(would've been if not for the service) We love Bighorn Olive Oil for the incredible products and tasting experience, but this visit was awful. We came in 20 minutes before closing and were brushed off, told to "just read the bottles" when I asked for pairing advice, and then had to shop while the employee vacuumed around us. The last question I dared to ask -- about bottle sizes -- earned me an eye roll and a flat "no," as if I was ridiculous for even asking. Yet when we got home, we confirmed we do have a smaller bottle. We still spent over $150, but instead of a fun, guided tasting it felt like a rushed panic buy. Great oils, terrible service. read more

Big Horn Olive Oil - Olive oil - Olive Oil Near Me - Reno, Nevada

Olive oil and Balsamic tasting was soo good. The white truffle is soo good. There is parking and not busy on a weekday. They take card and can decant any olive oil you want. The cashier was so helpful and helping us pick an olive oil. We got the truffle which was $16 but the others are only $9. Will be back :) def makes you feel like you're in napa read more

Big Horn Olive Oil - Olive Oil Near Me - Reno, Nevada

I haven't been back to Big Horn in quite some time but I am glad to say that it is the same as when I first went in when it first opened. Their selection of olive oils and balsamic vinegars are out of this world. I never knew that there could be so many different flavors of each! It is so fun to be able to sample each and every flavor. They are all nicely organized so you know exactly what you are sampling. Everything is self serve, but there is always someone there who is more than happy to help you out. This is is great spot to get nice high quality olive oil and balsamic vinegar. I highly recommend everyone to check it out if you have never been! read more

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I went to purchase some new olive oils and balsamics for myself and my cousin as a gift today. Jenny was super helpful as all the employees here always are! She helped me with different pairings after I walked around and sampled several of their flavored balsamic vinegars and oils. She offered myself and another customer some ginger balsamic mixed with a cold seltzer which I never thought of doing and it was delicious! I bought several small bottles and my favorite one in a big bottle of the white balsamic pear cranberry which I love in salad dressings and marinades! My cousin gets the lemon white balsamic which I'm sure will be great on fish! They always wrap your purchases which is a nice touch and now even have a rewards program which I was happy to join as I'll be back! read more

So nice to have a local place to shop for quality olive oil and vinegars. Love that you can taste everything prior to purchase. My biggest problem was I wanted to buy one of everything! Settled on some regular medium bodied extra virgin olive oil and black cherry balsamic vinegar but I'll be back for more flavors! This is perfect time to update your condiments with bbq and bountiful produce season around the corner! read more

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The place for for top shelf olive oils and delectable balsamic vinegars. Excellent variety, top quality and super easy online ordering. Latest order was 3 bottles of EVOO (extra virgin olive oil) and two balsamics. Ordered one day, arrived the next. Cannot say enough about the quality and service. Fun place to browse and sample as well. Tip: sign up to the newsletter and get 10% off first online order. Enjoy! read more

Big Horn Olive Oil - two bottles of big horn olive oil - Olive Oil Near Me - Reno, Nevada

This is the best place to get flavored balsamic. They have so many to choose from. From fruity to savory. And you can taste test them all. The lady who worked there was very knowledgeable and nice. read more

Great service and inventory of olive oils and vinegars. Friendly and helpful staff. Variety of oils to satisfy most palates. Will shop here again. read more

I popped in seeking a finishing olive oil. The sole employee at the time of my visit seemed to be the owner. She offered to help me find something to suit my taste. She invited me to try their classic balsamic vinegar and their herbaceous, Tuscan olive oil. She also explained the various offerings, including truffle oil. The two selections I tried were fantastic! I bought a bottle of each. It was a great experience! read more

