Dr Strahler and the rest of the staff I have interacted with over the last few weeks have been wonderful. I have a Belgian Malinois and they aren't always the most fun canine to care for, but they went above and beyond working with me to give him the care he needed. The online pharmacy is convenient and got his preventative treatments to the house within a few days. I've tried another vet in the area and always came out with lighter pockets and feeling like was being lectured. I know it's not always about the money when it comes to care, but when the visit to Bigger Road Vet is about half the price of elsewhere, it stands out. read more

Our Standard Poodle sees Jess every month for her "spa needs" and we and she absolutely love BRVC!

Going to be very honest. I don't take my dog to the vet. She's a spaniel mix from the pound and has lived 14 years so don't bash me. She had an ear infection we couldn't get rid of so we took her and they did not hassle me to get all her shots or anything extra. Dr. Timmons was great. Highly recommend read more

New patient to Springboro location,my dog needed surgery and the care they show for your pet is genuine. Thank you Dr Crocker and staff for making Cheyenne's visits and procedure worry free for her and myself! read more

I've been going to Bigger Road Vet for more than 18 years. I would HIGHLY recommend this Vet Clinic to any pet owner

Bigger Road Veterinary Clinic is full service, one stop! All of the staff is very friendly. Dr. Oakes is awesome! She is so caring and approachable. I like the separate waiting area for cats vs. dogs. They are very flexible and accommodating and super great to my cat, Scooter! read more

I had a fantastic experience at Bigger Rd Veterinary Clinic. My pup Gracie had a blast got some treats,some shots and cant wait to come back!!! read more

This vet clinic has a general reputation for being more expensive than competitors, but also for providing exceptional care. We live just a mile from the Bigger Rd location, so it was an obvious option for us as I sought out a vet a few years ago. Calling around confirmed that a standard vet visit would cost me more there, but with the reputation and convenient location we still decided this is where we'd go. The staff here are friendly and the office is nice. However, over the last few years enough issues have arisen that I believe it is now time for us to transfer to alternate veterinary care. In January of 2015 our dog got very ill very suddenly. He presented with a fever of 105 and sudden onset of lethargy. He spent a number of days in isolation care (expensive) where he received antibiotics and fluids. I was told that he was not eating so I visited multiple times a day and he readily ate up from my hand the turkey and food I brought with me. Come to find out, the cone they put him in was PHYSICALLY PREVENTING HIM FROM REACHING HIS FOOD dish so he was starving while in their care and only eating the small amount of food I was hand feeding him on my visits. During his stay, a number of tests were run. The vet was leaning towards thinking he had leptospirosis. The test to confirm would have been a few hundred dollars, but the treatment course would not have been different than the antibiotic course he was already being treated with so we declined the additional expense that would not have healed him any faster regardless of outcome. He responded well to antibiotics and fluids and he came home without diagnosis with paperwork on leptospirosis and official evaluation of "fever of unknown origin." Between that time in Jan of 2015 and this past week in May 2016 everything was fine with our dog and with our care there. I'll admit that they suggested I bring in a stool sample at one point and I failed to do so, but in May of 2016 he got caught up on some vaccines and had a regular round of blood work and a fecal exam. Myself and the vet were both taken off guard when one of the tests came back positive for Lyme disease. I was told that it was probably an "old infection" but we had no way of knowing because a test was never run. Here is where I have a problem. When we took our dog in to the vet in Jan of 2015 with the high fever and other symptoms I told the vet we had traveled with him to New Jersey. I probably should have realized this, but I was ignorant that NJ is such a hot spot for ticks carrying Lyme disease even on through the fall and well into winter some years. Knowing what I know now, I'm a little dumbfounded that he was not checked for Lyme disease back in Jan of 2015 as he did exhibit some Lyme disease symptoms - high fever, he was also arching his back as though in pain, lethargic... Fortunately, antibiotics would have been the appropriate treatment course and that's what he was given so he did get better. It still would have been nice to have that now likely diagnosis. It also would have saved us money as he would not have needed all of the isolation care necessary when they suspected lepto. Speaking of the blood work they did this last week, I received his wellness report card. First off, I think it's awesome that they mail those. The awesomeness stops there, however, because upon opening it I had a heart attack when it not only noted him being positive for Lyme disease, but additionally had the box "Pos" for "Heartworm Test" CHECKED AND HIGHLIGHTED. Hoping it was a mistake, I called immediately. It was in fact a mistake. They pulled up his records while I was on the phone and confirmed he did NOT test positive. I'm still confused as to how you mark something so serious in nature so erroneously and don't notice. Last week our dog also had a dental cleaning and removal of a deciduous canine. We knew this would be an expensive procedure. We also knew that costs often vary by up to 20% Our cost ended up being 57% HIGHER THAN QUOTED. I understand that the extraction was a little more involved than anticipated, but the rate on additional anesthesia minutes and pain meds was astronomical. Topping it off, they made an error in our favor of $299 when my husband went to pay for the dental procedure that resulted in a $94 refund on our credit card. My husband hadn't picked up on it, but I was really confused about the numbers so I called to talk to them about it. I was confused by not only the total, but how differently everything was itemized on the bill versus how it was coded on the pre-surgical estimate. In my opinion, the coding from one to the other should have matched because it was extra work to try and decipher for what reason(s) the numbers were so off. Anyway, I just made an additional trip over to pay our balance remaining from THEIR BILLING MISTAKE. I'm willing to pay higher dollar for exceptional care, but this does not add up to exceptional. read more

Let me start by saying this is my second review of Bigger Road Vet in Kettering. My first experience was very positive. However, I've seen a decline in the Kettering Office since the new Springboro location opened. I have a 9 year old cat with arthritis and asthma, and he has seen Dr. Crocker, Dr. Oakes and most often Dr. Strahler. The Doctors have been wonderful. My recent issue was with the Tech "Angie" who was hurried and seemed inattentive from the initial vital info check. After seeing Dr. strahler I specified I would like all work that could be done in the exam room done in front of me please. Dr. Strahler stated that obviously the xray had to be done in back room. Once they took my cat "Sammy" for xray, blood draw, and nail trim, I did not see him until ALL was done in the back room. My cat came back an entirely different cat! He was growling (he has NEVER done that), he was cowering in pain, and clearly traumatized. While he was out of the room I could hear the techs. They were laughing and not focused. I also heard extrememely disturbing meows and had to calm myself to not got to the back area and make sure it wasn't my sweet cat in distress. When they brought my cat back, he had clearly been traumatized and they could not even get the blood sample. I was livid and horrified at this cowering, growling, poor sweet cat they returned to me! In all my years of visiting Vets (horses, dogs, and cats) I've never seen such trauma! When I questioned Dr. Strahler about what was done to my cat,. she said to me 3 or 4 times "no needles touched him." Very odd! His nails were trimmed and not one effort to do it in my presence as I requested. I asked BOTH Dr. Strahler and the tech "Angie" to do everything possible in the exam room. The tech was gruff and unwilling to respect my wishes. This saddens me as I previously trusted this Vet with serious issues. I no longer trust them at all. Dr. Strahler's response was that "it is a busy day, and maybe try a mid-morning or 2pm appt during a less busy, stressful time." I replied that this WAS a 2:20pm appt. I also added that when the office is "stressful" that is when the compassion and patience of the staff should be at its' best, not at its' worst. Unfortunate for this Kettering Office as I was a referring patient, and many times referred friends there! I can no longer do this with a clean conscience. read more