Excellent staff! Gene got our water pump up and running. Showed me what each part of my system was…read moreand how to troubleshoot. This is the second time I used them. Would recommend!!!!! Horses were happy to have water back on.

I honestly don't understand how this company is still in business. Maybe they just treated us like…read moretrash but here's the exact chain of events. My husband contacted them April 24th for a quote. They charged him $99 to secure the appointment. It was supposed to be Tuesday at 10. The technician called at 0930 that he was on our way to our home. My husband left immediately so he can be home by 0945- the technician did not arrive until 1015. My husband told him he's only 15 min away, if he was going to take 45 minutes, he should have communicated that. At the house, the technician said they should be able to get it done this week and when he gets back to the office, he will give my husband a quote. He waited until mid afternoon the next day to reach out again. He called and the technician said "at the high end, it would be around $500". My husband said okay, we would like to get it done this week. He said he would have the front office person call my husband back to set an appt. She called him shortly after and booked it for 0900 on Friday. On Friday, we still haven't received an official quote and there was no phone call so my husband ensured to be at home waiting. The front office called around 930 and said the technician won't be able to make it today, but maybe at 2 or 230, she will call back. The next phone call he received was the technician at the door asking if he was home. My husband said no because he was at work. He immediately left to meet the technician. Once they were inside, the technician looked at the work and said this work requires soldering which he doesn't have the equipment for in his truck. He said by the time he goes back to the office, it would be the end of his day so he'll come back Monday. Why would you come to a job unprepared? Did the other technician not tell him what the job entailed? Anyway, we never received a phone call Monday and it's now Friday, still no phone call. My husband also runs a business and he would never treat any of his customers this way. I can't believe there's actually businesses that get away with this type of customer service. We were charged $99 for nothing. They can have the money. We will just make sure we let as many people as we can know to stay clear of them. THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER ENCOUNTERED!

We recently moved back here( North pole ) from Anchorage to retire , called these people to do…read moreRadiant Heat warning them might have to do some shuffling as basement is full , Jeff Masters( owner who did the bid ) said No problem well the young man he sent out did nothing but complain ,boy what a mouth derogatory remarks about every thing including ,boss job us etc .. last straw was when took my sons clean uniforms on dryer (did not ask us to move them ) threw them on the floor walked stomped all over (he's being deployed Sunday (8/25/19) told Jeff Masters owner was not welcome here any more .. so he quits the job no hint of apology or any thing else .. worker was sloppy as well so am glad he's gone .. would NOT hire this company if promised to wipe my behind with clean paper.. Go elsewhere ...

PLEASE BEWARE- I met with Jeff (owner of MPC Plumbing) at my house for a complete boiler…read morereplacement job on (18AUG2020). He gave me a quote and stated it would be a 2-day job with 2 people and he would start the next day after I placed half payment as a deposit. He did come out on (19AUG2020) with someone and the new boiler was delivered. I gave him a key to my house since it was vacant and I trusted he would get the job done without having to hover over them all day. I didn't hear from him until (25AUG2020) when he text me stating the boiler had no electricity going to it. I hired an electrician to check it out and shockingly there was electricity, he failed to look at the switch labeled "Boiler Switch" which was right on the wall right by the boiler. I messaged him and said there's electricity. No response. On (31AUG2020) I messaged him on status and he said there's still work needing done. On (04SEP2020) I asked if the job was complete and he said "yes - need to get the old boiler out of there". Since (19AUG2020) the old boiler was sitting in the middle of my driveway- stripped of parts. I hired someone to remove the 300+ pound piece of metal from my property on (06SEP2020). Besides the length of time and lack of communication, leaving a stripped boiler on my driveway, and having me hire an electrician for no reason, what else could go wrong? Jeff tried taking advantage of my lack of knowledge on boilers. They had put the old burner on the new boiler while pocketing the new burner (worth $600+) and charging me for it! I left town to be with my husband serving overseas, so my mom and dad were to update me on the payment for completion since Jeff never answered my calls before I left. He met with my mom for payment and she asked if he put all new parts- he said yes. When he was called out for taking the new burner he offered to hand it over. We came to an agreement on price adjustment and I paid him the remainder I owed as I thought he should get paid for the work he did do with the parts he provided. Come to find out- I paid him by check on (09OCT2020) and on (10OCT2020) the boiler wasn't working! My realtor called him to fix it and he stated he wouldn't hold his 1-yr warranty since I owed him money. I have the invoice showing complete payment and he never stated it was void warranty. I end up having someone else come out and he said it was "the most ass-backwards install he ever seen." Pipes and valves were all wrong and I had to hire another company to fix the boiler for a hefty bill. Thankfully I placed a stop payment on my check or I would have been out of thousands more on top of the thousands I spent fixing his mess up. He says he has 30-years plus experience but damn he messed this up bad and showed no remorse for the damage he could have done to my house as winter approached. No form of integrity and poor quality work. He talked down on the bigger known companies in Fairbanks but I guarantee they're more professional and reliable than he will ever be. I have picture and video proof so he can not deny any of this.

