To begin, the purchasing process was fine. Some of the sales staff were pushy, but that's to be expected in a place like this. I was told my furniture would take 6-8 weeks. Also, expected given manufacturing and shipping issues due to COVID. I was politely surprised when I got a call on Friday to confirm my delivery for Saturday. It had only been two weeks since I ordered the furniture. The voicemail said between 1pm and 6pm, but the person I spoke to said between 1pm and 2pm. So, here I am at 3:30pm with no furniture, Big's isn't picking up the phone (called 10 times), and already cleared my living room expecting a delivery. At this rate, I will waste my whole Saturday afternoon waiting for furniture that may or may not come. Thing is, I was fine waiting the 6-8 weeks. Just don't waste my time scheduling a delivery you won't make as scheduled. Update: furniture was delivered at 5:30pm. Delivery crew was quick and effective. Delivery department needs to work on communication and scheduling. read more

Do not buy from this store!! I purchased a dining table and chairs. The table had glue on the top which the delivery driver noted and said they would replace it. Then I found a large gash on one of the chair legs. I filed a claim for both and they replied saying nothing was wrong with the table and they could not do anything about the chair damaged in my home, which it was not. Have never seen a furniture store not stand by their product and damages to the furniture delivered. I will never shop in this store again and advise you to go elsewhere. The cheaper prices are not worth damaged furniture they will not fix. read more

I was waiting to see if they would rectify my issue but doesn't look like it's happening. I bought a kitchen table and 6 chairs in November. I have already noticed chips in the table so I contacted them about it and it's been over 3 weeks and nothing. I had to call several times to even speak to someone about the issue. Bottom line is I WOULD NEVER purchase anything from them again. I had a issue with walker furniture with a couch I bought in November as well, guess what, they came out the next day and fixed the issue. I don't understand why I have to wait weeks for a manufacturer to respond?! Bottom line, I would rather spend my money elsewhere where I know I can better customer service. It takes nothing to return phone calls or emails. I shouldn't have to hound them to get a update. read more

I was set up for a Saturday delivery and was told that the delivery would take place between the morning slot 10 till 1, so we made sure someone was available at the home for this time slot. We get a call from delivery saying there's been a change and when our furniture would be delivered, because they were short of help and they only had one driver. I explained to the girl that we needed to be put us on priority because this is only time-slot we had available. She said she would have to call me back. So she calls me back and tells me now part of my furniture is at a different location than the other furniture and I said I'm not trying to be rude or anything, but that's not my problem. They should've been figured this out before the delivery was scheduled. She says well we're not gonna be able to deliver all your furniture today and I said a bunch of baloney so she said I'll call you back so Maria calls me back from the store and tries to tell me that part of my furniture is in a different location. I said I needed it all here. I have family coming into town and I need the furniture here. My husband jumped on the phone and said we need the furniture today and this is what we were promised and Maria starts getting into it with my husband. I said you're not gonna talk to my husband like that. Carlos was on the phone and Calmed the situation down and said you know I could wave the $200 delivery fee. He told me a manager would call me back that day to get that $200 return to us so we agreed to receiving part of furniture on Saturday mind you they didn't get there till 445 to deliver the furniture when we had it scheduled slot and 10 to 1. Deliver the rest of the furniture on Monday which we weren't happy about. I did leave a message for Kim because she never called me over the weekend. She called me back and I explained to her the whole situation. She said she was made aware of it and I said I will be doing a yelp review, She says well that shady. (Me laughing Haha!) What shady is your delivery company. Girl back up. You guys did not delivery all my furniture when I had scheduled. read more

I searched for the perfect couch for weeks and nothing was quite right. I was ready to settle for 'okay' until I met Carlos at Big's. He was so patient, helping me order the right size, the right shape, the right arm style, and the right fabric. He addressed my questions promptly and was a real pleasure to work with. I LOVE my new couch. It is absolutely perfect. Delivery was smooth and quick. I'm sure I will enjoy this couch for many, many years to come. read more

