Service is the BEST. The most helpful and friendliest employees. It's like being at a candy store. . . You never want to leave. You can find anything that you want in the store. read more

I have never been treated so rudely by the owner of a company in my life. Not sure if it's because I'm a female or what the reason was. May have been because my mower wasn't fixed and I had to bring back. He was rude when I brought it back and rude when I picked it up. Will never use them again. read more

If your a single woman, stay as far away from this place as possible !! I've taken 2 items here, I should have known better the second time but anyways!! Neither item was fixed so that it was useable !! And the cost is deff monies wasted !! Also the time they took was very long!! I just don't think they thought I was very important !! read more

Posted: 2-2-2026 Craftsman Pressure Washer not starting properly. Would start intermittently. The repair personnel went over the entire machine. Was getting a very "weak" spark. Part replaced. They also changed the oil, after contacting me that it needed to be done. Cost was very reasonable. Be advised: During peak season times, they are very busy. You will have to leave item and pick it up at a later date. I am very satisfied with their work ethics. Work done Oct. 2025. Dave DeLuca St. Albans, Wv read more

Buyer beware - the new generation of ownership appear to be crooks. Paid 60.00 for a drive belt for a riding mower and the belt disintegrated within a few minutes. Every excuse in the books not to replace under warranty or even a return. FM Pile Hardware has been in our community for years and has always been the go to for all of our service needs for years and we have tried to stay true to them and stayed away from the box stores but after this experience we will no longer be using them for anything. read more

Fantastic service and inventory Knowledgeable staff, with an excellent mower/trimmer repair shop and inventory read more

I have been a customer at F.M. Pile for decades. The quality of products and service are excellent. Every time I have brought in equipment for repair, it is returned to me almost as if it is brand new. I highly recommend that everyone go to this place of business for purchases and repairs. read more

Love this store! If you need it they have it! Old school charm and excellent customer service.

Great family owned hardware store that my family and I have frequented out whole life.

If you're in need of ANYTHING, you can pick it up at Pile's! This is THE finest old-school hardware store EVER! The moment you enter, you are greeted by an employee who will personally take you to the section you need, and remain with you, explaining anything you want to know. They all have extensive repair experience, and they have all been there for a long time. The store is now in it's 3rd generation of family ownership, and the family is hands-on throughout the store. THE BEST, PERIOD!!! read more

Don't bother taking any electric hedge trimmers to them to be sharpened. Apparently, it is a low-priority service. Two weeks and then they couldn't find them, even said my ticket stub numbers didn't match their records! Guess what? STILL not sharpened yet! I'll remember this when it's time to buy new lawn equipment. And shop elsewhere! read more

On December 8th, 2018 since my wife was in Charleston anyway I sent her a text with explicit details of a bar for my Husqvarna 372 xp saw. The person behind the counter tried to sell her a chain even after she showed him the text that said "bar". Well the bar sold was wrong and had to be returned. I have ordered the bar 3 or 4 times from Bailey's Online and never received the wrong part, expediency was the only reason I didn't order this time. We live roughly 25 miles away and don't travel to Charleston often. On the 15th we made a special trip to the store to make the exchange. The counter guy was very helpful, but and only assume this the repair center manager interviened and customer service went out the window and fast. The offered and I excepted a 10% reduction in the price which barely covered gas with no consideration of my time wasted for the wrong part not being usable when I needed it most or the time wasted making a special trip to exchange it. I would at least expect a sincere apology as the first guy offered, but all I got from who I assume was the manager was contempt. I started out talking to him with respect, but by the time I walked out (never to return I might add) I was rather loud and just as hard to get along with as he was. A brief lesson on customer service would go a long way at Pile Hardware. Oh and I looked up online and found a dealer closer. read more

You can always depend on Pile Hardware to have what you want or can get it for you. Have been afraid they would go out of business (as many small hardware stores have) but they are still hanging in there. Thank You Pile Hardware. read more

you all was heard the BEST HARDWARE well here you go piles hardware is the BEST you can go in the if thay dont have it you are not going to find it The moment you enter, you are greeted by an employee who will personally take you to the section you need, you dont see that anymore thank you for been here and have what we need read more