They cross threaded the oil filter on my car and when i called them they denied any responsibility…read morefor the mistake

Very quick oil change, and very thorough service. They checked a long list of items and even reset…read morethe oil life percentage on the car's computer. I'll be back.

Did my oil change and fixed my a/c. Took good care of my car and me. The staff makes sure you have…read moretransportation to and from the shop. They were quick and reliable for a good price.

I was so impressed with my service agent, Ian! I had a Chrylser tire valve stem issue that would…read morehave been costly to fix. However, Ian had to work on his girlfriend's car tire with the same issue. He saved the valve mechanisms he replaced on her vehicle. The saved valve just happened to fit my Jeep Compass! What a miracle! He gave them to me and my bill was instantly $75 cheaper and was quickly replaced and I was on my way! Super customer service and personal care given! Great job Ian!!!

I took my vehicle in to Grand Forks Jiffy Lube for an oil change three weeks ago. Afterwards, I…read morenoticed oil spots on both my garage floor and on my driveway. I initially assumed the oil resulted from the Jiffy Lube personnel not completely wiping off the frame below the oil filter, where old oil could have remained. When the (fresh) oil spots continued after 3 weeks, I crawled under the vehicle and found that the oil plug was loose and could be turned with my fingers! There was fresh oil on the oil pan as well. I grabbed my wrench, tightened the plug and went to Jiffy Lube to complain. They said, since I broke their blue seal on the oil plug, they could do nothing for me, and they implied that "I could have loosened the plug myself and let some oil out". They were rude and condescending, and apparently didn't believe that I would go to all the trouble to put on dirty clothes, run the vehicle up my own ramps at home, ascertain what the problem was, and then take the time to drive back to their establishment and complain about this terrible service. I told them that I would never come back again because I wouldn't trust them to do the job right. Their failure to properly tighten the plug could've resulted in damage to my engine!

Great staff, very knowledgeable and helpful. I don't trust anyone else than Jiffy Lube for my oil…read morechange. Also have clean bathroom.

My mother-in-law recently had a very bad experience with another local car shop in town. The local…read moreshop completely tore the car about and was unable to fix the issue, they sent i to thunder rays to repaire problem. Thunder rays was very courteous the whole time and worked as quick as possible to correct the issue. Thunder rays even went out of their way to talk to the other repair shop to get them to foot the bill for the issues they created when they tried to fix the car in the first place. Saved her from having to pay a potentially enormous bill, saved alot of money! Will absolutely be returning and will tell others to come here with any vehicle issues!

I love Ray. Had a windshield wiper problem that needed resolved ASAP. Ray repaired it ASAP so…read morethat I was able to make my trip to Noonan ND the next day as planned. Super nice man, super great help. So thankful for his shop!

I have only good to say about the people that run this auto care unit! I've gotten tires here…read moreseveral times and the are always knowledgeable and friendly. I've needed to give special instructions a few times and the folks behind the counter are always very helpful . If you come in all rude and grumpy you might have different results but I always get excellent service here!

After waiting for 10-15 minutes waiting for someone to help me select the battery I needed for my…read morecar, someone finally came out of the garage. I said I needed help selecting my battery. This was about 4PM on a Sunday She looked in her book and told me which one I needed. I brought the battery over to her at the register and told her that the terminals on my current battery have different style terminals. I told her this 3 times and finally said she would look at the one in my car. She took one look and said "ya that's an H5". I went in and purchased the battery. She started walking away and I asked when the earliest was that they could get me in for the instillation. She said flatly "Tomorrow" and started walking away from me again. I asked specifically if I needed to make an appointment or was this going to be a walk in. She said that they don't do appointments for batteries. That I just show up with the battery and they would put it in. I work 9-5 so my wife took my car in to have the battery installed. My wife took the car there at about 2PM and was told after waiting for some time to anyone to show up that they have 4 cars in the shop. That they weren't going to be doing any more today. According to this shop, they don't close until 6PM. They told my wife that I or my wife needs to bring in my car at 7AM the next day or it can't be done. My wife asked what if we can't bring in the car that early. The person my wife was speaking to just shrugged and walked off. She waited there for over 20 minutes before she left and not one employee acknowledged her existence. I had to drive to the next Walmart which is not that close to get this battery installed. My old battery had failed 2-3 times already before I bought this battery. I needed this battery installed that day!

The guys at Firestone were super nice and considerate even when giving me bad news. These guys are…read moreso awesome

If I could give one star, I would. In July 2021, my alternator went out and they replaced it for…read more$800.00 without a new battery. I just had to,replace my alternator again in Minneapolis, but the warranty only went for 1 year or 12 thousand miles. It was a refurbished alternator and a piece of junk according to a mechanic in Mpls. Save your money and go ANYWHERE except Firestone. An alternator should last more than 8 months. Ridiculous.