Big's Furniture - Couch - Furniture Stores Near Me - Henderson, Nevada

I have been waiting since September for my full furniture order to be delivered and for damaged items to be replaced. Despite spending over $15,000, these issues remain unresolved after months of follow-ups. When I finally spoke with a manager in hopes of resolving this, I was met with attitude rather than assistance. I was accused of raising my voice (which I did not) and was threatened that the call would be ended. When I asked the manager (Kimberly) to review the notes on my account so I wouldn't have to repeat months of unresolved issues, the interaction became even more unprofessional. For a company that takes significant payments from its customers, this level of disrespect, lack of accountability, and poor communication is unacceptable. Customers should not have to chase basic service or be treated this way simply for asking that their order be completed correctly. Based on my experience, I would not recommend this store. read more

Their customer service I read them very low one star. Anna, who is the Customer service sales has not called me back and I called her 3 times. read more

Horrible customer service they lied to you and deliver your stuff broken. Even you try to speak to customer service or a representative. They never respond back and they never keep you update for the status and it's always some excuses especially Kimberly. She is not professional. She will talk down to you. She would never give you a correct answer and she will make excuses and never reach back to you my order was in August and I'm still waiting on my furniture still. If you were the owner of reading this, please reach out to me because this is ridiculous And they represent you horrible in Las Vegas, Nevada and Henderson very professional since I do work in sales worse experience did not recommend this place read more

Came in looking for affordable quality furniture. We checked her and Ashley furniture down the street. We saw many of the same items in both the store. We bought here because the prices were less. Carlos greeted us from the moment we walked in until the last price was loaded. Honest with us. Answered all our questions! We got great pieces . Thanks Carlos! read more

Carlos was very attentive and explained everything thoroughly. They had a wide selection of what I was looking for. Delivery went smooth and the furniture is good quality. Prices are very reasonable as well. So glad we decided to go with Big's Furniture! read more

They scheduled my delivery for Wednesday may 21, from 9 am to 2 pm so we got rid of our old couch the night before. We waited all morning and afternoon but no delivery. I called and they told me that someone made a mistake on scheduling. I told them I wanted to talk to manager, they called me back twice, on the third call I requested the manager AGAIN and all of a sudden the manager is off. read more

We bought a couch from them in 2023 and they did not last even a year. The leather peeled up and cracked after a year of owning it! We had to tape it al back together it is equal to big lots quality and that's why we switched to them! DO NOT BUY! read more

Big's Furniture - Seems ripping - Furniture Stores Near Me - Henderson, Nevada

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I ordered a piece of furniture and they told me that it would be here in 4-6 days for delivery and it was in stock in California , I had enough , I went back and demanded a refund , they denied me , saying they don't give refunds , I said okay we will dance in court since I honored my part of the contract and they broke there Parts . By the time I got to my truck they were calling me and giving me a refund . Hence I will never do business there . read more

Huge selection, Maria was just the person to help me find exactly what I was looking for. Definitely made this overwhelming process a whole lot easier. read more

No complaints. Carlos had an eye for helping us find compliment items for a dining room table purchase. We also got a bedroom set which at multiple other local retailers with the exact same set, was nothing less than $300 more. As a bonus, they were running a sales tax-free event so that even saved us more with the other purchases. Delivery was right on time; the warehouse guys were professional, in & out in no time. read more

Hubby and I walked in and were immediately greeted by Carlos. He checked on us while we were browsing, but wasn't pushy at all. He let us know about their current deals, financing and provided us with information regarding the selection of sofas they had (customizable options as well!) We had three options we were looking at and he was patient while we decided. We made our selections with choice of fabric/pillows & he got us on our way. It was a bit hot in the building and Carlos offered us some cold waters which def helped! read more

