Rudest customer service I've ever had the displeasure of speaking on the phone with. Attempted to schedule a pump truck when my septic was backed up. Received nothing but insults. Clearly they don't need the business. When I asked if I should call someone else instead the reply was "yep, call someone else, we'll cancel your appointment" and promptly hung up. the next place i called was super friendly and sent a truck the very next day! read more

They are always prompt and reliable and caring . They care about the situation, and how to fix it, and will check on you afterwards. They're GOOD! read more

One of the owners Steve installed a continuous water heater before he started this company. He did an excellent job, and his rates were comparable to other companies. I definitely recommend this company, and they have a lot of experience with plumbing and heating. read more

arrogant, rude, conceited. You guys literally pump crap for a living. I don't know what's up with this company, but they don't seem to like to do business on the weekends. when they do call you, they're very rude and abrupt. read more

I called today at 12:45, thinking I had a septic issue. Our tank was pumped by another company (couldn't remember the name) in July so I knew that wasn't the issue. I was told by the woman I spoke with that she couldn't tell me when they would be out but they would call before they sent someone. I called back after speaking to our real estate agent to let them know I knew the original company. When I called back I spoke with a man, he told me I would be better off contacting our original pumping company since they pumped it. I did as he suggested and the original company came and looked at it. This evening at 6pm, this company showed up trying to pump our tank. Without calling and AFTER they told me to call a different company. They did no work, and left a $250.00 invoice on my door. My husband has called and talked to two different people who keep hanging up on him. DO NOT USE THIS COMPANY, AVOID AT ALL COST. read more

I have been a customer since 2013......no longer giving Bigfoot my money. Zero customer service and just plain rude. I promptly called Fairbanks Pumping and Thawing and am scheduled for a pump out. Rebecca was professional and prompt. There are other options Fairbanks for your septic needs! read more

Our septic was backed up and had to have a clog cleared a couple weeks ago. But the problem continued, it seems they didn't clear it completely the first time. So on top of the bill to clear part of the clog the first time, I had to pay another bill more than 4 times the first amount for them to fix what they should have fixed when they were here before. And they left the stuff that was stuck in the pipes on our lawn! Should have looked up reviews before calling them. read more

After calling 5 different businesses and only getting voicemails Bigfoot answered our call. They were very busy but put us on the list. We finally got our sewer pipe thawed after a 24 hour wait. None of the voicemail messages returned my calls. Thank you BigFoot! We value your service. read more

Our toilet and shower got clogged. I called the landlord who assured me that Bigfoot Pumping and Thawing would be getting a hold of me soon to set up an appointment. About Eight hours later I give them a call to find out what is going on. They proceed to inform me on the first day that it might take a couple days, It sucks but I understand. The next day I give them a call to see if they will be able to come check out my house sometime today. They proceed to inform me that some council needs to consider it before hanging up on me. I called them back, and pleaded to simply know if I was on the schedule for today, and they informed me that they would never be showing up. I didn't get service at all, just jerked around for roughly 36 hours. read more

If Bigfoot is only looking to do big business jobs they shouldn't advertise residential services. I called with a specific request was called back and had a terrible experience over the phone, was refused a quote being told " you have done business with us before you should know" was pressured for my payment information prior to any commitment of service or total, was told to "send a blank check in the mail and when they received it they would do the job, by then it would be worth their time anyway" was told to " find someone else to do business with" then I was rushed off the phone saying if they had time to call back they would. I can understand being busy and maybe my hour or two of work wasn't they type of business they wanted but there was no need to be the way they were. I called Glacier Point Services was quoted put down a payment and service will be done today. Update: I was called back by Bigfoot after my review was posted. He was upset that I would give someone else the business, I explained that when asked questions for things like a quote or a timeline they were pleasant and gave me the information before taking payment information. He felt the need to justify his words to me rather than just apologizing. I'm glad he made the suggestion to do business with someone else. read more

I called them yesterday 1/30/21 to pump my septic system, instead thawing service came in. I explained to them my septic tank was back flowing, it just need pumped. The guy thawed my pipes anyway. After thawing, he charged me $300 and said my tank was full and needed pumping. He said he'll come back to get the pump truck. He indeed came back, pumped the septic tank and after pumping, he said he pumped around 1500 gallons, so additional cost to what he quoted me $415 before pumping. He charged me $645 for the total pumping. To sum it up, I paid $945 for not even 2 hours for both services. I felt like I got robbed. I think this business is taking advantage especially weekends. An awful experience, I don't want anybody experience the same. read more

