Just had my new bed and mattress delivered and the Big Sandy delivery crew was amazing (on a very hot day).

We recently ordered a couch and two recliners, and when the recliners arrived, they were dirty right out of the box. Instead of replacing the damaged items or taking responsibility for delivering furniture in unacceptable condition, customer service tried to send us through the warranty process just to have them cleaned. Why should a customer who paid for brand-new furniture have to go through a warranty claim to fix a problem that existed upon delivery? To make matters worse, getting help was incredibly frustrating. Reaching anyone is nearly impossible. Expect long hold times, endless transfers, and voicemails that seem to go nowhere. Customer service was difficult to reach and offered little resolution once we finally got someone on the phone. For a major furniture purchase, I expected much better quality control and customer service. Unfortunately, this experience has been disappointing from start to finish. I would strongly recommend shopping elsewhere if you value responsive customer service and receiving furniture in the condition you paid for. read more

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Big sandy will never get my business again. l've had so many issues, including missing pieces and damaged pieces. It was delivered in April 2nd and still do not have all of this resolved. i was missing a dining room chair, nightstand and hardware to my bed(which I still do not have). they had to send my table back because it was so damaged. suppose to be refunded for table and chairs and they have no showed me 2 Thursdays in a row. just save yourself the headache and buy furniture somewhere else read more

The delivery team was so efficient, friendly, and personable. I LOVE this couch. It fits our room perfectly and brightens it up. read more

Big Sandy Superstore - 5 piece sectional with chaise, love, and cuddler. - Mattresses Near Me - Charleston, West Virginia

Very Good service. Delivery guys were great. The were very clean, fast and knowledgeable. read more

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ugly black sofa that was supposed to be dark brown. payed 200$ so they can refix a scratch and replace it but can't give me a brown one....wasted my time , my money, and the aesthetic of my house at the crappy store that ruined my first new sofa buying experience. read more

Big Sandy Superstore - black not dark brown - Mattresses Near Me - Charleston, West Virginia

Quick and friendly service. Only issue I had was they left a little piece of plastic on the lid lock part which took some time to figure out why the washer wouldnt turn on. Otherwise great service!​​ read more

Big Sandy Superstore - Mattresses Near Me - Charleston, West Virginia

Thanks Big Sandy for the new recliner and sectional. From ordering to receiving couldn't have been simpler. Very pleased with our order.

Love my new couch. Service in store was good. Couch was delivered when promised and updates on delivery were fantastic. Delivery guys were amazing! Very polite. Set up very quickly and showed us features of the couch we were not aware of. VERY PLEASE. read more

The delivery men were wonderful . It was a li harder for them because of the narrow hallway. They were great. I do think they are not given enough time for the deliverys . read more

We purchased a sectional at Big Sandy in Charleston WV, and I couldn't be happier with it we originally likes the floor model and then learned they had it in different colors we liked more, there is lots of different styles and choices. Service and delivery were great I will be purchasing there in the future. read more

The service and selection for this store was excellent. Autumn (sales) helped me find the perfect couch and loveseat. She was patient (it took me three visits to make sure this was what I wanted). When I finally decided, the paperwork was over in minutes and I walked out with new furniture. read more

We had 1 of 2 of our furniture deliveries today. We love everything. I would give 5 stars but there was some damage to our upright dresser. But the delivery man was quick to make a service request to have the damaged drawers replaced. Time will tell how prompt the repair service is. Also, Loretta the saleswoman at the store was extremely friendly and helpful. Will definitely do business here in the future. read more

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10/10 service from going into the store & working with the sales associates in both bedding & furniture to telling the delivery guys instructions of where to park. The delivery guys were super efficient, nice & quickly assembled our chaise sofa lounge & set up our king bed. The quality of both was in perfect shape! We will definitely be using Big Sandy again in the future. read more

I've had two items damaged upon receiving from delivery. First: Dinning room table and then second delivery: mirror from bed room dresser. It's very discouraging at a customers standpoint! Especially when the items are special ordered and takes longer to receive them from warehouse. I'm not at all happy with receiving damaged furniture and having to wait on new furniture, months later. read more

I purchased an entire suite of kitchen appliances from big Sandy superstore. I had to drive over two hours with the brand new refrigerator. Their warehouse to get a new one when it didn't work out of the box. Since then, it is broken again and they made four trips to my house to fix it and failed. Then my stove quit working just before Thanksgiving and they made multiple trips here and we're unable to repair it by Thanksgiving eventually they realize that they weren't going to be able to fix it. Now my dishwasher has not been working for the past month and they've been here once and we're unable to fix it again and the second time they simply didn't show up claiming their truck was broken down on the side of the road. At 4:15 I saw it driving down the road 3 miles from my house, they never showed up. Over a dozen trips to my house to fix three appliances, and they have not managed to fix a single appliance. When you try to complain or speak to a manager, they make it abundantly clear that they truly do not give a shit! If you're considering buying a big Sandy do not walk away run as fast as you can! read more