Recomiemdo esta muebleria me justo el servicio que me dieron, me atendieron en español y me alludaron en todas mis prejuntas, pero lo que mas me justo fue que la persona que me alludo hiso lo possible para que llo calcificara con solo mi TIN y sin credito, le agradesco mucho por alludarme y hacer mi Navidad mejor con mis nuevo muebles. Gracias Carlos.. read more

First off if I could ZERO stars I would!! So unfortunately I made the terrible mistake of walking into this store with hopes of refurnishing my home. I made the mistake of not reading the reviews BEFORE making a purchase at this establishment . (LESSON LEARNED) So on Feb 25th I walked in the store and was greeted by the sales person Maria. I told her what I was looking for and she immediately showed me a black sectional they had on the sales floor. She was very pushy as all of them seem to be . First red flag was her inability to answer simple questions about the merchandise she was so desperate to sell. Any who she told me that the couch was a special order so it would take 6-8 weeks to arrive. I asked her about the pillows on the couch and if they could be changed she told me yes but it would cost extra to do it, I told her to leave them AS SHOWN on the sales floor because I wasn't paying $100+ to change a pillow . When placing my order she told me that someone else had ordered the couch as well and she may be able to get it sooner , which I thought was odd considering she had just told me 6-8 weeks. Nonetheless I paid half and awaited for the arrival of the couch. 4 days later I got a call saying the couch was ready I was kind of thrown off . But I said ok. I came in and paid my balance and told them I'd have someone pick the couch up as I was going to be going out of town. The couch was picked up and they were all triple wrapped in plastic wrap making it impossible to really see the contents . Upon my arrival home I started to rip the plastic BY HAND to see if everything was correct and sure enough they were not ! Not only did the couch come with completely different pillows ( the ones they claimed were special order and an up charge) the corner piece had a tear along the seams UNDER THE SO CALLED PROTECTION. Meaning it was ripped before it was packaged ! So i immediately took photos and reached out to Maria VIA TEXT. She assured me that I may have received the order of the other individual and that I could come in & reselect something different due to the poorly constructed couch and the wrong pillows . And she'd have the delivery guys pick up the previous order. I agreed. I came into the store and looked around for another option. Maria told me I had to wait for the manager Kimberly to complete the reselect. I came back the next day . Upon choosing a piece although the selection was trash . I told her I was ready . The manager then walks up with a complete attitude as if I wasn't standing there and says " IM NOT DOING ANY RESELECTS! , you need to tell her to get the couch here now!" Now if you read the above statements MARIA clearly told me that she was arranging a pickup for the couch. The fact that Kimberly thought it was a good idea to speak as if I wasn't standing there is CRAZY! So I then made it clear I was standing there . Long story short Kimberly told me she wasn't doing a reselect, she told me I could not get my money back even with the couch in her possession! She refused to give me any numbers or names of ppl above her , she claimed the business was family owned so it wouldn't make a difference . I in turn filed a complaint with BBB. The company responded with lies of course. And they have continued to give unfair treatment because of it . All in all I have contacted legal counsel for this matter. Unfortunately for them they have no idea who I am affiliated with or how much damage treating ppl like trash can really do! PLEASE Don't WASTE YOUR MONEY ON THIS PLACE ! They are scammers and they do whatever to make a sell only to con you out of your hard earned money! . They need to be closed down!! read more

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Freddy is extremely professional and knowledgeable. He showed patience while I chose furniture for my home. Fantastic service and will definitely reach out to him again for anything I decide to buy in the future. read more

I purchased furniture from this store and admittedly did not check customer reviews beforehand. Unfortunately, my delivery experience was a complete failure. I had no email confirmation or nothing stating when my furniture would be delivered, word by mouth notification only. I was at work during the delivery attempt, and only received a phone call the day of. When I received the call, I informed the company I was at work, instead they still attempted delivery. I never received not one piece of furniture it was all taken back to the store. Big's Furniture then attempted to charge me an additional $1,100 for a restocking fee, even though I had already paid a $199 for delivery fee (for furniture I do not have). Additionally, other pieces I ordered was not expected for another 4 - 6 weeks, which would have made sense to deliver all at once. The manager, Kim, was extremely unprofessional, disrespectful, and made no effort to resolve or rectify the situation. I do see that I am not the first person to have delivery issue with Big's furniture and them attempting to charge people but I will be willing to speak to the news media and protest this business until action is taken! read more

