The folks here did a good job recharging the AC on one of the vehicles from my household. I expected a call back by the end of the day, but that didn't happen. Luckily I live nearby so I walked over to pick the vehicle up and drive it back home. When I got the keys and the maintenance report it was recommended the rear shocks should also be replaced. I asked the representative at the front desk a few times if I could schedule this, but he didn't seem too interested in the effort. Then another representative said the supervisor would call first thing the next day. Never called. I realize these folks are busy, but seems like an easy task. I might take the vehicle back, but most likely will go to Les Schwab as I'm more familiar with their customer service. read more

It has been a few year now since I bought tires here. I will never go back. They were unable to balance my brand new tires. They were also unable to align my vehicle. It is 2003 Honda Pilot. They also kicked me out because I kept returning to have them properly balance my tires. Please, do yourself a favor and take your business elsewhere. read more

Cost me 791.00 to get my air conditioner just CHARGED no parts involved. Here's a few details, this is the short version. 2 failed attempts 570.00 first visit, 2nd visit free because they felt bad (ha-ha) 3rd visit apparently did not feel bad any longer and charged me an additional 221.00 all this money to charge to my air conditioner. (Even the Subaru dealer I talk to on the phone laughed at the price) Then a miracle happened 3rd visit worked, somehow someway 3rd time was the charm but not till they got me for THE additional 221.00 dollars. When we questioned them a week or so later the manager told us there is no warranty on that kind of work to bad so sad. This all happened over a few weeks' time. My question, why did it not get fixed on the first visit, makes you wonder. Best advice, stay clear of this business. read more

Had sun-damaged tires cracked and splitting on drive from Idaho to California. Decided to do a preemptive emergency stop in Elko for 4 new tires. Kiefer was extremely professional, knowledgeable, and trustworthy. No wait to get new tires installed, headlight bulbs replaced, and ready to get back on the road while we had lunch. Fantastic experience - highly recommended. read more

Great service, friendly employees Longtime customer and always treated fairly Would recommend for all services read more

We were traveling recently and had a tire problem, we stopped in at Big O, they fixed our tire and got us back on the road. Was it in 10 minutes, no, but they kept us informed, did a good job, and we were safe and back on the road in a little over an hour. Great job Big O! Thank you! read more

There is a famous stereotype in society that claims that car dealers and repair shops will do anything in their reach to juice out our wallets corruptly. So I understand the initial attitude and expectation in most people as they walk in. That itself already predetermines what their whole experience will be since they are all unconsciously picking out the expected negative outcomes to a point in which the good qualities of a business may pass right before their eyes without them even noticing them. I like this place. Clean room, good looking humans behind the counter, reliable service, all for its deserved price. Yeah, yeah... one of them came to me trying to get me to change up a couple of things or do extra things that were unnecessary, but all I did was say "no thanks" and they respectfully proceeded to focus only on what I initially went there for. Expect the best, but do it with an open mind in case there are any bumps on the road. All business have them. read more

I brought my car into Big O for a service before driving cross country to South Carolina. Ty made sure that I had everything that I needed for my Mazda CX-30. I dropped it off the night before and picked it up in the morning without any problems at all. They were very friendly, professional, and efficient. My car ran spectacularly the whole trip. I could not be happier about the service they provided. I would definitely recommend Big O tires to anyone needing a service for their car. read more

I scheduled an appointment after I confirmed that they do the type of work that my truck needed. When I dropped my truck off at the scheduled time, no one knew why I was there. I wasn't in the system. So I explained again that I needed two sensors replaced. I had no phone call or any communication for seven days. Then I get a text that read they needed to change spark plugs. I thought that was odd since I had them replaced less than 6 months ago but agreed since they said they needed to be replaced. The next day I get a voicemail telling me that my truck is ready to be picked up. I made arrangements to get a ride to pick up my truck. I was charged for a diagnostic fee which I already had done and paid for at the dealership I paid anyway and left. My truck started but only to die right after I drove about 6 feet. Had to push it to park it. Then a lady said they couldn't fix it without fixing everything. Why they called me to tell me my truck was ready is beyond me. Staff was rude and wasted a lot of my time and money for nothing. Would not recommend for any service. read more

Came for an oil change. It took over 2 F'n hours and we skipped the "free" tire rotation bc of waiting soooo long. Im soooo angry for BiG O wasting my time! I called ahead and they said its first come first serve and Wednesdays are slowest. Got there at 7:20am right after picking ip groceries, Big O opens at 7am. And it was very expensive $130 for Toyota Tundra synthetic and didn't get our tire rotation! And now my frozen groceries are thawed!! We've spent thousands of dollars here on tires, and didn't even get an apology for the ridiculously long wait! I guess there are new owners as of July,28th 2022. They better get their poop together or they'll be out of business. Going to Silver Street Oil Express next time! :( read more

