This is my first time ever hearing of this store and not only did they do a great service and they…read moreheld me down with a shoe I truly wanted! 5-star review!!!! Customer service was amazing!!! Hopefully, I can do business with you all in the near future! Thank you so much!

Customer service is terrible they never answer the phone! It rings once and then that's itread more

They're pretty good. The selection is lacking but they'll definitely help you find what you need. I…read morecame in looking for a green double breasted suit and they didn't have it in stock but the consultant made me one. It was a bit of a wait (a month) but it fit like a glove.

This men's warehouse has a bunch of lazy workers I then came to this establishment 4 times and only…read morebeen happy once I just left out for a fitting at 7:15pm they have not one customer. And there's no sign that says we don't fit after 7pm tell me why I come all way across town for Issac to tell me that he can't fit me because it's after 7pm and all he's doing is sitting help me understand this

Service and selection makes Macy's a hit. No only do they incredible merchandisebut the specials…read moreand markdowns are unbelievable

RACIST EXPERIENCE - Dior at Macy's Downtown Chicago…read more December 23, 2025 | around 6:00 PM This was one of the most racist and humiliating retail experiences I have ever had. On December 23, 2025 around 6 PM, I visited the Dior counter at Macy's downtown Chicago. I traveled from Virginia specifically to shop at this location and went alone to buy a Christmas gift for my sister. I politely asked for recommendations about Dior liquid foundation, highlighter, and gift sets. The older sales associate treated me with clear disrespect from the start. She avoided eye contact, made me wait about five minutes just to answer a simple question, and refused to clearly explain products or prices. Her attitude made it obvious that she did not want to help me. Because of this, I decided to leave and go to Chanel. What happened next crossed the line completely. The same sales associate followed me and said there was someone named Karina in the back corner who "speaks Asian language." This comment was openly racist. She never asked if I needed language assistance, never asked where I am from, and instead assumed I could not speak English based solely on my Asian appearance. I am a college student, and I speak English fluently. There is no such thing as "Asian language." Asia is a continent with many cultures and languages. Reducing all Asians to one language is ignorant, offensive, and racist. This was not a misunderstanding. This was racial profiling. I felt judged, insulted, and humiliated in a public space. No customer--especially in a so-called luxury brand like Dior--should ever be treated this way. The fact that someone with this mindset is working in customer service is unacceptable. Dior and Macy's should be ashamed to allow this behavior. This employee clearly lacks basic cultural awareness, professionalism, and respect. Immediate disciplinary action and mandatory diversity training are necessary. I will never return to this Dior counter, and I strongly warn others--especially people of color--to be cautious. Racism should never be tolerated, especially in 2025.

Amazing people. I went here to get my son fitted for his wedding suit after seeing my friend son…read moresuit on prom. They did an excellent job. Neat, clean cut and detailed. They were very helpful, they have a lot of material to choose from as far as fabric, designs, styles. Very professional and offered a lot of advice for my son special day.

Well Lacala will take you to the cleaners price-wise but they did a superior job!…read more However, it is much less expensive to go to your local dry cleaner or a tailor They preserve wedding dresses and I have 3 or 4 dresses that I wear to the occasional wedding so I had them preserved after trying them on Meticulous care and impeccable fit I went a little tough on the prices simply because I am able to get the same thing for Yun my Koren dry cleaner

Love this mall. It has the essential staple to shop with going into another neighborhood…read more I love Macy's, JCPenney, Bath & Body, especially for the holidays. But all of the stores offer something for everyone. If I shop the above-mentioned store somewhere else, they're no better.

The whole mall is dead.... The only popular stores are Victoria Secret, Macy's , Jc Penny, B&BW and…read morea few boutiques of your choice. Don't waste your time.

Walked in and I was greeted right away. Was literally waited on by one of the most friendliest high…read moreenergy sales managers I've experienced in a while. Nikki is her name and I will definitely do business with her again any day. I didn't have to wait for a long time for requested merchandise to try on. Even as she assisted other customers she never failed to make sure we were all taken care of right away. She was awesome!!! If your in need of some Hottt High Heals or Sexy Boots ladies go check her out. Even for the fellas they have shoes, hats and apparel go in and leave out satisfied I know I did.

This was my first time making a purchase through this company and is more than likely the last. I…read moreplaced my order online for in store pick up. That went very smooth. Once ordered I received updates from their customer service via phone and emails. The order took about a week to get to the store. I received a hone call and an email stating the order was ready to pickup. So far everything was fine until I went to the store and had to interact with the staff. So when I walked in the store there were 2 young girls just standing in front of the checkout counter. One of them said very dryly asked can I help you? I told her I was there to pick up an online order. She than just looked at me and made a face. So i was confused and asked what was the face for? She responded they don't do that. I was like who don't do what? She then said Shiekh shoes does not do in store pick ups. Now I'm confused and I tell her well I received a phone call and an email to pick up my order in the store. She then just walked away. She went over to lady that was walking up and said so she (me) is her to pick up an order, is there an order? The lady immediately said I have to check she did not once say they dont do that. The young girl than just waled away and started randomly wiping a mirror. By this point Im annoyed because this little girl didnt know what she was talking about and her attitude was stank. The lady she asked about the order went to the back and in less than 10 seconds came back with my order. So the information that little girl was speaking was false. And once i saw this it left a bad taste in my mouth. If i do order something again I will just have it shipped to my home.