After having my oil changed at the Valvoline in Grand Forks, everything seemed fine for a little…read morewhile. Then, while driving north on 29, the oil plug fell out. When I noticed blue smoke out the back of my car, I pulled over, but it was too late. The engine couldn't be started again. Valvoline has denied any responsibility. They say too much time elapsed. However, they were the last ones to touch the plug. No one else had been near it. Further, I recently learned that someone else in my community noticed oil on their driveway within a day of their oil change, but Valvoline has denied responsibility for that one as well. DO NOT trust the Valvoline in Grand Forks, North Dakota.

I just moved here from South Carolina. My Jeep had a leak and I was kinda freaking out. I was…read morerecommended to have Valvoline take a look. What outstanding gentleman. They were kind. They educated me on all my questions and lead me in the right direction. I will be using their services in the future! Very much felt taken care of!

I went there and found a used Ford Raptor I asked has it been through the shop and are there any…read moreissues? No every thing is good . On the test drive I noticed the Vista roof wouldn't open . We negotiated I asked both salesman and Finance manager is it a good Tuck any issues in service NO EVERYTHING IS GOOD THEY SAID. I went to do paperwork with Josh Nesdahl the Finance manager I have been in the Car business for over 30 years this was the Rudest and most unprofessional person I have ever come across in my time he starts out by telling me sign all DMV paperwork then says sign for your 24 month warranty. I said what warranty I didn't agree to any warranty . Owe it's in there the bank knows too. I said You are the worst finance guy I have ever dealt with. You didn't even try and sell me one you are just trying to shove it down my throat !! I said Fuck you I am not buying your warranty unless It's a manufacture warranty they hardly ever cover the problem . He then tells me my proof of income is Fake I printed it off my ADP app then he denies it's real. I was Fuming . I am going to tell the Manager you won't take the warranty . Fine I said go ahead he storms out comes back in and just starts saying sign here sign here I didn't buy the warranty because it wasn't a Factory issued Ford Warranty. The next day I go put the truck on a scanner at the auto part's store the Engine didn't sound normal. The cleared 6 factory Codes and didn't repair them . I went back the next Day The GM was gone that day too because the big Blizzard was about to hit . What a work schedule no wonder this store has the ratings I just looked at. They tell me they won.t fix anything it's about $2,500.00 to replace Cam Phasers they said we can unwind it and you keep your trades . I made such a good deal on them trading in a 2 wheel drive truck and a Hybrid accord I bout new for same price they gave me on trade that I just drove my new 4x4 home through the blizzard. A WEEK GOES BUY AND THERE ARE $259.00 CHARGES ON MY DEBIT CARD foe Food . Josh Nesdahl made a copy of my license and debit card this guy is a thief and I feel the whole Corporation are the typical slimy sleezy sales people who where I live in Arizona it is not allowed at a corporate level here . Buyer be very careful here ! I would only come here as a last result go to Rydell I was there earlier they are professional . Travis D.

I was having car issues while visiting Grand Forks so I brought my car in to have it checked out…read more They called me a few hours later and said it'll take 3-4 days to fix and be $600. They also said it would be unsafe to drive so I called into work since I wouldn't be able to leave town. I used their messaging system to ask for updates and finally 4 days later I got someone on the phone who said it would actually be another 10 days before they have the parts they need. They then said I could come get the car and just bring it back once the part arrives. So I was stuck in Grand Forks for days thinking my car was unsafe to drive when in reality I could've taken it the day it was dropped off. I had a second opinion done at another shop and they found NO PROBLEM. They did try to buy the car off me and get me in something newer about 5 times during this process though!

been going to big for over 30 years! Best place to go if you need your tire patched or tires!…read moreThey're quick, efficient, great prices, and excellent customer service!! Dick and Jeremy are great to work with and will help you with all your needs!

Good people, nice and friendly, easy going...they order your tires asap and can get them on your…read morecar as you need them. The inside of the shop is clean and the bathrooms were super clean especially for an auto shop. The sink was sparkling. I really appreciated that as wasn't expecting it. There is a big lot for you to park your car. The staff listen to your needs and work with you. There are snacks and drinks in the vending machines (chips n cookies and soda and power drinks). I will return! Thank you Big Jim's!

Great service from start to finish. I went online and selected my car and it showed the tires…read moreavailable at the Grand Forks location. I went in knowing what tire I wanted and was in and out with four new tires in about 20 mins. Great service!

I wouldn't buy tires or wheels anywhere else . They have a great product and excellent service…read more This company and my experience with them for over 20 yrs . I convinced my friends to buy there , they did and don't regret it . They warranty their tires plus they provide free tire rotations .