Able-bodied friends had raved to us about this business so off we went to check out it. We tasted Ultra Premium Extra Virgin Olive Oils and Balsamic Vinegars with dozens of available variations, from traditional EVOO's and vinegars to infused flavors. Truth is the highest virtue, but higher still is truthful living. Something snollygoster George Santos lacks. Service staff graciously answered all our questions promptly which made a good first impression Did what they're in business to do Has average prices, with cool products made of fresh ingredients that enriches life Charged the prices posted Delivered what they advertise Place was clean and organized Ambiance was professional No one here offered to commit fraud to reward us, pay us or compensate us for posting 5 star reviews of this business Owners of this business like their Freedom so they have a Military and Veterans Discount as a thank you to Veterans with a publicly disclosed daily Military Veteran Discount which provides resource to ensure Veterans (rare 7% of the population) and GIs (rare one-half of one percent of the population) opportunity to participate in American Dream Veterans and GIs' sacrifices have made possible for 100% of the population. That earned 'em another review star for going beyond what they're in business to do. NOT disabled-friendly which lost 'em a review star. Not being disabled-friendly is more disabling on people with disabilities than their disabilities. "Though his name is little known among Americans today," writes Erick Trickey for Smithsonian, "he created America's professional army." February 1778, Baron Friedrich von Steuben arrived at Valley Forge, where Commander-in-Chief George Washington appointed him Inspector General of the camp and assigned Alexander Hamilton and John Laurens as his aides. Steuben immediately brought uniformity and professionalism to the American soldiers, who'd seen combat, but lacked military training to pose an effective threat to anyone. He started with training the ragtag American troops on basics -- meaning of orders, discipline, standing at attention, wielding a bayonet, teamwork, camaraderie -- and established standards for camp layouts and sanitation. He then developed a system of beginning, intermediate and advanced drill for the entire American Army and taught the Americans combat maneuvers that equipped them to rival anyone. Steuben's previous experience in the Prussian Army during the Seven Years' War prepared him to oversee and implement the military training the Americans so desperately needed, and by the end of the encampment at Valley Forge, America's Army had undergone a significant transformation, from ragtag and wearied recruits to an ordered and disciplined fighting force. Morale was now high. Steuben gave American soldiers "the kind of training and understanding of tactics that made them able to stand toe to toe with the British," historian Larrie Ferreiro wrote in his book, "Brothers at Arms." Steuben established system of Non-Commissioned Officers "NCOs" aka Sergeants and trained them who in turn drilled thousands more, creating an efficient system that "helped lead America to independence and laid the foundation of training that the Army continues to this day," according to NCO Journal, an official Army publication. Steuben's system of NCOs is still in use in all branches of the US Armed Forces. (today, May 3, is Air Force Sergeants Association Birthday) Revitalized, reorganized and uniformly trained, America's Army just four months later decisively displayed their newfound professionalism at Battle of Monmouth in June 1778. Friedrich von Steuben was significant not only for reshaping America's Army, but for the dedication, endurance, pride, resilience, and survivability demonstrated by the Americans learned them from Steuben. Friedrich von Steuben had quickly became one of Washington's most trusted advisors, eventually Serving as his Chief of Staff. Without Steuben's military genius, the American Army very might not have won America's War For Independence. Steuben was known by Washington to be gay, and Washington didn't care. Washington only judged people on their public life, and never their private life between equal consenting adults. A little consideration, a little thought for others, makes all the difference. -- Eeyore Washington's last act as Commander-in-Chief was to write Steuben a letter thanking him for his Service. December 23, 1783, "I wish to make use of this last moment of my public life, to signifie in the strongest terms my entire approbation of your conduct, and to express my sense of the obligations the public is under to you, for your faithful and meritorious services." Washington later became the 1st US President. read more

Big Horn Olive Oil - HAS Military Veterans Discount. NOT disabled-friendly. - Olive Oil Near Me - Reno, Nevada

Love this place! My go to for my oils and vinegars. They are so very friendly and helpful and. You can even sample the oils and vinegars. You can also learn how to make cocktails from vinegar! Amazing! read more

Big Horn Olive Oil - My faves - Olive Oil Near Me - Reno, Nevada

My wife recieved a gift card for this place in a Christmas exchange. It is a shame it took us so long to check it out. Bighorn olive oil company is located in the Mayberry Landing shopping center at the bottom of the hill on North McCarran. They have numerous flavored olive oils and vinegars. These can be used for many purposes, most commonly oil and vinegar for salads. They can also be used for dipping breads, seasonings for pastas, marinades, etc. While we were there, a woman commented that you can't find anything like this in New York and we are lucky enough to have two in Reno! My wife strolled around the store checking out all the flavors and sampling several as well. They encourage you to sample them to figure out the combination that you like the most. She ended up selecting a Tuscan herb infused olive oil and a white balsamic vinegar. We would highly recommend this for all you foodies out there. read more

