I hesitate to return to VIOC because I had a couple of bad experiences there the last couple times…read moreI went...but everyone deserves a second chance and honestly they are usually quick, reasonable and open late, always a bonus for busy people! From driving up, one of the new Asst Mgrs, Johnathan, was super helpful, knowledgeable and professional. He lpresented me with recommendations and listened to my concerns from the past. And offered accommodations. Then drove in to the stall and was helped by Jacqueline. Jacqueline was a very nice young lady who explained everything to Me with a smile. When the oil change was completed (super quick), she showed me on the dipstick my new oil level, as they do, and ensured all my sensors were reset. Before reaching into my car, she asked permission, Which I thought was very thoughtful. Really great experience with Jacqueline as well. Ulysses, One of the new managers came over to just touch base with me and do a checks and balances and again let me know the recommendations. Very professional. Great experience overall! There is new leadership and you can tell. Thank you VIOC! Job well done!!!

I had a really disappointing experience at Valvoline Instant Oil Change…read more I went in for a routine oil change, and during the service they checked my tires and ended up breaking the valve stem on one of them. Instead of taking responsibility, they blamed it on my "new tires," which made no sense since there were no issues before I arrived. They only offered me a $35 discount, which didn't come close to covering the damage they caused. Because of this, I had to go out of my way to replace the tire, which cost me $80 plus additional time and inconvenience. What's even more frustrating is that THEY took a picture of the damage themselves, which I'll be uploading. So there's clear evidence of what happened. Overall, I feel like this situation was handled poorly. If your employees damage a customer's property, there should be accountability not excuses and partial discounts that don't fix the problem. I would not recommend this location based on my experience.

TL;DR Honest, reasonable price and above and beyond service!…read more I had flat that was unrepairable and I limped over here on a donut tire after working the night shift. I got to the shop at 930am. They did not have my tire size in stock (I have a strange tire size, so it wasn't unexpected). But they said that they would be able to order one and it would be delivered sometime in the afternoon. I was offered 2 different tire brands, there wasn't any crazy upsells or services that I didn't request or need. So i picked one and the manager said he'll call me when the tire is here and I can drive back to get it installed. I asked him would be ok if I left my car there because I live far away and I would be unable to drive there and back since ive been up all night working. I was in dire need of some sleep. They said sure no problem just leave the car here and once we get it installed we'll call you. So I just left my car with them ubered home and slept for a couple of hours. They called me and at 3pm that everything was done and I could come pick up the car. When I got back to the shop to pick up the car, the manager told me check out the car and I found out that they polished my sunfaded headlamps, they were now like new clear and bright! Man what a great surprise. These guys were the best. They absolutely did not need to do that.

I wish I could give this place ZERO stars. The owner didn't even bother trying to sell a tire. What…read morean asshole. I came by on March 31, 2026, and he literally brushed me off. Didn't even bother to help. It's like saying "go look somewhere else." Like damn don't ya'll want to make money? The worst thing I've ever seen. Old guy with a beard and glasses needs to retire. If you're that tired to put a fucking tire, just RETIRE damn. Let the new generation take over. They don't need old people in a tough environment.

This place has good services and the workers are very helpful and polite helped me and my family…read moreout with a good price thank you will be coming back again

First things first, walked in to an empty front office. Sat there for a good 5-10 minutes, before…read morewalking into the service area to locate one of the mechanics to assist me with locating the guy taking payment or front desk guy/owner. Had a coupon for this place 19.99 for smog. 8.95 extra for suv, 8.25 for certificate fee. You guys do the math. We called and they said it'll be 45 dollars total. So I brought it in since it's the closest one to us.I mentioned it to the guy at the front and he said, smog? it's 50. I asked, how's it 50? The person on the phone said 45? He said certificate fee .. I said 19.99, 8.95 for suv, and before i can finish he cut me off and said.. "Let me know if you want to do it before we bring it in." Was already there, so might as well right? When it was finished, the guy rang me up for 60, I told the guy .. phone call was 45? You said 50? Now 60? luckily i checked before tapping my card. He said it was a mistake and changed it back to 50. These prices be going up with each conversation Service was quick, since no one was there. But for the service. I'd go else where. Far from purrrrrfect.

