Wouldn't take my wheelbarrow to this place... one word of advice, never have your transmission…read more"re-built", go to the dealer and buy a brand new transmission with 160.000k warranty, ask me how I know and thank me later!

one of the best automotive shops in area, I got really good experience with their service. I got…read morerebuilt my transmission and it's working like new. highly recommended

We have been taking our cars to Warren Walker for years. Steve & Warren and all their staff are all…read moreamazing. They are honest, they do great work, you can trust them to fix your car for the best price and they do not take advantage of you! They take the time to explain things to you and we always leave know the job was done right and that we can trust their work. Very accomodating. We can not say enough good things about them.

This place is the best! I brought my car in this morning with a slow leak in my tire and they were…read moreso helpful and professional. Every time I bring my car in for a service it is consistently a good experience. Thank you!

These guys are awesome. They will give You the diagnostic test results of your vehicle before they…read morestart the job. super inexpensive for a loaner vehicle, and they are such a pleasure to interact with 11/10

Very expensive. Charged $2600 for a break job(not the rotors) just the pads. An oil change and two…read morecalibers. The tech said the back two calibers were stretched.... ? Went back because I heard some front end noise. They said they didn't notice it, so I explained it was a wobble sound from the front tires. They then said you need wheel bearings, springs, and a list of other things after the first tech didn't notice anything wrong. I said no thanks I'll go somewhere else. And they charged me $100 for an inspection they should have done in the first place. Would not recommend.

Simon was quiet, but super nice. And the pricing here is super fair. It's convenient that you're…read moreright in between Lansdowne mall and Richmond centre so you can walk to either of these malls to kill time while you wait for your car to be serviced.

Brought my car here to get my tires swapped from winters to summers. The summer/all season tires…read morewere labelled on the tires which tire came off from which side of the car. Such as RF (right front) or RR ( right rear). They installed them for me for $95 (including tax) decent price, but I find that they didn't bother to even look at the chalked writing on the tire and just slapped on the tires onto the car. So pretty much they tires are not rotated properly switching the front to the back... Plus they never even called me to tell me that the car was done.. If I hadn't gone back to check myself I probably wouldn't have gotten my car back..... Simon was the dude who I talked to, nice guy and all but I find that this place lacks alot in their service and follow ups. The garage is tucked away on this small inside road off Minoru Blvd.. it's next to 2 other garages. The office is super messy with dust, junk and lots of papers. Typical small chinese garage. Not surprised with the effort. But disappointed in something just like simple tire rotation and installment.....

I have always been an Honda/Acura fan ever since I started driving. I have purchased two vehicles…read morefrom this dealer and the service were all exceptionally excellent. The first vehicle we bought from them is a used Acura TSX premium model. White color, black leather interior color. I did go to all the other Acura dealers in town to look at the TSX's they had for sale; Northshore, Burrard, Langley, Richmond each had a few but none of them came close to the condition of the ones for sale here. My TSX used to be a courtsey car, and it does have a few scratches and dings when I bought it. But the manager, Patrice, agreed to repair all of them before we take the car out. They did not cut corners on repairing them, every damage was fixed professionally. First time dealing with these guy, had an absolutely excellent experience. Even tthough it took some effort to work the price down but we got a really good deal at the end. The second vehicle we bought from them is a used 2012 TL Sh-awd tech. Again, we walked into the door and was greeted by the same salesman we bought the TSX from. Same story with the TSX, this TL was a lease comeback, it had some scratches on the back bumper. But Patrice offered to fix them for free. Another really pleasent time dealing with Lougheed Acura. At the new dealer, the service department offers free coffee and free pop. And the shop looks really from the window. The service advisors are friendly as well. Scott Bagnell is the guy to go for to service your Acura I am going to drive Acura for my whole life most likely; and as long as these guys are here, I will buy from them. And as long as William(the salesman who sold us the two acrs) is not retired, I will buy from him. If he was the grand master for four years in a roll, that means he really know what he is doing and he is good at it.

Concern Regarding Extended Warrant Refund In 2018, we…read morepurchased an Acura RDX from Lougheed Acura trusting in their strong reputation. At the time of purchase, we were encouraged to buy an extended warranty. Since the car was brand new, we believed it was a prudent decision and trusted that Acura would guide us in the right direction. We purchased the extended warranty for $2,800, understanding that $800 would be the actual cost and that if we did not use the coverage, we would receive a $2,000 refund after six years. The company you HIGHLY recommended held our money for six years without any interest payments. Unfortunately, because we did not submit a refund request within four months of the warranty's expiration, (we submitted at 5 1/2 months unaware of time frame)we were informed that we are no longer eligible to receive our reimbursement. We are extremely disappointed by this policy, which feels misleading and unfair. Yes, we didn't read the 6 page contract in mini font with the last few few lines saying we needed to apply for a refund within time frame. we trusted our sales re to be providing fair service. It is disheartening that a company we trusted would support an insurance provider that does not prioritize best practices. We have been loyal customers, however this experience has made us feel that your company does not truly stand behind its customers. We urge you to reconsider recommending this insurance provider in the future to prevent other customers from experiencing similar frustrations.

A good place to be ignored. Walked around the lot and…read moreinside not one person acknowledged me. Wrong demographic I guess.

