Overly satisfied with Big Wheel Cycle! Took in my rusted out, bent up, couple years old but still awesome, Cannondale, that was sitting out for months, and they made it look like I just took it off the showroom floor. The tech definitely knew what he was doing. They gave me a quote, and a time it would be done when I dropped it off. Then they followed up with a phone call when it was ready to be picked up. Like I said, looked amazing and ready to go. Great price too. I could have easily been charged a couple hundred for the amazing work they did, but it was only a little over a hundred. They even walked me out and held the door for me. Nothing but a great experience and a big smile on my face. Great job Big Wheel! Thanks. read more

Place is huge and spacious with large selection of bicycles and other accessories that you'll need. Also there's a bike mechanic on hand. This guy was awesome he fix my bike in less than 10 minutes got a new chain on their fix my flat put a new frame for my wheel and bend my foot bars the way they were supposed to be. Very affordable too I spent less than $40 on something that will cost me almost $100 at any other place and that included the lock that I got for my bike. I'm heading back this weekend because I need to buy a light so I can drive at night but everybody should come and definitely check it out get a bite great exercise leave less of a carbon footprint out there and this place treats you well. read more

Big Wheel Cycles - Getting bike flat fixed - Bikes Near Me - Fort Lauderdale, Florida

First of all, I did purchase a bike there 5 months ago. 3 thousands dollar bike. One week later, I went back to the store and asked about buy a new pair of tires, and the man told me what I had to wait 3 weeks to have the service done because the numbers of bikes to be repaired before they could change my tire. Funny part is, they didint mention that to me when I was buying the bike. Also, your shop is the only in town and around that we have to wear gloves to get in. Do you think you guys will keep clients doing that? Not me. I had enough. read more

My boyfriend's parents recently retired and moved to the area and during our visit we wanted to buy a bunch of gear so that they'd be equipped to go on bike excursions and take best advantage of their new freedoms. We were on our way to a different shop that had five star reviews and stopped here because of as zzz signs saying there was a liquidation sale. A sign taped to the door said that helmets were 50% off - the staff member there said out that only certain helmets one one side of the room were eligible "50% off MSRP" he said dryly, like he was listing things on eBay. But this was only for the specialized helmets at one side or the room - the large collection of helmets with 50 PERCENT OFF signs next to them was not actually on sale. All this time the staff member seemed only annoyed that we were there and didn't come to help us even though we clearly needed it. I don't think he even noticed when we left. I gave 2 stars because you might still find a bargain with some of the other stuff on sale, perhaps when somebody else is working. Local bike shops are all about building those personal relationships and with that kind of attitude people are bound to take their business elsewhere. read more

I've been A customer of these folks for the last 20 years. I've been there through the management back in the day, of Francisco and now to the current day. The one thing that's always kept me coming back was a quality in the staff, the fairness in price and their timeliness for repairs. Last year I purchased a Scott 960, which I think I got a great price on, a friend of mine liked it so much he bought it from me. I could have ordered or bought from any other shop, but came back to Big Wheel and ordered a carbon fiber Scott 930. thank you Dominic, Karen and the rest of the staff, keep it up guys. read more

Big Wheel Cycles - My 960 soon to be replaced with a 930 - Bikes Near Me - Fort Lauderdale, Florida

It has taken me a while to reflect on my experience and write this review because I am a bit conflicted with my experience but now I see that my experience is NOT isolated. While I received excellent assistance from an older gentleman who said he was not an employee but was helping the owner out, my initial reaction to how I was greeted was to walk out and never return. I had been interested in purchasing a bike for quite some time and had done a fair share of research as to what I wanted. I knew I was going to spend around $600/700 in a starter bike. At the beginning of the local lockdowns I decided to purchase. I was headed towards another shop when as I was driving by noticed a signs that said "Inventory liquidation everything must go". I stopped and went in and was greeted by Dominick, the Asst Mgr who was managing customer entry into the store. When he asked how he could help I advised I was looking to purchase and he gave me the run down on glove procedures. He then paused and asked how much I was looking to spend because he didn't want me to waste their gloves. I guess I gave him the right $$ amount and he allowed me to use a pair of their food service grade plastic gloves so that I could enter and shop. The initial experience really put me off but the sale was saved by a kind, smart and knowledgeable gentlemen who helped me make my purchase. I will NOT be recommending as I do not know what will be said to them as potential shoppers. If you don't want people coming in for deals then REMOVE the INVENTORY LIQUIDATION signage and them maybe you won't feel the need to screen for people who may not be spending enough money. read more

