Years later, and these guys are still scamming people. I had forgotten about them until I saw them extort $100 from a business right in front of me. They showed up to unfreeze a sewer line and wanted to charge the owner over $3,000 just for placing a hose of hot water down a plumbing cleanout. Of course, you supposedly get a 10% discount if you join their "leaching" membership program for $40 a month, so $2,700 plus $40 monthly charges. Naturally, the owner said no, and they still charged him $100 for the visit--basically paying them to come over and try to extort him. read more

got an appoint scheduled for last week to look at our failing home water pump. wife stayed home all day to open the doors for them. then they call and say they overbooked and cancelled. fine. rescheduled for yesterday 8-10 am. i closed my own store to stay home to meet them. no one showed. they called to move it to 12-2 pm. fine. no one ever showed. or called. nothing. poor customer service is my biggest peeve. going elsewhere. disappointed for sure! read more

Prospector quoted me $8000 for a hot water heater replacement. Altrol quoted me $3600. I guess they got a hundred dollars from me for coming to look at it. They also tried to sell me on some kind of membership program- I get the feeling a lot of their profits come from tricking people with this program or emergency callouts where they can name their price and take advantage of situations. The repair person was professional, but $8000 gtfo! read more

Worst plumbing company ever! They screwed up my plumbing. I paid a ton...called to speak to the "owner" & never got a resolution to my issues. Then they turned me into a collection agency for the gimmick yearly service charge that I refused to pay! I have documented receipts for plumbing repairs that had to be done a few weeks AFTER they supposedly came out & fixed my issues. Worst customer service by the office staff also. They sent a kid out who didn't know what he was doing. I'm a nurse, and I knew more about my plumbing than he did! I spent thousands at Prospector plumbing thinking they would eventually get it right.... WRONG. Don't waste your time or money! If I could give zero stars I would! And I'm a very forgiving person read more

Prospector Plumbing and Heating does one thing well: self promoting. Oh and let me add outrageous estimates. I had them come by to install a tankless hot water heater. They recommended I run an extension cord to it rather than add an outlet (which took me about 2 hours to do). Their estimate for what they thought would be a full day's work (installing a vent, running about 15 feet of propane line and 20 feet of exposed plumbing) was a whopping $9,300.00 which was almost all labor. And there was the caveat that the final bill could be even higher! I know a plumber who was asked to bid on an installation of a boiler in a garage. He didn't want the job so after calculating a reasonable estimate with a reasonable profit, he added $3,000 to his estimate figuring he wouldn't get the job. Unfortunately he bid against Prospector Plumbing and Heating and easily won the contract. Another friend asked them to replace an under the sink valve. The workman said he would instead add a stainless flexible steel water line (the kind you buy at any hardware store for a few bucks) for $400! Oh, and they are good for one more thing- a good laugh. read more

never call prospector I have to pay $96 for nothing I need to install water softener. They give me a price $3300 and the guy was here like 10 feet 15 minute save your money. Do not call them. Find someone else they are outrageous. I definitely never recommend them call. read more

I have attempted to use this company. Even by interior AK standards they are a TERRIBLE value. First time I used them (last year), they no-showed on me and called to reschedule afterwards. The second time I tried to use them they did the same. IF these people show up, they will rip you off. AVOID AT ALL COSTS. read more

Customers beware... do not go with this company. They started screwing me over just recently and not providing annual services for my boiler. I liked them at first and the employees are nice. They do need to call their customers if they are running late due to an emergency and not leave them hanging for hours. I talked to the manager, and he was very condescending and tried to treat me like a 5 year old, which was very unprofessional. I tried to be nice even though his attitude towards me was uncalled for. He kept trying to confuse me about my services, and I called him out, and he didn't like it. We are taking them to court shortly. I can not in good faith recommend this company anymore unless the manager is fired with someone better at handling problems. read more

They will most likely send a young kid who doesn't know Jack, and overcharge you for the simplest of jobs. Faucet hook-up: I provided the parts. My 82 yr old mother called them and they charged her over $600 to Tighten two nuts...I was out of town at the time. It took less than 45 min. From my understanding, they use to call themselves Monkey Wrench Mechanical. Total Scammers. You'd be better off finding a Plumber off of Craigs lists. read more

Prospector's price guide reminds me of dealing with Altrol in the past. Quoted nearly $4k for a boiler service and water heater replacement when I already bought the water heater and had it in the crawl space of the house. Called a competitor in North Pole and waited a bit over a week to have the work done. In less than an hour he had it installed and cost me almost 10x less than the Prospector quote. Keep the $96 call out fee Prospector, I'll never call you again. read more

Prospector Plumbing responded within a few hours and fixed my cabin up perfectly! I had attempted to put in a replacement shower control and could only do so much! The tech and I decided that a full replacement would be the most logical thing to do rather than attempt to fix piecemeal. All parts were available in the service van and I was all set a short while later. The tech, Ryland, was very knowledgeable, personable, and professional. I have already recommended Prospector Plumbing to two friends. $1935 to install Delta shower faucet. read more

I had a negative experience with Prospector Plumbing and Heating, and I will warn anybody who will listen NOT to use this company. I was charged $1500 for a heating valve replacement, which took less than an hour. I later found out that this was about triple the expected cost for such a repair. I was taken advantage of, likely due to my lack of knowledge. When I requested an itemized invoice, I was told that this was not possible. They refused to provide transparency into their pricing. read more

I would love to give this company zero stars. They are the worst! From inflated pricing and over charging to poor workmanship, lack of cleanliness and no follow-up, they are definitely starting to get a bad reputation around town! Avoid at all cost! read more

After being given an estimate of $4,000 to replace a 30 gallon water tank pump I lost weeks of sleep and was on the verge of a nervous breakdown trying to figure out how to pay for this vital household appliance since I run an in-home daycare and need potable water. Finally asked a friend for a second opinion which revealed that the pump didn't need to be replaced, just need to be pressurized. Jared Williams, do better. Shame on you. The love of money is the root of all evil. read more

I recently had Prospector Plumbing come and do a clean and tune up on my boiler and had the pleasure of meeting Ryland who is the tech who did the work. He was very professional and knowledgeable about his trade and found the "China Cap" was missing from my boiler stack causing all snow/water to come into my boiler and was staining my garage floor orange. I actually joined there membership program and will always get my maintenance through them! read more

Prospector Plumbing and Heating - Looks 10 years newer! - Plumbing Near Me - Fairbanks, Alaska

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Our blower motor went out on our boiler and needed it fixed as it was -5 degrees outside. They responded the next business day and replaced the blower motor within an hour. Service was great but they charged me $1050 for a $163 blower motor and 1 hour of labor. Never again will I be using their service! read more