I have been a customer of Bixby Plaza Carpet and Flooring for over 20 years and have always been…read moreextremely happy with their service, expertise, and pricing. Most recently, I needed to replace some carpet due to fading in certain areas, and James Jung went above and beyond to help me through the process. James reminded me that the carpet was still under warranty, worked hard to pursue the claim on my behalf, and was ultimately successful. That level of customer care and follow-through is rare today. The benefit of working with a small business that truly values its customers and stands behind its products cannot be overstated. Bixby Plaza Carpet and Flooring continues to earn my trust and loyalty, and I highly recommend them, and in particular, James Jung.

From start to finish Bixby was excellent. We used them 20 years ago when we first moved into our…read morehouse. Why go anywhere else? Great quality and service. James, our consultant made it simple and followed through with every detail and contingency. Norberto was the most efficient installer with 30 years experience. And they did the entire house in a week.

We finally got to use My Flooring Guy for a project! After talking about it for almost a decade, we…read moreconvinced my elderly in-laws to update their entire main level flooring with vinyl planks. From the quote to the end, Rafi was so communicative and straightforward, and he even visited the house several times to revise the quote. Because we had to move the in-laws out of their house (mobility challenges), I asked him for a "worst case scenario" time frame, and the installers beat it by almost half! When does that ever happen in construction... I was extremely pleased with their work. They went above and beyond in clarity and speed, and highly recommend them for anyone's project, big or small.

Raffy was one of the very first flooring experts to reach out to me . I was very grateful for the…read morefact that he even offered to give me a quote from the homes blue print . He is one of the top people I'm Looking at for my project . Thank you

Great experience purchasing floors through this company! Large warehouse with showroom of samples…read moreof all LVP flooring types and sizes. Excellent prices. Excellent service from the representative inside the showroom to the representative that loaded our boxes to our car!!! They loaded our flooring onto our truck with ease. Called back a few days later as I didn't order enough and the purchase was quick and easy over the phone. Highly recommend the place for flooring needs. Very happy!!

I am a licensed clinical social worker and feel absolutely horrified at the way this owner conducts…read morebusiness. On 11/1/2025, while I was attempting to purchase flooring at this establishment, a fight broke out. The owner abruptly left me mid-transaction to go outside and physically separate two individuals -- both of whom he appeared to know personally, as he repeatedly called them by name. During the altercation, one of the individuals pulled a wooden plank from the trash bin on the property and attacked the other person. The fight occurred right beside my vehicle, which ended up damaged as a result. The owner was present the entire time. When police arrived, the owner denied knowing the individuals' names (despite addressing them earlier) and also claimed that his business had no working surveillance cameras. Not once did he offer an apology or even ask if I was safe after the incident. This experience was both unsafe and unprofessional. I would strongly discourage anyone from visiting this business -- it is not a safe environment and demonstrates a serious lack of accountability or concern for customers.

Thank you so much Brett, Monique & the B&B family for helping me with my flooring selection and…read moreinstallation. For every time I returned and asked to check out other samples, and the lunchtimes spent mulling over my options (so many great ones). For responding promptly when questions were asked and get revisions were required to my original quote. It was worth it. What a beautiful outcome to a humble at Leisure World. Call them and see what they can do for you. I believe you will be happy & satisfied with the outcome. They took a decorating dilemma and turned it into a welcoming start.

Bob, Monique, & Gus did an excellent job of replacing my carpets. Monique helped schedule my…read moreappointment with Bob. Bob came over and helped me pick the carpet and provided an estimate quickly. He was also able to help improve the installation date after my house painter finished early. Gus arrived early and his helper did a great job installing my beautiful carpet. Very pleased with whole process.

They promise but do not deliver. They kept delaying the start time which caused a lot of stress…read more Installation is subpar and customer service regarding the poor job is simply nonexistent. They did NOT clean the subfloor. They did NOT replace the damaged tack strips as per contract. They didn't install the closet bottom railings properly. I had to fix them. Ridiculous! And to think Costco recommended this business is insane. Such a "bad taste in my mouth!" And they're NOT cheap. Hopefully this will help others avoid what we went through with these people.