The sales person was friendly and helpful. However, the store Is too busy to adequately help you. I brought in a bike for a tune up and spent close to $80.00. Which is around their normal price. When I pick up the bike, the work was very poor and incomplete.. Now I have to make a another trip back to the store. Load the bike in my van which isnt easy. It's a large 3 wheel adult bike. All this to have the bike repaired properly. It's very aggravating. I would not recommend this store for repairs. read more

I dealt with a gentleman named Dominic and he was nothing short of brilliant at his attention to what my needs were. I have really bad back issues and he put me into a bike that had shock absorbers. I've been in love with my bike since the day I got it home. This is a great shop with awesome employees, and the prices are more than fair! It's been two years since I got this bike and it's STILL the best purchase I made in a long time!! read more

This store is a joke. Outside is sign everything must go and 50% off. When you walk in you are not greeted, yes I wore mask and just put new gloves, They asked me where I am from. Very unpleasant approach and until you tell him where from did you immigrated 30y ago would not tell you anything about bikes. Talks like I mean where are you really from, from here, I live around the block, would like to see what do you have in stock so I can ride the bike while COVID-19 crisis... Again he goes: Germany? My husband: yea.. sort of.. not really but close. Seller goes: No you are not... My husband is offended by all these and leave the store. We just wanted to go to loca store and get two bikes. read more

I came in with my bike to get new inner tubes. They banged it out in less than 20 minutes. The staff was fairly friendly though they didn't seem to want to take too much time answering my questions and also made comments on how it was a cheap bike... which I do admit it is but they did a great job on the bike and the service cost was reasonable. They even taught me how to oil my chain which was nice. I was impressed enough that I also got a new pair of gloves and I'll be looking to come back again when I replace my helmet. read more

Karen is my go to bike girl! My complaint is about Dominic! I went to shop at this location ready to spend hundreds of dollars. The front door says to enter with a mask on. I already had my mask on. As I entered there were two other shopper ahead of me shopping. I walked around looking for a sales guy no one was in the floor. I decided to look at some accessories until someone came out. I picked up a bike pump and someone yelled loudly at me "Ma'am please come to the front of the store". I went to the front and he raised his voice at me and told me aggressively I am not to touch any of the merchandise with out gloves on. He told me to go to that table and put gloves on. I said to him "Hey, Dominic it's me Suzanne, I guess you do not recognize me with my mask on." He did not acknowledge me. Meanwhile, I asked him about the bike racks but I was already embarrassed and uncomfortable talking to him now. I told home I was undecided about the bike rack now, but really he pissed me off with his attitude. I told him I was going to look around. At that time another customer comes in with his mask on and his own gloves. Dominic speaks loudly and aggressively to the man and told him he is not to touch anything with his gloves and to go put on a new pair on that table. The customer debated him a bit saying he already has gloves on but went ahead and put on a new pair from the table. My point is I am so turned off by how aggressive he spoke to me and how embarrassed I felt I front of other other customers. I have spent a lot of money in this store and because of him I will take my business else where! read more

Changing of opinion. I actually bought my first bike here when I moved to FL which of course got stolen almost a year to the date I moved here, 2.5 years ago. A week ago I Ubered over since I had a rear flat tire, the Tube cost $6, the labor was $12, it took 3 min to change. Total $18, crazy Then 6 hours later I got another flat. I was so pissed, this time I changed the tire and of course they charged me for the tube and another $12 to do, totally $48. I asked for a tube credit, they thought I was crazy to ask, they said NO. I won't go back and wouldn't ever recommend this place. In today's ever shrinking world of quality and good customer service, as a business person I think it was a bad decision. Why business owners don't want to give a little to get a lot is beyond me. Every one is feeling the crunch of the internet and social media can be a killer. #dotherightthing read more

