WARNING: Bait and switch tactics/ Unnecessary Credit Pull!…read more Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed the truck was available so I gave permission for them to run my credit to be approved for financing based off of their word that the truck was available. The very next day (within 17 hours) we were suppose to test drive the vehicle and I get a call from our salesman saying the vehicle had sold. I called the general manager of the dealership that the truck was at, he claims the truck had been "pending sale for 2 weeks!". My salesman's told me the truck was sold the night before and driven off the lot; the GM tells me it's still there pending sale... They claim they will work with me now that I have a hard hit on my credit and an open approval through a lending service in their system. After many back and fourth conversations with the GM who was supposedly going to figure out a fix to this never did. They didn't want to budge on any pricing on other potential vehicles they had in our price range to fit our approval rates.. The GM also gave me false information about my approval and how it was only approved through them and I couldn't take my approval elsewhere without getting another hard credit hit on my credit. This was in fact wrong... It has been 10 days since I was told the truck was sold however the truck is still listed on their website as available.. This makes me believe they use bait vehicles to harvest your personal data and credit profiles and to put you in a situation where you scramble to act fast in purchasing a vehicle only through them.. Be advised and shop elsewhere. - I took my business elsewhere and explained the situation to a different dealership. They did not have to do a hard credit hit (like Richardsons GM told me they would) and I used the same approval that was open through the same lending services with a different dealership. This new dealership gave me my rates to the truck I was interested in. Reassured me that since I was approved that the keys to that vehicle will be put aside specifically for me and no one else. I went down the very next day and test drove and bought the truck. No nonsense and informed salesman and financial manager! Richardson dealership lacks exactly that. DO NOT TRUST THEM WITH vehicle availability and definitely not with financial questions.

I bought my Ram truck from them and they were fantastic! They answered all my questions about my…read morenew truck and they delivered it to my house (during the pandemic). It was a great experience and I absolutely love my truck!

Called this morning about a truck that's listed on marketplace. After 5 minutes back and forth with…read morethe operator I was told the salesperson was unavailable. Left a voicemail. No reply. Called again late afternoon. Operator again said the salesperson was unavailable. Asked for a sales manager or someone else who could help me. Hung up after another 5 minutes on hold. Piss poor way to do business. Maybe the very polite operator should switch positions to sales.

Fantastic! We were on a road trip from Minnesota - pulling our camper when our truck broke down…read more Brandon was kind, responsive and got us in immediately- eventhough we got there 15 min before closing on a Saturday. They had it repaired and back on the road in no time. Brandon was so great to work with and made a potentially trip ruining situation into a small part of the story of our trip!! Many thanks to Brandon and his outstanding service department!!

I would go into more detail but to them it is not worth it as this dealership does not care. You…read morespend 40,000 dollars on a truck with 47,000 miles on it. 5 days after buying it traction control service light came on and then the check engine light came on. Yes bought as is. Think the dealer would back up the truck they just sold. Nope. They say do this, then do this. Then they just will not return your calls or emails. If you buy from here, take it to your mechanic to look at it and make sure they have inspected it after the vehicle was traded in. Eric was helpful until the sale was complete.

I can't recommend this dealership enough. Our salesman, Eric, went above and beyond our…read moreexpectations in every aspect of our buying experience. His knowledge of the vehicle was amazing. He was very thoughtful and patient with us. The service and attention to detail we received after our purchase was unheard of. We received a fair price on our trade in. I have never had this kind of service from a dealership before. Stop in and ask for Eric. You will be glad you did.

I would give them zero rating. I took my car there because my car was bogging and when I put it in…read morepark, it would say system fail. Make sure your emergency brakes on. They told me there was nothing wrong with my car. A month later, I took it to another Ford dealer and it was my transmission needed to be rebuilt or replaced. I had the extended warranty. It was rebuilt. They made me feel like I didn't know what was going on with my car and I just wanted to get rid of the car. I've heard so many bad things about this Ford dealer I would never refer anybody

Bought a new 2024 Ford Bronco from this dealership. Found out just now that vehicle had been in an…read moreaccident that was reported on a carfax prior to purchase. Accident occured on May 11 2024, purchased July 8th 2024 . The dearship presented this as a new vehicle that had not been damaged. This dealer failed to provide a carfax or notify me of said accident and damage. The vehicles value was depreciated before I even purchased it, and I was charged full value for the vehicle. I was offered only an apology. When buying a new vehicle from dealership be sure to ask if it has been involved in any accidents. The carfax says vehicle was backed into in parking lot, the dealership claims that is not what happened and a car crashed into a pole that landed near the vehicle I purchased and the dirt that was flung up damaged the bumper causing it to be scratched.

Very friendly, and will not rip someone off. Thank you. My service was estimated to be $200…read more but charged only $175. because it was less work than thought. Never had that happen to me anywhere, in fact its usually higher than estimated other places.

From the owner: Welcome to Auto Innovations. A local, family-owned, and oriented Used Car Lot and Detail shop. Be…read moresure to visit our virtual showroom of inventory available for purchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle. We are located at 4007 Isabella St and are available by phone at 989-486-1362. You can also get driving directions and hours of service from our user-friendly website. Auto Innovations is a small - locally owned business just wanting to keep our customers happy and coming back. We are also a full-service detail shop. We use the latest products, high-pressure power washers, steam extractors, and the knowledge of our employees to make sure you will be happy with your detail. Please see our website, then click on detailing for pricing and info. We hope you will give us a chance to Detail your vehicle, Camper RV or trailer. We will do our best to make sure we give you a great deal on your next used vehicle, and top to bottom front to back, we will do our best to make sure your vehicle is clean and looks as new as possible when we are finished

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

If you are looking for a new car go see Trysha! She is super friendly and makes your buying…read moreexperience a good one!

If you want excellent service ask for Gerald. Gerald was always willing to go up and above our…read moreexpectation. Geralds knowledge about Jeep's and Ram trucks is very impressive. He is totally committed to customer service. You won't find a better sales associate than Gerald. My Chrysler is lucky to have him.