Getting my car at OpenRoad Hyundai was genuinely one of the most pleasant and memorable experiences…read moreI've had with any dealership. From the first interaction to driving away in my new vehicle, every single step was smooth, thoughtful, and professional. I initially contacted Jax, who went above and beyond to help me find not just a car, but the car I truly wanted. Even though he wasn't available on the days I could come in, he referred me to his colleague to make sure my schedule was respected--Green Flag #1 and #2 right there. When I visited the dealership, I was impressed by how clean, organized, and welcoming the space was compared to others I'd seen. It gave me confidence that I was in the right place. And what really stood out was the sense of strong leadership--it was clear this team was well-managed, and it showed in the respectful and attentive way everyone interacted with clients. When I met with the associate and mentioned I still needed time to think, Eric, the Sales Manager, personally approached me--a rare and appreciated gesture. He offered me a very fair deal, answered my questions respectfully, and never pressured me. After a negative experience at another Hyundai dealership (Boundary Hyundai), this moment alone restored my trust in the brand. Hyundai deserves dealerships like OpenRoad, where customer experience is truly valued. Even when I asked about insurance estimates, instead of delaying or brushing it off, Alvin took me directly to the insurance rep so I could make a fully informed decision. That level of transparency and care doesn't go unnoticed. Once I confirmed I wanted to move forward, the process continued to impress me. I had to wait a bit while some details were finalized, and during that time, I talked to a professional and considerate finance manager who, like the rest of the team, clearly cared about doing things right--not just quickly. They took into account my budget, preferences, and requests, and made sure I felt confident every step of the way. Throughout the process, Alvin remained an excellent point of contact--always responsive, clear, and helpful in handling communication between me and the team, making the final steps completely seamless. And finally, a dedicated delivery specialist, Gavin, was there to make sure I was well set up and ready to go! Such an organized and smooth process. I couldn't expect more. This is how you earn customer loyalty: by caring about the experience, not just the transaction. I'm so happy I chose OpenRoad Hyundai, and I'll recommend them to everyone I know. Even if it's not the closest dealership to you--make the trip. It's worth it. And lastly, I want to say this: OpenRoad isn't just about Hyundai. If you're ever considering buying any car--Toyota, Mazda, BMW--you name it--I'd recommend choosing OpenRoad as a group. The professionalism, leadership, and customer-first mindset they uphold is rare in the auto industry. This experience made it clear to me that it's not just about the car you're buying--it's about who you're buying it from. While other dealerships like Boundary Hyundai show how poor leadership can lead to poor customer service, OpenRoad sets the bar for what the automotive experience should be. It's a group you can trust, and I'll absolutely be returning in the future.

In July 2024 Austin Automotive replaced the starter in my 2010 Jeep Grand Cherokee. $800+…read moreIn April 2025 I was experiencing intermittent starting problems so in May 2025 I returned to Austin Automotive so they could check it out. They couldn't find a problem with the starter and recommended a new battery. $77 I had the battery checked and was told by the Brunette Battery that the problem wasn't with the battery. I eventually took my vehicle to another repair shop and they discovered the ferrule connector on the ignition signal wire was loose. They replaced the ferrule and the issue disappeared. In December 2025 the starter stopped working. When the new shop checked it out they told me the nut securing the power line from the battery had been cross-threaded and had worked loose causing short circuits. They suggested this was the probable cause for the starter/solenoid failure. While I'm unhappy with the quality of work done on the starter replacement, I feel ripped off on the "diagnosis" service charge as it appears they didn't put the car on the hoist, to check the starter connections, only testing the electrical systems from above, (under the hood).

Great family owned service shop - Always can count on honest work in a timely manner.read more

MIDAS WEST VANCOUVER BE AWARE. These guys WILL OVERCHARGE…read moreYOU. And they overlooked duties in car servicing protocol. I took my car for a standard service and to take a look at a warning light. I came away with a totally flat battery (couldnt even start the car in the forecourt and the warning light not dealt with). To top it all they charged me $500 for a $375 retail price Battery. They also charged me 30% more than I was quoted over the phone for my service and couldn't explain it other than to say it was a receptionist who misquoted me. Mike tried to BS me that he had placed a better battery, but his product code which he had cleverly disguised so clients can not cross check the price, aligned exactly with what he had fitted. I called him on it and of course he went silent on me. No responses whatsoever. To miss a flat battery, makes me wonder what else wasn't completed in this car service. When lining up to pay for the car on collection, both clients in front of me were complaining of overcharges against quotes already issued. This seems to be quite a common issue with MIDAS WEST VANCOUVER. This is the last time my family will use MIDAS. We are not idiots MIKE. Don't hide behind your email. When you get called out on your BS, be a businessman, and answer your clients. Try and win them back. All you have done here for the sake of scraping an extra $200 out of me is loose our family custom and raise awareness to anyone reading this very fair and truthful statement NOT TO USE MIDAS WEST VANCOUVER. You failed on every count Mike. PS: Tony is a good guy - he must be embarrassed to work for you.

Disappointed. And it started out so well as I had taken three family vehicles there previously…read morewith positive results. I really thought, now mistakenly so, they'd pinpoint the issue and successfully repair my car. Unfortunately, it didn't turn out that way ... I was left, as stated, disappointed.