I needed a simple brake adjustment. I walked into the store with my bike and they fixed it on the spot. I highly recommend Big Wheels as your go to bike shop. They're courteous, friendly and generous. I didn't pay a cent, even though I offered!! They have a forever customer in meSupport small business and shop local! read more

Went into the shop today with the intention of purchasing two bikes. The sales rep was nothing short if bothered to even let someone in the store. Questioned the layout of the store and could haven't have been more turned off to want to spend even a penny. Sad bc would have spent quite a bit in the store today when found the bikes in stock. read more

Fantastic service and very knowledgeable staff. Dominik was very helpful. I just had my 25 year old Cannondale bike stolen out of my garage. I went to Big Wheel Cycles because of the close location to my Victoria Park home. Replaced my old bike with a brand new Cannondale Lefty 2.0. Very happy with my new bike and my experience at Big Wheel Cycles. read more

Big Wheel Cycles - Cannondale Lefty 2.0 - Bikes Near Me - Fort Lauderdale, Florida

This store and its owners are totally unprofessional! Don't, I repeat Don't do business at this store. The mechanic in the back is mean and an ogre, with a horrible personality, half the time they don't have what you need, and you can get better, and more knowledgeable sales people at other bike shops, except Downtown Cycle as well - another asshole of an owner! Only reason there is one star is because the review won't post with out it - trust me - not even worth half a star! read more

I've been to this location twice and both times I had great service. I'm new to the bicycle world so therefore I had many questions. The attendant Dominick was especially nice. He took the time to answer all my questions and concerns and even showed me the best way to get on and off the bike. Thanks to him I feel more confident and safe riding. read more

Big Wheel Cycles - Bikes Near Me - Fort Lauderdale, Florida

They are a little rough around the edges when it comes to social graces. That's why I always say hello as I walk in. Niceties aside, this place is well kept, they carry a good assortment of products, their prices are competitive, and as i found out yesterday, they are fair with customers. I showed up at the end of the day yesterday with a problem...a customer with a problem at closing time on a Saturday night is a good test for customer service. I brought in a pair of road shoes I purchased there a few weeks ago. I was unable to remove one of the cleats. They fiddled around with it for a few minutes and determined the problem couldn't be fixed, so I was immediately offered a replacement pair. No hassles. I got what I needed and they got to go home on time. Oh...their parking situation stinks, so it's better to go there at off hours. read more

I had a bad experience. Needed some help and stood near the counter for Bout 10 minutes without even being acknowledged. One salesperson on the floor getting sold by someone who obviously had no intention of buying a bike. Guys in the back don't seemingly leave their cave. Walked out and spent $600 somewhere else. ps... Parking here is almost abuse. read more

I can't understand the bad reviews on here. It's as if these people went to a different place entirely, especially the ones complaining about the cost of parking. It's FREE, dude! They have a VAST selection of bikes and accessories from racers to cruisers to kids' bikes. You could lose yourself for days in there. Karen, the owner, spent ages with me to help me pick out the perfect bike for my height and needs. She didn't aggressively upsell but she also gently reminded me of all the things I would need (lights, helmet, etc.) and although I like to buy all that stuff online after extensively reading reviews late at night, I had built up enough trust in her to go with her recommendations. I'm glad I did. The store prices were about the same as the online pricing and I have not had a problem with the quality of anything she sold me. A few months after riding, the gears got jammed and I took the bike in and they fixed it on the spot and for free. I am guilty of buying almost everything online, but some things just require a hands-on shopping expedition, and buying a bike is one of them. This is the kind of local business that needs to be supported because it's not fair to go to the shop, try everything out, waste their time, and then go online and purchase. If we keep doing that, we're going to lose all our local businesses eventually and create mammoth corporations that know exactly what we want and when we want it and will then be able to wield extraordinary power over our choices. Oh, wait, that's already happened. Support your local businesses while we still can. read more

Just visit the store again,Dominic was extremely helpful,knows his craft,very HONEST,professional and friendly,THANKS SO MUCH DOMINIC,we're coming back to see you,thanks for all your advice and suggestions,MY NEXT BIKE BUYING IT FROM YOU. read more