We had a great experience with Big Sandy Superstore. Our selection turned out so beautiful. I'm glad we caught the sale when we did. Our driver and delivery team were fabulous, they didn't scratch a thing and were very polite. My only complaint was that we didn't receive a phone call, text, or email to let us know that our furniture had arrived to the warehouse. I called one day to check on our order, and the lady helping me explained it was ready, that we just needed to set up a delivery daily. We will definitely be shopping again with Bug Sandy again. read more

I found a set of twin mattresses for my guest room. Jeff was extremely helpful and suggested products that fit my needs and at a great price. He scheduled a delivery, in two days! The delivery was fantastic, they were even earlier than their quoted times. They were very courteous and did a great job setting up the bed stands and mattresses. Also, Big Sandy kept in close touch as to the delivery times. I found them a very good business, I'll be back. Many thanks. Five stars!! read more

My experience with delivery of W/D on 10/20/23 was satisfactory. "Jenny" the chat bot sent texts with information about delivery. I spoke to human when delivery people arrived. Justin and possibly Michael arrived within 3-7pm window about 4:10-4:35pm. They hauled and installed W/D. They seemed personable and professional. read more

Buying from Big Sandy Superstore is the worst experience we have EVER experienced ! We bought a $1200 Speed Queen washing machine 3 1/2 years ago and it quit working. We called Big Sandy to have a repairman come at the end of January. It is the middle of March and they finally get the parts and come to fix it today, only to get here and realize they have the wrong parts. TWO MONTHS that we have been waiting to get our machine repaired! They did nothing to try to get us on their schedule earlier and we ended up requesting our $700 back so we can now go elsewhere and buy a new washing machine. We have bought a lot from them in the past, but I wouldn't so much as buy a pack of gum from them now. Customer Service is horrible! Please don't believe all the things they tell you about it all being about you getting preferred treatment. You won't! Please, please save yourself a lot of headache and time and shop elsewhere. I am only giving 1 star because I had to in order to post this. They deserve 0 stars. read more

This is the worst customer service I've ever experienced. On October 16th I purchased a $3500 sectional. Wasn't planning on purchasing the warranty, but was talked into it when the sales team reassured me that, if anything was damaged, it would be repaired in a timely fashion. So I paid the additional $500. Anything was worth it in order to have everything in order by Thanksgiving (well over a month away). By the 28th, I realized it had been broken in 2 places during shipping. I contacted customer service immediately and they instructed to send pictures, which I did. They told me no one could come out until November 22nd. I was upset, but was under the impression that they were coming to repair it, so at least it would be ready for Thanksgiving. When he finally arrived, he literally looked at it for 2 minutes, took MORE pictures and told us someone would be here AFTER CHRISTMAS to repair it. Sooo,...$4000 for the sectional, the warranty and my ruined Thanksgiving, and all they could tell me is that they're "sorry for the inconvenience." All I can say is that if you purchase something from there, you better pray nothing goes wrong. And buying the warranty is a waste of time AND money. read more

From the sale to delivery everything went super smooth from the Charleston location. Nicole helped us pick out a perfect mattress and frame. After wasting $800 a couple times, this one is more expensive but has a 10 year warranty so it's actually a much better value! And 3 years without interest. It is so comfy, we love it! The delivery guys were very friendly and efficient and set it up very quickly. There was one delay, they said the first one was damaged so it was a couple days late but worth the wait! read more

Salesmen were very helpful without being painfully salesman about your shopping or the deals. They give you what you need, not what they need. Great selection of mattresses and couches. The envy of the owners of some this stuff is very real. I really wanted this L-couch. It's like two beds!! Tried a massage chair. Loved it. But so costly. And I found it awkward that the guy hovered over me while the chair rubbed my back and feet. Kinda awkward. Haha! Some good combo deals. Like a bed, nightstand and HD flatscreen combination was pretty cool. read more

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Driver and helper gets a 5 rating. Courteous an helpful bring into the house. Loaders of the truck however get a -1. After waiting 6 weeks for special order refrigerator it was crushed on the lower and backside. Now have to wait who knows how much longer for a replacement. read more

The experience was great from sales through delivery and setup. I have never been disappointed with the sales and service. Thank you for all your assistance. read more

Our football team was in dire need of a new deep freeze for our concession. Thank you so much for your generosity! I highly recommend Big Sandy Charleston for anything you need! They really care about the people in their communities! read more

We bought 2 purple mattresses earlier this year. After a month both me and my husband decided the mattresses were not a good fit for us. I called the store because most mattresses come with a sleep warranty. I was told at first they do have a sleep mattresses warranty and she would have someone to call me back. When I was called back the salesperson stated that all purple mattresses except for the ones we bought had a warranty. These mattresses were a big investment for us. We have been purchasing furniture from them for many years 15+ years. I called the company Purple and they told me the store should over a warranty. This chain is big and I believe they should have worked with us in some way. read more

