I ordered yesterday, 3/28 and I wanted to leave this review because I genuinely had a great experience, the customer service was on point. I believe it's important to acknowledge when businesses take feedback seriously, make improvements, and prioritize their customers. I'm excited to share my thoughts. We ordered the 25 wings and gyro fries, and everything was incredibly fresh. The wings were a great size, cooked perfectly, and they didn't skimp on the gyro meat for the fries, definitely worth every penny. Beyond the amazing food, the atmosphere is just as impressive. I truly appreciate seeing the owner involving his young sons or nephews in the business, teaching them the value of hard work. One of the young men even helped me to my car and was so polite, it was a great experience all around. I'll continue to spread the word about BigCity Cheesesteak and will definitely be back for more! read more

I got two sandwiches and an order of fries for carryout. The sandwich I got was good, and my friend enjoyed his, but neither were what we ordered. And the fries were also wrong (I ordered gyros fries and they gave me cheese fries). Why didn't I call and ask them to correct it? Because the lady at the register was rude and unfriendly and I didn't event want to bother. They charge an arm and a leg and then mess the order up. This place went downhill fast. I miss when they were over by Menard's and got things right. Welp... no more of this place for me. read more

Food was amazing. The service was scary good. And the music they were playing was great. Cheesesticks are amazing. Cheesesteak was great. Coming again soon read more

Went on the 2$ egg roll day and they were not prepared. Waited almost an hour for 3 eggrolls. The young lady at the counter could care less about customers. No way she should be working in customer service. Another black owned business that I'm crossing off the list. Shame. Do better!! read more

Food was absolutely killer, I had the big city cheese steak. Definitely will be going back soon

The lady at the register was so unpleasant to deal with I would never consider coming back.

slow as ever, food aint that good. thumbs all the way down. I gave them 4 tries. but im from chicago and I know real hood food. not recommended at all. read more

Great food let's start there I've had it three times , but customer service, customer service, customer service... only within my community is it always an issue .... If you want to wait and be ignored and wait some more then head up and try some of the eggrolls ... i vowed that o wouldn't return . This actually started with the Hammond location ended with the muster experience... You changed locations but kept the same vibes from the last spot .... Reply to this when yall get it together , Love you all be blessed read more

I follow this restaurant on Instagram and it has been on my list to visit. I stopped by very hungry and decided to try it. The service was quick, restaurant clean and the staff was pleasant. I loved the Buffalo Chicken egg rolls. It was very tasty and fulfilling. I cheeses and the sauce was oozing out each bite. The chicken Philly was food but I didn't care for the chicken being grounded up. I prefer a chicken breast chopped up. However, it was flavorful. I'll go again. read more

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First timers tonight, we got a classic cheesesteak with pepper jack & mild wings. Both delicious - we will be back! As Munster residents sorry we waited so long to try this new spot to our town!! read more

Update and basically it's more on the service to which determines if a business is successful or not. I won't be back at this point. I called trying to place an order because the wait is long long!! I was put on hold a long time so I hung up and tried to call back several times. Busy signal for over 10min. Once I arrived the young black guy with the ponytail just blank stared me as I calmly told him he put me on hold and the phone was still off the hook. He just looked at me didn't say one word. No apology. Horrible customer service. I would have waked out but my family insisted I grab these sandwiches. So as I sit and wait for my food typing up this review. Let this be a notice to mgmt and your staff. Some of us Yelpers and I left a good one when it's done right but when it's done wrong a real Yelper will always leave a review. We will find another spot moving forward because customer service is 50% if I return or not. read more

The counter/cashier has zero vocabulary skills. No way she should be working in customer service, ordered double steak, I hate to see what a regular steak looks like, Not all its hyped up to be... read more

Based on a single visit so far, I would say that the food was very good--certainly made fresh to order! The person taking our order was neutral in tone, but quick and attentive. However, the chef (co-owner?) was particularly friendly, and wanted to make sure that we enjoyed what he had prepared. He checked in on us a few times. Granted, we were the only people in the restaurant at the time, but still... If I can offer some constructive criticism, the price is what surprised me. $17 for a foot long buffalo chicken cheesesteak seemed a bit on the pricey side, especially considering that it did not come with fries or a drink. Furthermore, with Jersey Mike's, Chipotle, and Five Guys Burgers just across the street, the proprietors of this family-run establishment may want to reconsider their pricing structure. Thanks! read more