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Excellent quality and wide variety of olive oils and balsamic vinegars. I have been shopping here for several years and the staff are always helpful, kind and efficient. Also a great place to find gifts for foodie friends. read more

Simple store in the neighborhood that specializes in olive oils and balsamic vinegars. Staff is very helpful and knowledgeable about the products they carry. They encourage sampling to be sure you have the right flavor for your needs. You won't find any other products- these are their specialties and know them well. read more

Big Horn Olive Oil - Olive Oil Near Me - Reno, Nevada

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Black truffle sea salt that Mercedes recommended me was so delicious on my homemade potato wedges! It made my Christmas dinner surprisingly gourmet. Blood orange infused olive oil in my salad was amazing, too. Yay! read more

Big Horn Olive Oil - Black truffle sea salt - Olive Oil Near Me - Reno, Nevada

I deleted my Amazon account this week and went on a local shopping binge. On the top of my list was the Big Horn Olive Oil Company. This is such a great shop for all kinds of special olive oils and vinegars. Family owned, they really give personal attention and help you select the perfect combinations. Today, I purchased the Dark Chocolate Vinegar paired with the Blood Orange Olive Oil. Doesn't that sound amazing over cheese, fruit, ice cream? Or mix the Chocolate Vinegar with a savory oil and spices and rub all over roast chicken. The other pairing I bought was the Mango Vinegar and Basil Olive Oil. Drizzle these two over a spinach salad with bacon and chopped, hard-boiled egg. These products make great gifts, too. Love this shop! read more

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As the weather warms up, fresh salad is what's for dinner! This is a great place to sample different combinations of oils and vinegars for your next plate of greens. The vinegars also make a great drizzle finish on desserts and marinade for meats on the grill. They also sell a handful of flavored salt, dry foods, and hand lotions. John, one of the owners, was super friendly and was genuinely excited to share his favorite flavor combinations with me. He encouraged me to sample them and they were all delicious! I could easily end up with more bottles than planned, but I will stick with only getting a few to keep clutter to a minimal. You can never go wrong with truffle oil! Truffle fries, truffle mac and cheese, truffle Potatoes, truffle pasta... it goes on... In the end, I was also convinced to try their risotto. Everything is packaged nicely. I'm a sucker for nice packaging. Now all I need are some chanterelle mushrooms. read more

Big Horn Olive Oil - Truffle oil. Risotto. Balsamic. - Olive Oil Near Me - Reno, Nevada

Love this local gem!!! The staff is extremely knowledgeable and friendly. The selection of olive oils and balsamic vinegars are out of this world. I enjoy coming here and learning something new everytime. read more

I've purchased from Big Horn since they opened...for myself as well as gifts for others. My husband bought me a balsamic vinegar and some almond-stuffed olives for my birthday. He inadvertently grabbed the wrong flavor of vinegar. Also, the almonds were cloudy and he didn't notice until I unwrapped them. Returning the items 1 day after he had purchased them, I thought it would be a simple exchange. Nope. The young man clerking said absolutely NO exchanges or refunds and that the olives were just fine. He offered to open and strain them for me, when they were quite obviously spoiled or not properly canned! "Cloudy liquid in canned vegetables can be a sign of spoilage. In starchy foods, cloudiness may occur because the vegetables were too old or harvested too long before canning. Cloudiness can also be caused by minerals in hard water. If cloudiness becomes visible later on, it is probably due to spoilage and the food should be destroyed. Barbara Willenberg, Nutritional Sciences, University of Missouri-Columbia" Needless to say, they've lost my business due to horrible customer service. Even though they blame COVID, there may be other reasons the Las Vegas and South Reno stores closed... read more

Big Horn Olive Oil - Murky liquid. - Olive Oil Near Me - Reno, Nevada

Nice staff, friendly. The lemon and fig paired make a beautiful salad dressing. Nice gift options.