I have used this company for several things over the years. A month ago I called them to open a sewer line. It was early in the morning. they said they would be there soon. The day went by and it was end of the work day and they had not showed up. I received several calls from the person living in the unit throughout the day asking when they would show up. Tenant said they showed up with no tools. They charged $750. Had to call another plumber to fix a day later. Tenant said read more

Wow!!! Where to start? If I could give this company 10 stars I would. Long story short. Woke up in the morning Friday (Fathers day weekend and then Federal Holiday Juneteenth) to water in laundry room, bathroom. Didn't know what was going on so followed standard protocol and Shut off water to house. Shop vac water and spend weekend drying carpets. Spoke to plumber on Friday and he told us what it probably was, over filled septic. Thank God only grey water came in house and we caught it pretty early and quit all water usage in house. Called pumping companies (going down the list) Friday, Saturday and no answer or return calls. Super bummed out now. Then on 1st thing morn Monday contact with some companies but they were booked 3 weeks +. Called Bigfoot, spoke to a lady (apologize that I don't remember name) she asked questions and gave info but was also booked out but said she would try . Hour later she called and truck is on its way. Driver incredibly helpful. Seems lift station circuit breaker tripped during city power outage, hence alarm never went off. Had no idea that could happen. Anyways Ma'am you are an Angel and Bigfoot deserves 10 stars! read more

We called BigFoot Pumping & Thawing five days ago to have our septic pumped and to also buy their camera sewer line viewing service, to see if the lines were OK. The polite lady stated they have a pump truck available this afternoon, but the camera wouldn't be available tell another day (camera man out of town). We were very agreeable for that. She asked us how the roads were (it being winter time), and we said we would call them back and let them know shortly when we go drive on them. We called back shortly thereafter, and let them know the roads were in great shape, they said they would call us when on their way (this was in the morning). They did not call nor show up, so we called back for an update. They stated it was too late now, and they would call us before coming out another day, and did not know when they would call or be available. A few days later we called to get an update on when they thought they would be out, with no luck on an estimate, said they would call us before coming out. Five days later they call and said they have time to come out and steam the sewer lines. I stated we needed to have the backed-up septic tank pumped first, in order for any cleaned material to have a place to drain to, if steaming was required before the camera service. The man was very short, rude, and stated that they won't be out anytime soon if they couldn't steam today. ( Really,,,!!,,,? ). Said they don't have a pump truck available today. I asked why they didn't show up the first day when they said they had a pump truck, and the man got really rude, and said to call someone else and hung up! Wow. I called back and he stated again to find someone else, and don't ever call back. We've been very patent, respectful, courteous, yet this man at BigFoot Pumping and Thawing was nothing but agitated and rude from the very get go. Totally disrespectful, short tempered and over the top rude. We will call someone else, and will be sure to recommend anyone else other than this company. There was nothing we said that warranted this type of interaction nor being put off septic tank pumping for five days. Their approach to providing services out of order lends to unnecessary over charges, and an unsuitable result!!! I'd suggest anyone call other companies besides this one. read more

Pumped my tank but said they had to come back, I think they told me they pumped 532 gallons but didn't. I wasnt there so I'll never know but they pretty shady keep an eye on them. read more

Called to schedule a thaw for our water tank pipes yesterday 1/7/2020 at 9:20AM. was told that they would call when they were on their way. The man who answered the phone was extremely rude. Called again for status update almost 6 hours later at 3pm and was told we were 6th in line and they would call when they were on their way. Again, extremely rude to me on the phone. I just called at 10AM on 1/8/2020 the next day to get a status update and the man who answered was unbelievably rude and unprofessional and told me we were 15th in line. When I asked how we changed from 6th to 15th he yelled at me and said he was canceling our service and hung up on me. I understand it is cold out right now. I understand that they are busy. I was not rude and was very understanding. I was just calling to try and get an update on when we could expect them out to work on our water system since one of us needed to be at home and now have to get on another companies wating list. I will never use or reccomend this company. Extremely unprofessional and rude. read more

I was recommended this company by our plumber. I had a plumbing emergency and after he completed the work he said our septic tank needed to be pumped. I had no idea. We are a military family and I am new to AK. My bf is AD and he was deployed at the time this happened. I have zero to no knowledge about plumbing I am more useful in a war zone because of my military experience haha So, when the plumber explained what needed to happen I called Fairbanks Septic and the lady who answered the phone was very helpful. She explained to me what was happening with our septic tank, what was the process, the cost and offered to send someone right away. The person who came did the job and made sure the pipes were running water to the septic tank as expected. I couldn't be happier with the service I received. Communication was good, and service was performed in a timely manner. I also asked a lot of questions because this is all new to me. Living in the lower 48 and in the city is definitely different, but the locals (to include businesses) will help you get through it. Not all businesses are good at customer service though, like every where else, but here in this area there are less businesses as options one can reach out to, so bad customer service has a greater impact on us as customers. Now that I know what the house needs. I will be calling them every year. read more

