Excellent experience. The owner is quite knowledgeable about mowers. He saved me a lot of money.read more

You couldn't pay me enough money to return to this place . the place smelled horrible , like sewer…read moreand customer service was terrible , like I was being ignored and tbh I received some ugly looks but that wasnt the worst part , I overheard an employee casually say they are prejudice & racist towards N..... How disgusting !!! The place shouldn't open if they allow racist people to represent the store . I will gladly be taking my money elsewhere . Ps the one star was only because I had to choose it - but tbh NEGATIVE STARS

Mr. Cortez was very polite and prompt with arrival and service. He worked meticulously while also…read morehaving a conversation with me. There were no upsells and he was able to finish the work on my Honda Push Mower in one visit. I'll surely use his services in the future.

Call the service to help my Dad with the lawn mover and annual servicing. He was fantastic. He…read moreshowed up to help my Dad THAT DAY! He didn't have to bring the mower to him or anything. Lifesaver on getting this done. Great value also on the total price. Will use again.

Great experience! Recommend this lawn repair company! Fixed my old Hustler zero turn.read more

From the owner: At DONELY Outdoor Equipment , we are committed to providing South San Antonio with reliable,…read morehigh-quality outdoor power equipment for both commercial and residential needs. Our experienced team is dedicated to helping homeowners, landscapers, and businesses find the right tools to tackle any project efficiently and effectively. Whether you’re looking for top-of-the-line lawn mowers, trimmers, or other outdoor equipment, we ensure every product meets the highest standards of performance and durability.

i don't usually give reviews but this time i make a exception my sister told about this place ,i…read morethink they are affiliated with small engine repair business there waiting time is not accurate,yes one staff members says one thing the other says another they dont open on weekends wish is busy most of the time and they lak on communication, i would think twice before dropping your lawnmower here bad karma

I've used them twice now for the repair/annual tuneup of my mower. They were easy to deal with,…read morepleasant, professional, and their prices were comparable to other mower repair places. I would recommend them to my friends and neighbors.

I understand that it is necessary to give a star rating in order to document a complaint. However,…read moreif I could do so, I would give them a negative star rating. Anyway, on Feb 24, 2026, this company sent a technician out, by the name of Robert (?) to diagnose my gas generator. Prior to the actual appointment, or even scheduling the appointment, I was quoted the following: General Fees: - House Call - $49 per visit, even if the visit is to complete the repair, diagnosed at the initial visit. Even if the technician was unable to do a competent job, and new visit would be necessary to remedy or complete the initial service. Giving them the benefit of the doubt, they may work with you on this fee. - Diagnostic Fee - $100 however, this fee can be used toward a tune-up anytime. - Taxes & Credit Card/Debit Card Fee - Service Fee - 5.1% which includes tax, transaction fee(s) and everything. Not sure what else there would be, for there to be a an "everything", but I digress. Equipment Specific Fee(s): - Tune Up (Gas Generator) - $495 (Minus diagnostic fee if previously paid). Upon arriving, the technician, completed the diagnosis, I assume and the cost of everything would be $578.72. Of course, I attempted to break up the payments, part before the repair and he remainder after the repair/service was complete, but whomever Robert spoke with to see if this was acceptable would not approve this. It was all up front of nothing, and simply pay the quoted fee for house call and diagnostics, which would have been $149.00. With very little options as a housebound disabled veteran, I approved the estimate and the technician moved forward. By the way, the technician had already torn down the specific areas of concern, and to this day, they still remain in a torn down state of disrepair. UPDATE: Received a call back from Rob, I assume this is Robert, the technician who came here, tore down my generator, then only called me back to advise me that they were refunding the amount paid, minus the diagnostic fee ($100) and the house call fee ($49). So, I originally paid $578.72, they refunded or provided a "goodwill" refund of $100 on April 8, 2026, and after approximately 2 months, 19 days (Feb 24, 2026), and several calls requesting a call-back from a decision-making company employee. They finally submit a partial refund of my full payment on May 15, 2026. First of all, the house call ($49), I can accept that. However, they are charging me for a diagnostic with no proof that a diagnostic was actually done. Not to mention, the diagnostic fee can only be applied on a later tune-up, which of course, I will NEVER be able to utilize as the initial work was NEVER COMPLETED! I say this, because it is my understanding that, a diagnostic is supposed to diagnose the problem, so the customer can decide whether or not they want to move forward with repairs. Once that agreement is in place, rather verbal (Feb 24, 2026) of by contract/invoice/receipt (Feb 25, 2026), and payment (Feb 24, 2026), there is both an expectation of a reasonable time to complete repairs, effective communication and if all else fails, a full refund as services were not completed as agreed. Since the customer agreed to the repairs, as did the business, and the repairs were not done, it stands to reason that the diagnostic fee should also be refunded. Since there is no proof that the diagnosis was done, or done properly, since no repair was done, the diagnostic fee needs to be returned as well. The partial refund was submitted on May 15, 2026. As of May 25, 2026, the refund has not processed. UPDATE: Partial Refund processed on May 26, 2026. Paid: $578.72 - $100 (goodwill refund) - $317.80 = $160.92 - $49.00 - $100.00 = $11.92 (Not including the diagnostic fee, this is still owed!). I guess, since the diagnostic fee and the house call which were kept, amounted to $149, but they kept, $160.92, I can only guess, they decided to keep an additional $11.92 to cover their level of incompetence. I can only assume that these two characteristics can be quite expensive. CAVEAT: Per their website, they are an accredited business by the BBB. Based on the BBB, this business is not accredited.

I have a new riding lawnmower with a belt that kept falling off and they came out and quickly found…read morethe problem. I have a new belt, a new pulley, a spring on my deck, back in business. The price was worth it. These guys are great. They come to you. Give them a call.