The Fact I Called At 7:50.. they said my order would be ready in 20mins "cool. I arrived 8:10 pay and I'm still waiting and it's 8:50.. That's insane Never Again Service is horrible do better black man!!! I'll Take My Money Back read more

So my husband goes and get a large steak bigcity cheesesteak for starters he place his order at 8:01pm and did not get his food until 9:00pm when got home and I checked the food the sandwich was wet cheesesteak had no flavor what so ever we will never come to this place ever again I was on the phone with him while he was there he kept asking what was taking so long with his food the cashier I guess kept saying it's coming up but never would really say when he was getting his food oh yeah and not to mention the redropped fries are you guys serious the total came up to 23.33 and the sandwich had no flavor the bread was wet the fries were redropped I can't believe this is how you treat people who come and spend money with you guys the worst service ever from what I see for one sandwich I will never spend money here ever again read more

We ordered food at 5:30. We did not receive the food until 7 o'clock. We waited almost an hour, and honestly, the arrows are not worth it very greasy. The restaurant fell off. The service is very terrible and was so crazy. I ordered online and paid for it online, I would never read more

BigCity Cheesesteaks - It's not worth it at all. We waited an hour and a half to receive our food and it's overcooked not worth the wait not worth the drive - Cheesesteaks Near Me - Munster, Indiana

Like many I have been following them on Instagram for awhile and had to make a trip when I did my weekly trip to Indiana. Atmosphere was okay not to talk about. I ordered a Small Chicken Cheesesteak, Steak Eggroll and a Small Water Ice. The Chicken Cheesesteak was good and it had flavor but I did ask for no onions or bell peppers and they were on the sandwich. The Steak eggrolls were good I just would have liked a little more filling in the inside. The Water Ice I got was Strawberry and it was sweet and flavorful. not sure what Water Ice is but it is a unique taste because its not a snow ball but its not an italian ice. But none the less it was good. Price was average Overall good experience and the food was good. read more

BigCity Cheesesteaks - Philly Water Ice - Cheesesteaks Near Me - Munster, Indiana

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If you blink, you might miss it. And if you miss it, you'll regret it. If you like good, quick, and cheap eats, Bigcity is the place for you! This is a no frills kind of place, but it's orderly and clean. There are a few tables inside so if you want to sit and eat you totally can (although usually when I want a cheesesteak it's to go). They also have some board games up front that you can borrow. I ordered the cheesesteak because come on, it's in the name, and chicken egg rolls. My better half ordered the steak fries. The cheesesteak was bomb and came with fries (might've ordered the combo). The steak is delicious and juicy even though it's the slim cut I'm used to. The cheese was melted to perfection. The bread is the more fluffy and soft variety and honestly, I don't discriminate when it comes to bread so I loved it and it was balanced perfectly with a heaping amount of steak. The egg rolls are amazing! So delicious... just the kind of finger licking food I needed. And I was shocked by the size of my husband's steak fries. We aren't in Indiana often, but when we are this will definitely be a stop when we want a bite! read more

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I called ahead of closing time to place an order. I was told that orders were no longer being taken over the phone, but ENSURED that I could still order if I got here before closing. I got in the car and drove all the way to the location to be told that I could no longer order because the grill was being cleaned. I was not met with any type of compromise or apology, but a confused face with no resolve. Unprofessional. read more

The cashier, Chanel, was very welcoming, patient, and kind. I got the catfish and it was delicious. I'm looking forward to returning to try more items off the menu. read more

Good cheesesteaks and egg rolls but still not cutting the fat & membrane off of the chicken so unfortunately chewing fatty rubbery pieces is inevitable. read more

BigCity Cheesesteaks - Chicken membrane & fat. - Cheesesteaks Near Me - Munster, Indiana

The food at bigcity cheesesteak was excellent. The steak and chicken egg roll were very crispy and tasty. Chickenfries were my favorite. We will be coming back , thank for the fast and great service! Happy 1 anniversary !! read more

Terrible customer service, lady doesn't know Jack. Doesn't know when food will be done. Waited an hour for a order is insane. Don't get me started on the flies read more

Next time you ask what's the best thing to get to the person working there listen!!! I got the large hot pepper Jack cheesesteak beef & hubby got the large bacon ranch chicken cheesesteak with fries. They both were bomb but my husbands was way better. I'd get that one next time! These things are HUGE! read more

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Great customer service. The food is always hot and fresh to order. So happy to support our black businesses. My favorite it the Philly steak egg rolls. read more

Great customer service and the cheesesteaks are really good. You can taste the seasoning in the meat and you don't have to ask for extra cheese like you do at most places because they give you plenty. read more

Greasy food. Very long wait to get the food. Not a very pretty place to wait. I do not recommend this place. Sorry.

