Just came in to purchase tile for a new project. Our sales specialist Chaz Suarez was super knowledgeable, friendly and helped us procure enough tile for this project. We have come here several times and The service team has always been stellar and well trained. They always give you heads up on potential problem that you may run into (and how to avoid it) and overall advice on better ways to improve the project. I can tell based on questions and the advice they give you, it comes from years of experience and a sincere care on wanting to help make the best decision. Thank you. read more

We got flooring for our town house years ago here so when we were ready to finally replace our floors in our downstairs in our new house, we knew we were gunna come to Floor & Decor again! We searched here for a couple of weeks, and got some samples. The nice thing is that they have all the flooring on the floor so you can literally get it then and ther eif you want. You can also buy some samples to bring home with you. The guy there was really knowledgeable and helped us out. We ended up getting luxury laminate and installed it ourselves. You can have them delivery it if you want for a fee, but we ended up just having my brother in law bring his truck to pick it all up. Honestly, it wasn't as costly as I thought it was going to be! We didn't pay too much and I feel like the value was amazing. The floors are really good quality and we are SOOO happy with the way it turned out. Definitely would recommend this spot! read more

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Lorenzo was 100/10 couldn't recommend him more. He was so patient and helpful in walking us through the difference between tile options, what we can do and how we can make our space work. We went with a porcelain tile and he helped us with narrowing down our vinyl options for when we're ready. He made a stressful decision into an easy interaction. We'll definitely be coming back for our next home project. Jesus was a great help in financing as well! Both very nice and helpful. read more

Floor & Decor - Entrance - Home Decor Near Me - Henderson, Nevada

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Great service and knowledgeable staff who are so helpful selecting the right materials. My sales associate Was Chaz Suarez. He was the most professional and knowledgeable help I could have asked for. Got everything selected in a short time . He helped put everything in my car. A very nice gentleman read more

I shopped at this Floor & Decor location the past couple days. I had great customer service from helping with design ideas and helping me choosing tile, mortar and grout. They had a wide variety of different flooring. The prices all seemed very reasonable too. They helping me with loading all my material into my truck. read more

Floor & Decor - Bathroom vanities - Home Decor Near Me - Henderson, Nevada

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Chaz Suarez the sales specialist was amazing ! He helped out my family out and he spoke Spanish which was a bonus for us! He was very patient with all of our questions and he was very attentive. Chaz was paying attention to what we liked and helped us understand the grout and the spacers and helped us get how much we want. He even offered us water bottles. Chaz Suarez deserves a raise ! read more

I met with Chaz Suarez today at the Henderson location and he was such a huge help. We just moved here from Phoenix and we're so happy that there's a floor and decor near our house and you bet I will be asking for him when I go back. read more

We stopped in today to look at backsplash options and didn't realize appointments were needed to meet with the design center. We asked your associate Laura if she had a moment for a few general questions, and without hesitation, she made time for us before her next appointment. She was incredibly knowledgeable, kind, and helpful...and quite honestly, she'll be a big reason why we'll be purchasing our backsplash from you rather than a competitor. Thank you, Laura, for going above and beyond. Great customer service is hard to find, and you nailed it. read more

Amazing service and friendly staff. Shout out to Chaz Suarez for helping out my husband and I with recommendations for our backsplash. As new first time homeowners, big stores can make the experience a little overwhelming. Chaz took the time to explain everything and provided us with a lot of great information and advice! Thank you Chaz!! read more

My parents are not English speakers and when it comes to renovating their house, they constantly run into issues with finding the right person to assist with their needs. Chaz Suarez did a phenomenal job helping my parents find the right floor for them. He made them feel comfortable and he was very knowledgeable in their items. Thank you to Chaz Suarez for helping my parents and giving them a great experience. read more

High recommend for this location and specifically for the service of Lorenzo. I will do more business here as we completely remodel our home. read more

I want to thank Grady James for the wonderful advise he gave us. You were right on with the perfect tile for our shower floor. Our tile layer did an awesome job and it looks fabulous. And the tiles were very reasonable priced and we were able to return the unused tiles. Would recommend this store to anyone and Grady for decorating ideas! read more

Floor & Decor - Shower tiles and the floor mostly. - Home Decor Near Me - Henderson, Nevada

All of the employees have been super helpful everytime we need something or we are just standing looking at something . Someone will walk up and ask us if we need anything. Cashier Sophia has such a sunny personality and you can't help but smile at her attitude. In our experience if you have a question any of the floor and decor people want to help or they will find someone that can answer your question. read more

Love this store. The prices are reasonable. Very helpful staff that if you have a large project they will walk around with you and add the items to their iPads. They will also help calculate what is needed if you need help. Just did a large purchase and did half of the project and had the right amount with a few extra tile left over. The store can store your order for 7 days before being returned. If you need to have your order picked up at a later date the loading dock staff are quick and will load the product for you. Prices are sometimes cheaper then large box stores. read more

Floor & Decor - Home Decor Near Me - Henderson, Nevada

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Thanks to Chaz Suarez's unparalleled expertise, my stair installation has been a triumph. His meticulous attention to detail, including recommending the perfect adhesive, has created a bond of such strength and durability that it's nothing short of extraordinary. read more

Floor & Decor - Here's a sample of the Flooring - Home Decor Near Me - Henderson, Nevada

