A few years ago, I had them come out to give me an estimate, and the guy was extremely friendly and…read morecool. However, when I reached out to them this year (on two separate occasions) about fixing a small leak, I could never get through to anyone, and no one ever got back to me. To me, this seems to indicate that the business is rather unreliable and unprofessional.

3 years ago, Scottie's applied plumbers putty around the sink strainer in my 83-year- old mother's…read morekitchen to stop it from leaking, then reattached the drain pipes under the sink. I was skeptical, from the start, as their estimate was written on an old auto body shop's estimate sheet. The worker finished the entire job in about 30 minutes. The sink strainer install was great. However, they charged her for all new piping under the sink when they had clearly just reconnected what was already there!! AND... adding insult to injury... (ed. Note~ I am a certified teacher, and have always been good at math.) Someone explain how: 1- Kitchen sink strainer with putty(le try s say $30 on the high end) + 30 minutes labor ______________________ $750.00 Do these fools charge $1,440 per hour for labor?!! Because thats what it works out to after subtracting the cost of the strainer...which is the only part they provided!!! or do they just take advantage of little old ladies?!! It seems to me that their bookkeeper shouldve noticed and corrected such an egregious error!! To top it all off, he used the Square and is phone to charge her, said he'd return with a receipt, and never did. Not in person or by mail!! Now this might've been a one-off screwing over of a customer, but somehow I don't think so!! They saw a vulnerable customer, and took full advantage of her lack of knowledge!! Scottie's will never receive 1 second of work from us in the future, and I'd advise everyone else to avoid them as well.

Several weeks ago I scheduled a time for Alaska Best Plumbing and Heating to install my tankless…read morepropane fired hot water heater. They said they could do it. Then... today, the day scheduled for the installation, the installer said the office didn't schedule enough time to do the project and that I would need to reschedule. So... I called the office only then to be told they don't do propane. I told them that I was very specific that I needed a PROPANE water heater installed when I scheduled the appointment. Their response was they don't do propane. No apology was offered. Winter is now here and I now have to schedule with another contractor who told me it will be over a month down the road. I Am Not Pleased.

I did the plubing after a bathroom remodel. Next we remodeled the kitchen. I installed a new…read moregarbage disposal and decided to have a plumber finish the plumbing hook up and called Alaska best plumbing and heating. A young guy came out and had little or no plumbing parts. He charged me for two trips to Home Depot to get various PVC plumbing patts. He said he was done charged us $600 and left. The price for what he did was high, The next time we used the dishwasher it flooded our kitchen, I called again. The young guy came back looked at the plumbing a bit and off to Home Depot again. When he modified his work he said we might get a sewer smell in the kitchen. We did. He then charged us another $500. He also took the parts that had on the counter that came with the garbage disposal to connect to the plumbing.I said I want them back. He went to his pick up truck and brought them back. He lied about the work he did. An $1,100 screw job. 59 years here and thank goodness it was my first worst experience. You will never be in my home again. Period.

Rudest customer service I've ever had the displeasure of speaking on the phone with. Attempted to…read moreschedule a pump truck when my septic was backed up. Received nothing but insults. Clearly they don't need the business. When I asked if I should call someone else instead the reply was "yep, call someone else, we'll cancel your appointment" and promptly hung up. the next place i called was super friendly and sent a truck the very next day!

They are always prompt and reliable and caring . They care about the situation, and how to fix it,…read moreand will check on you afterwards. They're GOOD!

Excellent staff! Gene got our water pump up and running. Showed me what each part of my system was…read moreand how to troubleshoot. This is the second time I used them. Would recommend!!!!! Horses were happy to have water back on.