I received some of the best customer service that I have received in a long time very friendly staff, The only issue I had was they did not set up for removal of my old mattress when my new one Was delivered read more

Big Sandy Superstore - Purple mattress & purple pillows - Mattresses Near Me - Charleston, West Virginia

I love my living room furniture from Big Sandy's, it's beautiful and very well made with a 5 year warranty. The men who delivered the set we're great: efficient, thorough, professional, and respectful. The only reason I'm not giving 5 stars overall is the time it took to receive the furniture after ordered and paid for. I was told it would be 6 to 8 weeks with the covid situation, which I understood. However, when the full 8 weeks had gone by, with no answers to when we could possibly get our furniture, I was extremely dissatisfied. I waited another week and then emailed our sales woman. She was able to explain to her manager Adam that we have had no living room furniture for this entire time. He found a partial set in another wearhouse and had it delivered in only 3 days. The rest will be sent in 3 more weeks. I'm please, but the waiting is undesirable, although NOT the store's fault. read more

Buying process was excellent but the moment the papers were signed everything went to shit. The refrigerator was delivered damaged and had to be replaced and after about 2 months or so we started having problems out of the range that we purchased. The range has been repaired 3-4 times within 5 months and they refuse to replace it. They said that LG is responsible for the replacement and LG says that Big Sandy is responsible. So after taxes and the purchase of the warranty, we paid around $2,500 for a piece of shit that they refuse to replace! I would recommend shopping elsewhere with better customer service! read more

The washer and dryer 'fit' in our new apartment's cubby and we are going to make it work, but the entire staff from the salesperson to installer assured us they would fit. They do fit but we had to remove the folding doors. Other than that, we are completely happy. The TV credenza we purchased looked like a solid piece of furniture in the store, but what was delivered was a Sauder kit which took me almost 4 hours to construct which is okay, I just should have been a bit more attentive as to what we had purchased. The unit is a solid piece, much more sturdy than other Sauder items I have put together. read more

Went into Big Sandy to do an exchange on a mattress that we were unhappy with. We bought the mattress at the Scott Depot location. We were very unhappy with the customer service at that particular location. We did have to return the mattress though so we decided to try to the South Hills location. Jordan was absolutely phenomenal! She has changed our opinion on Big Sandy. We just bought a home and we will definitely be returning to see Jordan when we are ready to furnish our home!! She listened to what we wanted, offered suggestions and was patient! Thank you so much Jordan! We will see you soon read more

The sales person was wonderful but when they delivered my washer , dryer and dishwasher, the delivery guys set up my washer and dryer but unfortunately they were not the ones who are installing the dishwasher. They delivered the appliances about 11am and it is 6:45 pm and my dishwasher is still sitting in my kitchen and no one has called me to install it and it is Friday. Needless to say say, I won't be getting my refrigerator from big sandy. Debbie Kinder read more

Coming off of two horrible appliance delivery experiences at a local big box store, I decided to give Big Sandy a try. I was really impressed with Big Sandy's knowledgeable, attentive and professional sales staff. I'm happy with my purchase and extremely happy with how the delivery was handled. I received helpful text updates all along the way and the option to reschedule through text. I will definitely shop Big Sandy for my next appliance. read more

Wow...Really love my furnature...actually even more sturdy than the floor models. Delivery was easy and fast.

We bought this bed because we wanted to have a better nights sleep and I have a bad back thanks to my job so we thought we'd give this one a go. The delivery guys were great! They were kind and put everything together for us and made sure everything worked before leaving. Big Sandy always has great quality products and this bed was much less than the sleep number bed. Go to Big Sandy for yours ! read more

Love those guys. They wore all the required masks.i was pleasantly Surprised when this guy picked up the couch and ran it across the road. They went above and beyond Their services. I would have them deliver anything for me they were excellent. Thanks all 3 of you for doing the best job that on a busy rainy day. read more

I bought my first house and wanted new furniture. I had ideas of what I wanted but didn't think I'd ever find it. To my surprise big sandy not only had what I wanted, but it was on sale AND IN STOCK! It was delivered a few days later, absolutely perfect! Delivery team was so nice and prompt. Love it read more

I had a great experience with Big Sandy except my salesman lied to be on the delivery date and I'm still waiting for him to contact me about when the furniture would actually be in stock and the furniture was delivered yesterday. Delivery was smooth and an extremely easy process. read more

Ordered furniture and was promised that it would be delivered with gloves and masks. Two delivery people show up in an unmarked U-Haul, no mask, no gloves. On top of that they both looked tweakers and delivered furniture like tweakers. Who cuts the plastic off of a coach in the middle of the road and let's all the cushions fall into the middle of the street? Beyond unprofessional service coupled with likely COVID spreading. Just follow the flipping guidelines. If I can teach in a mask you can deliver furniture in one. read more