Do not do business with Bigfoot/pump and thawing. Called to get quote on cost for well steaming. Was told $200 and he could get to it today, "MAYBE" tomorrow. The home that needed to be steamed is in North Pole. We live in Fairbanks (about 45min drive). We didn't get a call from him that day to say if they would be coming out so we called him about 4:00 to make sure they were not going to do the steaming as we would not be there. We get home at its 5:17 Kurt calls to tell us he has a truck in route, it's about 5mins out. We told him we were home already and would take us about 45min to get there and he said he didn't care so long as someone was there to pay. Ok so we head to North Pole to meet up with bigfoot. Our well gets steamed (we got what we asked for). And then the bill came. $300 instead of $200. I call the office and was told yea that's for after hours? Wait, what do you mean after hours? I didn't request after hours. He said, "Well you didn't not request it either." He took our 4pm phone call as us requesting he send someone NOW. And that was not the message we left. We told him we wanted to verify that you were not coming out, as we were going home (Fairbanks). He was rude and kept telling me "You didn't ask" and basically because we mistakenly called him to verify no service today, we get the shit end of the stick. Paid $300 for services and deal with a A**HOLE that is rude and doesn't care about his customers. He's unclear of his services, you shouldn't tell a customer you can come out today when you in fact can't. And if he knew he was planning on charging me an afterhours fee he should have told me upfront so I could decide if that was something I wanted to do. Again, my fault cause according to him I should have asked those said questions. Sorry, that I trusted you and gave you, my business. Will not be doing business with him and will make sure no one I know does either. Good luck with your shitty service! read more

We have been using Bigfoot P&T for years. Their pricing is competitive, their service is rock solid & they will go out of their way to help in those rare household emergencies. Highest recommendation!!! read more

Bad customer service. The lady amber that answered the phone was polite, but in a follow up call, the man who answered the phone was very rude. We politely asked for an eta as our septic was backed up. This question is one that EVERYONE asks, so we were perplexed as to why the man hung up on us. We were taken aback by the rudeness. That same "man" hung up on our landlord, leaving an indelible impression on him as well. We called Homestead service. They were polite and arrived within an hour. This is how any sane business would conduct themselves. Maybe the man we spoke with ran out of "meds?" Never ceases to amaze me how many times we ( and we know we are not alone in this) hear people moan about not having enough money, yet you don't want to work! read more

Extremely rude plumbers. Would not tell me what they were doing, and just disappeared without telling me what was going on or even that they were done for the day. When I called to get more information, they refused to answer my questions and hung up on me. read more

I've been using Bigfoot since I bought my home. They arrived 40 minutes after calling. Found out the line was frozen. The steam trucked arrived a few hours later. The pump truck arrived back immediately as the steam truck was leaving. Nice, friendly, fast service from the operator to the field guys. read more

This may be the worst business I've ever interacted with. The owner is rude, abrupt, and attempted to bill me an additional amount for services on a Saturday after they failed to show up on Wednesday, or Thursday as promised. When they did show up Friday the work they billed for was unprofessional and incompetent. AVOID THIS BUSINESS AT ALL COSTS. read more

They have saved us 3 times in the past few years. Each house we've moved in to there's been some type of clog. We tried a regular plumber on the first house, they looked used a snake & was there less than 30 minutes and charges $250. Big Foot came out did a thorough clean out, was there three times as long and cost $100 less. Each time they've done a great job, this is a company that cares and it shows. read more

The work crew and operator was great that serviced me the day prior. They did the job and then some thank you for your service. Its the management that concerns me. The management was not a bit professional answering my questions over the phone and was rude taking my credit card info. I thought I was going to get hacked so I canceled my credit card. Asking for a receipt was also a bad experience and was not helpful. I will be using another service in the future. Being from North Pole does not give you an excuse to be rude to the residents you service. We deserve better in our community. I was expecting a home town experience, but instead I got the Junkyard Dog. read more

We were scheduled to have our septic pumped on a Friday. They sent out 2 drivers and a larger truck. The driver said they couldn't get to the septic because they had a load on and the truck was too heavy. They were very rude and didn't want to hear anything I had to say. Bigfoot ended up sending another driver in a smaller truck. This driver, Jonathan, was awesome! He took the route through the yard I told him to, and did it perfectly. Other than the rude first drivers and the snippy dispatcher, they did their best to get our septic pumped. Thank you Jonathan! read more