Jason and Rachel Ondrak This is the 3rd set of tires that I have purchased from this shop. The first two experiences were wonderful. I couldn't expect better customer service. Then my 3rd visit. Oh, was I wrong! They blew away my expectations. The whole experience (2 visits) was handled by Colby. This gentlemen rocks (HE DESERVES A RAISE). I have a custom vehicle that will not show up on any drop down menus. Colby did all the leg work to help me figure some things out for my vehicle that i couldn't. The first visit, I wasn't even thinking of purchasing tires and he treated my like a paying customer. Then on the second visit (2 days later) Colby again went above and beyond and set me up right. I then purchased my 3rd set of tires. I will definitely be back when my K5 needs new tires. This place is a home run!! read more

Big O Tire Stores - These tires nearly complete this van - Tires Near Me - Cheyenne, Wyoming

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Wow... service has died here. I've been buying tire from here since 1997. I have a Big O card. Went in today because my wife's tire was low. They only asked for my phone number when they checked me in and used my name when the car was ready, so they looked up my record there, and knew how many tires and services I've had done there. I have 2 trucks, 2 cars and 4 trailers that all get tires there and most get services there. They charged me $31.95 for a flat repair. First time I've EVER been charged for a flat repair. Then, when I got in the tire that had been low was set to 40psi, even though its supposed to be 35psi. Store wasn't busy, and even after I had them reset the tire pressure, noted they didn't both setting the other tires either. Disappointing. They need a new manager. read more

Don't waste your time! My mother- in- law called me from her job and told me that a friend pointed out that she had a low rear tire, she called me, and I picked up her car and took it to the nearest tire store, Big O on Yellowstone. I asked the technician that greeted me if he would just add air to proper pressure, I was in a rush, I knew that it had a slow leak and had plans to put two new rear tires on the car soon. He said sure, took the keys and disappeared into the garage, I waited for around thirty minutes then asked another employee if he could check on it and he reported back after about fifteen minutes saying they just got a space opened up for the car. I said all I needed was about fifteen pounds of air and that I was in a hurry. Now I got on my phone and made arrangements for my wife to pick up my mother-in-law from work and had to change my appointment as I wouldn't be on time. After about fifteen more minutes I saw my technician go to the front door to accept his lunch from the grub hub driver and slip off to the back. An hour and a half and $27.00 later and a $6900.00 estimate for what this little prick thought my car needed, I go on my way, telling myself NEVER AGAIN Big O! I worked at a Big O in Colorado when I was young and I know that this type of behavior and service would have cost me my job. read more

I've been a Big O customer for 15 years in a few other states, so I didn't hesitate to seek out a Big O near me when I moved to Wyoming. As before at other Big O's, this spot in Cheyenne did not disappoint! Great friendly and informative service, huge selection of tires on hand, and a reasonable price with a warranty that can't be beat in the tire industry. Got 5 new all-terrain tires today and a complete alignment in less than 90 minutes. Very pleased! read more

Did an amazing job fixing the mistakes of another shop that put the wrong rotors on my truck, destroying all of my brake system and seals. The also fixed my u joints that were damaged when my ball joints were replaced. My truck runs great after balancing and alignment that was neglected at the other shop. Efficient and excellent communication skills. read more

Big O Tire Stores - Damage from other shop's mistake - Tires Near Me - Cheyenne, Wyoming

I am very disappointed in you Big O Tires - Yellowstone!!! You charged me $92.95 for a $75.95 tire, stating it's a higher grade tire than what's on your website when I called you out on it(total BS). Not to mention charging me $21 a tire for balancing, however there is no balancing weights....... mmmmmm cuz they are trailer tires!!! $264 for two trailer tires on my little flat be trailer for my RZR is crazy..... I guess you lost another customer, good job employee of the day: Joesph Mitchell good job you got another sucker!!!! (1 Big O Tires, 0 Buck)!!!!! Too think I am in the market for two more sets of 4 tires for Tanya's car and little boat trailer.......Ain't going to buy them from you Big O Tires!! You win today Big O Tires........ Buck read more