Outstanding service! Got a nail stuck in my tire going westbound on I-80 on my way to Utah in the middle of the night. I'm in a Tesla Model X, so I don't have a spare and the correct tire size is hard to find, so I thought I might have a big problem... Called Big O in Elko first thing in the morning (mostly because they were open a bit earlier than the other tire stores), thinking I might be in for a long, expensive day. Instead, Big O sent a service truck out (much cheaper than the tow truck I thought I might need!) to get the tire back in driving shape, brought me over to their shop, and fixed the tire while I was sipping coffee a few blocks away. Within about an hour, they called me to tell me the tire was good to go, and even came and picked me up from the coffee shop. I was back on the road in no time, and the cost was so cheap I had to double check the invoice to make sure they didn't make a mistake! There are several options for tire stores in Elko but it's hard to imagine any of them providing better service than I got today. Friendly service by guys who were genuinely interested in fixing my problem, never tried to upsell me, and went out of their way to make the whole process painless. Thanks guys! read more

Terrible service. Called and was told to bring it in they weren't busy. Arrived 3 minutes later, was told that there was one in front of me, it would be in within 20 to 25 minutes, also told the rotation would take 25 to 30 minutes to complete. Hour and a half later, they told me mine was next, I asked what happened to the 20 to 25 minutes? Well it got parked and was just left, apparently if you want to buy the tires, they will get right on it, but, for rotation you are not allowed to make an appointment, and you may be there for several hours. This is the second time it's happened and have only had them rotated 4 times since purchasing them from this store. 3 hours of sitting for a 30 minute job.... C'mon.... read more

They repaired a brand new damaged Big O brand tire and charged me nothing. Very nice shop.

These guys are adept at padding their reviews. I bought 5 tires from these guys two weeks ago while hunting. Two flats necessitated an emergency ride tire in hand to Elko, stayed across the street from Big O. No hotel near Les Schwab I've been going to for years. Got the other four after going back to car and driving back up. The next day I went down the road to Illipah Reservoir. A piece of gravel slashed a 1/2 inch gash in the center of the brand-new "Legacy" tire. I called up to Big O from Ely upset at the quality of this tire; they said bring it up, we'll fix it for free. (Ron or Rick who I suspected was the manager) was rather insistent on it. I said 5 hours round-trip Ely to Elko isn't "free." I said I'll see if a local shop can patch t, but suspecting it couldn't be plugged and patched like a nail hole, I asked if I did come up they'd replace it free if it couldn't be patched, right? He says "did you buy the roadside protection plan?" I said 5 tires should come with one. I ended the call in disgust and went over to Big 8 in Ely. Daniel was able to plug and patch it, but he called me over and had me run my hand across the tire where I felt a bulge, or "bubble" as it's called. He said it was a bad gash, and a bubble is bad. He couldn't guarantee it, and said keep that full-size spare on and go back to Big O for a new tire. I told him they said I had to buy roadside hazard. He said "what? We stand by every tire. It's only been a couple days!" I started to distrust the manager of this Big O. I Googled "Big O" warranty and there it was. I remember seeing it in fact years ago on the wall of another Big O. Huge poster size on the wall. Not at this one. Anyway, every tire has automatic roadside protector for 3 years. Literally line #1 on the guarantee. I take it there after hunting. I explained the situation to a salesperson who directed me to the manager and I knew right away it was the same snotty guy on the phone. I explained a tech at Big 8 in Ely tried to repair it but it bubbled and he said to take it back for a new tire. Snotty starts again and I said "all tires have a three year roadside hazard warranty." Realizing he couldn't BS me further he says we'll take a look. They said it was fine and handed the bubbled tire back to me. I will be in touch with corporate and ask them to look at this review. Yelp: I have all receipts from Big O and Big 8, so please contact me before the business attempts to pull this review. read more

Wow these guys (more than 1) have unbelievably bad attitude problems. Also, their tire prices seem to have doubled. I won't be going back here. We found the nicest people and much better prices at Caveman Tires in Elko. We will be shopping for all our tire needs at Caveman from now on. read more

