Recently needed help from One Direct Towing...I locked my keys inside the car. Yes, I have AAA but…read morethe card was inside my purse, inside the car. I did have my phone, though, and was able to google and find One Direct Towing. I truly thought it would be a long wait but, happily, a tow truck arrived within 15 minutes of my call. Dennis, the gentleman who helped me, was lovely. As stupid as I felt for locking my keys in the car, Dennis was very kind and reassured me that this happened all the time. For the very prompt service and the quality, I thought it was a great value. I'd recommend One Direct Towing without hesitation.

Well, based on what I'm reading if you NEED your car towed, they will show up. They do in fact show…read moreup without questions ( and answers): My friend is disabled and walks with a cane. She parks her car in an handicapped parking spot facing her apartment. Today she realized her car was missing- She assumed her handicap parking placard must have fell off. She contacted her apartment building complex and was told they could help by calling your towing company and explain the situation. She was charged $300 to pickup her car ( $200 for towing and $50/day for storage). The apartment complex was able to reduce it to $200. That's $200 for a 26min ( 2 way) towing ride. Of course only when we got there she was told you only accept cash otherwise you charge a $12 convenience fee. Thank you for your inability to show compassion or any desire to help further.

My car wouldn't start this morning so I had call a towing truck service. My least favorite thing to…read moredo but gotta do what you gotta do. I was able to set up a time through a call and the person showed up on time. A shout out to Mike for being a good sport and awesome person. Fantastic communication before loading my car. My car was loaded within 20-25 minutes and to the shop it went. I was able to ride with Mike to the shop of my choice. He dropped me off along with the car and road off into the sunset. A few minutes later, I received a call for payment . A simple check out process! I went out about 12-13 miles which cost me $80. Not bad at all! I've spent more money before. I highly recommend this place! Everyone was really nice. Kindness goes a long way.

One of the Lee drivers almost ran me off the road about noon today (4/29/24) as I was headed into…read moreDurham. I had my left turn signal on and was changing lanes to head to downtown Durham off of 885, and Lee driver suddenly came between me and the car in the far left hand lane, out of nowhere. If I hadn't been watching, he would've run right into the rear of my car. Then they passed, honked crazily, and swerved right in front of me so he could get to 85N. I would never trust my car with somebody that drove like that!

While we would rather not visit we found ourselves in a pickle which happens with teenage drivers…read more Knowing the staff at Triangle it was a no-brainer! From Ronnie being kind and making sure we had great service to April, the office manager chatting while we waited. The process was fairly painless. If you are looking for quality care with the support to come back if you need them, check out Triangle if you find yourself in the same spot we were! You won't be sorry.

11/10, look no further if you have a Tesla. This is a true white glove service collision center…read morewith top notch service, and it's the only "preferred" collision center for Tesla other than Tesla's own collision shops. I had cosmetic damage from an accident that was luckily cut and dry not my fault thanks to a dash camera. - estimate appointment was available in a week, they only do estimates in-person (unlike some other places that do online estimates using photos). This does seem like a long time, however other shops I reached out to were all 1-2 weeks out and Tesla's own shop was a month out. - you work with one person through the entire process who oversees everything. I cannot emphasize enough how nice this is. In contrast, every time you call or chat in app with Tesla's shop it's always a different person. Things can get lost/delayed/overlooked pretty easily like that. I worked with Brent and he was fantastic. - once I talked to the insurance adjuster and let them know of my choice for the shop and once I signed the papers, I was able to drop off the car in 11 days with 10 day ETA for the repair. Insurance I had a claim through has some sort of agreement with Triangle Collision where they direct bill them and handle all the paperwork for you. I spoke exactly one time with the insurance adjuster, Triangle Collision had me sign one paper via email to get the ball rolling, I then signed a paper at drop off and at pickup, that's it. Very easy. - drop off was a breeze, they are partners with Enterprise and they call a shuttle for you to get you to the local nearby Enterprise branch to pick up a rental car - Brent provided regular updates and the car was done 2 days ahead of schedule - pickup was very easy, they allow you to drop off the rental car right at the shop, you just can't beat the convenience of that I'm very satisfied with the repair, you can't tell the car was repaired. Paint is matched perfectly. I received a warranty booklet for the repair too, hopefully won't need to use it ever! From the research I've done the final cost of the repair turned out to be on the higher side, but you get what you pay for. I would not think twice about choosing any other collision center but this one for my future car body work needs.