Several weeks ago I scheduled a time for Alaska Best Plumbing and Heating to install my tankless…read morepropane fired hot water heater. They said they could do it. Then... today, the day scheduled for the installation, the installer said the office didn't schedule enough time to do the project and that I would need to reschedule. So... I called the office only then to be told they don't do propane. I told them that I was very specific that I needed a PROPANE water heater installed when I scheduled the appointment. Their response was they don't do propane. No apology was offered. Winter is now here and I now have to schedule with another contractor who told me it will be over a month down the road. I Am Not Pleased.

I did the plubing after a bathroom remodel. Next we remodeled the kitchen. I installed a new…read moregarbage disposal and decided to have a plumber finish the plumbing hook up and called Alaska best plumbing and heating. A young guy came out and had little or no plumbing parts. He charged me for two trips to Home Depot to get various PVC plumbing patts. He said he was done charged us $600 and left. The price for what he did was high, The next time we used the dishwasher it flooded our kitchen, I called again. The young guy came back looked at the plumbing a bit and off to Home Depot again. When he modified his work he said we might get a sewer smell in the kitchen. We did. He then charged us another $500. He also took the parts that had on the counter that came with the garbage disposal to connect to the plumbing.I said I want them back. He went to his pick up truck and brought them back. He lied about the work he did. An $1,100 screw job. 59 years here and thank goodness it was my first worst experience. You will never be in my home again. Period.

A few years ago, I had them come out to give me an estimate, and the guy was extremely friendly and…read morecool. However, when I reached out to them this year (on two separate occasions) about fixing a small leak, I could never get through to anyone, and no one ever got back to me. To me, this seems to indicate that the business is rather unreliable and unprofessional.

3 years ago, Scottie's applied plumbers putty around the sink strainer in my 83-year- old mother's…read morekitchen to stop it from leaking, then reattached the drain pipes under the sink. I was skeptical, from the start, as their estimate was written on an old auto body shop's estimate sheet. The worker finished the entire job in about 30 minutes. The sink strainer install was great. However, they charged her for all new piping under the sink when they had clearly just reconnected what was already there!! AND... adding insult to injury... (ed. Note~ I am a certified teacher, and have always been good at math.) Someone explain how: 1- Kitchen sink strainer with putty(le try s say $30 on the high end) + 30 minutes labor ______________________ $750.00 Do these fools charge $1,440 per hour for labor?!! Because thats what it works out to after subtracting the cost of the strainer...which is the only part they provided!!! or do they just take advantage of little old ladies?!! It seems to me that their bookkeeper shouldve noticed and corrected such an egregious error!! To top it all off, he used the Square and is phone to charge her, said he'd return with a receipt, and never did. Not in person or by mail!! Now this might've been a one-off screwing over of a customer, but somehow I don't think so!! They saw a vulnerable customer, and took full advantage of her lack of knowledge!! Scottie's will never receive 1 second of work from us in the future, and I'd advise everyone else to avoid them as well.

Slayden is great to deal with! Bill E. is the plumber that came out to my house after I started…read moreinstalling a new well pump and hit a snag. They were able to send Bill out the next morning. He is polite, informative, had a few helpful suggestions... finished what I had started perfectly and quickly. I would highly recommend Slayden P & H to anyone!