I have never been SO disrespected by a manager before. Manager or owner or whatever he was was the MOST unprofessional person I've ever encountered. He talked to me like I was the biggest inconvenience in his life every time he talked to me. God forbid I asked a question with the audible eye rolls. We brought our truck in for an AC recharge which we were quoted on the phone would be $200. I told them I knew it wasn't as cold as he would like but that my boyfriend had called and talked to them on the phone a few days before. They took the truck back to diagnose the issue instead of doing the recharge we asked for. They came back and said it would be almost $900 to fix the issue which was 3 sensors. After spending the $900 my truck was hotter than before. The AC was hotter than the heater even was. So I called to ask what was going on. I was told they would look at the truck and get back to me within the hour. 4 hours later I called back to find out that everyone who was working on my truck had gone home for the day and just didn't call to let me know my truck wouldn't be done. I was placed on a 15 minute hold and told the AC compressor now was out when it had been working that morning when I dropped it off, just needed to be recharged. When I questioned them about this on the phone they said "ma'am cars are expensive" and when I said that was rude, I was hung up on. I went back down to talk to them in person with my boyfriend and we were practically yelled at by this manager or whatever for asking questions and being UNDERSTANDABLY upset at the situation. Once again, we were the biggest inconvenience in his day. He went out of his way to make us feel stupid, make me feel like as a female he ripped me off, and in no way took accountability for his mechanics mistake. Things happen, y'all are human, but own your shit. This experience was disgusting at best, and when we said we would probably just contact our lawyers he practically threw our keys at us and told us to leave. If you live in Elko or near, go ANYWHERE but big o. Disgusting. If I could give no stars, I would. read more

How long does it take to check a tire? Apparently at least an hour and a half. I hate dealing with this crap and the fact that no matter what, you end up waiting a ridiculous amount of time. I called and told them I'd be in. They need to get their ducks in a row. read more

I bought some tires love them I didn't buy rims. They put big chips on the edge of all four rims. Yes I'm pissed the owner is a ass and the shit they tried to pull over me about my front end was a joke. They told me my front end was shot that I needed a new one 1,500$ I refused it and I think it pissed off the owner. What do to my truck I watched with my own eyes some guys in my truck yanking the steering wheel back-and-forth in the shop guy comes out and gets me and tells me my front down shot on an F350 super duty. Since then I've had it checked and nothing wrong with it. I wouldn't recommend them to anybody. read more

Amazing service. Joey, the assistant manager is very kind and helpful. I wouldn't trust any other place. Such amazing service!!!

Worst service ever. Did not due the oil change right. My truck leaked all the oil and now I need a new engine

I was very impressed by the service and hospitality. I am a Federal Police Officer and brought my patrol vehicle in for a tire rotation and balance. Zack Nickson from Big O Tires was extremely generous and helpful. I am very pleased by his service and attention to detail. I will definitely recommend this location to everyone I come in contact with. Thank you Big O Tires. read more

I blew my tire recently and I took my car in to get a new tire. They were so nice and so fast and the total was cheaper than what he quoted me to begin with. Very happy with my experience and will continue to bring my business to them. Thank you big O for being so awesome read more

They got my car up and running, and most importantly safe for the road, when my transmission needed to be flushed during a cross-country road trip. Very thankful for their first-come, same-day service, as everyone else in the area was booked out for weeks! Good price and great service. read more

This place has always been slow and I regret buying my tires with this company. They guarantee tire rotation and balance in four hours.

Had a flat on I80. Spare was not holding air. Julio was a rock star. He tried to patch the tire, but it would not hold. Bought 4 new tires, and they got me back on the road quickly. The quick service was appreciated prior to a 10 hour drive. read more

We were on a trip to Cali from Provo, UT when our car started having issues. Tried several different auto repair places and wasn't able to be seen, or we were able to be seen but told nothing was wrong when something definitely was. Walked in here and they fit us into their busy schedule. We've been to a lot of places today and to quote my sister "this is the homiest place we've been all day" including the unplanned hotel stay we had last night. Nice seats, AC, clean bathroom, and a table. Perfect setting for our board game while we waited . The staff was very friendly and awesome. Even stayed open late to let us come back and get the repairs done read more

Went to big O to get my wife's 2017 Ford Explorer oil changed on 9/6/17. Service rep said it would be a 1 1/2 hour wait because they were busy, totally understandable. I sat their for 3 hours with no update to why it was taking much longer or when it would be done. The service reps walked around updating other customers who had come in long after I did, presumably because they knew them personally. Overall poor customer service unless you are apart of the good old boys club. If I can't trust a business to come through on a simple oil change time-frame, I would not trust them to do anything else. I will never do business again with Big O tires in Elko. Poor service and an overall don't care attitude. read more

DO NOT go to this location! I have been to a few different locations and this one has a terrible owner/manager. Tyrel has no idea what good customer service is and should not be running any location. You can expect to be waiting several hours and when finished hope that he can remember the tires that you asked to have put on. This guy can't even remember to put the right tires on your vehicle that you asked for. Don't even try to point out that he put on the wrong tires because he's super smart and will tell you that your wrong. I guess if you go to a Big O in Elko you shouldn't expect to be dealing with the smartest tool in the shed. Good luck if you happen to experience Tyrel. read more

Waiting almost a year for a set of rims for my car. Won't refund the money. I've called 10 times, always say we'll get back to you soon.