Big O Tire Stores - Pricing online for the exact same tire they charged me $20 more per tire - Tires Near Me - Cheyenne, Wyoming

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We highly recommend Big O Tires in Cheyenne off Yellowstone!! We got a flat tire and Enterprise Car Rental was zero help. We arrived at 6:00 on the dot which is closing time. Colby and David's did not even hesitate to help us and we are very grateful. Enterprise wanted us to drive from Cheyenne to Denver International Airport going 50 mph on our spare. Please give these guys employee of the month!! read more

Took a tire in for repair ... repair done quickly. Tommy has excellent customer service!! Thank you!!!

Very quick to get us in for a flat repair! Very cost effective too! 30$ and a little bit of our time and we were on the road again! Colby was great! Thank you guys so much! read more

Driving from London, Ontario to Vancouver Island, via Wyoming. I had brake issues, soft pedal. The guys in the shop worked hard, were honest, they were outstanding! My F150 brakes were bled and i was on my way. Thank you! read more

Big o is a joke to go to Troyes charging me labor on a warranty that took 4 times for them to figure out. After the work was done didn't have a working driver door cause when they lifted it bent my area supporting my door so now it hits fender read more

I took my vehicle to Big O on Yellowstone for new tires. I was told the engine oil cooler line needed to be replaced and they also completed an oil change. After the oil change I noticed oil on the garage floor. I was told it was probably overflow. I drove my vehicle through four states and again noticed oil leaking on the ground. I took my vehicle to a Big O in the state I was currently in. I was told the drain plug was loose and the drain plug gasket looked as if it had been reused, not replaced. The second Big O completed another oil change and replaced the drain plug gasket. I called and advised Colby and Chase of the loose drain plug as well as the cracked drain plug gasket. I initially spoke with Colby who asked what I wanted him to do after I explained what occurred. When I called to speak with store manager, Chase, he said the next oil change they would complete at no charge. It was $2,100 for the tires, parts and labor. I expected quality service from this business and was extremely disappointed with not only the service but with the accountability. read more

Great place to wait a few hours on an oil change! They'll rape you in prices, and treat you like an idiot if your a woman. 10/10 would reccomend going to big joke tires if you want to waste time and money! read more

Typing this at 7:18 in the morning, they open at 7:30. Driving with my family's boat to North Dakota from AZ, had a blow out, and decided to change all 4 tires to make it the rest of the way. These guys saw me pull up at 7 am, came out to me (I thought they were gonna tell me I was blocking the driveway and to move because I was totally blocking it) but they asked what I needed done and started on it asap. Making this part of the trip so much easier for myself, very well done with this crew! Thanks for the help read more

Way beyond my expectations. Pulled up to get new tires information and was greeted with a can do attitude for the tires, alignment and a few assorted concerns. Passing thru on the way to Boise and had to change a tire due to wearing on one side. Justin got me in and I was excited to find they had my size tires in stock, and ended up with 4 new tires. The rest of the story was even better. I had some concerns with a miss or two when accelerating. I asked who they recommend for a tune up and found they do it all. Got tuned, changed out my leaking gaskets and one bad head lamp and got down the road to home. My appreciation is for the extra time afforded me to get everything finished. With the integrity and skilled mechanics like Ian and Talyn I felt confident and so grateful for being at Big O in Cheyenne read more

Took my truck in for an alignment and they say my pitman arm is bad. They failed to notice my wheel hub was about to fall off (I had to figure that out from another shop). They then refused to refund me for another aligment that didn't even align my truck poperly. I even had paperwork from another shop showing the mistake. Incompetence and poor customer service. read more

Justin Reed is great at his job!! Definitely a customer service professional!! Him and his team try to make every customer seem special. We will definitely be back!! Thanks Justin! read more

