This shop is truly what all mechanic shops need to strive to be. Customer service is top tier and…read morealways with amazing pricing. Don't go anywhere else for your vehicles needs. They truly care about the customer and not the money they can steal from your wallet

I read the reviews and had high hopes for this mechanic. I brought my car in to help diagnose a…read moresquealing belt and fix this issue. I dropped it off on a Thursday and received no update until I called them the following Monday. They told me my car was ready to go and they had tried to call that Friday however I have no missed call or voicemail. When I picked up my car they said their technician couldn't recreate the issue and my belts are fine. Unfortunately I had to take my keys, and drop off my rental before coming back to take my car afterhours. I should have started it up when I got my keys because after returning immediately the squealing was present and only got worse after I drove. I left them a voicemail immediately asking them to call me back so we can resolve this issue. A full week has passed with no word from them. TLDR: I paid $107 for an oil change I didn't ask for, my issue was unresolved, and they need to get their ears checked because my belt is still singing!

I am a customer but today they went above and beyond for me. By tire I noticed was low and I am…read moreleaving town and wanted to make sure nothing was wrong. I drove up went in explained my situation the tech came out looked at the tire said you have a nail in your tire. He immediately took the car in the shop worked me in immediately and fixed it for free. Not sure what the tech's name is but he was great and also Jordan I think that's his name both have great customer service skills. We need more people like them. That's why I continue to do business at your shop. Keep up the good work..

Did my oil change and fixed my a/c. Took good care of my car and me. The staff makes sure you have…read moretransportation to and from the shop. They were quick and reliable for a good price.

They cross threaded the oil filter on my car and when i called them they denied any responsibility…read morefor the mistake

Very quick oil change, and very thorough service. They checked a long list of items and even reset…read morethe oil life percentage on the car's computer. I'll be back.

Staff were knowledgeable and polite. We were in and out in no time. They asked about other items…read moreI may want to replace but did not pressure me into buying anything. I hate that! No complaints on the price either. Have paid more for the same thing elsewhere and not been pleased. I will be going back for my next oil change!

I took my vehicle in to Grand Forks Jiffy Lube for an oil change three weeks ago. Afterwards, I…read morenoticed oil spots on both my garage floor and on my driveway. I initially assumed the oil resulted from the Jiffy Lube personnel not completely wiping off the frame below the oil filter, where old oil could have remained. When the (fresh) oil spots continued after 3 weeks, I crawled under the vehicle and found that the oil plug was loose and could be turned with my fingers! There was fresh oil on the oil pan as well. I grabbed my wrench, tightened the plug and went to Jiffy Lube to complain. They said, since I broke their blue seal on the oil plug, they could do nothing for me, and they implied that "I could have loosened the plug myself and let some oil out". They were rude and condescending, and apparently didn't believe that I would go to all the trouble to put on dirty clothes, run the vehicle up my own ramps at home, ascertain what the problem was, and then take the time to drive back to their establishment and complain about this terrible service. I told them that I would never come back again because I wouldn't trust them to do the job right. Their failure to properly tighten the plug could've resulted in damage to my engine!

Place was great for me, had an issue with my blower motor and they got it ordered and fixed way…read morefaster than going to a dealership, the workers were great and id definitely recommend going for best pricing. 10/10

My mother-in-law recently had a very bad experience with another local car shop in town. The local…read moreshop completely tore the car about and was unable to fix the issue, they sent i to thunder rays to repaire problem. Thunder rays was very courteous the whole time and worked as quick as possible to correct the issue. Thunder rays even went out of their way to talk to the other repair shop to get them to foot the bill for the issues they created when they tried to fix the car in the first place. Saved her from having to pay a potentially enormous bill, saved alot of money! Will absolutely be returning and will tell others to come here with any vehicle issues!

After having my oil changed at the Valvoline in Grand Forks, everything seemed fine for a little…read morewhile. Then, while driving north on 29, the oil plug fell out. When I noticed blue smoke out the back of my car, I pulled over, but it was too late. The engine couldn't be started again. Valvoline has denied any responsibility. They say too much time elapsed. However, they were the last ones to touch the plug. No one else had been near it. Further, I recently learned that someone else in my community noticed oil on their driveway within a day of their oil change, but Valvoline has denied responsibility for that one as well. DO NOT trust the Valvoline in Grand Forks, North Dakota.

I just moved here from South Carolina. My Jeep had a leak and I was kinda freaking out. I was…read morerecommended to have Valvoline take a look. What outstanding gentleman. They were kind. They educated me on all my questions and lead me in the right direction. I will be using their services in the future! Very much felt taken care of!

excellent service and customer care. they are efficient, considerate, and provide high quality work.read more

They are my go to mechanic. I feel like they do a good job of taking care of my car and not…read moreselling me services I do not need.

Quality service, everything that was done was quoted fairly and finished in a very timely manner…read more10/10 would recommend

I had a 830 APT for an oil change and tire rotation. 2 o'clock rolls around in show up and the kid…read moresays yours is next. People BSing in shop don't waste your time

The guys at Firestone were super nice and considerate even when giving me bad news. These guys are…read moreso awesome

If I could give one star, I would. In July 2021, my alternator went out and they replaced it for…read more$800.00 without a new battery. I just had to,replace my alternator again in Minneapolis, but the warranty only went for 1 year or 12 thousand miles. It was a refurbished alternator and a piece of junk according to a mechanic in Mpls. Save your money and go ANYWHERE except Firestone. An alternator should last more than 8 months. Ridiculous.

I have only good to say about the people that run this auto care unit! I've gotten tires here…read moreseveral times and the are always knowledgeable and friendly. I've needed to give special instructions a few times and the folks behind the counter are always very helpful . If you come in all rude and grumpy you might have different results but I always get excellent service here!

After waiting for 10-15 minutes waiting for someone to help me select the battery I needed for my…read morecar, someone finally came out of the garage. I said I needed help selecting my battery. This was about 4PM on a Sunday She looked in her book and told me which one I needed. I brought the battery over to her at the register and told her that the terminals on my current battery have different style terminals. I told her this 3 times and finally said she would look at the one in my car. She took one look and said "ya that's an H5". I went in and purchased the battery. She started walking away and I asked when the earliest was that they could get me in for the instillation. She said flatly "Tomorrow" and started walking away from me again. I asked specifically if I needed to make an appointment or was this going to be a walk in. She said that they don't do appointments for batteries. That I just show up with the battery and they would put it in. I work 9-5 so my wife took my car in to have the battery installed. My wife took the car there at about 2PM and was told after waiting for some time to anyone to show up that they have 4 cars in the shop. That they weren't going to be doing any more today. According to this shop, they don't close until 6PM. They told my wife that I or my wife needs to bring in my car at 7AM the next day or it can't be done. My wife asked what if we can't bring in the car that early. The person my wife was speaking to just shrugged and walked off. She waited there for over 20 minutes before she left and not one employee acknowledged her existence. I had to drive to the next Walmart which is not that close to get this battery installed. My old battery had failed 2-3 times already before I bought this battery. I needed this battery installed that day!