I honestly don't understand how this company is still in business. Maybe they just treated us like…read moretrash but here's the exact chain of events. My husband contacted them April 24th for a quote. They charged him $99 to secure the appointment. It was supposed to be Tuesday at 10. The technician called at 0930 that he was on our way to our home. My husband left immediately so he can be home by 0945- the technician did not arrive until 1015. My husband told him he's only 15 min away, if he was going to take 45 minutes, he should have communicated that. At the house, the technician said they should be able to get it done this week and when he gets back to the office, he will give my husband a quote. He waited until mid afternoon the next day to reach out again. He called and the technician said "at the high end, it would be around $500". My husband said okay, we would like to get it done this week. He said he would have the front office person call my husband back to set an appt. She called him shortly after and booked it for 0900 on Friday. On Friday, we still haven't received an official quote and there was no phone call so my husband ensured to be at home waiting. The front office called around 930 and said the technician won't be able to make it today, but maybe at 2 or 230, she will call back. The next phone call he received was the technician at the door asking if he was home. My husband said no because he was at work. He immediately left to meet the technician. Once they were inside, the technician looked at the work and said this work requires soldering which he doesn't have the equipment for in his truck. He said by the time he goes back to the office, it would be the end of his day so he'll come back Monday. Why would you come to a job unprepared? Did the other technician not tell him what the job entailed? Anyway, we never received a phone call Monday and it's now Friday, still no phone call. My husband also runs a business and he would never treat any of his customers this way. I can't believe there's actually businesses that get away with this type of customer service. We were charged $99 for nothing. They can have the money. We will just make sure we let as many people as we can know to stay clear of them. THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER ENCOUNTERED!

Stay clear Bait and switch scheduler and techs. Dishwasher…read moreinstall tech gets to appointment to INSTALL and says oh I can't today I don't know when I'm booked pretty far out. Then tells me $600 to install it's an empty already cleared dishwasher space with plumbing and electrical there already WTF !!!!!!! $200 to come over and two hours to install so another $400 total $600 I think he was delusional or a jack ass. Lowes installs for $200 yeah Altrol heating deliberately lied about scheduling install now I'm another two weeks out to get my dishwasher installed. $600 furnace maintence 30 minutes he was done

Dan was called to replace my water heater and he went above and beyond, staying well after working…read morehours to troubleshoot my water system. He did not quit until he was sure everything was working properly. He was respectful, kept a great attitude even when my old system created additional issues.

Poor communication. After not hearing back when they would be out to our house they told us they'd…read morebe out the next day and this went on for 4 weeks. We decided to go else where. The gal handling the phones was also passive aggressive every time we would call in. I would not recommend

Zero customer service and predatory business techniques. Doesn't provide the services paid for…read more Charges you to come back out to fix the issue and even when the issue isn't fixed they still charge you. 0/10 would NOT recommend.

Years later, and these guys are still scamming people. I had forgotten about them until I saw them…read moreextort $100 from a business right in front of me. They showed up to unfreeze a sewer line and wanted to charge the owner over $3,000 just for placing a hose of hot water down a plumbing cleanout. Of course, you supposedly get a 10% discount if you join their "leaching" membership program for $40 a month, so $2,700 plus $40 monthly charges. Naturally, the owner said no, and they still charged him $100 for the visit--basically paying them to come over and try to extort him.

got an appoint scheduled for last week to look at our failing home water pump. wife stayed home all…read moreday to open the doors for them. then they call and say they overbooked and cancelled. fine. rescheduled for yesterday 8-10 am. i closed my own store to stay home to meet them. no one showed. they called to move it to 12-2 pm. fine. no one ever showed. or called. nothing. poor customer service is my biggest peeve. going elsewhere. disappointed for sure!

The guys I call to thaw frozen lines. Great prices and response time. Also the best in town to make…read morerepairs to your septic. They will not over sell you if there is an easy fix

The people at Homestead are polite, prompt, and professional. Their price is best in town and…read moreunlike almost everyone else in the business they don't try to mislead you into believing you require their service more often than you do. Another company in town offerers a whopping 10% discount if you have them come every year well big deal they are over charging by that much already and you probably don't need them every year so do the math and do what we did call the nice people at homestead. Laurie Keele Fairbanks

Quality service at a good price. Rapid response. All our punch list repair items were taken care of…read morequickly.