust their online system to prevent others from going through what I went through , and losing business .

Total fail. Cab never showed up, called dispatch at 6am to complain - no answer. Surprised they are…read morestill in business.

Everything about this experience was great. Cecil is terrific. He has all of the details accounted…read morefor, including many safety features that make me feel secure with this ride for my college age daughter. You receive all the information about your driver 24 hours ahead of time and the driver doesn't leave until you are in your building. Our driver was on time and friendly. Although the cost was a little higher than I was hoping, I would choose Marrow Transportation for the quality of service and peace of mind any day. Thank you, Cecil.

Marrow Transportation Chauffeur Services is first class all the way. Our family has been using…read moreCecil for some years now. I first reviewed in 2019. Cecil picked us up on 11-26-2024 from Richmond International Airport with his new Ford Transit 350 HD. What a beautiful vehicle. Plenty of room for all of our luggage, and the 6 of us. Cecil also gave picked us up from the Williamsburg Inn on 11-29-2024, and took us to Jamestown, then Yorktown. What an amazing day that was. Cecil is so entertaining, enthusiastic, professional, and extremely knowledgeable about history, local knowledge where we were going, etc... Not enough superlatives to describe our continuing experiences with Cecil/Marrow Transportation over the years. Cecil also picked us up for our departure on 12-2-2024 from the Williamsburg Inn at 4:15 in the morning. He is always prompt, and has refreshments in his Ford Transit. Thanks again Cecil. Todd & Sarah Rochford/Tim & Carol/Jeff & Tammy.

I am writing to formally complain about the unsatisfactory and unprofessional service I received…read morefrom your company, Horseless Carriage Limousine, on Thursday, July 23, 2026. My wife and I returned to Norfolk that morning after a five‑day Carnival cruise. It was raining heavily when we disembarked. Your driver, Richard Oden, informed us beforehand that he would meet us across the street from the Carnival cruise terminal, and he was indeed parked there when we arrived. However, he remained parked across a four‑lane road in severe rain rather than pulling up to the designated drop‑off/pick‑up area where he originally dropped us off at the start of our trip. I walked toward him and signaled for him to come over, but he did not move the vehicle. I also attempted to call the company to notify him that we were ready for pickup, but no one answered the phone. As a result, my wife and I were forced to walk across the street in the pouring rain, carrying multiple pieces of luggage while navigating morning traffic. The driver did not exit the vehicle to assist us until we reached the car, and even then, he only opened the trunk. He provided no help with our luggage and offered no assistance until after we were already soaked. He did give us a small towel once we were inside the vehicle, but by that point the damage was done. This experience was extremely disappointing and far below the level of professionalism your company claims to provide. Based on this incident, I will not be using Horseless Carriage Limousine again. Additionally, companies such as Uber offer the same trip at a significantly lower cost and with far better service. I expect acknowledgment of this complaint and an explanation for the unacceptable conduct displayed by your driver.

This business amazing. Took group from Newport News to Norfolk Airport and met us a week later for…read morereturn trip home. Great service. Driver was in contact with me before we got our luggage.

I was charged for an airport run on 3/31/23. I was charged…read moreagain for the same trip on 4/6/23. I called, sent copies of the receipts and was told it would be 7-9 days before the reversal appeared on my account. That time has passed and they will not respond to emails or phone calls. Do not use this service.

They could honor their reservations! I almost missed my early morning flight when their driver was…read more20 minutes late! THEN they charged my card AND convinced my credit card company that the charge was valid because I didn't follow their cancellation procedure. I WAS LATE FOR A PLANE! I didn't have time to cancel a ride I never got!

Booked Party bus for Journey concert last week. Mike was absolutely outstanding host and driver…read more I can't say enough about their services. Great communication and expectations. Outstanding service and professionalism. We will definitely book Mike and his team in the future and highly recommend their services to anyone even considering...... just do it. Thank you Mike and Coastal Limousines for making our event and evening an absolute success.

They advertise beautiful vehicles and quality service with perfection absolutely not the pink…read moreHummer limousine that's advertised is not the vehicle that you will receive the inside was filthy apparently the seat were torn because they had black tape covering the damage which makes it look bad and the outside was not clean nor was it waxed the tires and rims were not cleaned or shined and to top it off with the big embarrassment the driver was wearing a tee shirt and a pair of shorts like he just come off the basketball court I ask for some of my money back they agreed to give me 200.00 dollars back this was the 6th of June and I still have not received my refund yet you can use them at your own risk that's your choice but I will not be giving them anymore business that was to much money spent for my granddaughters senior prom this was a special once in a lifetime memory and this was the disrespect and embarrassment we received and we had friends and family to come from out of town but you live and you learn but something will be done because no one should have to experience that at no time when your spending over a thousand dollars wrong event and definitely the wrong person