Don't really trust the geek squad they help only if your lucky but everything I. That store is…read moresuper helpful

Lots of negative reviews here, and my own history with them has been somewhat dicey over the years…read more Had I written the review a few weeks ago, my rating might have been 3 stars, and potentially even lower. But my most recent encounter elevated my opinion of them a bit. To some extent, any consumer buying experience is a matter of chance, or luck. Maybe you get a good, helpful salesperson one time, and the next time you encounter the exact opposite. But if you go to a place more than once, it's possible to discern a trend. Back in the day, when I worked in nearby Piscataway, I occasionally came to this shopping center on my lunch hour in order to browse in the late, lamented Border's Book Store. I bought shoes, once, at DSW. And, very occasionally, I've patronized Best Buy. It has always seemed very busy, but at least parking spots are plentiful. My 1st memory of it, long ago, is when my old friend talked me into getting a flip-phone. They were already on their way out, but...as I've mentioned in other reviews...I'm nothing if not resistant to change (while recognizing the truth of Eastern philosophy that nothing is permanent). With his assistance, I came to Best Buy to purchase one and set it up, and it went smoothly. (At one point, a little later on, I was on the verge of getting rid of it, until Hurricane Sandy occurred, and explicitly demonstrated the utility of having such a device-- it proved to be my only means of communication with my elderly parents, who were still alive at the time, and my birth mother,) When I finally bought a DVD player, I bought it here. Years later, I talked with a technically adept co-worker about my wistful desire to have some of my prized (and deteriorating) VCR tapes transferred to DVD. He mentioned a machine that I could purchase at Best Buy that would actually accomplish this. Enthused, I went to Best Buy and was blithely told by the seemingly knowledgeable salesperson that...yes...such a machine existed. I paid for what he took down from the shelf, brought it home, and realized I had been sold something completely different. Enraged, I stormed back, approached a manager, and that machine was exchanged for the one I had intended to buy. It wasn't a pleasant experience, obviously, but it was resolved satisfactorily. Back home, I soon became aware that I had no idea on how to operate it. I'm pretty much of a dope when it comes to all things technical (some other things too), and I figured an investment in having "the Geek Squad" come out to my crib to assist would be a wise one. I called and made the appointment. At the last minute, it fell through. I called again, set up another appointment, and that one fell through as well. Frustrated, I was at the point of giving up, but the 3rd attempt worked. They came out, patiently explained the process of how to set up and connect the machine to the TV, the logistics of transferring VCR to DVD (while I laboriously wrote everything down in a notebook), and left. Thankfully, I was able to transfer the most important of my VCR tapes to DVD (and also did the task for a few other people I knew). My old friend came to Best Buy a lot, and when I accompanied him, I'd look around the CD/DVD section of the store (that section seems to be gone now). My most recent experience? I went to turn on my TV, and it didn't. The red light at the bottom indicated it was still operative, but it wasn't turning on. I panicked (recalling the lyrics to Black Flag's "TV Party" as I went into melt-down mode) and called Optimum Help Desk. After a re-boot of the cable box didn't rectify the situation, the rep told me to get the original remote control that came with the TV (I always use the one I got from Optimum). Luckily, I found it, but that wasn't working either. I figured the batteries were dead and struggled to open the back compartment. It didn't open, even after I broke several fingernails. Feeling ridiculous (has old age really brought me to such a state as this?) and in a near frenzy, I brought the remote to Best Buy. I couldn't think of any other options. I approached the young gentleman in the TV department, explained my dilemma, and he took the remote and struggled to open the back compartment. Saying, "It's broken," he continued the struggle, and finally succeeded in opening it. I put in new batteries that I had brought with me, and he suggested I put tape on the back and not try to re-attach the broken compartment lid. Feeling sheepish, I asked if I could pay him something. Generously, he said, "No. Just mention my good deed to people you know." I said I would, and now I have. Thanks again. (What about the TV, you ask? The original remote still didn't work, even with the new batteries, and I called Optimum again in despair. Thankfully, I got a different rep, who told me to pull the TV plug from out of its wall socket, wait 10 seconds, and then put it back in. I did and...voila!...my TV was back in action. Thanks, 2nd Optimum rep.)