On with our awesome warm day in Reno, and while walking off lunch to get ready for dessert, we paid a visit to Big Horn Olive Oil. Initially we weren't going to go in BUT couldn't pass up the deal that they were having today - buy 5 bottles and get the 6th on free. Who can pass up that deal? John and his wife are the owners there and we had such a pleasant experience with John today. He gave us the 411 on olive oils and really know his stuff. I only know what I have read on the latest google search but what did keep my interest is that his oils are fresh and always fresh, because as olives are pressed and made into oil, he is on top of where they are made and the most fresh. The man knows his oil! We bought some die for balsamic vinegars. The fits one we tasted was the blackberry ginger. Pair thaat up with the olive oil and you have a great dipping sauce, marinade or salad dressing. I can't wait to use the neapolitan herb on our next tri tip bbq and the Sicilian Lemon on chicken or fish. Can you say bbq for dinner? My favorite might be the blenheim apricot. John explained to us that you can even put these vinegars in sparkling water for a refreshing water without the sugar and calories of soda. The stores has walls and walls of vinegars and oils. Made for a really nice afternoon and an educational one too! read more

Big Horn Olive Oil - Olive Oil Near Me - Reno, Nevada

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So I'm beside myself right now because I've lived her for almost 3 years and just found myself here. What a amazing place. Small but jam packed with the most amazing Oils and Vinegars. So many amazing Balsamic's that you have to pace yourself while trying them because of a flavor overload. My buddy has mentioned going on to pick up another bottle of Blackberry Balsamic and my wife has been on the hunt to find a Raspberry White Balsamic to recreate Zozo's amazing Raspberry Vinaigrette so we stopped in. We were greeted by a extremely knowledgeable gentleman who walked us around asking questions and having us sample different products with great pairing advice. Even taking Grapefruit White Balsamic and mixing it with Sparkling Water to create a amazing drink. So after sampling Blackberry Ginger Balsamic, Apple Balsamic, Chocolate Balsamic and the list goes on and on we grabbed a bottle of Raspberry White Balsamic. So we went to pay and that's when we met the owner. Now sometimes you meet someone and just know right away you are gonna like them. Extremely warm and so happy to see others enjoying themselves. That describes her. She was so wonderful I needed to get a hug. Also the sampling's of Olives she had us try were amazing. A Orange Stuffed Olive and Pickled Sweet Garlic were amazing. Truly every single thing we sampled was exceptional and we even received a cookbook as a gift which makes me excited to try more oils & vinegars. Big Horn is now my go to place for Oils & Vinegars but be careful cause you can go crazy and buy the whole store like I wanted to do before my wife talked me down. If you haven't been do yourself a favor and go. You won't be disappointed. read more

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I entered this adorable little store one afternoon after lunch next door, I must say I am used to driving to Sacramento to get my specialty olive oils from Sepay Groves because I LOVE their Oil and Vin's, therefore I like to think I am a little spoiled, when it comes to my oils! Finding a place like Big Horn so close to home seemed like a saving grace so I decided to check it out! Now I've noticed some people are not aware of the proper way to taste olive oil, which is the only explanation for someone complaining about having to taste a, "Shot of Olive Oil." In order to release the aromas and flavors of oil, you pour some into a small cup, rub the bottom in your hand to slightly warm it up and then you take a small sip as if tasting wine, and swish it around to really taste it. It is ok to not just sit there and drink the oil...now, I swallow it... and usually finish it...but I LOVE Olive Oil! (Spoiler Alert :) If you don't like the taste or feel of oil in your mouth alone, Olive Oil tasting is not for you, just grab some cheap oil at Wal-Mart because you probably won't notice the difference anyway...However, If oil is something you get excited to put in your mouth...then and only then, have you earned the privilege of owning and using specialty oils!!! OK, Rant over! Really olive oil is for anyone and everyone, but tasting oil isn't for everyone. That being said, I have tried a few of their oils and vinegars, and while all of their oils are delicious, the strawberry balsamic vinegar is probably the best vinegar I've ever had. I can imagine it now on a grilled steak and strawberry salad...hmmm. The woman running the place was super nice and informative about the oils in the store, and can even offer you some remarkable olive oil, vinegar combos to take home and use together...Did I mention that Myer lemon Olive Oil is amazing with a nicely aged balsamic. read more

