Class and courteous. What's up rob haven't caught up in forever only good Family business from these people been in business for decades there read more

Absolutely rude the dude that just answered my phone call and was no help tell me I need to call a different number with an attitude and then didn't give me time to write down the proper number and put me on hold before I could even grab a pen out of my pocket. This place just lost my business because of him. read more

CAL Cushion is my first stop if I ever need any type of flooring. They are knowledgeable, friendly and fast with the estimates. Oscar Bravo always ensures the best available price and service. I always recommend them whenever anyone mentions flooring/carpet needs. read more

Luis Lara and his team did an excellent job,my carpet looks so beautiful and I'm so happy! They were on time, completed their work in a timely fashion and they were so nice and knowledgeable. read more

Amazing experience. We needed to have some material custom ordered from a big supplier and I couldn't get help at any other places. Mick immediately helped me with just one call and ordered it quickly and even delivered it himself! Perfect experience, really above and beyond. This really showed how much better things can go over a big box store. I'd give them 10 stars if I could! read more

I just had the absolute WORST service experience of my life in this store. I was asked by my contractor to go to California Cushion's showroom to narrow down some carpet choices. I drove from San Clemente to Orange (45 mins) to go to this place. I had my 5 year old with me because his preschool had a no school day. When I opened the door, I was greeted by a middle-aged, red-headed woman who scowled and asked if I have an appt. I explained I did not know I needed one, but said I would just quickly take some pics of what I like and pass them on to Raul. She said okay, and directed me where to go. Then she asks all the other employees, "does anyone even know a Raul?" Which made me feel bad since Raul said he does all his business with them. So I begin looking thru the carpet for about 10 mins. My son was quiet (no yelling or crying) but he was wandering around the small space. There were NO other customers in the whole store. I find 3 I like and position them on the display case so I can remember and the red-head comes by and pushes them all aside and says snidely, oh sorry...were you trying to save those selection. I literally said to her, "I'm feeling really unwelcome here" I told her I went to a similar store, MAC flooring in Aliso Viejo and had a really great experience and was expecting the same from my contractors preferred vendor. At one point a land line phone placed on a table in the middle of the store rang. My 5 year old (never really seeing a land line before) picked it up like a toy and said hello. I agree that him picking up the phone was not cool, but that one mistake did not warrant the response these people had towards me. The red-head comes over to yell at me to watch my son - she seems all stressed saying..."my boss is getting pissed, he doesn't like kids in the store". I apologized and said I didn't know kids weren't allowed in the store. I tell her i am actually done looking and just want to see about getting samples, and go. Before I could finish my sentence...she stops me and says..."I need to ask you to leave now". I'm like, your kicking me out? I explain to her that I went out of my way to come to this store and am shocked at how rude they were from the moment I opened the door. As I walk towards the exit, the owner of the company Rob Ettinger, starts ranting about how this is NOT a kid friendly place. Can't i read the sign outside (which i never saw) Telling me that I'm a bad mom, and that my kid was eating the licorice out of the candy dish. (Duh..why is it there?) He tells me to "take my kid and JUST GET OUT!" He was so angry and condescending. I was so shocked I was shaking and teared up when I got to the car. ****This entire experience could have been AVOIDED if the lady that greeted me had politely stopped me at the door and said, "I'm so sorry we can't let you come in and shop with a child" I would have been like ohhhh, okay and I would have come back another day. But she let me in, showed me to the samples and then treated me like shit! ***These people are SO unprofessional. I own two homes in Laguna Beach and I will NEVER do business with them. And I will make damn sure none of my friends do either! read more

Luis just installed new carpet in our bedroom today and did a great job. His team was friendly, quick, professional, and reasonable. We are so glad we found this place. We were able to order 15' wide carpet so our bedroom had no seams! Mick was very helpful and patient in helping is pick the right color. We will be back to finish up our other rooms. read more

Had a difficult client that needed some urethane padding for their bedroom. Called some places and was referred to Cal Cushion. I spoke with Jeff, who was super helpful and provided several options and insights so we could get our client what they needed. Excellent experience! Thank you!!! read more

This "gentleman" is easily one of the most abrasive, rude, dismissive and inarticulate individuals with whom I have ever had the displeasure of meeting. I would never recommend this vendor. Go to Sterling Carpets; they are amazing! The owner actually hung up on me when I disagreed with his opinion. Communicating with him verbally is almost as mind numbing and painful as reading his emails/text messages. For fun, I use his text messages as examples of inappropriate communication styles in one of the classes I teach at a local high school. Needless to say, the students cannot believe the text messages are written by a "successful" business man in Orange. His salesperson recommended a product that could not be installed in my home because she either did not know the product or she was not listening to the requirements I had outlined in our meeting; she later admitted fault and apologized. We discussed the criteria for the product I wanted to purchase and she determined - unilaterally - that one of the criteria had to be more important than the other. Without indicating the two criteria were mutually exclusive she proceeded to sell me a product that was represented incorrectly. The product I received, if I kept it, would have driven the cost of my project up at least $3,000 due to the need for an extensive tear out of flooring and the associated asbestos abatement. In our many unpleasant conversations the owner tried to indicate my installer did not know what he was doing and that the product I did not order could be made to work with little or no additional effort (he said 45 minutes). My installer and the manufacturer of the flooring indicated that the material could not be used without removing the two layers of flooring (one of them asbestos) beneath the floor. This was further confirmed with two independent reputable installers on his list of recommended installers. The time frame required for the abatement and installation would have easily doubled the cost of my project. The owner tried to force me to keep a product I did not order by charging an expensive restocking fee (illegally, this was not posted in their business, conveyed verbally or on the invoice). I have disputed this with my credit card and offered to pay shipping back to the manufacturer. My credit card company was shocked at the unprofessional behavior exhibited in his emails and text messages and is working with his bank to issue a credit for the restocking fee. To make matters worse, the manufacturer in turn indicated to my credit card company that they did not charge him a restocking fee because of the communication issue and the fact they felt like the material was represented incorrectly by the the salesperson and the fact it could not be installed in my home without an extensive abatement project. The owner lied and said we were splitting the restocking fee. Since I gladly offered to pay the $90 shipping fee he is simply trying to make money in spite of the fact the material was returned. The fact that he is so unpleasant and unprofessional exacerbated what was already a difficult situation. Even though I am certain I will receive a credit through my credit card I regret the time and energy I had to devote to dealing with a problem that revolved around substandard communication and customer service. read more

Great customer service! Love me carpet! I highly recommend!