When your 20 year old pump breaks and you need a specific part on a Sunday and.... you don't want…read moreto support the giant company that has been running out the small family run competition for years. Northwest Pool and Spa is your place We called another location for help, they found the part we needed but didn't have it at that location, so offered the another location which had the part we needed (this location) When we arrived at the store, our part was already pulled for us. Staff were great help and inspected the other parts that I had and said they were good and didn't try to sell us more than we needed. Definitely a good business to keep handy

What a shame Zoey is gone. Mike is rude and arrogant I will no longer come here. No longer has…read morethat customer service.

We recently completed a pool project with Thunderbird Pools (April 2026), and had a very positive…read moreexperience and are extremely happy with the final result. We interviewed 10 different pool companies before making our decision, and Thunderbird Pools ultimately delivered exactly what we were looking for on time, and on budget! The design process was outstanding from the very beginning. Jeff Hyler (our designer) was incredibly knowledgeable, creative, and professional. During the very first onsite visit, he measured the space and produced an initial design complete with pricing and visual renderings. That immediate concept helped us clearly understand what was possible within our budget and set Thunderbird apart from every other company we interviewed. None of the other vendors offered anything close to the same level of interactive design capability or onsite visualization tools, and it made an excellent first impression. After comparing proposals from multiple pool builders, including pricing, pool size, and features, we ultimately chose Thunderbird Pools because of the quality of the design process, our confidence in the team, the professionalism of the company and staff, and the overall value offered. The showroom in Surprise offered various color options and the designer Jeff was extremely helpful in making selections! Before construction and permitting began, communication was excellent. Once the project started, Joe Hernandez was onsite regularly and did an exceptional job overseeing the subcontractors and maintaining quality control. His experience was obvious, and he consistently paid attention to details, communicated expectations clearly, and kept the project moving efficiently. We always felt confident that the schedule, workmanship, and overall project quality were being managed closely. We were also impressed with the subcontractors Thunderbird used throughout the project. They were skilled, professional, punctual, and worked efficiently according to the company's online schedule and project portal. They never left construction debris when they were done and tried to keep the area very clean. Thunderbird's internal project managers also communicated consistently through phone calls and emails, keeping us informed during each phase of construction. Overall, the company demonstrated excellent organization, communication, and project management from start to finish. Most importantly, the project stayed within our target budget, and the overall construction process went smoothly in the timeline anticipated. After completion, Brandon Thompson handled the equipment startup, testing, and training process. Brandon was outstanding , highly knowledgeable about all the pool systems, thorough in testing functionality, and extremely helpful with maintenance and scheduling recommendations. He not only completed the initial startup and training but also returned multiple times afterward to ensure everything was operating perfectly and to answer any additional questions we had. In the end, the project was completed on time, on budget, and exceeded our expectations. With just a little more upfront clarity regarding owner's site pre-grading responsibilities and protection of existing property during construction, the experience would have been beyond expectations. We would absolutely recommend them to anyone considering building a pool.

We had a pool installed by Thunderbird that was completed in December of 2023. Overall, the…read moreexperience has been annoying and stressful. A lot of re-work for work that was not done correct the first time, messes being left in the yard, and poor communication. Now the cool decking is starting to lift. I notified Thunderbird about this weeks ago and included several pictures. I took the day off work to be here for the concrete company to do the work, two guys showed up, took pictures and left. Something that should have been enjoyable has turned out to be regrettable. Do your research before signing a contract with this company.

Awesome pool shop! The staff doesn't try to upsell, they don't push products you don't need and…read morewill talk you through any issue that comes up with your pool. They do a monthly service for $84/month (not including chemicals) which is fairly reasonable for the area.

Very poor service, since they bought the company, weekly service missed, oool going green, wished i…read morefired them long before i did.

Dan and his team did an amazing job converting my pool to a saltwater pool! I would highly…read morerecommend him.

Dan and his crew have been awesome! Dan answers questions for me right away when I need something…read more He and his staff are very friendly and reasonably priced. I will recommend my friends to hire Dan's Pool Catering in the future!

The service is always excellent and helpful. I needed chlorine tabs and they had a 50lb bucket…read morefor a better value than any other big box store. Aqua Pool Supply is my number 1 choice for everything I need and have needed.

Great customer service and products are a good value. Definitely the best place for pool supplies!read more

In March of 2024 we bought a used Caldera spa from Desert Hot Tubs in Phoenix. The salesman we…read moreworked with was helpful and answered a lot of questions when we decided on the spa we were getting. I noticed it had eight speakers in it, and I asked the salesman whose name was Chris, whether the spa had Bluetooth and he assured me that it did. We bought the spa with the understanding it had Bluetooth. He gave me warranty paperwork which indicated the sound system was covered for 6 months as a used spa. When we got the spot installed at our house, we discovered that the Bluetooth did not work and Desert hot tubs sent out a succession of service people who told me I just didn't know how to operate it. (I do know how to operate Bluetooth!) and then explained to me that in a later session that they didn't have the parts to fix it and after waiting for over six months to get someone to come out and fix it, I received a call from Tricia, their service manager, who assured me that they were going to honor their commitment to fix the Bluetooth in the spa that I purchased even though more than six months had expired. She admitted their service department had dropped the ball. One week later I received a call from Tricia telling me that they were not going to honor their promise to fix the spa because the contract said Desert Hot Tubs was not obligated to honor verbal promises...only what is stated in the contract. They said this spa was no longer under warranty and that I had not read the fine print in the contract which said that regardless of the salesman's promises the only thing that really counts is the contract. They also told me the salesman is no longer with them...as if that had some bearing on the situation. I've been in business a very long time and any ethical business that I've worked with always honors the promises the salespeople make, particularly in something this straightforward. They initially acted as if they should be responsible for fixing the Bluetooth and then later decided that they weren't going to fix the Bluetooth. I would strongly recommend not ever buying any equipment from Desert Hot Tubs. I would further recommend not trusting anything that any of their sales people tell you. And finally, I would recommend staying away from a business whose ownership responds to customers in this fashion.

I have purchased three hot tubs from this business. Never again. They have one warrantee company…read morewho is not helpful and there attitude is like, "we Got our money.... Not our problem." There used to be three options. Over priced and under serviced.

I bought since a year and 6 months this company with owner and new tech they screw me up.with 25k…read moremy kilimanjaro spa look trash lights dont work 2 panels broke inside jets fell down 15 pces here some pictures im court because they dont answer my calls Sam stay way your regrets

Bought a Wellis Atlas hot tub from Southwest Hot Tub Warehouse and it's been a nightmare. The…read morecleaning system doesn't work, the waterfall cracked and leaks, and the panels keep falling off. They poorly attempted to fix the issues, then blamed me or the manufacturer (Wellis) instead of taking responsibility. They also lied about submitting a warranty request on my behalf -- when I checked with Wellis directly, they confirmed no request was ever submitted. Now the dealer has stopped responding altogether. Poor service, dishonest practices, and no accountability -- once they make the sale, you're on your own. Look elsewhere.

We highly recommend Hot Tub Superstore and Scott, Dan and Brandon for their excellent service,…read morecommunication and commitment to giving their customers the best experience. We love our new spa!