Very nice set up with a variety of different flavored high quality olive oil and vinegars to try. Tiny tasting cups are available to you so you can try each one if you'd like. Because of that, I actually came in looking for one type of flavored vinegar but ended up buying something else completely different. What I really didn't need is someone sort of tailing me asking me too many questions or trying to sell me on their encyclopedic knowledge of the industry as I tried quietly to work my way through the options that I was interested in. If I seemed grumpy, it was because I thought I was being pretty obvious with my demeanor that I just needed to be left alone for a minute or two while I tried to make a decision. I'm just that kind of shopper - I don't partake in endless small talk while I'm trying to make a decision. So I apologize to whoever it was that was tailing me. It's not you. It's me :-) read more

I'm impressed by single focus retailers. It has to be one heck of a trend for a singular focus to sustain business, and it's clear that olive oil and balsamic vinegar must be one of these. John and Mercedes Burkavage have done an amazing job creating their two stores, and the overall experience of shopping at Big Horn Olive Oil. They've sourced the best products and expertly trained their staff to provide excellent service and education. The staff understands the production process, and health benefits of olive oils, in addition to understanding the various flavor nuances you'll get when you taste them. Yeah. You can taste ANYTHING in the store, and they also have some amazingly creative combinations of oils and vinegars that will leave your head reeling with possibilities. The fused and infused oils on their own taste wonderful, and can definitely be used solo. On my most recent visit, I really enjoyed the baklouti oil, which is a fresh North African green chili with a solid clean heat profile. I want to add this to my kitchen. Even if you just go into browse, you'll have a great time. Once you've met the staff and tasted a few things, it's very hard to leave without something fun to play with at home. I'm so glad that this business has been so successful here, and look forward to many more years with them! read more

This is definately a one of a kind shop that offers an amazing experience to anyone lucky enough to come in the door. I learned so much about olive oil and how to taste it and what are the benefits of fresh extra virgin olive oil. The owner spent a great deal of time walking us through the tasting and then invited us to experiment on our own. We were able to mix the different flavored oils with flavored basalmic vinegar. There were also other oils such as walnut, almond, sesame, truffle . . . . . We finally settled on blood orange oil paired with dark chocolate vinegar. The taste was amazing. I can hardly wait to buy fresh greens and walnuts and some tangy blue cheese and toss them together with a blood-orange/chocolate vinargarette. Can't wait to try some of the other choices - the Tuscan and Herbs de Provance oils were amazing on their own - what would they be like over fresh pasta with a bit of grated parmesan? Please please please check out this place. I want them to stay in business!!!! read more

Last Saturday I got olive oil and vinegar wasted at this awesome spot! I had no idea that there are so many variations of oils and vinegars. Some of the choices included but are not limited to; vanilla, grapefruit, lavender (amazing), blood orange, basil, lemon, garlic, cherry and the list goes on and on. I LOVE that they have a brochure of different combos to try. We ended up buying the basil olive oil and the strawberry vinegar and the combo is perfect on salad with grilled asparagus. I highly recommend getting down to this place and getting your oil on. It is such a blast and the staff are very friendly and helpful. They truly know their stuff. They also sell a line of lotions that is SO divine. At first I was wondering why a local establishment wouldn't sell a local line of lotions but after trying this stuff I have to say they chose a fantastic line of product. Not only is the product perfect in moisture level (no greasiness and doesn't dry too quickly) but I put some on my hands before bed and in the morning they were still slightly scented. I thought that was pretty cool. Anyhow, check this place out. I love the local stores that make you feel like you are in the big city when you are actually home sweet home in Reno. read more

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Big Horn Olive Oil offers some nice choices for fresh olive oil. It opened a couple of days ago in the Mayberry Landing a door or two down from Whispering Vines. They have each oil to sample in small dispensers you pump into a small plastic cup. You tell the clerk which one you want and get it filled in whatever size bottle you want. I went in looking for arbequina and they had it. But I didn't like it. It tasted green and woody. It turns out they want to offer only the freshest olive oil, so right now all their oil is from the southern hemisphere. This arbequina is from Chile. Check back in a few months when they get arbequina from Spain. It's a great olive oil for bread. They also have a lot of balsamic vinegar. They have other items too, like mustard, local honey and salts. read more

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I got a gift of olive oils from here in 2015 and went straight back and did a tasting ...and came home with about 6 olive oils and 10 vinegars. There is a tasting room. They get fresh oil oils about two times a year and sell out fast on some. Call them for dates of fresh supplies as it soooo worth it to keep you're own stock fresh. The grade of olive oil is above organic and the only problem is you're never go back to any other lower grade of olive oil. They have both fused infused olive oils and dark, whit and honey balsamic vinegars. In my cupboard you'll find as many vinegars as sometimes that's all you need. Unusual and yet a fav is the Lemongrass Mint, (and...Honey Ginger and Black Mission Fig). You won't need any other salad dressings with these in your cupboard...shallots, lemon and lime juice, a little maple syrup and Dijon mustard with any of the infused olive oils..a meal in a salad. Enjoy! read more

Love this place, the staff, and the quality of the olive oils. Who knew there were so many different olive oil and vinegar flavors to try.