Was told my car needed hundreds of dollars in parts and labor to get an alignment while driving through, went to another shop where they aligned it perfectly with a printout. Either the guy didn't know what he was doing or they were doing unnecessary work. Update: Went to big o in Springfield Missouri, NOPE I did not need new tie rods! read more

Terrible and rude service. Brought new tires and they installed them and over inflated them by 15-17 pounds. I would have purchased the tires there but they did not carry the OEM Tire I wanted. I paid 173.00 to mount and balance 4 tires. The tires have a shake at 50-60 miles an hour. I asked could they look at it, you can wait 3-4 hours I was told. No more!!!!! read more

I have gone to Big O for years, but every time I walk in the doors, my truck gets more issues than it had before. I went to get an alignment after I installed a new lift on my truck. they said that they could not align it because it needed new tie rods, and to bring it back later. The next day, I realized that they left off 2 lug nuts on my truck! They also took the metal chrome valve caps off, and put the black plastic ones on the front, and they didn't put any on the rear! So I took it in once again to get it aligned, and they said that they did align it, and the tie rods are fine, (they are the same ones that were on it before). But now my hubs are loose, and I need new ball joints. And after all of this, my truck wanders all over the road, and the steering is super loose! I will never go here again. read more

I hit a big nail on I-80, west of Elko, and managed to make it into town before the tire got too low. I was prepared to wait a couple hours for a new tire (a tire protection plan I have would cover it), but they plugged it for free in half an hour and sent me on my way. If I were at home I might have insisted on waiting for the new tire, but on a road trip with a campsite reserved in Yellowstone tonight, I'm super happy just to get back on the road. Great service, very friendly. Oh also, I asked for a coffeeshop recommendation, and the guy behind the counter recommended Cowboy Joe's down the street. I walked there and got a good latte. read more

I was shopping for tires, I have to replace my tires immediately, yes 4 each of tires. Their website doesn't showing any prices and mentioned"call store for price". When I called reaching for sales, she transferred me to someone and after a brief hold I got an answer "Can we have your phone number? We will call you back when we have time". Looks like selling tires is an optional for them. read more

I was unfortunate enough to get a flat tire 40 miles west of Elko, so I drove on a spare back to Elko, since it was the closest city with large tire selections. When I arrived at this store, I had the person at the counter look at my tires. After looking at the flat tire, he immediately tried to convince me to buy a complete set of tires since he thought that the other 3 would wear out soon. I mentioned that I wished to wait until driving to Reno, where I could pick up tires for a lot cheaper at Tire Rack. He kept expressing skepticism but kept his mouth shut after I told him that I had gone to two mechanics previously and both had said that I would make it there just fine with the other three tires. This part honestly made me question whether or not he was looking out for my best interests. I ended up replacing just the flat tire. The prices were reasonable for the tire and mount + balancing given that Elko is a rather small town far from any other large city. Just be aware that the person at the counter is essentially a salesperson and their job is to extract as much money out of you as possible. (There's a good chance their salary is determined by sales performance.) P.S. I made it to Reno. read more

We were heading out of town and ended up with a nail in our tire - we were in a hurry to get out of town and had stopped by Les Schwab. They told us they could fix it in 2 hours!! What? We ended up at the Big-O and Jessie assisted us. We told him our situation and he was able to help us get in and out in 20 minutes. Thanks Jessie! read more

In Elko on business - ended up with a flat tire in need of repair at 4pm on a busy rainy Tuesday. I was welcomed by the owner who took care of me immediately - his staff did a great job on the repair and got the tire back on my truck and the spare stowed back underneath - in what had to be 20 minutes or so. Impressive! I appreciate being treated well even for a minor repair - there's no question about where I'd go for new tires! read more

While traveling through Elko, NV, I stopped to get ice, etc. & I noticed I had a flat tire! UGH! My trunk was loaded down with luggage & I didn't want to unload everything, change the tire, reload trunk & head down the road without a good spare. Stopped at Big O for assistance. They were crazy busy but they took care of my problem & got be back on the road in an hours time. Zach helped me out & was very professional & personable. Great experience! Thank you Big O Tires! read more

Taking advantage of a govt. agency at its finest. First we wait for an hour and a half before they even started work, then they come in and tell us after a pre-inspection that we need a new air filter; which we replaced the day before, then they come back and tell us we are ready to go after changing our tire, and it completely different than the one we asked for, then while we wait the mechanics proceed to rip around the parking lot, car after car, squealing tires and slamming on the brakes creating flat spots on the tires while in the parking lot. Wow, what an amazing experience... Don't get service here, should change the name to Piles O' Liars!!! read more

will never use this company for any repairs they redid the front brakes all the calipers all bolts were loose or missing the tire was rubbing against the calipers grinding luckily the brakes were working. now we have to have my son help us to get it right and were trying to have thanksgiving dunner. this isnt the first time we've got shoddy repair. will never trust them with anything. read more