I have to date, purchased 3 bikes, each time the experience was great Francisco UR the man. Caring, helpful and very very knowledgeable take my advise, stop by I'm sure U will feel the same. Jim Y. read more

Went in last weekend to pick up a headlight, found exactly what I needed. I was greeted by Jim. He spent 10 minutes with me going over the different brands. Then, Kyle spent another 15 minutes going over features and expectations of the different lights. I was treated with respect even though my sale wasn't much (sub $20). I will DEFINITELY be back. ***NOTE, If you're not a cyclist, a tube isn't defective if it lasts multiple rides. In all fairness to the bike shop, I've never found a shop that will cover flats.*** read more

Decent inventory of higher end bikes, but shop is in disarray and disorganized. However that's not uncommon for a LBS. What is uncommon is the wide varying range of the quality of employees there. There's a young man in his late 20s, pleasant and helpful. Older gentlemen in his late 50s/60s, totally unfriendly...so much so you wonder if he even wants your business. You would think a LBS that's been around here in the community for this long would have a higher, more consistent level of customer service. I would say about the same for their new store north of Oakland albeit that store is a bit more organized. If you want a good experience/relationship with a LBS, try DT Bicycle on sunrise in the starbucks plaza. They have different inventory but are heads and shoulders higher when it comes to friendliness and customer service. read more

I go in to get a tube for my bike, I'm standing at the counter for a minute while the two guys at the counter talk all the while looking at me. They finally stop talking. I ask for a tube, they tell me the tubes are located at the mechanics desk. Walk over, get a tube from the mechanic. Walk back to the counter, guys are still talking and I stand there for a bit. One of the guys takes the tube, and rings it up. Tells me the price, hand him the money, get my change back. Then I leave. No hi, bye, thank you or anything of sorts. Wonderful place. My first and last visit. read more

Quality products and great customer service when it matters. I bought a very nice comfort bike here - a townie - and I just love it. So I was disappointed when my chain popped and got jammed under the gears right as my friend and I were pulling out for a long ride. Twenty minutes before closing time, we wheeled the bike inside the store. They looked me up (I didn't have to bring any paperwork), took the bike to the back and in minutes the mechanic had it untangled and repaired the bent (whatever part) that was causing the problem. No charge. I read some complaints about customer service, friendliness. I've never found anyone to be unfriendly here. And really, I don't care so much if my bike mechanic smiles at me; as long as he fixes my bike I'll be smiling, and thats what matters. read more

Customer service sucks!! Bought bike and bike rack not very helpful. Also went to get air in my tires and not helpful after all the money I spent. Should have done my research before buying. Nice bike and bike rack but service subpar at best. read more

I bought a bike at their sister stores location closing about 3 months ago. The chain on it went yesterday so i brought it to them today. The mechanic took it with a smile and said hed take care of it. I got it a few hrs later when it was done HASSLE-FREE! Tipped him $10 for how EASY it was and the hassle free service. Seems to be working ok now. Will definitely go back! read more

We rented 2 bikes for the weekend to explore Ft. Lauderdale. Great value for very good quality bikes. Carvel was very helpful and friendly. Our hosts had bought bikes here and have been very happy. The selection of bikes looks good and reasonably priced. We'll definitely be back for either rental or purchase depending on needs. Thanks, Carvel, for everything! read more

Had an awesome experience and this store and with Karen. This was the 5th bike store I had gone to in search of the right bike, my last bike purchase was 20 years ago. I 'm a 5'10 woman and was looking for comfort but yet a bike for serious exercise. Karen was the 1st women on my bike journey and the only one to put me on a man's bike. She said because of my height and long arms I would not be comfortable on a women's bike and she was exactly right. I would highly recommend any women to go see Karen, she has a women's approach I didn't feel at any of the other male dominated shops I visited. # loving my new ride ! read more

I was in town (From NY) over Thanksgiving weekend and i could not pass up the opportunity to ride in the warm weather, so i searched for a local bike shop to rent a road bike from and i found Big Wheel Cycles.They were simply GREAT! The service, price and of course the bike; The 1st 'S' works Specialized model (full Dura Ace). So, thank you again, Yisraeln read more

