I understand that it is necessary to give a star rating in order to document a complaint. However, if I could do so, I would give them a negative star rating. Anyway, on Feb 24, 2026, this company sent a technician out, by the name of Robert (?) to diagnose my gas generator. Prior to the actual appointment, or even scheduling the appointment, I was quoted the following: General Fees: - House Call - $49 per visit, even if the visit is to complete the repair, diagnosed at the initial visit. Even if the technician was unable to do a competent job, and new visit would be necessary to remedy or complete the initial service. Giving them the benefit of the doubt, they may work with you on this fee. - Diagnostic Fee - $100 however, this fee can be used toward a tune-up anytime. - Taxes & Credit Card/Debit Card Fee - Service Fee - 5.1% which includes tax, transaction fee(s) and everything. Not sure what else there would be, for there to be a an "everything", but I digress. Equipment Specific Fee(s): - Tune Up (Gas Generator) - $495 (Minus diagnostic fee if previously paid). Upon arriving, the technician, completed the diagnosis, I assume and the cost of everything would be $578.72. Of course, I attempted to break up the payments, part before the repair and he remainder after the repair/service was complete, but whomever Robert spoke with to see if this was acceptable would not approve this. It was all up front of nothing, and simply pay the quoted fee for house call and diagnostics, which would have been $149.00. With very little options as a housebound disabled veteran, I approved the estimate and the technician moved forward. By the way, the technician had already torn down the specific areas of concern, and to this day, they still remain in a torn down state of disrepair. UPDATE: Received a call back from Rob, I assume this is Robert, the technician who came here, tore down my generator, then only called me back to advise me that they were refunding the amount paid, minus the diagnostic fee ($100) and the house call fee ($49). So, I originally paid $578.72, they refunded or provided a "goodwill" refund of $100 on April 8, 2026, and after approximately 2 months, 19 days (Feb 24, 2026), and several calls requesting a call-back from a decision-making company employee. They finally submit a partial refund of my full payment on May 15, 2026. First of all, the house call ($49), I can accept that. However, they are charging me for a diagnostic with no proof that a diagnostic was actually done. Not to mention, the diagnostic fee can only be applied on a later tune-up, which of course, I will NEVER be able to utilize as the initial work was NEVER COMPLETED! I say this, because it is my understanding that, a diagnostic is supposed to diagnose the problem, so the customer can decide whether or not they want to move forward with repairs. Once that agreement is in place, rather verbal (Feb 24, 2026) of by contract/invoice/receipt (Feb 25, 2026), and payment (Feb 24, 2026), there is both an expectation of a reasonable time to complete repairs, effective communication and if all else fails, a full refund as services were not completed as agreed. Since the customer agreed to the repairs, as did the business, and the repairs were not done, it stands to reason that the diagnostic fee should also be refunded. Since there is no proof that the diagnosis was done, or done properly, since no repair was done, the diagnostic fee needs to be returned as well. The partial refund was submitted on May 15, 2026. As of May 25, 2026, the refund has not processed. UPDATE: Partial Refund processed on May 26, 2026. Paid: $578.72 - $100 (goodwill refund) - $317.80 = $160.92 - $49.00 - $100.00 = $11.92 (Not including the diagnostic fee, this is still owed!). I guess, since the diagnostic fee and the house call which were kept, amounted to $149, but they kept, $160.92, I can only guess, they decided to keep an additional $11.92 to cover their level of incompetence. I can only assume that these two characteristics can be quite expensive. CAVEAT: Per their website, they are an accredited business by the BBB. Based on the BBB, this business is not accredited. read more

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I have a new riding lawnmower with a belt that kept falling off and they came out and quickly found the problem. I have a new belt, a new pulley, a spring on my deck, back in business. The price was worth it. These guys are great. They come to you. Give them a call. read more

Quick and Mobile Wildwood Small Engine Repair - my new riding lawnmower. - Outdoor Power Equipment Services Near Me

Terrible no show no call. Took a vacation day to be home. Finally got someone on the phone. Tech couldn't make it but the good news is they can reschedule in another 2 weeks. A month without mowing my yard. Complete failure. read more

I'm single, 61, work full time, and when I'm not working live with and take care of my 88 year old father. Two weeks ago my brother lined up Quick and Mobile Wildwood Small Engine Repair to come repair our riding lawn mower. They told is they would arrive between three and four pm on Friday, August 2nd, which was a rare day off for me. At 2:45 I called to find out the ETA. I was told the repairman would arrive closer to 4. I said ok, but I have another appointment at 6. At 3:45 I called to find out the ETA. I was told it would be after 4. I was offered to reschedule on the many times I called in, but each time I had to say "this is my only day off. I don't have any other options." The receptionist became increasingly combative each time I called. And I did explain to her about my situation being a caretaker working full time and her response to me was, "Well, we work 80 hours a week." No compassion. Each successive time I called in I became less sure I was even being given a truthful answer. She kept saying things like "well he's stuck in traffic." One time I called in to ask where the repairman was she screamed in my ear "Maam we have already been to your house!" She didn't even know who she was talking to. When the repair guy finally pulled in our driveway at 6:15 pm, well over 2 hours the end time they gave us, the repair guy Chris said he didn't even get the call to come to us until between 3 and 4 pm THAT DAY. When we lined up the appointment two weeks before. And Chris is a contract worker that just takes work from them time to time. Chris was actually great, and knew what he was doing, but he didn't have all the right tools, so he ended up using some of my Dad's. Which meant my 88 year old Dad stayed in the hot garage with him the whole time in case Chris needed to know where any tools were. By the time Chris left it was 9:15 pm. I missed my 6 pm appointment and it was a very long, stressful day. Do yourself a favor and do not hire this company. They cannot be depended to give you a truthful answer. You would be better off finding out their contract workers, and working directly with them. Will be following up with the Better Business Bureau and also the State Attorney General's Office. read more