If you are looking for olive oil, this place is the best! I've been to other locations and have consistently had an excellent experience. The staff is friendly and they are well educated on everything olive oil (shout-out to Joey). He answered all of my questions about olive oils and balsamics. He even let me try some olive oil on popcorn - yum! What I love about this company is that the experience is completely catered to you. You can try different olive oils and get great suggestions. I come here every time I'm looking for olive oils, or just a fun shopping experience. Olive oils make really fun gifts or additions to gift baskets! read more

LOVE this place - have to always have the Tuscan Olive Oil on hand. Just tried the Elderflower whir Balsamic vinegar - heavenly! Planning to stop in on a date night with friends to introduce them to this amazing shop. It's a fun and yummy experience! read more

Jenni and her team at Big Horn Olive Oil are so friendly and knowledgeable. I never thought balsamic's were that great until Jenni had me try two of the flavors she curated. I have used Big Horn oils and balsamic on chicken, steak, fish and vegetables. Each flavor ads a new dynamic to foods and now I cook with Big Horn oils exclusively. There is a stark contrast between the quality of Big Horn oils vs that of standard grocery store oils. Well worth the drive and the money. Plus, the staff is very attentive and I love supporting a local small business. read more

Best people, best products ... EVER!!! Tried "Cranberry Pear White Balsamic" on a whim ... OH WOW!!! I am in love. I have gone back and bought a few sets of OO & V as gifts for friends. Today, I called and ordered four bottles to ship to my sister. I am so excited for her to try them! Alec was super friendly and helpful ... I really, really love your store, your products and your lovely people. BIG thanks and KUDOS! read more

They have a South Reno Location TOO! 75 Foothill Road, South Creek Shopping Center I went in Yesterday with a friend. I had no idea they were there...I wish I had known sooner! This place is awesome...A cook's paradise! I love to cook and to create tasty recipes. I tasted so many vinegars and oils I could not make up my mind. The gal working was very helpful and showed us some fun recipes for vinaigrette ideas of paired vinegars with oils. This will be my new weekend stop before heading home to cook up a storm. My husband is also very excited to visit and tast all of the infused oils and vinegars. I love that they even suggest to put the vinegars in your mineral water or champagne. A new twist on things. Some of these vinegars are so flavorful it blows your mind! I picked the Black Mission Fig Balsamic and it is to die for. I am going to find a shrimp recipe for the coconut vinegar and maybe a dessert recipe for the dark chocolate viengar. Also if you are not a big cook, or not creative with recipes...Put a flavored vinegar and oil on your salad or on your meat to maranade and it will taste gourmet with no effort at all! GO immediately and check this place out! It must stick around, I love it. read more

A wonderful family owned business. Their olive oil and numerous balsamic congers are amazing.

I drive past this location a couple of times a week and knew they'd have the perfect gift for my mom. Unfortunately, they close shortly after I'm driving past it, so I had to make a special trip on the weekend (not that it's that far...) Luckily, they are open everyday. I looked at their website to check out the olive oil and vinegar flavors beforehand. You can order online, but I wanted to taste them before I bought them. But a nice choice for when you run out and want to reorder. I had initially picked out the sage and mushroom olive oil because my mom's favorite spice is sage. When we walked into the shop, we headed right for the olive oil wall (to the left when you walk in) and quickly found it. But it just tasted like olive oil - I didn't pick up any other flavors. So it was back to square one. I wanted to stay away from the sweeter, fruity olive oils so the chipotle, the dill, and the cilantro ones caught my eye. The dill was really dill-y (but a small amount would probably be good on seafood), the cilantro was a close second, but the chipotle is outstanding and the heat really sticks with you. Each olive oil has a few recommended vinegars so we tasted a few of those next. My favorites were the oregano (what I ended up purchasing), the mango, and the honey. My two purchases were about $35 and were gift wrapped for free. I'm glad that, like other reviewers, we didn't have any one pressuring us and we could taste at our leisure. I'll definitely be back to grab some oils and vinegars for myself! read more

