Ordered the Parmesan chicken sandwich and it was way overcooked. The food is awful, the service is awful. Stay away from this shit hole. read more

Frankie's Philly Steak - Overcooked chicken Parmesan sandwich! - Cheesesteaks Near Me - Hammond, Indiana

Went to the Hessville location on Kennedy Ave. I got the Everything Philly Steak w/fries. It was fantastic! The service was fast and friendly. The business looked nice and clean as well. read more

Frankie's Philly Steak - Everything Philly Steak - Cheesesteaks Near Me - Hammond, Indiana

Wings were just absolutely terrible as soon as I opened the box and I asked for lemon pepper, there was none. I also ordered a Philly asked for no mayo, they still put mayo on it. And on top of that they almost didn't give a refund for the expired taffy grapes they were about to sell to me. I didn't check my food before leaving which is my fault but let's be honest it was way to many screw ups for any of this to be the customers fault. Will never be returning here and DEFINITELY DO NOT RECOMMEND. read more

Frankie's Philly Steak - Wings - Cheesesteaks Near Me - Hammond, Indiana

This place is the definition of overhyped trash. Y'all took months to open, had the whole city thinking some fire was coming, and when the doors finally opened... it was straight hot dog water. Food? Weak as hell. Bland, soggy, and looked like it came off a kid's menu at a bowling alley. Ain't no flavor, no pride, no effort. You could've cooked better sh*t drunk at 3am with your eyes closed. And the service? Don't even get me started. I've seen turtles move faster. Nobody knows what they're doing, and the vibe in there is dead. It's like they gave up before they even opened. Whole place feels like a joke. A waste of time, money, and gas. If this is what y'all made people wait for, shut that sh*t back down. I wouldn't eat here again if it was free. read more

This place is terrible 3 strkes your out today I ordered steak tacos and guess what I got for steak they used the meet that goes in a roast beef shit was terrible they'll sale you anything to make money 2 thumbs down read more

This restaurant is a TOTAL SCAM - it's outrageous that I even have to post this review. Wednesday night I ordered takeout ($78 worth of food) only to get home with items missing and our order messed up! I contact the restaurant immediately to alert them to their mistake. MOST restaurants, or real authentic businesses would take ownership of their mistake. NOT this place. In fact, the lady on the phone not only ignored me as I was talking (she was talking to other people) but refused to assist me by telling me there was nothing she could do. We were without a sandwich, another sandwich was made incorrectly, and we received the wrong appetizer. After numerous phone calls, since the lady kept hanging up on me, they eventually agreed to remake the part of the order that was missing and made wrong. Someone was on the way to pick it up for us - since they wouldn't deliver the missing items to my house. However, upon arrival to pick up the remade items and missing item - they were told they had to PAY for it again! It was because we didn't return the food that was made wrong - and the food we were missing!!!! How can you return missing food??? Obviously, this sent the entire transaction into a downward spiral - since after asking for a Manager several times and being told they were NOT in at the time, the phone was passed to one of the line cooks who impersonated the Manager. (how convenient the manager wasn't in, but he just showed up in a matter of seconds!) The "real" manager called me back later - only to argue with me on the phone because I wouldn't bring our order back so they could exchange it for the correct order. This "manager" gave me the number of who he says was the "owner", also someone who doesn't exist! Eventually contacting this business via FB, I was assured the real owner would call me back. The "real owner" did in fact call, and promised me a refund, but then when trying to collect by meeting with them at the restaurant, they blocked my number and now the FB messaging conveniently doesn't work. They won't even answer my call because I'm sure they blocked my number at the restaurant as well. WHO runs their business this way? WHY is this okay? $78 for food that wasn't correct and missing. This place will NEVER see my business again. In fact, a report is also being filed with the BBB on their service and deceitful tactics to get rid of a disgruntled Customer. read more

Frankie's Philly Steak - Gyro without Onions/Tomatoes - BUT made WITH onions & tomatoes - Cheesesteaks Near Me - Hammond, Indiana

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Probably the worst turkey sub I have ever eaten. I took one bite and threw the rest in the garbage.