If I could give this business nega stars I would…read more I was directed to them by AT&T Roadside Assistance and the lack of service was apparent from the first interaction. They confirmed my request for the tow at 11:37am on Monday Jul 10th. I received the ETA of 120min. I contacted them around 1:40 to ask how much longer and was told at least another hour. At this point I had been sitting in the heat for over two hours with no communication from them about the difference in ETA. I explained my phone was about to die and I was stranded with no way of communicating to which the representative said "leave the keys with the car, and call an Uber because that's not our problem" After my phone died and I had to literally go door to door in a neighborhood asking for a charger I received a "on our way" message at 2:46pm. I contacted AT&T to be refunded for the terrible service and they contacted the provider who let them know they were about 20-30min out. Terrible customer service, no empathy, no respect for the customers, and to add insult to injury the honesty of saying "not our problem"

MSP does a great job at doing things by the book and the owner personally reaches out to you if…read morethere are situations where outside towing companies they contract with cause issues. Something you all should be aware of though is that you need to DEMAND a flatbed or dolley tow for your car if it is AWD. One of the companies they contract with had a tower come out to me and produce $1,400 in damages due to what I am going to assume was laziness on his part because I made it clear I was in no rush to get anywhere. My apologizes to MSP for the confusion on my part as to finances being recovered.

Love how they treat their customers and staff! Great job and quick turnaround on my Subaruread more

I brought my truck (2020 Ram with 38K miles and looked new prior to the fender bender) to Westgate…read moresince I purchased the vehicle from the automotive group. This was an insurance repair. While staff was nice it took a month to get my truck and picked up today. I found a door part that wasn't installed which they fixed onsite and once I got home I realized the door panel wasn't fully installed. Once the protective coating was removed from the chrome bumper, no one cleaned so there was glue & other stuff on the chrome and I spent 20 mins at home with chrome polish to clean., There was overspray on my driver's door window, runs in the clear coat on the hood & door, and specks/lumps of clear coat on the fender and hood, and when someone pulled off the tape to protect rest of truck from overspray it pulled off some pin striping. I have an appointment to return on Monday. I hope the CEO reads this blog and is embarrassed so not only does my truck get fixed properly but someone else doesn't have to endure this type of situation. Yes, I'm pretty ticked!!! ( I tried adding pictures multiple times but not uploading for some reason.)

Dropped in for a broken door handle. Fixed it quickly for an amazing price. Excellent service.read more

I've had to use Elite several times for fender benders and have found their workmanship and…read morecustomer service exceptional. I would highly recommend them to anyone.

You know, I was willing to overlook the three red lights that Bill ran while I was in the car with…read morehim. I was also willing to overlook how often he was using his phone while driving. I was even willing to look over the moment when we "relieved himself" behind my car. But when he turned around and charged me more than double than what he quoted me on the phone? Absolute scum of the earth, horrible company, idk who is being paid to leave these 5 star reviews but I didn't see any of that in the service I received today. Absolutely shameful behavior from this company, and y'all should expect a BBB investigation on your actions very shortly.

I have never had the excellent customer service from a company as I have with them today. William…read morethe driver was polite, professional and courteous. I had to have my vehicle towed over 4 hours away and I was under incredible stress. His kindness relieved me of some and I am grateful for that. He needs a raise!

Came in 5 minutes to help fix a flat - would definitely recommend! Great service and knowledgable.read more

don't go here for welding AT ALL and expect to be charged double original quote because he wanna…read moresuck all you money