As I was shopping for a mattress I noticed a BUG, which looked like a bed bug on the mattress displayed. I brought it to the attention of the sales rep, who stated it was not a bedbug and made no action to remove it. I would never order from this place again. read more

It has one star for a reason the furniture breaks within the month you pay extra for warranty. They don't take care of it, try talking to Mira from Big furniture she was extremely rude. Told us she had a recorded conversation saying we never wanted our furniture fixed, which is a total lie. This company is a scam they sell you warranty through guardian. They're a scam too even they said not to buy from Big furniture They will not fix your furniture. We had to wait two years for a recall to fix our furniture. Please do not buy from this company notice that it is all one star for reason. read more

Lord have mercy, could this place be any worse? Obviously a money-laundering operation. Although we were greeted warmly by a young woman with good intentions, we were immediately scolded by The Cryptkeeper and told that my trained & accredited service dog would only allowed on the tiles - of which there were none - unless I could carry him, which would prevent him from providing service. I was told that "just yesterday another dog had pissed on the carpet" as if it has anything to do with my situation. I wonder if The Cryptkeeper realizes that this sort of behavior goes against ADA guidelines and could be construed as a felony which comes with a fine of $10,000 per offense? Guess what? I'll buy furniture elsewhere. read more

this place is awesome Carlos is so patient and answers all questions that I need so glad I stop by at this place fast delivery got my stuff next day read more

I went to Big's Furniture yesterday (11-20-23), and while I was browsing around, Allison greeted me with a smile and asked if she could assist me with anything. I informed her I was looking for a couple of bar stools, and she went above and beyond to assist me. Unfortunately, I needed the items right away, and i didn't purchase anything. But I appreciate all of Allison's assistance. I went to another Big's Furniture location and purchased the items today. I wanted Allison to get credit for taking time with me. HOPEFULLY, this review will highlight her work ethic. Thank you again Allison! Rob read more

Big's Furniture - Furniture Stores Near Me - Henderson, Nevada

We were shopping for a couch. Carlos was able to give us a great deal on a couch and matching recliners, and had it delivered the next day! Delivery guys were fast, efficient, and on time. We love our new living room set!! read more

Big's Furniture - Furniture Stores Near Me - Henderson, Nevada

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Carlos, sales rep was great! However, there was a situation with my delivery and I was not a happy camper. The store manager Kimberly (Henderson location) gave me a call and immediately stepped in to help get it resolved, and explain the delivery process (she literally talked me off the ledge ). This is what I call great customer service! She made me feel my delivery was a priority and she kept me in the loop every step of the way. Thank you Kimberly for your great customer service. Carlos, I will always ask for you whenever I need to make a purchase! read more

UPDATE. It's been almost 4 weeks and i still don't have my sofas. I was quoted 2-3 weeks for delivery. I messaged an associate in the store and called the manager but I'm not getting a response from any one. We already got rid of our old sofas so my kids are sitting on the floor. Save yourself the headache. DON'T GO HERE! I want to add, we didn't finance anything with them. They've had their $4,000 for a month now but refuse to deliver my items. The person who answers the customer service line has horrible customer service. The prices in the store are higher than online. They quoted me 3 weeks for delivery which is already ridiculous since what i purchased was in stock and now it will take more than 3 weeks. I can't speak with any one in the store only the person who answers the customer service line and she acts like she hates her job. Go to Bob's Furniture, they have amazing customer service. read more

