--- Subject:…read moreUnacceptable Scheduling Miscommunication To whom it may concern, I was specifically instructed to be in Baton Rouge for an 11:00 AM appointment on 07/05 I drove three hours from Lake Charles to arrive on time, only to be informed upon arrival by Capital Grass that I had simply been placed in a "window." I want to make it clear that I was never told anything about a time window--I was given a specific time, and I adjusted my schedule and traveled accordingly. I normally don't voice complaints, but this level of miscommunication is absolutely unacceptable. Respectfully, Michael Richardson

I asked them to replace a plate glass piece that was covering a leaded glass window in my front…read moredoor. To put this into context, my father had made from old cypress and had put lots of hand made touches on it. In addition, my mother had created a beautiful leaded glass piece to go into the door. To say the least, I am very invested in this door. Capital Glass took exquisite care and a lot of time and care to assure that the door was not harmed and the plate glass which protects the leaded glass. In the end they did a spectacular job with this door and their charge was very reasonable. Thank you, Capital Glass for a great, affordable price.

I had to have my windshield replaced and SafeLite sent Tyler to perform the service…read more I could not be more impressed and satisfied with the outcome. Tyler was fast, efficient and friendly. When I have another auto glass problem, I will request SafeLite send Tyler to fix it. Richard C.

They installed the front and back glass. The back glass wiper and sprayer did not get…read more hooked up. Water is going between the panels. The front glass Rt. trim got broken when they were installing. They had to order parts. Months later I called. A new Repair man came out. Did not have a work order or the replacement parts. I was told when he returned to office, he would contact me for another service call; I have not heard anything in several weeks. Horrible service, work not completed; but they were paid for the completed job. Should I call Safelite or State Farm? I have 6 vehicles that Safelite has serviced, one time or another. You would think I would get better service? Also, working for 2 Body Shops; I have sent/referred thousands of vehicles to be repaired... Very Disappointed!!

I called for a certain bed cover, and they said they had one in stock. When I arrived with my Ram…read more2500, they told me the 2500 bed cover I inquired about was out of stock and that the bed cover they confirmed they had was packaged in a 1500 box. They showed me the proof of this mix-up. They apologized for the inconvenience of my trip and offered to provide a more expensive cover at the same price as the less expensive cover I had originally wanted. Additionally, they said that if I didn't want the upgraded cover, they could install a cover that was currently in stock so I'd have one on my truck for my planned vacation. They said that once the original cover I wanted is delivered, they will come to my hometown in Brusly to replace the covers at no extra charge. They did whatever it took to make it right.

Down to earth folks there .... Treats u far an a family friend atmosphere!! Thxs CSC CUSTOMS ,…read moreWAGS CREW R TOP NOTCH !!!

On time. Extremely professional. Clean operation. 6 stars…read more Keith Richardson, Baton Rouge

From the owner: We are a Mobile Windshield Repair Service that Specializes in Rock Chips and Long Crack…read moreRepairs.These repairs are permanent which stops cracks & chips from spreading any further. It will save you time and money plus it maintains the safety features and the integrity of your glass, so you don't have to worry about replacing your whole windshield. Most repairs only takes about 15 to 30 min. to complete which looks 70-90% better after the repair is done. With full coverage insurance, your repair will be fully covered with your deductible being waived which means no out of pocket cost to you. Because we are mobile we can come out to your home, office, or whatever is convenient for you around the greater Baton Rouge and surrounding areas. This will give you a peace of mind about your safety and a good looking windshield again.

Bad service. Girl who answered the phone sounded confusing and very unprofessional. The office is…read morelocated in Baton Rouge area but she said they did not service in Baton Rouge. This is really strange.

From the owner: Fix that broken windshield without going broke! Glass America has provided affordable auto glass…read moreservices in and around Baton Rouge, LA since 1999. We have all of your automotive glass repair needs covered, from small windshield repairs of chips and cracks to full windshield replacements. Mobile or onsite auto glass repair services are available for all makes and models at our Baton Rouge location at 7003 Revenue Dr. Same-day service? We've got you covered. We pride ourselves on delivering professional auto glass repair quickly, conveniently, and at competitive prices, with professional staff, and the highest quality installation materials. That's why all of our installers are AGSC certified, and our customers receive a lifetime warranty on our work.

My claims adjuster recommended Gerber Collision, so I assumed it would be a good experience…read more Unfortunately, they wouldn't even LOOK at my car because I had already received an estimate from insurance. The problem was that the insurance company never physically inspected my car--they only looked at photos--which is why I was told to go to Gerber for a real in-person estimate. However, when I arrived, the receptionist told me that a second estimate would likely be even higher than the one insurance had already given me, and therefore would not take a look at my car. I left feeling extremely frustrated and disappointed. Not the experience I expected. I just went further down Siegan to Collision Works, who took me in without a heartbeat!! They had such an amazing attitude and highly recommend going there instead.

They steal. Beware! I had change in my car and lo and behold it's all missing once it's returned to…read moreme. Such BS!