This is my first time ever hearing of this store and not only did they do a great service and they…read moreheld me down with a shoe I truly wanted! 5-star review!!!! Customer service was amazing!!! Hopefully, I can do business with you all in the near future! Thank you so much!

Customer service is terrible they never answer the phone! It rings once and then that's itread more

They're pretty good. The selection is lacking but they'll definitely help you find what you need. I…read morecame in looking for a green double breasted suit and they didn't have it in stock but the consultant made me one. It was a bit of a wait (a month) but it fit like a glove.

I bought a suit jacket. Never wore it. It had chalk marks on it. Went to return it, and they said I…read morehad it altered, and wont take it back I got it on Thursday for a Friday wedding...its now Wednesday. When would i have had it altered? Dont even get me started on the tag situation. News flash, I didn't have it altered. This place is trash. Drive to another one.

Service and selection makes Macy's a hit. No only do they incredible merchandisebut the specials…read moreand markdowns are unbelievable

RACIST EXPERIENCE - Dior at Macy's Downtown Chicago…read more December 23, 2025 | around 6:00 PM This was one of the most racist and humiliating retail experiences I have ever had. On December 23, 2025 around 6 PM, I visited the Dior counter at Macy's downtown Chicago. I traveled from Virginia specifically to shop at this location and went alone to buy a Christmas gift for my sister. I politely asked for recommendations about Dior liquid foundation, highlighter, and gift sets. The older sales associate treated me with clear disrespect from the start. She avoided eye contact, made me wait about five minutes just to answer a simple question, and refused to clearly explain products or prices. Her attitude made it obvious that she did not want to help me. Because of this, I decided to leave and go to Chanel. What happened next crossed the line completely. The same sales associate followed me and said there was someone named Karina in the back corner who "speaks Asian language." This comment was openly racist. She never asked if I needed language assistance, never asked where I am from, and instead assumed I could not speak English based solely on my Asian appearance. I am a college student, and I speak English fluently. There is no such thing as "Asian language." Asia is a continent with many cultures and languages. Reducing all Asians to one language is ignorant, offensive, and racist. This was not a misunderstanding. This was racial profiling. I felt judged, insulted, and humiliated in a public space. No customer--especially in a so-called luxury brand like Dior--should ever be treated this way. The fact that someone with this mindset is working in customer service is unacceptable. Dior and Macy's should be ashamed to allow this behavior. This employee clearly lacks basic cultural awareness, professionalism, and respect. Immediate disciplinary action and mandatory diversity training are necessary. I will never return to this Dior counter, and I strongly warn others--especially people of color--to be cautious. Racism should never be tolerated, especially in 2025.

Shop here over the holiday the sales girls were amazing Very friendly and helpful Got an entire…read moreoutfit including shoes for a great deal Highly recommend

I visited Big Time Clothing on 11/05/2019 and put a shirt on layaway because they did not have my…read moresize. I wear a 2x but the customer assistant informed me they run small and suggested a 3x. She put in a request for that shirt. The shirt was $109.99 before tax which was quite expensive for a shirt so I was confident the assistant knew what she was doing. The customer assistant lady was very nice. I came and picked up the shirt on 12/03/2019 and completed the purchase of the shirt. $120.44 total. When I put the shirt on which was selected for a photo shoot, it did not fit in the neck...too small. Extremely disappointed I had to change my outfit for the photograph, I attempted to return the shirt on 01/05/2020 and at first was told I could do so by the same lady but I had to purchase something in the store with the credit. I has spent some time and had already picked out a few items when the service lady told me her boss said to not give me the credit for the return and to come back in and speak with them. I am disabled and 65 years old and it takes a lot out of me to get around. I am flabbergasted the this business would treat me in this manner. I now want full credit for this shirt that does not fit and want nothing else out of this store. All of the sizes are all mixed up as they are not made in America. I seen one sweater that was a size 5x but I could tell it would fit me. Proper Courtesy might have gotten them a good customer.

Well Lacala will take you to the cleaners price-wise but they did a superior job!…read more However, it is much less expensive to go to your local dry cleaner or a tailor They preserve wedding dresses and I have 3 or 4 dresses that I wear to the occasional wedding so I had them preserved after trying them on Meticulous care and impeccable fit I went a little tough on the prices simply because I am able to get the same thing for Yun my Koren dry cleaner

Amazing people. I went here to get my son fitted for his wedding suit after seeing my friend son…read moresuit on prom. They did an excellent job. Neat, clean cut and detailed. They were very helpful, they have a lot of material to choose from as far as fabric, designs, styles. Very professional and offered a lot of advice for my son special day.

Love this mall. It has the essential staple to shop with going into another neighborhood…read more I love Macy's, JCPenney, Bath & Body, especially for the holidays. But all of the stores offer something for everyone. If I shop the above-mentioned store somewhere else, they're no better.

The whole mall is dead.... The only popular stores are Victoria Secret, Macy's , Jc Penny, B&BW and…read morea few boutiques of your choice. Don't waste your time.