2 hours to change a caliper and an inner tube. I dunno. It's fair service at best. I've been here since 10, he's put three other people who didn't have an appointment in front of me. The place is nice. Service guys breath smells like rotted dog read more

On Thursday 5/21/15 I went into big wheel cycles to purchase a new bike. I was greeted by Jim and he was very enthusiastic and knowledgable right from the start. I was looking for a road bike instead of a mountain bike. Jim showed me the cannondale and specialized models. I wasn't able to find a cannondale in my size with the components I wanted. Jim showed me a specialized sirrus elite with v brakes because I didn't want disc brakes. I liked the specialized model but the bike I needed wasn't on the sales floor and Jim went to the computer and located the bike in his warehouse. I agreed that was the one I liked and returned the next day to pay for it. That day when I picked it up I told Jim I was also going to bring my wife in to purchase a bike for her. Her experience was just as good as mine. Jim, after hearing what she wanted from me, had already started building her the perfect bike. She wasn't pressured to buy the one he built her but after we looked at a few models with Jim and his colleague we decided the one Jim picked and built was the one my wife wanted. It was a great experience. read more

This place is a joke. It is my opinion they cater to taking advantage of tourists because any local who spends any time in this shop will likely not come back. A woman at the front desk was extremely rude, it took them 2 times to try and fix my bike. When they couldn't fix it they told me to bring it to the new big wheels by Oakland. I spoke to several buddies who are big into cycling and they all said the same thing. Unless you are buying a bike this store has no interest in dealing with you. There are better options out there. read more

Purchased my bicycle here as they had a large selections of bicycle options from the casual cyclist to the racing enthusiast. Also, I was able to customize with colorful accessories. Entire process, incl bike setup, took 1 hour. Friendly and knowledgeable help. Parking is available in the rear of store. Pricing is reasonable. Happy customer. Across from Holiday Park, next to Hertz Rental. read more

I bought a cannondale road/mountain bike from them 6 months ago. They helped select the right bike for what I would be using it for and did not try to oversell me. I have to tell you that this is the best bike I have ever ridden! Without their input I would have bought something else instead. Not enough praise can be given for their expertise and time they gave me to get the perfect bike. On top of the great bike they offer great service. I recommend this bike store(and their other store on University) to everyone! read more

Worst business of ANY kind I have ever dealt with. Sorry I did not read Yelp reviews first! Spent over 700 dollars on a bike, paid for them to deliver it additionally. Rode it four times in our gated community on smooth blacktop.Tire flat and not taking air. In a phone call to them ...they blamed every possible thing EXCEPT a tube being defective when I bought it . This is a cheap repair for them , like $15. But instead of being gracious they were nasty and unhelpful! I am in business too and I know that I would accommodate someone on this , especially since we were planning a new bike for my husband. They lost another $700 dollar sale for what would have cost them nothing. read more

I have purchased two bicycles for myself from them in the last 3 years. Was just there today and will be purchasing a bicycle for my wife there next week . Karen, who has helped with all of the purchases, could not have been be more knowledgeable, helpful or accommodating. I am surprised by the other reviews. Those are not the store and staff I know. read more

Went in to repair flat tire. Karen, owner, very helpful with timely repair. Also, she provided tips as to how to reduce the probability of getting a flat...do not ride on soft tires, if bike has not been riden for 1 week +, the tires will start to lose air. Solution: keep air pump on hand to re-fill soft tires prior to riding. Lots of bicycle options to customize your ride incl shoes. Purchasing a beach cruiser for husband here. read more

I've wanted to get myself a bicycle for quite some time now and have visited plenty of shops in the Fort Lauderdale area. This was my third place and I have to say I left knowing so much more information about what I wanted and how to make my decision than when I came in! The staff was very knowledgable in that they have experience in bicycling. It's very nice to have someone that knows what they are talking about recommending different options to you. It was almost like taking s test! He make sure he knew exactly what I wanted to use it for and found things in my price range! I didn't feel like I was being pushed to buy one at all. They even said that I could come back and test ride any of the bikes I checked out because that would be the ultimate decision making factor! When I decide to make my purchase I will definitely be making it here. So glad my friends have recommended this place to me!! read more