I spent half of my monthly income on substance abuse counseling and I sat there for three hours as…read morethe group talked about politics and religion.

Gateway has an awesome program. The counselors, administrative staff, nursing staff and dietary…read morestaff are top notch. I do not know where I would be today without Gateway!

0 stars. When my mom was transferred here they claimed her meds were ready. She had a full on panic…read moreattack and their response to her after she asked for her meds to calm her down was "we (CNA's) can't give them to you. There's no nurse here on Friday". They also do not have a "fall risk program" implemented which they have been cited for already. Same as the other review. Cedar Ridge claimed the facility my mom was at was a sh*t hole but this place was so awful her doctor urged her to call 911 and go to the nearest hospital. Do not send your family here. Only place closest to Belleville that I would recommend is Memorial Care Center. All these places have shitty employees but you'll find some good ones still at MCC. Grateful for all their help.

I would give them zero stars if I could!! They've been rude to myself and my uncle! They let him…read moresit in his own feces for 45 minutes after he asked to be changed and the next time they changed him they didn't even wipe him! Then when I came up here today because we're having him transferred him out of here they had the nerve to call the other nursing home a sht hole, if they're a sht hole then what is cedar ridge!! Do yourself and your loved one a favor and send them to a good nursing home!!

They need zero stars something really funny is going on here. They won't call back or allow us to…read moresee my friends son who is there they won't show his mother proof of him being ok the building was boarded up and in the other was dog cages with toys. This place is definitely up to no good and I am finding everybody I can to rally up and make this company show us proof of what is really going on there. I've got numerous copies of people giving bad reviews and of law suits so anybody else that has problems with this facility please reach out. The more we have on our side the quicker we will get andwers

if i could give this place zero stars i would in a heartbeat. im going to start this off by saying…read morethe company is based out of new york. they have multiple places and are in it for the money. they make 900 a day on each kid. in the carbondale one they have at least 5 houses with 8 kids per house on one property with multipule properties. they do not do anything to help kids with any kind of pain not even otc medication. they will not hold to a treatment agreement which i find to be ridiculous. they will sit there and say all these things at the original intake but then will turn around and go against everything said. they do not let family come see their kids. they have completely kept quiet and sent kids to other locations without parents being given notice of where they will be moved to. they will release paperwork to one parent but not the other even with paperwork stating that the other parent is allowed to have the paperwork. the residential staff will sit there and say one thing to the parents face and then treat the kids with absolute disrespect. they are not professional at all. they overmedicate the kids and zombify them to where the kids dont look like themselves and dont recognize their own family. the kids do not get outside interaction with the community which is wrong because humans need some sort of interaction with others. they do not prepare kids to get ready to live in the community so they can live successfully as adults. they will give the people who are hired on answers to a test so that anybody will get the job. they dont care about the kind of people that are working there. they had one guy who was working there who stomped on a kids chest. my friend who has a kid who goes there has been refused multiple times to see their kid and feels pissed off about the fact that she has been refused to see hers. she also has seen her kid get thrown to the ground. . some familys havent heard from there kids in months and have been told that their kids are hungry and are being starved. my friend has reached out to other families who have said the same thing about this place. THIS PLACE IS A SCAM AND ARE ONLY IN IT FOR THE MONEY!!! DO NOT SEND YOUR KID OR KIDS HERE!!!

Goal of this review: Save others from the nightmare we went through. My father was d/c from…read morehospital to PT/rehab here after an ortho trauma. First realized something was amiss when staff didn't have a WHEELCHAIR available for transfer from car to facility (they had to rummage in a room off of the dining room to find a wheelchair). Also, staff didn't seem prepared for our arrival; we told told we arrived in the middle of shift change. It wouldn't have mattered when we arrived; this facility would never have been prepared. Father was brought to his "room" and we were greeted along the way by other residents asking to use the toilet and roaming the hall like zombies. Facility was clearly understaffed. His room was filthy and smelled strongly of urine. Our feet were actually sticking to floors, likely from urine. The bathroom was in disrepair and appeared unsafe (peeling paint, etc.)He had a [rude] roomie in the room and I immediately noticed the trash container was overflowing with soiled diapers and other likely soiled paper items. The "bed" was more like a foldable cot, not a hospital bed; think wire springs, camp bed. It appeared more like a dorm room with cobbled together furniture than a facility that likely gets funding from Medicare. My mother and I told the CNA?RN? that we would not be leaving Father here. CNA immediately called the flustered admin/director whom tried to coerce us to stay by citing leaving would be against medical orders (AMA) and may void insurance paying for the ortho trauma hospital stay. We later spoke w/ insurance and learned this is false and a tactic SNF admin use to get you to stay. Father returned home w/PT/OT/home health and is doing well. Lessons learned along the way: 1. SNF/rehab facilities are nursing homes that offer rehab 2. Drop in unexpected to a SNF you plan to send your loved one 3. Have a back up plan/call insurance if the SNF is subpar 4. Should you leave SNF AMA, you do not need to return to ED to get readmitted for new SNF placement; call your insurance to ask for new SNF referral. Learned this hard way after 30 hrs in ED. 5. Google reviews of SNFs mean nothing. Highland has a 4 star review, likely boosted by faux reviews left by incentivized staff members, friend of staff, and admin. Instead google "[name of snf] healthcare center violations" https://projects.propublica.org/nursing-homes/homes/h-145508 and you'll find the list of 42 deficiencies this center has amassed. 5. Hospital case manager also gave us a reviewed list of SNF facilities covered by insurance. Highland got higher reviews than most, according to the list. I still don't understand how. Please do not send a loved one here. I don't know how Father would have fared had we left him; he'd likely have an infection at the very least.

Quit letting people sit in their urine. Maybe be happy when…read morethe family comes to visit. The families are the ones that change the bed linens. Get fresh water everyday, twice a day. Oh but when State came, you wouldn't believe the people that came out of the woodwork to help and to make sure ice was delivered ice water in the morning. And they were wiping the handrails along the walls off when the State was there. We were there for four months and I've never seen that while we were there. My sister was sick and the agency nurse thought that she just had a little virus because of her vomiting. My sister and I took her to the hospital and her potassium was 7.9. That's not a virus. You're making way too much money to misdiagnose residents. She had Black Lives Matter shit on you should be able to

Cold and wet. To be honest, a bit musty. Lots of tired youth. Def would not recommend.read more

Taking Uber sooooo very helpful & a real stress reduction! If you're going there, take an Uber!!…read moreFast, reliable, careful & friendly drivers!'

Staff is always pleasant and they will work with you to get your needs met. A nurse practitioner is…read morealways on site to help with all necessary medical needs. However parking is limited and not free.