Stay clear Bait and switch scheduler and techs. Dishwasher install tech gets to appointment to INSTALL and says oh I can't today I don't know when I'm booked pretty far out. Then tells me $600 to install it's an empty already cleared dishwasher space with plumbing and electrical there already WTF !!!!!!! $200 to come over and two hours to install so another $400 total $600 I think he was delusional or a jack ass. Lowes installs for $200 yeah Altrol heating deliberately lied about scheduling install now I'm another two weeks out to get my dishwasher installed. $600 furnace maintence 30 minutes he was done read more

Dan was called to replace my water heater and he went above and beyond, staying well after working hours to troubleshoot my water system. He did not quit until he was sure everything was working properly. He was respectful, kept a great attitude even when my old system created additional issues. read more

Where do I start... firstly GO SOMEWHERE ELSE. (Not Prospector) Was charged $1300 for literally 30 minutes of work installing a warranty part replacement. when I asked how that works I got a nasty tone saying we have prices per service not by labor. No information given about the service that costs that much. full on stonewalled. Then a month or two later boiler failed (thank god it was summer) The run around again. couldn't get anyone to call me back. by the time they did I had found the part I needed online and they told me oh no, we can get it cheaper and faster. DAYS pass with me calling every day and over the weekend. they blew me off. Finally got a call back 4 days later on a Wednesday saying... oh well, I guess the deal you found was better. our will be twice the price and take 2 weeks. The next day was July 4. so the shipping would be put off another 2 days according to the supply house. We're 2 weeks deep now strictly because they would not return my calls. Got the part installed. charged another $1100 for plugging in wires and putting in a low water cutoff sensor. Memorial Day weekend. low water cutoff fails. no heat. it's dropping outside. leave TWO voicemails for emergency service. NO RESPONSE. Got Arctic Plumbing out who took care of it within hours... and they also said the low water cutoff sensor was installed SO POORLY they couldn't believe there wasn't glycol spewing everywhere. like it was about 2 threads screwed in which likely lead to the sensor failing AGAIN! called them today and got some runaround BS about "tech" issues. If you want to understand what your even being charged for they are not it. As far as you know it's just a randomly made up number and they will refuse to give you any clarity on charges. Save yourself time, money and frustration by calling anyone else. read more

In reading other reviews, my place of employment had a similar situation as the other 1 Star Reviews. I originally was impressed that they could come over the same day, as 2 of our zone valves weren't working correctly. I was told that a credit card must be on file "in order to schedule an appointment" - not a problem. But nothing was said about charging the card automatically for the service! They charged the card for the entire appointment, and before even telling us the amount of the invoice! Also, the tech made no mention of any of the charges. I actually received an email of the receipt BEFORE I received the invoice. There was also a large charge for using the credit card to pay - the tech did not make me aware of the credit card fee, otherwise I would've simply written a check. No quote was provided to our admin who was sitting within feet of the boiler the whole time of repair, nor mention of the credit card fee. The tech did the work, without so much as a hint as to the final cost. They charged a $250 call out fee (was not after hours), and then charged $378.18 for each Zone Valve and $198.22 for each Actuator. Along with the $49.10 credit card fee, our total invoice was $1,451.90. Pretty expensive! I understand how important heat is in the winter, but if we knew how much they were going to charge, we would've paid the call out fee and figured out something else for the rest. Fairbanks is a small town. Altrol has been around for years, but they need to remember this small town doesn't stand for underhanded business practices. Please remember, Altrol, that a successful business relies on repeat customers. If they want to improve their business, they need to re-think their processes and be upfront and honest - that goes a long way here in Fairbanks! We won't be using them again. read more

This is a Zero-star review, but they don't let you leave a review without giving at least 1. Not only did this company charge over a thousand dollars for getting heat in my son's home, but they also didn't even get the heat working. Why you ask because they didn't purge the system and the pipes froze. So the company now wants additional $3000 dollars to fix their technician mistake. With the temperature in the negative 40's dipping down past Negative 50, how can this company claim to have done anything except rip people off. So, while the company staff has heat in their homes my son and grandson don't. It just shows where this company's ethics are, take their money and run we don't care if they don't have heat and we caused the pipes to freeze. We got our money. How disgusting for a company to treat people this way. read more

Please read all these reviews @ 1 star. I would rate them less if I could. Altrol uses predatory tactics and pricing to gouge their customers for as much money as they can. My story: I needed a simple annual clean and tune for my boiler, a service I've gotten in the past for approximately $450 from Aire Serv and Cowles heating. Unfortunately, they were both booked or unavailable. So I used Altrol. They have a callout fee of $150. I can understand this if its unscheduled, however I scheduled the visit WEEKS in advance. I thought, ok, not a big deal they were my last and only choice so whatever, I'll pay. I paid over $1200 dollars for this annual clean and tune. OUTRAGEOUS. This included a $250 "troubleshooting" fee because i had a 5 minute conversation with the tech about a small issue I've been having. I did NOT ask him to fix it and he did not do any troubleshooting. It was a conversation and nothing more. If I knew it was going to cost me 250 dollars I would have shut my mouth. This is absolutely unforgivable and I will never use this company again. I will tell everyone I know to avoid this business like the plague. Date of service 12/3/21. read more