Justin Reed has been working with this company for 17 years, and as soon as I pulled up with my spare tire, he got right to work on finding me a replacement. Justin was absolutely courteous and helpful, and he knew I was traveling to Massachusetts from California, so he made sure to do his due diligence in getting me back on the road as soon as possible. read more

When I first came to get my alignment they were awesome. It drove straight and they were polite. However, I heard a noise that wasn't there before. They said it is probably my tires showing cords, so I fixed it and got a new tire mounted and balanced. The noise continued. I came back to have them check it out and when Sean heard what I had to say he rolled his eyes. I don't believe he should of showed attitude like that when all I simply wanted was them to check and make sure it wasn't there mistake. It is completely rude and uncalled for. The rest of the guys are great and never gave any attitude. Sean however needs to be reminded how to behave in front of customers. Keep your eye rolls to yourself and express you irritation behind the door or something. I would understand if I was being complicated and rude but I just want my car right. read more

While my 2018 Ram pickup was recently at Big O for an oil change, it was hit by the tire delivery truck (American Tire Distributors) and damaged to the tune of $3400. Neither Big O nor American Tire Distributors has been the least bit helpful in resolving this. I cannot recommend a business that will not be accountable for damage done on their premises by their employees or wholesalers. read more

This doesn't even deserve one star. Today I had to pick up my mom as her car was being towed. Her axel was completely broken in half. It's amazing because she takes her car for regular maintenance as recommended to this establishment and has for over 20 years, so I find it even more amazing that they have been letting her coolant and oil almost run dry but the biggest thing is, how did the axle break off with the bolts still intact? The other establishment we brought it to showed us everything and said it looked like maintenance had not been done on it in a long time. The funny thing is, my mom has trusted these people with all of her cars, she's one of those people that believes what people say since they should be subject matter experts. She would've paid whatever it would've cost to continue to have maintenance done. Do not take your car here unless you want to waste money. We are now having to tow her vehicle to the junkyard. Thanks Big O! read more

I bought a trailer and it needed new tires so Geary took care of it and saved me a few hundred bucks over the competitors in town. Thank you very much for going above the call of duty. I highly recommend talking to him with all your tire needs read more

We had a terrible experience. Less than 1 yr. Ago our car broke down. We had it towed to Big O on yellowstone. Less that 1 yr later the alternator died again and we had it towed to big O. They repaired it for us and installed a new battery. Less than 24 hrs later the car broke down in traffic. We had to have it towed again. Come to find out the alternator had never been hooked up and completely drained the new battery. They charged us 280 and change for an error THEY were responsible for. This is unacceptable. We had to pay the tow bill as well. Charging a customer for their error is unacceptable. We had no car for 5 days and could have caused an accident since it broke down during rush hour. To discount 80.00 from the bill. We will never use this company again. My advice is to stay clear of any Big O tires. read more

In town due to a family emergency. Had a tire that would not hold air, also had tire shake. Showed up at opening and these guys got me right in and took care of everything. Much impressed! read more

While I have used Big O Tires else where and had great service,my gf hasnt had the best time with this location.We understand our vehicle needs a new tire.All we wanted was an oil change and whoever answered her call attempted to intimidate her in to putting a full set of new tires in our vehicle.I wonder if this is company policy ir just a dickbutt trying to hustle business. read more

Cory and the guys offered to take care of my blown tire despite knowing I wasn't going to make it there by the time they closed. While enroute to the store I stopped to help a woman who also had a flat. She said she used discount tire so I called them for her while putting on her spare. They had no interest in staying late to help her out. She followed me to Big O and we were both promptly taken care of and on our way in no time. They earned two customers in one night! read more

My wife discovered a low front tire while shopping, so she stopped in. The guys were very courteous to her, and explained that it'd take a little while to fix because they were pretty busy. The truck was full of groceries, so she called me to come pick her up. When I arrived, several of the guys came out and helped transfer the groceries into my truck. They called us when it was complete (about two hours later.) When we arrived, the fellow at the counter explained that they found a nail in the tire and made the repair. As I reached for my wallet, he smiled and said "no charge" and again apologized for the wait. We hadn't even purchased the tires from them. What great customer service! read more

