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    Big Wave Pool and Patio

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Big Wave Pool and Patio

    Pool chemical testing and balancing

    Pool draining

    Big Wave Pool and Patio Photos

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    2 years ago

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    All Season Pools

    All Season Pools

    4.3
    (11 reviews)

    They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

    I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

    Soda City Pools and Spas

    Soda City Pools and Spas

    2.3
    (6 reviews)

    The staff are friendly, professional and knowledgeable. My pool had green algae before I used…read moretheir service that I was trying to handle on my own and I could not get it under control. I had used a different pool company that created the problem with the algae and they wanted a ridiculous amount of money to fix the problem. With the help of Soda City, they took care of the problem, explained the process and fees upfront so I knew what to expect.

    Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

    Into The Blue Pool And Spa

    Into The Blue Pool And Spa

    1.6
    (7 reviews)

    I would give them no stars but this app will not give you that ability. We had a new liner and cove…read moreinstalled last year and from the start and throughout the project they have failed to go their work professionally, timely and correctly. The liner wasn't installed correctly and from the start pulled loose in several places. Because they waited so long to install the liner even though we placed our order the first week of July, with all of their delays, they didn't finish the install till October. They said it was too cold to fix the liner until the spring. I called them May 8th to remind them of the numerous places on the liner that were pulling loose. They said they would be there to finish their work . It is now July 8th and after warning them June 27th of this year that I would give two weeks to finish their work or I would hire someone else to fix our pool. At this time again he promised to send someone out to make the repairs. It's now two weeks later and as usual nobody has shown up. I will hire someone Monday to make the repairs and send them the bill. I will also hire a lawyer to file a suit against this very unprofessional and corrupt business too. Whatever you do find anyone but this company to do your pool work for you, as they very unprofessional and do not keep their word. Sincerely Dennis Coplin

    Please check this business out thoroughly before you hire. I trusted them and got taken for…read more12,500.00 They never finished the job and have never reached out to resolve it. It's been 5 months now. They busted up concrete, took the liner out and now I have a huge mud pit with the walls collapsing. They just left us hanging. Pictures upon request at davisql@yahoo.com

    Big Wave Pool and Patio - poolcleaners - Updated July 2026

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