My wife and I are new to Grand Forks and are looking for a good mechanic. Finding Olson Auto Repair…read moreseemed like a good fit after reading about the family history and how the shop has been handed down to the the third generation. What has been unfortunate with our experience is the lack of communication. The first day, I left a message via phone call, in addition, sent an email to schedule service. The second day, I called and left a message. No response from either day. I looked on their website to see if they were closed down for any reason and there is nothing to indicate that they were on vacation, family emergency, etc. I hope everything is well but in this day and age it is too easy for people to communicate. From my end, I am thinking that they have enough customers and don't need anymore. Or, they just don't care. Time to move on to someone who would like to have our business.

He tried charging $600 for a part that costs $100 luckily we caught it but after confronting him…read morewith that information he changed what the problem was then charged $300 to replace the battery only for it to not fix the problem at all. Really shady business.

This shop is truly what all mechanic shops need to strive to be. Customer service is top tier and…read morealways with amazing pricing. Don't go anywhere else for your vehicles needs. They truly care about the customer and not the money they can steal from your wallet

I read the reviews and had high hopes for this mechanic. I brought my car in to help diagnose a…read moresquealing belt and fix this issue. I dropped it off on a Thursday and received no update until I called them the following Monday. They told me my car was ready to go and they had tried to call that Friday however I have no missed call or voicemail. When I picked up my car they said their technician couldn't recreate the issue and my belts are fine. Unfortunately I had to take my keys, and drop off my rental before coming back to take my car afterhours. I should have started it up when I got my keys because after returning immediately the squealing was present and only got worse after I drove. I left them a voicemail immediately asking them to call me back so we can resolve this issue. A full week has passed with no word from them. TLDR: I paid $107 for an oil change I didn't ask for, my issue was unresolved, and they need to get their ears checked because my belt is still singing!

Had a great experience here! They were so helpful! They made the entire process easy and it was…read moredone so quickly.

I was standing by the door, waiting to talk to someone about my car, and saw this person bulling a…read morecoworker. The gentleman even when he tried to walk away from the person who was being rude was pursued by the bully. I could not support a place the encouraged work place vilance like that so I left and took my car else where. No one should be treated like that. What poor management to support that behavior. The whole event was very disappointing to watch. I will share my personal experience with all my friends and family.

I brought my truck in with a minor concern about my Ford 10R80 transmission lightly lurching into…read moregear--no real issues, just asking questions. Smitty's recommended a fluid and filter change, which I agreed to. After that service, I started having major problems--fluid leaking and burning off the exhaust, plus shifting issues. I brought it back multiple times. First they said fluid level was fine, then blamed a pan gasket, then eventually told me it was "normal" for the transmission to boil over and vent fluid. That's absolutely not normal. Communication was poor (I waited 2.5 days with no update), and when I picked it up, they acted like they just wanted it gone. One employee even walked away mid-conversation, and the service writer shrugged when I asked if they were blaming me. I took it to another shop--they immediately identified it was overfilled, corrected it, and the problem was completely resolved. I then towed my tandem ice castle and went on a road trip over 2,000 miles with zero issues. Bottom line: I went in with no real problem and left with one. Would not recommend.

Helped us avoid a scammer selling a used truck with a bad transmission. Their help was very much…read moreappreciated.

been going to big for over 30 years! Best place to go if you need your tire patched or tires!…read moreThey're quick, efficient, great prices, and excellent customer service!! Dick and Jeremy are great to work with and will help you with all your needs!

Good people, nice and friendly, easy going...they order your tires asap and can get them on your…read morecar as you need them. The inside of the shop is clean and the bathrooms were super clean especially for an auto shop. The sink was sparkling. I really appreciated that as wasn't expecting it. There is a big lot for you to park your car. The staff listen to your needs and work with you. There are snacks and drinks in the vending machines (chips n cookies and soda and power drinks). I will return! Thank you Big Jim's!

We live in Boise, and through Carfax, we bought a car from Rydell Toyota of Grand Forks, ND. The…read morebest car buying experience ever. We flew into Fargo, and Alex sent a courtesy car to the airport to pick us up.... that's an hour and a half drive. We had a lot of details to work out, and from start to finish, Alex was very patient. Thank you, Rydell, and especially thank you, Alex!!!

Purchased a used 2024 Grand Highlander from this establishment. The sales guy Robb was nice. The…read morerest of the process was frustrating, and the vehicle has been nothing but problems compacted by the personal at the Toyota dealership being rude and disrespectful to my wife and me. We purchased the vehicle on January 20 2025. The first issue was the radio was locked out due to the dealerships failure to contact Toyota and delete the previous owner. This particular issue must be addressed by the dealership. This should have been done prior to the sale. We had to make several trips and calls to get this resolved. The vehicle came with 26,000 miles sold as a ( gold certified) used Toyota however after only a few hundred miles the front drive axles started clicking . We were informed of a recall issue again the dealership failed us. Again this should have been checked and corrected before sold as a certified vehicle . We scheduled that for repair . We got the vehicle back and after a few days noticed a huge oil spot in the garage. Called the dealership and they claim no open appointments until Tuesday a week away. After complaining to the office ,The staff told her to bring it up , but when she does they act like they didn't tell her to bring it up being rude about our concern. I called and spoke with Chuck at 1200pm. He said Vince would call me after lunch , Vince never called so at 4 I called , no answer. At 5 He left a long rude voice message on my phone saying they never found any issues with the cv shafts that they just replaced or any oil leaking. That was Friday Feb 21. Saturday Feb 22. The tech David found the oil leak caused by the previous repair. They failed to take responsibility for this mistake costing us time and money. Save yourself a huge hassle and drive elsewhere to purchase vehicles And have them serviced.

I am a customer but today they went above and beyond for me. By tire I noticed was low and I am…read moreleaving town and wanted to make sure nothing was wrong. I drove up went in explained my situation the tech came out looked at the tire said you have a nail in your tire. He immediately took the car in the shop worked me in immediately and fixed it for free. Not sure what the tech's name is but he was great and also Jordan I think that's his name both have great customer service skills. We need more people like them. That's why I continue to do business at your shop. Keep up the good work..

Did my oil change and fixed my a/c. Took good care of my car and me. The staff makes sure you have…read moretransportation to and from the shop. They were quick and reliable for a good price.

Matt is absolutely outstanding. He replaced all my brakes and rotors and did a full, thorough…read moreinspection of my car. During the inspection, he found an engine issue and took the time to explain everything clearly and gave me great advice on how to maintain my car going forward. Matt is very honest and offers completely transparent pricing, which is rare and incredibly appreciated. What really sets him apart is that he truly cares about helping people and he doesn't push unnecessary work. His prices were very affordable for the excellent level of quality, honesty, and care he provides. It's rare to find someone this skilled, trustworthy, and genuinely kind in the auto repair business. I highly recommend Matt to anyone looking for top-quality service and an honest mechanic you can rely on!