This place SUCKS.... You are risking your money by going here to buy furniture. I purchased 3 counter chairs (1/3/21)and at first they send me 2 chairs (4/5/21) that are completely different from what I ordered and told me the 3rd one is on the way. NEVER GOT THE 3rd chair!!! Went the to complain and they ignore you bc they know messed UP. When finally someone helps you 20 min later. They pretend to order the one you ORIGINALLY ORDERED. Fast forward to 9/22/21 the send completely wrong chairs, wrong size, wrong everything!!!! I KNOW THIS IS VEGAS BUT GAMBLE WITH YOUR MONEY THAT YOU HAVE Better chance of getting the product you ordered!!! NOTE I WOULD GIVE 0 stars BUT HAD TO LEAVE 1 they suck!! read more

Big's Furniture - Wrong chair!!! - Furniture Stores Near Me - Henderson, Nevada

Now my couch I purchased the same time I purchased the bed is completely broken, furniture is cheap trash!!!!! read more

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Please don't buy here. Customer service is horrible, Kimberly the store manager has no sales or people skills. If you go with a concern she doesn't care and answers in a negative way instead of finding a way or polite serve customers. Very poor customer service. I read other reviews and a lot of them have the same issue. Go to Bob's Furniture they are much better. read more

We love our couch! My fiancé and I had the perfect experience picking out our new couch thanks to Carlos. We walked in and Carlos was fast to greet us with a friendly smile, he helped us navigate our decision and was extremely professional. Our delivery was on time and the delivery guys were very friendly. Anyone looking for a great deal on furniture, I would recommend you go see Carlos. Thank you! read more

I want to give a huge thank you to jackie for helping us out, she is very outgoing, very knowledgeable about the products they carry. She has gone above and beyond for us throughout the process, she was able to get out products a little bit sooner than expected and even delivered early. We love our new couches and dining table. oh i almost forgot to mention they have 60 months no interest so we definitely love that. Definitely recommend coming to bigs.... read more

Carlos was great at helping us out and got the financing plan we wanted and the furniture delivered in a timely manor (7-10 business days) the deliver was very smooth and excellent with 2 guys who assembled everything and cleaned up in about 2 hours. We got a Cali king platform bed and a Cali king mattress. Best sleep read more

I recently came into bigs furniture for the first time not knowing what to expect. Coming into the store it had tons of options. CARLOS was awesome he was very informative, friendly and efficient. He showed me a few products all were great. I am very happy with my purchase and his service. I will definitely be back in the near future. Thanks alot read more

Carlos made this an amazing experience. Able to furnish 3 bedrooms with ease. Picked a bed that was too large ( my mistake) but Carlose made the exchange easy. Will be back for more. read more

I purchased a dinning table and it was late so I canceled. Had the most unbelievable rude service from the customer service department and then the manager was even more rude. They played games with my refund . I will never go back and highly recommend never shopping here. read more

I recently went to Big Furniture and had a great experience! Carlos was incredibly helpful from start to finish. We were looking for a few specific items and ended up getting a recliner couch, a stylish coffee table, and a bar stool set that fits perfectly in my space, all with great discounts. Carlos was patient, listened to what we wanted, and offered great suggestions without any pressure. He really knew the inventory and helped us find pieces that matched our style and budget. the delivery was also efficient and painless. This was our second trip here and we will be making a third. read more

I highly recommend choosing your furniture at Bigs Furniture Store in Henderson, NV. The staff was very kind and helped me with selecting the perfect furniture. Carlos was great in selecting the furniture I needed for my home. Maria, Beverly and Anna provided good customer service for the finance of my furniture. The delivery team did a awesome job putting my furniture together. I am very happy with my furniture and my family complimented how nice the furniture looks. Make Big's Furniture your next stop. read more

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I purchased a bedroom furniture set from Bigs Furniture in Henderson. Since the beginning to the end of our delivery Carlos was great, very helpful & knowledgeable on everything. Definitely will come back. read more