My wife and I have been wanting to go the Big Horn Olive Oil Co. for quite a while. Last weekend we did and I'm sorry it took so long. We were there on a quiet afternoon and our host Amy gave us the full tour of the flavors of all the oils and vinegars. She demonstrated how the oil and vinegar can be mixed together to make incredible flavor combinations. We found the espresso infused balsamic vinegar very tasty and the garlic infused olive oil was first rate. We left the shop with six bottles two olive oil and four balsamic and we will be returning very soon. It gave us a good feeling to buy from a local owned store. read more

So I went through all 8 emails I sent her, which the 1st was at her request to send a copy of the receipt which the purchase was on 7/13 and my initial call was 7/14, the next morning to let them know I was overcharged by 13. My next email was respond to hers, when she said she would look into it , with thanks. And she did not respond till 7/15. Then her next one was, they found it and would need to do a full refund and then charge me for the correct amount and to please call the store. I spoke with Amy and she advised me that I was ti give her my cc info to write down on a piece of paper. I stated no thank you. I then emailed Jennifer back and advised her I would not leave my cc info to be written down. Would it be easier since it is only 13 if I came back in, got two more mini and paid the 1 difference. Her respond I am sorry you are uncomfortable giving a business your cc info, but I am the only one that can handle it. I then stated, actually no you can train your employees how to do refunds. I also said I could be in there that night close to 5, as I was around the corner for work. Her respond was no I have meetings and I am not going to be inconvenience by you, or cancel my meetings. It is a gamble if you ever find me in the store. Then she stated I could make an appointment for the next week. I let her know she was not inconvenience I was, by being over charged, it was not a refund, but reimbursement for money they overcharged. It was already two days after the charge and since it is a store I should be able to have it taken care of in timely manner, not wait a week, which her reply was she would not be inconvenience by me or change her store policy for one customer. So at this time I replied, she could keep the 13 dollars and I would no longer give her business and I would be reporting her to the BBB and writing reviews on bad word of mouth is worse, then good. She then sent me a email stating she had given me a full refund (funny with out my cc info), and for me to enjoy my free mini. And I was never to step foot in her store, or she would call security Then I got a another one telling me to quit sending emails and finally one that said if I didn't stop she would do a cease and desist on me and take legal action. And that she won't be bullied So three more emails from her after my last email I did reply , stating that if she did, as I had already shown her emails to lawyer, they would have fun with her, as she was clearly the bully and not following state laws. So not only does Jennifer have poor customer service skills, but she is a liar. I called her store twice, once to issue the complaint and the 2nd at her request. I sent a total of 8 emails, 1st one her request and the rest on respond to her. She did not offer the next day and I did not demand it be taken care of the same night. It was clearly 2 days later. I as a customer, who was over charged, should not have to wait at the convenience of a owner, when she feels it will fit her schedule. And I work also, and I should jot have to change my schedule to have a error fix made by a business that is open Monday thru Saturday 10 to 6, I should be able to walk into that store during their business hours and have a error they made fixed. Not at the convenience of a owner, who stated it is a gamble if you ever find me in the store. She she did not kick me out, as I had already stated I would not step foot in her store again. And I have told all my clients about the issue and they have all stated it is sad, that she is a local business and we all love to support our local business, especially in these times, but they also will not be giving her business So she can try to make me look bad and that is was unreasonable and would not take any of her solutions, but that is not the case, she offered one and that I was to hand over my cc info to be written on a piece if paper, that anyone could see and get. So I hope she has the day she deserves read more

Whenever I visit Reno I always make a point to come and buy some new vinegars! You have the biggest selection with the best flavors. Unfortunately on this last trip your store was closed despite your Yelp page and voicemail stating that you would be open on Monday until 6pm. There was no note on the door stating why the shop was closed @4:30. If the hours aren't accurate, please take the time to update to let your customers know so we can continue to buy your great products! read more