Took my old pump that I could have returned for 300 dollars and took 1050 dollars from me told me my boiler was working and we're still cold 5 hours later with not a word from the "company you can trust" read more

Total ripoff. "Technician" came out to look at our boiler and said it wasn't working because there wasn't enough fuel. We told him we had 50 gallons in the tank and he said that's not enough. We thought that didn't make sense (we are from here and have never heard this before) but ordered a top-off the next morning anyways. The person who filled out tank the next morning explained it looks like we were reading our fuel stick wrong and we actually had 110 gallons of fuel in the tank. Andrew Baumgardner literally came in, told us some story about not having enough fuel without even taking a look at the boiler itself, and charged us $450. I called to ask for my money back and got transferred to some manager and he sounded like he had just woken up. Altrol is a company of liars and rip-offs. read more

Never use this company. They will overcharge you and not fix your problem. They say satisfaction guaranteed and then rip you off! Horrible service. Costly and still had problem they were supposed to fix. Another company solved the plumbing issue within minutes. Multiple calls/complaints to Atrol got no results!!! Never use them unless you want to throw your money away! read more

Another example of poor performance: I had a small repair and tuneup done. I won't even gripe about the high prices (which are quite high) because I agreed to it, but I did not agree to $1400 of additional charges for work that they didn't actually do. When I called them to discuss the fact that I was billed far more than what the technician showed me as the final price, they could not understand what I could possibly be upset about. It took me almost all day as well as sending them receipts and photos to convince them that $1400 worth of work they said they did was never done. This included their claim that they replaced an expansion tank. Thankfully I had before-and-after photos to prove they did not do that work. They also claimed they provided glycol that they pumped into the system but, on the contrary, I had purchased glycol myself and they just did the pumping. I had to find my receipt from the glycol purchase (which I purchased at their tech' suggestion) before they would reverse that charge. The final straw (as if one was needed) was when, even after being caught red handed charging for work they didn't do, they wouldn't even honor the technician's promise of 10% off the entire service if I signed up for their VIP program (which I did at that time). They gave me 10% off part, but not all of the service. As with everyone else on yelp who has reviewed them, I will not use them again. read more

We had a new furnace installed by this company a few years ago, and this winter it went out completely. My husband started working on it as Altrol is so EXPENSIVE for even the smallest things. He so far has found that when it was installed by altrol, that parts are not bolted, pipes are not joined, major parts are just hanging loose, not sealed from the outdoors, a part that is supposed to stop melting water was not put in at all, etc. This is a company that originally charged us about 8000 for the new furnace and installation. After they installed the first one, the had to come back and replace it because it filled up with water and they couldn't fix it! I would have thought that for that much $$$ they would have done it right. Avoid them at all costs if you want your job done correctly. I hope you read this Mr Bridges- Your company has poor skills and charges that are outrageous. After my husband fixes this heater it will probably never fall apart again, it should have been done in the first place. read more

These guys are pretty good at fixing stuff, but the problem is they try to shove a new boiler down your throat every five minutes literally its bad. Use them if you have to but not recommended read more

Was a stretch to justify $2500+ to get a hot water heater replaced. They surprised me a week later asking for $500 more to have an inspector revisit the site because two installers onsite in the first visit forgot an earthquake strap. read more

Its to bad that I can not give this business a star lower than 1 star. My boiler was giving off this terrible smell when the temp would get down below 20 degrees. Altro told me that I needed to run a stack up the side of my house so that the exhaust would not come back into my garage. At present my exhaust goes out the back of my house. When asked what that would cost I was told almost $5000. I finally called a new service to come take a look. They gave the boiler a much needed tuneup, which Altro did every fall, but this time they also adjusted my Telmar system. The cost to have this done was $1200. The result was the boiler is now using 500 gallons of fuel less every year and NO more smell at any temp. The service men with Altro were always very nice and gave the impression that they knew what they were doing. But I would NEVER use them again and I have told many of my friends who had been using them in the past to stop and to use this other service. NO one has been disappointed and they have all seen improved service in their boilers. read more

BEWARE!!! I called Altrol to do a tune up. I did ask them how much and they said that they need to come out and look first. By the way, just to have them come out and give you a price, it is $149. The tech came out and looked at my furnace, said it would take about 15 minutes, good money for trip and 15 minutes work. He took a picture of the one thing that needed to be cleaned. The pipe needed to be brushed. He went thru and explained how everything else was very clean and didn't need to be done. When I asked him how much it would cost, He had to go get his 3 ring binder with all prices preset. He then looked thru the binder and quoted me $ 879. But since I belonged to their preferred club (I think that is what it is called), it would only cost me $839. I said that you only need to brush the pipe, right. He said that he does still need to do a tune up, a 32 point inspection and checks the voltage and changes the fuel filter. You see , it is all flat rate. I did call 2 other places and they said $350 for the first 1 1/2 hour labor. The 2 company techs said that if it takes longer, than it will cost more. I said that at least I am not paying ahead of time in case it is not needed. I am told by 2 other companies that if it is regularly maintained, it takes about 1 1/2 hours. He also said that I needed to diagnose my garage heating unit and that they charge $300 an hour. I told the tech that i am not the only one that feels this way, he laughed and said no, it happens quite a bit. I called them because they installed the furnace 12 years ago , before I bought the house. I can't imagine what it must have cost them. Beware, call around, lots of good reputable companies out there. read more