Tried the Munster location today for the first time and was not overly impressed. Fries were good however hardly any cheese in my cheesesteak. Also ordered without green peppers and had quite a few peppers. I lived outside of Philadelphia and know what a real Cheesesteak is like. Keep trying Big City. read more

So I tried this today I got the gryo eggroll, the cheesesteak sandwich, buffalo chicken cheesesteak and a 10 piece chicken wing with the garlic buffalo sauce and I must say that I give the restaurant a 5/10 score and I say this because the food was salty and it also lacked flavor when eating salt was the only flavor present, but I will say that the portions and and quality of the food is great but better seasonings and less salt is needed . read more

This restaurant used to be in Hammond but is now in Munster. I decided to try it because I saw a lot of ads for it on Instagram. Nice restaurant and nice people but for the first visit I was disappointed that all of my food tasted like it was cooked in old oil. I purchased food for other people who said the same thing. I paid a lot for this food. And the catfish sammich was $11 and didn't include fries. I also ordered a steak egg roll but they gave me chicken. Not sure I'll go back. read more

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Here's the thing: we waited over 40 minutes for two cheesesteaks, so we were a bit salty at first and thought, "unless these sandwiches kick ass, we'll never come back." To our surprise, these cheesesteaks were HOT FIRE. The bread is exceptional. Also we customized a sandwich by removing the peppers from one and it was all correct. read more

100/10 for the food, definitely will be coming here everyday! Staff are really kind, generous, and they put live into the food they make.

Don't sleep on the catfish.....this is by far the best catfish in the area!! It's the real catfish not what other establishments in the Midwest call catfish. I cannot believe there is not one review about it. If you know real catfish this is it!!! And seasoned to perfection!!! read more

I would have loved to eat the so called delicious food, but didn't get a chance to. This is the third time they've cancelled my order and didn't tell me. They didn't even want to issue me a refund. I can't believe that do customers like this. Absolutely diabolical. If you want to eat, it's a 50/50 chance you will actually get anything to eat. Right now, I'm disabled, in a wheelchair, and I have no food. I can't just go out and get it myself. So, this is how they do disabled customers. Outrageous. read more

The people are very friendly, I did like the steak egg rolls. I really was not impressed by the cheese steak sandwich.

Yea my sandwich was horrible, soggy and not good , luckily I ordered egg rolls because this was horrible. I asked for onion they didn't put it on my sandwich ..... I won't be purchasing that again read more

BigCity Cheesesteaks - Suppose to be a steel sandwhich - Cheesesteaks Near Me - Munster, Indiana

Great sandwich, I came from Chicago I love the cheese steak sandwich and the egg rolls delicious! The owner is very friendly great service it's worth my gas. read more

Food was great! I had the six piece chicken wings with fries and a steak egg roll. The chicken was fried to order, so it was given to me hot and fresh. It was well seasoned and fried just right. The egg roll which I suspect was frozen was tasty nonetheless. The fries were nice and crunchy like I like them. The wait time was about 15 mins. Not bad for fresh fried chicken. I'll wait. The staff was pleasant and accommodating. I was next door for a work physical and decided to stop in. They made my long wait time bearable. I will return in the future. I'll attach a photo of their menu. Give them a try! read more

BigCity Cheesesteaks - Photo of Menu 10/2020 - Cheesesteaks Near Me - Munster, Indiana

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My Husband and I have visited the Munster location 8 or more times. Unfortunately, we will not be back. You guys must focus on being consistent so that your business will grow. When the Owner is the Cook, the food is amazing, but when he isn't there, you have to pray that you don't curse anyone out for ruing your meal. I wish you well, and I hope that you acknowledge the constructive criticism and "do better"! read more

Okay, This spot is Good!!! The spot looks like it's was in xxl for the best in "Hood Decor " but the Food is something that can't be copied!! Now to be honest...This not Healthy sh*t! This bulletproof glass gourmet, I need to eat , I had to much to drink Eats!! I got the munchies, eats!!! Cheesesteak... super yummy,pepper undertones , salt....beefy...great quality beef too! Buffalo wings...Fried heat niceness! Fish seasoned to perfection (whiting and catfish)..yummy!.....But my favorite, Man ... CHEESESTEAK EGG-ROLLS!!! You must try them!!! The staff was awesome! So take your blood pressure meds and Eat a salad the day before, bring your crew and check this spot out!! read more