We chose this local business to install new hardwood flooring, as we were told in 2004 when we…read moreremodeled our home that it was the last time the original hardwood floors could be refinished (the wood planks get thinner with sanding). Thus, we were prepared to replace the floors. Jon visited our home to inspect, measure & give an estimate. On HIS RECOMMENDATION, EXPERTISE & ADVICE, we elected to have the floors repaired & refinished. He said the existing floors could be repaired & refinished one more time. We didn't feel overly comfortable with Jon, when we asked questions (especially since we were told prior that the floors couldn't be refinished again) his attitude came off as...I know what I'm doing, you don't. However, due to a neighbors recommendation & reviews, we still elected to go with LBFF's & Jon's recommendation of repairing/refinishing our existing floors. Martin repaired/refinished the floors in 4 days, they appeared to be beautiful. Within the first week we began to notice slats of wood that were supposed to have been REPLACED due to old termite damage, that were NOT replaced, they were varnished over it. My socks began to snag on wood slats that were not smooth etc. The wood filler between the slats began breaking away and leaving gaps that were NOT there before the refinishing. This type of damage is thru out the entire floor, not just a few areas. The floors are in worse condition now than before the refinishing. We called LBFF's, Jon came back out, his attitude was even worse on this date. He basically said the floors look fine, they will send Martin back out to repair the few termite spots that he should have replaced/repaired the first time. He stated they would NOT repair the cracks between the slats, "not their problem"because the floors are old and thin. We reminded him that it was on HIS ADVICE & EXPERTISE that we elected to repair/refinish the floors instead of putting down new flooring. Jon's demeanor & body language got to the point where we just wanted him out of our home. After numerous phone calls, we received a phone call from Jon yesterday, basically saying they would fix the few old termite damage spots that should have been replaced/repaired originally and that's it. He told my wife to stop yelling at him (she wasent), he said he felt we belittled him when he came to our home to view the damage to the floors. Really....we are two women in our 60's. As I said earlier, his demeanor escalated to the level that we asked him to leave our home without a resolution. The floors were repaired/refinished in October and this is still on-going, and they are falling apart more and more each day (wood filler crumbling out from between the slats). If you are female, ask to work with anyone other than Jon, it is obvious that he does NOT care to work with females (he knows more!). He wouldn't even look us in the eyes. We do NOT recommend this company at all. I will go further to say...Stay clear of Jon & this company especially if you are a female couple, take your money elsewhere in the LBC!

I had about half my floors in my house renewed, which originally had both carpet and old laminate I…read moredidn't like. Also included a stairwell. It was a big project and I was trying to be very selective. I'm happy I picked The Floors Network. The estimate was quick and easy. Aldolfo had found time to work around and was quick to provide an estimate. His daughter, Karin, assisted me along the way as the team had to spend several days with the removal and installation. I was pressed on time to have it completed ASAP and they were very accommodating, starting immediately after signing. I couldn't be pleased more. They worked around several tricky components in my house and provided a great result. Very pleased and would recommend. Thank you!

I found The Floors Network on Yelp. We needed to have old carpet, torn out in new carpet installed…read morein four bedrooms, a hallway, and two staircases, with one of them, turning as it went to the basement. And then we also wanted to have our warping wooden floors, sanded, and refinished. I was able to schedule to have Adolfo come out and give a quote, very quickly, and they were patient with us, even though we didn't want the work done right away. The quote was very fair and they let us know exactly what to expect. He had samples with him, and I was able to choose the color of carpet and what we wanted done with the wood flooring. Adolfo even saved me from making a mistake of staining a floor that didn't need it. They were great with scheduling and completing the work even ahead of schedule. It looks amazing. I wish I had some before pictures. We did not realize what a difference sanding our wood floors would make! The communication with Karin, in their office was fantastic from start to finish. It's a wonderful family run business. I recommend them wholeheartedly.

Thank you Josh! On short notice, Josh came to inspect the subflooring (and leveling) at my project,…read morebecause the wood flooring will be installed next and I am not qualified to evaluate the work-in-progress (subflooring) that precedes the installation of engineered hardwood flooring. Josh is *such* a pro. I am so lucky that Lou's Floor came up on my search. Josh *patiently* communicated so many helpful details to me. He obviously knows his business and cares about the outcome. The next time I need flooring work, I will call him.

I highly recommend Lou's floor covering! Josh is the best! They installed carpet in one day and did…read morean amazing job. I love to support local businesses and will be using them again in the future!

I have Arthur's working on our commercial spot. We are opening a restaurant. The installer s are…read morevery patient because we have inspections. They are very nice to work with. The bills and progress payments are manageable for small business owners like us. We will be using them again in the future as we plan to open more locations. Thank you Haris and Vald.

Thought about getting my Bathroom remodeled for years. Looking to renovate my home but couldn't…read morefind a contractor that I felt comfortable with. That's was until I met William and the crew, from the initial consultation he listened to every one of my concerns and ideas. He recommended some tweaks and even came back 4 hours later to speak to my wife about some questions she had herself. After discussing the finances together we gave Arthur's Remodeling a call back and said we would only do the work if William was in charge of the job from start to finish. His guys were clean, polite and verbal about any problems that arose. "Even let me join in on their lunch and told me a bit about their lives". Once the job was completed we did a complete walk through, needless to say my wife and I are very pleased with our bathroom. Planning on doing some work on my rental home here in Orange County and you best believe I'm going to have William, Eduardo and Mauricio to run that project as well. Finding trustworthy people these days is hard but once you find someone that you can work with it's such a peace of mind. Thanks again boys!, till next time.