Our family's Ford Explorer required a water pump replacement…read more I visited several local auto shops to obtain quotes and was shocked, disappointed, and discouraged at the prices I was being quoted for the work my vehicle required ($5,000-$7,500) Shame on me for not reading Yelp reviews before wasting my time visiting other auto shops. I read the many positive reviews for Hye-Tech Auto Repair and decided to visit them. Upon entering, I was greeted by John (owner) with a friendly, "Welcome, how may I help you?" I explained that my Ford Explorer needed a new water pump and a few other items that other auto shops had advised me would require repair or replacement. While John looked up a few items on the computer to provide me with a quote, he introduced me to his son, Harry, who happened to be in the office. Thirty seconds later, John provided a quote that was $3,500-$4,000 less than the other shops. I could not believe it. John explained that he makes his living and succeeds in his business through repeat customers, and he does not believe in gouging customers for every last penny. He also shared that when he retires, his son Harry will take over the business, and he wants to leave Harry with a solid foundation of loyal repeat customers. It was then that I knew I could trust John and his son Harry. John went on to explain that replacing the water pump on a Ford Explorer was a 10-12 hour job, as it was an internal pump requiring numerous engine parts to be removed to reach it. This was the same thing all the other shops advised me. John suggested that I leave my vehicle, and he would perform a full inspection of the engine and contact me before doing anything to it. I agreed and left my vehicle. The following day, I was contacted by John, who advised me that the water pump did indeed need to be replaced, as it was the source of the constant leaks of the water coolant. I left my vehicle in John's shop for three days. During this time, John or his son, Harry, contacted me numerous times to keep me updated on the progress of my vehicle and also to point out that mechanics had discovered two or three very inexpensive items (under $50.00) which they recommended replacing, which I agreed to have done. All in all, I was and am extremely impressed and satisfied with everything about this shop. I spent much less money to have five different issues repaired on my vehicle at Hye-Tech than what I was quoted to replace my water pump alone by every single shop I visited prior to coming to Hye-Tech. John and Harry are very friendly, honest, and trustworthy. They are also very knowledgeable and experienced, and they offer GREAT customer service and communication. This is my new go-to shop for any issues involving our family vehicles. Thank you, Hye-Tech Auto Repair, for a very positive experience.

I walked into the business at around 11:30 and the owner told me he was swamped, but he did tell me…read moreto leave the car, and he would either finish it today or tomorrow. He had the car finished by 5:45. I got a break fluid replacement, Rear differential service/Drive axel and throttle body service. The price was very reasonable, and I was really happy with the service. It was a bit of a drive for me to get there, but well worth it.

Let's first speak of the frendlyness of each and every employee. Patrick's has very knowable…read moremachanice and the front desk underwrighters also can give you a great idea what the problem could be. Also, the quality of work is fantastic, well used cars things can go wrong, wee Patrick's stands behind all their work. Cost for work is very competitive in this marked, Patrick 's they call you back to see how everything. is holding up. Come on , only company I have come across that follows up how your mechanical problems are doing Not just once but two times. I would want to give 10 Stars

I requested a quote through Yelp and my request was sent to multiple auto shops. I chose this…read morecompany based on location and called ahead to confirm they could do more than just read basic codes. I had already done my own diagnostics and knew the car was running rich. I had ruled out the upstream O2 sensor, catalytic converter (both new), MAP sensor, and fuel injectors. I explained all of this to Matt before bringing the car in. He assured me they could perform deeper diagnostics with their equipment. After dropping off the car, Matt called and told me they had "confirmed" exactly what I had already told them, and that the next step would be pulling spark plugs--for an additional fee. At that point, I decided to go elsewhere. What I don't understand is why I was still charged the full $85 diagnostic fee, plus a $4 hazardous materials fee and $3 shop supply fee. Plugging a car into a diagnostic scanner does not generate any hazardous waste--no fluids are drained, no chemicals are used, and no parts are replaced. There's nothing about a basic scan that would justify a hazardous materials charge. That kind of fee typically applies when disposing of things like oil, coolant, or other regulated waste, none of which occurred here. In the end, I paid $92, wasted time and gas, and learned nothing new. The most concerning part was Matt admitting he didn't even know spark plugs would need to be checked as part of further diagnosis.

This place is Amazing! Great service, super reasonably…read morepriced, pretty quick too! I brought my suburban here and my Camry

Been coming here for years and have always received excellent service! I never feel pressured or…read moreupsold. They tell me what service they recommend next and I know exactly what to prep and look out for. I take both cars here and have recommended friends here. Thank you for all the years of help! Much appreciated.

I usually have my car maintained at the dealership, but there's always this waiting time a problem…read morefor me. A friend told me to try Zippy, and I am so glad I did. Al and his team were so efficient and effective, the services went so smoothly to make me feel it's easy. Definitely coming back.

I've been going here for the past 3 years and as a college student, sometimes it can be…read moreintimidating to come to a mechanic. However, they truly do a great job and after keeping track of how much they charge (they always give a clear receipt) and how kind they are here, they are honest and reliable. I go here throughout the year for a typical change oil and they are quick and efficient.

Needed my tires replaced ASAP and went to this location. Alex is THE employee to see when visiting…read more He's very communicative and showed different options and deals I didn't even know about! Once I picked an option, Alex went through the process and made it easy to follow. Their lobby is pretty nice, with comfy chairs while waiting for your car to be done. They also have restrooms right next to the lobby. I was in and out within a couple hours, they're pretty quick. Saved money because of Alex! Thank you Firestone and Alex for the great service!

I always have a great experience at this facility. Richard, the manager, and his staff are always…read moreaccommodating and informative and have helped me with the best prices. My entire family completely trust them when we have car issues. Thank you Richard, Jolessa, Alex, Carlos and the entire team at the West Covina office!!