This was our first time in Frankie's. They have a huge selection which all sound fantastic. My husband ordered the Gymshoe Sandwhich with fries. He thought it was pretty good. I had the Buffalo chicken sandwich but I wanted it on Pita. They said they had to charge $1 extra. Ok whatever. I also grabbed a strawberry cheesecake since I'm a huge cheesecake fan and taffy apples for my son. We get home, unwrap it all and it looks good. The food was hot, smelled good, etc. However, the chicken was cut into big chunks and it was over fried. It looked more appealing then it was. I was pretty disappointed. The service was so-so. No one smiling or greeting you. They weren't outright rude, but def not outgoing or friendly. The restaurant did seem clean, so that was a plus. I prob would try it one more time just to give it a second chance. read more

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Frankie's is a small spot in Hammond Indiana. I had passed by on a number of occasions with the plan to stop in. Well I stopped in Saturday. They have a pretty extensive menu, which made it kind of hard to choose, however, I narrowed it down to a couple of Philly's. I had the mushroom Philly, which was delicious. The only drawback was the underside piece of the Philly was super hard. I could only eat the meat and the top part of the bread. As for service, it was adequate. I wasn't expecting much in terms of super friendly service. Nonetheless, if they can get the bread on point, I recommend the mushroom Philly. read more

Frankie's Philly Steak - Mushroom Philly Steak - Cheesesteaks Near Me - Hammond, Indiana

(0 STARS) You want to say i am fake and that my review was fake!? me and my friends got sick from your food we got food poisoning and ecoli you replied to my review negatively because you are in denial of the sickness that your food causes and the people you hire have no idea what theyre doing or what the difference between raw and cooked is!! thank you!. (look your literally a fake bot replying to this with the same copy and paste message that you use for anyone who speaks the truth about your business) yall need to be shut down now!! read more

I've ordered a few times now from this place and guys, it's just not good. The quality is severely lacking. Don't get the hot dogs, ever. They are virtually flavorless and greasy. The Philly sandwiches are just okay. Same with the soup, which they got the order wrong anyway. Fries, too. Meh... mediocre at best. Everything just tasted prepackaged, frozen. They don't even make their own dressing. No house dressing. No homemade ranch. Everything is in a packet. I'm really surprised they're actually still in business. I'd rather eat at the old Subway that was in this location previously. read more

Frankie's Philly Steak - Nice lil seating area with booths and 2 big TVs. Smells very clean. - Cheesesteaks Near Me - Hammond, Indiana

Was literally just ripped off by this place. My brother placed a large order for pick up and i was driving to meet him from chicago. They forgot my chicken gyro. So he calls to say that it's missing and the regular gyro was smothered in onions (requested no onions). So i go out of my way to stop to pick it up. They tell me that I need to bring the food back to get replacement. Um; we didn't get the chicken. Then they told me I had to pay for it again and request a refund from manager. I didn't stop at my brothers first so I don't have the gyro; offered a photo. They weren't interested. I asked again just for my chicken, they demanded i pay so I left and went to White Castle. Upon arrival my brother calls more to complain. In addition the fried okra was actually cauliflower. So at this point all food is cold. It's 8pm, I've already been driving 3hours and they want us to bring all of the food back for any refund. My brother has now requested a full refund including his tip due to terrible service. Also declined. So here we are. My brother trying to get ahold of owner; extremely displeased. Please see photos below for additional proof. read more

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Great and friendly see u e. Very personable and helpful! Communicated wait times and confirmed online order detail. Great customer service.

Horrible attitudes, horrible customer service & horrible food. Don't even waste your money going here. Dude at the register was rude as hell & acted like he was annoyed with me taking my time to order (never been here before and wanted to scope out the menu), no one was even in there but me!! Waited over 30 minutes for my food which the food was TERRIBLE. This was my first and LAST time going here! read more

Went to this place for a gyro cheese burger worst ever I was kinda glad the cook got a attitude because it looked gross big hand made patties that been sitting around for to long the meat is not even red anymore I ask him not to put the gyro on the grill he open up the door and hollar something I was more than happy to ask for my money back customer Service is garbage just like the food read more

They're food is great BUT now it's like your paying for a 4 star meal but only receive a kid size meal. I ordered a Philly cheesesteak with sport peppers and received a sandwich with nothing but Bread and cheese the meat was BARELY there!! I paid $10 for bread and cheese that's so unacceptable and then if you try ordering over the phone they don't give you their undivided attention they end up messing up your order and blaming you for it, when in reality you carefully talked over the phone and told them what you wanted. I don't see myself coming back here if they're not going to sell the food they have posted in the pictures! read more

Frankie's Philly Steak - Philly cheesesteak with sports peppers - Cheesesteaks Near Me - Hammond, Indiana