Outstanding quality of work,,,, Great costumer service, and greeting,, helpful and knowledgeable…read more outstanding service, Thank you Germain Coran Hewlett Packard computer tech Bridegwater NJ

Terrible place to get your phone fixed. Went in with a cracked screen and left with a phone that…read morenever worked properly. Phone would just shut off for no reason and take up to 10 minutes to turn back on. They use the cheapest quality possible. Asked for a refund and they declined. Go somewhere else.

I'm always happy with the customer service I receive at Verizon. Today was no exception. The rep…read morewho initially helped us (I'm sorry I didn't get his name) was knowledgeable and tried to help but eventually we needed a manager. TJ then came over to help and our issue was resolved with one phone call. He was professional and kind. I appreciate the time and effort it took to help us today.

My experience here has been nothing short of amazing! I had a terrible experience at a third-party…read moreVerizon store in Somerset, NJ on Elizabeth Avenue. To never return at that location is an understatement. Unfortunately, they were dishonest about a particular iPhone I had purchased. When I went into Bridgewater commons Verizon (corporate) store, my experience shifted in a more positive direction. Manager TJ assisted me with my horrific experience from the other third-party store. TJ made few phone calls, and fixed my problems. He is a God sent individual. Treated me like a person. He greets everyone, and he listens very carefully. Highly recommend going to this Verizon store. Right inside Bridgewater commons mall!

I had just the best experience in this store. Customer service was above and beyond. Extremely…read moreimpressed !!

John was a life saver! I had just moved to the area and was not able to get internet installed due…read moreto COVID-19. So I had purchased a hotspot modem to use during the interim. When I called AT&T customer service to activate the modem they disconnected my cell phone service!!!! Suddenly I had no phone, no internet and did not know the area!!!! Fortunately I found the AT&T store and John got my phone and modem all working again the next day!!!! Thank you!!!

Awesome service from this place! I needed a new screen protector and phone case, and they ordered…read moreit for me with the cheapest prices in New Brunswick. It was amazing how I could get a glass privacy phone protector for cheaper than the next best, also local phone repair and accessory shop in New Brunswick. Jaslie was AWESOME in helping me out!

Customer service: 10 tech knows what he is doing. Counter girl knows her numbers. Very efficient in…read morebreaking down service. Approachable people willing to help solve technical problems with lab top. My computer runs well now. Area: Not there fault but it's a little seedy. The store is safe with a cool buzzer that lets you in & locks so it's like NY. That's a good thing. Give them a 9. But not their fault. Business: 10 great hours! Only have Sunday off. Surprisingly they were open! Bye the way I forgot to mention that they I'll call you & keep you in the loop. Thanks guys! Great job

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said…read morethey would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help....

I like this Apple store a lot. I love the white walls, spacious and minimalist layout, and that…read moreit's well air conditioned. (I have a problem with feeling overheated in many stores - - not here!) I have been an iPhone user for only three years, and have had very few problems that necessitated my coming into the store. I've come in a couple times to purchase accessories like an extra long charger, once to upgrade to another phone, and once to have my battery replaced. To a person, every sales associate here that I have met over the years has been friendly, polite, and helpful. Once I accidentally dropped my scarf in the store and then an hour later came back looking for it, and they had to put it aside for me. I thought that was super nice. The store is run efficiently and has consistently been right on schedule. Staff at the front door takes down customers' information and directs customers to the appropriate table where they are met by an associate. They are punctual. When they say my phone will be ready for pick up at 7:45, it is ready at exactly 7:45. I also like that the store sends a text when it's almost my turn to be seen, and then another text when they are ready to see me. They're very well organized at the store. Every sales associate can take payment and I like not having to wait on the line at a register.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!