The service isn't very good, but that's OK because they don't have your food anyway.
It all starts a few weeks before you go, when you make your booking. They remind you that they'll only hold your table for 15 minutes, and that there's a maximum seating period of 2 hours.
A few days before your visit, you'll get an e-mail reminding you of those facts too. And then the day, or the day before, you get a phone call reminding you that you need to eat fast and get out.
I get it, you need to make things clear to customers, and you don't want campers hogging tables, but when you tell me three times with increasing negative language, it becomes nagging and it's unpleasant.
We arrived about 15 minutes before our reserved time to a queue out the door. We stood in that queue for about 15 minutes, thankful that we'd arrived early, given their repeated reminders about how long they hold tables for.
The whole time we were in the queue, we watched waiters forcefully berate people for walking the wrong way. The way their entrance area is setup means that the queue for seating goes past the kitchen area where wait staff collect orders. There's a wooden bannister separating these areas, but when the entry is rammed, people leaving the restuarant naturally tend to walk down the unobstructed bit. Then the waiters berate them.
And that set the tone for our night.
Once we were eventually seated, we waited around 15 minutes for someone to arrive to take our drink order. So that's 12% of your allotted seating time gone before you even order a drink, let alone take a sip of it. We figured we'd better order food at the same time to be on the safe side.
My wife ordered a burger with a side of creamed spinach. Only after the rest of the food was delivered to our table did they tell her that they didn't have the spinach that night. Would have been nice to know BEFORE the food arrived so that she could have substituted it for something else.
She also ordered her burger with no sauce. Well, she got sauce. Loads of sauce. They were good about taking it away and scraping the sauce off, but the flavour was still there. And everyone else's meal was cold by the time hers returned.
After dinner, we still had a few minutes left, so we tried for drinks. My wife ordered the grownup hot chocolate. Which they didn't have. So the fallback was regular hot chocolate. They didn't have that either. In the end, she settled for a decaf coffee. But they didn't have that either. Yikes :( Tea it is...
The rest of the party ordered coffee with milk. A little while later, black coffee arrived. We asked for milk again, and were asked if we wanted hot or cold milk. Not sure why they bothered asking, because we got ice cold milk despite asking for hot.
My wife's tea finally arrived with a bowl of sugar cubes. But no spoon. At the same time, the table next to us were asking the waitress for spoons for their ice cream desserts. There were 3 of them, each with their own dessert. So the waitress asked how many spoons they'd like. At the price, you'd think that each person should get cutlery with each course and that it shouldn't be an optional extra. But you'd be wrong.
In the end, it was all we could do to stare at the bill and the included 12% service charge wondering what that was for. On the plus side, they didn't bill us for the spinach that they never delivered. But that's the only plus of the night. read more