Friendly and professional servicemen! Takoda, who helped me with my tires, was courteous and knowledgeable. He was a pleasure to work with! We will be back. read more

Big O on Yellowstone in Cheyenne. I used to get tires there for my truck and other vehicles. Won't do that again. Bought tires for my truck and got an alignment. while doing the alignment my bumper was bumped by the service tech and I was told about it and told to get an estimate and they would gladly pay for it. Got estimate, was told to get two more and one must be from Halladay. Took me two months because of hail in town. Got all estimates and called several times, never heard from Big O. So I called and said I am getting fixed at repair shop and will just send them a bill.... never heard from them. No wonder companies fail all the time, they have irresponsible, and highly unqualified people managing our businesses. Won't have my business any more read more

They had amazing service, and were all really nice. I had a flat tire and they changed it in less than an hour. Thank you Cory and the Bio O Tires team for your help! read more

About a year ago I had a flat tire. I called everywhere and no one had the tire but these guys could get it in next day. Though a cheaper tire than my Hankook tires. Great I thought. Next day took my car down and got the tire. Now a year later I thought I should get new tires to be ready for winter and look at my tires and none of them are Hankook. All 4 are some off brand. So where did my tires go? I'll never go there again, at the time it was my last resort. Get desperate and people steal your stuff. read more

They were busy the day that I came in but greeted me immediately. My tire had a nail in it, and they fixed it VERY quickly. Cory and his staff were friendly and helpful. I will be back when it's time to get snow tires! read more

Needed tires for the approaching storm which arrived the day I finished a grueling drive from Texas to Wyoming. On my previous trip to Cheyenne for work I had a blowout en route and stopped at Big 'O' for a replacement tire. I liked the Big Foot tire so decided to get three more on this trip. When I got to the store I was told they had the tires so I waited for two hours only then to be informed they didn't have the tires. Three days later I received a call informing me my tires were finally at store. So I went in next day and sat for an hour and a half only to be informed that the tires had been delivered to a sister store. I am highly agitated at the overt incompetent way I have been treated at this store! read more

I was hearing more noise come from my brakes then usual, so I stopped by Big O Tires on Yellowstone Rd. I bought my ceramic shoes in February 2007 from Big O on 120th in Thornton, CO with a Lifetime Warranty. So I showed them my paperwork and all I had to pay for was labor to replace my front brake shoes. I went 3 1/2 years and a little over 72,000 miles on my old brake shoes. I only had to pay $80 for the labor. Big O did a fabulous job. Gordie Crater and his crew are fantastic! Go BIG ...O Tires! read more

Friendly staff, just completely incompetent. This is the third time they have tried to fix my Nissan's tire pressure indicator, they just can't do it. If I hadn't paid them already I'd be gone, never will I ever come here. read more

This Big O location was excellent, I would highly recommend them to anyone! They helped me out when I was in a pinch with a flat tire and got me going in 20 min, after another shop turned me away because they didn't have time. The staff at Big O was polite, very fast and did a wonderfully job. This is the type of customer service I very much appreciate. I will be a returning customer for my oil changes and other need. Please give them your business! read more

during a long road trip, was getting some vibes from the front wheels. these guys promptly balanced both front tires, eliminating the problem. fast service, well done. the only surprise was that, when i tried to pay, they said "no charge". if i lived near Cheyenne, i would become a regular. thanks, read more

Woke up to a nearly flat tire this morning. I had a very full schedule for the day and thought my day would be a ruin...i. e. spent in dropping off my car, getting a ride and then waiting several hours in a crowded mechanic's lobby with bad coffee etc. Much to my surprise and delight, I called Big O and they told me to come in immediately! I waited in the very pleasant lobby while my tire was fixed!! A mere $15 and 17 minutes later, I was able to go on my merry way!! THANK YOU. read more