This is for the new Kennedy Ave location. Why in the world during your opening first month would you put a young lady with no social skills on the register to deal with the public? The dismissive attitude that she had on display is a reflection of the kind of service we can expect in the future. My wife and I came inn for the first time for this location and both ordered the same think but I ordered mozzarella cheese on my Philly instead of the cheese wiz. I was charged extra for the change in the selection of cheese. We drive back home and sit down to eat just to find that my sandwich had absolutely nothing on it but bread and meat. They did put the onions on the side like I asked. They didn't even put the wrong cheese on it but they didn't put the cheese that they charged me extra for either. After getting dressed, driving back to the restaurant, standing in line and explaining that my order was wrong. She tried to minimize the error by asking "was it just missing cheese". She did this with the worst attitude and the whole time she never said sorry for the messed up order nor for me having me to drive back up there to get the order done right. That's when I wanted my money back. She told the guy that I wanted my money back because my sandwich was missing cheese. I want you guys to know that I would have just let them remade my sandwich but because of her poor attitude and lack of social skills while dealing with the public the company didn't deserve my money. I've never got this service at the location on Calumet Ave..Your food is always good and made just like we order it. Mistake are made what we do is acknowledge it, fix it and move on with an apology for the mistake. You don't act as if the customers is wrong for wanting their food made right. If you let her work with the customers please broaden her vocabulary with words of apologies. Your customers deserve better. I'll post this on Yelp also until the Kennedy Ave is listed on Google. read more

I actually love going here, it's very fast service and overall they are very nice people. They usually get my order right, but if today so just a minor slip up lol. I asked for Jalapeño peppers but I think it's Jardiniere peppers instead. I wish I checked before I left, but that's on me I guess. Overall I'll recommend this place, just check before you leave just to make sure. read more

Frankie's Philly Steak - Original Philly Steak with peppers - Cheesesteaks Near Me - Hammond, Indiana

Pretty nasty If I had a can of Hormel chili no beans and some Vienna hot dogs and of course some buns I could do a lot better than what I just got through eating the fries were good but the chili dogs are pretty nasty that'll be my first and last time there read more

Oh man what can I say about this one. Best cheesesteak I've had in the region. I've been here twice within the week for a sandwich and it's absolutely delicious. So delicious I found myself craving a second visit within the week. If you're local to the NWI region you're not going to go wrong with Frankie's. Plus they include fantastic fries with your sandwich. And a generous portion at that. With my second visit I also grabbed a maxwell polish. They do it just like you'd expect from Chicago onions, mustard, and sport peppers. Comes with fries and also super delicious. I say explore the menu and you won't go wrong here. Try them out, I don't think you will be disappointed. read more

Food is ok & I'll say because I think it depends on who is cooking because they cook how they want ..they will throw your stuff together and dare you to say you don't like it!! They charge $1 for everything extra, lettuce, tomatoes, hot pepper! Also the pricing makes no sense. I order a Philly steak sandwich for $12.99 and it comes with fries order a gyro for the same price no fries.. like im so tired of them this is my last time eating from there read more

This is the spot. Food was hot, fresh, great quality and delicious. Definitely the best Chicago food in NWI. Hands down this place never fails. I always get food from them when I have visitors. I lived in Hammond for 10 years and there is no better restaurant than Frankie's. I love this place! read more

Wow. I've been here multiple times in the past, and I couldn't have left them hanging. Awesome food and service, super satisfied, and the prices are reasonable. Inside, it's old-timey, and an over-all great store. AWESOME! read more

The food at Frankie's Philly Steak was simply fantastic! Their Philly steaks are SOLID! - tender, flavorful, and packed with onions + cheese. We catered from here for a Labor Day celebration and all my guests were satisfied. You definitely get your moneys worth with their portions. We will definitely be returning! read more

Love this place. They have the best food in Hammond. My favorite is the Frankie Philly

Pricey, but the food is good. Fresh and they get busy. Philly steak is alright, could be a little bigger and with cheese sauce. Like come on, if your making phillies let get as close as possible. read more

y'all this is the best food place since I been in Indiana!! good service as well !!

First time there. Plenty to eat. The sandwich was big and came with a lot of fries. I got 2 meals out of it. He uses only the best ingredients, I can tell. Even the napkins are high quality. The place is clean. There is a lot to choose from on his menu; I'm sure there is something for everyone. They are quick in getting your order. They stay open late at night, which helps me a lot. They are friendly. Couldn't ask for more. I will definitely be going back. Well worth it. read more

Frankie's is about to become my new favorite spot! I must say I was disappointed last week when the shake machines weren't up and running yet, but that's ok. The mushroom swiss burger... outstanding!!! jalapeno poppers with cream cheese... YUM. mozzarella sticks... YUM... nuggets... thumbs up!!! You need to start a rewards programs for those of us that frequent there regularly to earn points!!! :) read more

First time trying Frankie's. Friendly staff, great philly cheesesteak sandwich. Kids loved them. We will be back.

Pretty good philly and gyro plate, better than some of the other Philly places around the area. Good customer service and clean new restaurant. read more