Made a huge purchase of tile from this store and through a series of unfortunate events had an ordeal that I'll forever remember. In the end we absolutely love the tile and floor & decor, Mr.Lopez and company made things right in the end and I'm grateful. Thanks for following through and I'll be back. Thanks read more

I was overcharged hundreds of dollars because people at the register don't know how to do their job. They are incompetent and now I don't know if I'm ever going to get refunded my money something that should've only cost me for $500 end up costing me almost 1100 be careful when you go and shop into the store. Make sure that you take pictures of the tags of the prices that you're buying and then make sure the price is match when you get up to the register because sometimes the prices don't match on the tag and you pay more and on top of that they don't know how to do their job and they will overcharge you in some other way, so pay attention. The manager seemed nice enough. He tried to help me and take off hundreds of dollars of what I was overcharged, but it's such a mess and you know how these things can go on and on and on and on be very careful shopping here. read more

We had great help from Chaz Suarez. We had a couple of questions regarding finding a product requested by our installer and Chaz helped us find what we needed. He went above and beyond helping us with choosing the correct bracket to secure the tile, choosing the grout color, getting another cart to carry the rest of our materials and arranging to have it all loaded on a pallet to pick up the next day. This is our second bathroom project and we love the value the store has to offer. read more

I want to thank Sophia M. She really went above and beyond to help make our first home remodel a success. I was purchasing everything for my contractor, not knowing what I was doing or what the items were that I needed and most importantly, what style I wanted. Sophia was patient, knowledgeable and took the same care with me that it seemed she would take with a family member or friend. In addition to Sophia, the pick up department folks, cashiers and Matthew (the manager) were all just fantastic. I highly recommend Floor & Decor they offer a wide variety of beautifully crafted tile in every price point. They will be my first stop for my next project! read more

Chaz Suarez was amazing and possessed all these skills listed!! . Strong communication skills: being able to clearly and effectively communicate with customers is essential in sales. . Empathy: being able to understand and relate to a customer's needs and concerns can help build trust and rapport. . Persuasiveness: being able to convince customers of the value of the product or service being offered. . Resilience: sales can be a challenging field, so having the ability to bounce back from rejection and setbacks is important. . Adaptability: being able to adjust your sales approach based on the needs and preferences of each customer. . Confidence: having self-assurance in your abilities and the products or services you are selling. . Product knowledge: having a deep understanding of the products or services you are selling, including features, benefits, and potential objections. Would highly recommend Chaz Suarez and valued to have working for Floor and Decor read more

Floor & Decor - Chaz Suarez - Home Decor Near Me - Henderson, Nevada

I am a regular customer at F&D in Henderson. I would like to recognize Derick Drumgoole, the Pro Manager at that location. For about eight years, I have been attempting to find a licensed contractor that would be able to do an outstanding job at replacing the existing tile in my home. Prior to purchasing the tile and accompaniments at F&D, I requested Mr. Drumgoole's referral for a contractor as he would be the one to know who would be the best licensed tile installer in the area. Mr. Drumgoole recommended Dan Pinsonault as the best licensed contractor and tile installer around. I must say that the entire job was done to perfection to include the installation and cleanup. The tile work was impeccable; and when the job was completed, I had no cleanup or anything to do. It was as if the job was done with magic. No mess, no cleanup, no waste and a great price. I most certainly will be utilizing and referring Mr. Pinsonault in the future for both myself and friends. Without Mr. Drumgoole's referral, I would have been lost as I could not find anyone competent enough to do this complicated job to perfection. Without Floor and Decor having a professional such as Mr. Drumgoole managing the Pro Department, I never would have been able to get such a referral as I could not find someone myself. Floor and Decor has an asset here that will be utilized by myself and other quality seeking folks in the future. Cheers! read more

Chaz Suarez a sales specialist he was amazing ! He helped us all the way . He explained everything from top to bottom . Couldn't find a better sales person than Chaz . Thank you !! read more

The store has a great selection of tiles that we were looking for and high end products like Mapei which we were looking for. The service provided by Jason was phenomenal. He was very patient with us as we had to redo our shopping list in accordance to the contractor and he had no trouble in locating all of our merchandise. An extremely valuable associate and I truly thank him for the great experience. read more

Love this store and the help they provide. We were on a budget and F&D came through! They even price matched Hrady ws outstanding so ask for him he has the ideas and can interpret your vagueness into great solutions Great variety of products and choices. Don't waste your time at the big box stores read more

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Such an amazing customer service from Chaz Suarez! You can tell he's a very hard worker and takes pride of his job. He was very helpful by helping with loading the supplies I needed to the cart and also loading them to my car. I was waiting on a worker who said they would come back in 10 minutes and never showed up but once Chaz walked by he was ready to help!! So if you go to this location I highly recommend you to ask for Chaz for great service! read more

Excellent customer service was received here! We were greeted the moment we walked in and they asked us if we were looking for something specific. We knew exactly what we were getting so they sent over a shopping assistant and she took us to where each of the items were located. Then she even went to our vehicle with us after we checked out, to help load the tile inside. It was amazing and we will definitely return when we need tile again. read more

Chaz Suarez went above and beyond to help me with all my questions, get all the items I need for a shower renovation project, and helped me to get everything safely in my vehicle as well. His customer service was top notch. Thank you so much Chaz. read more

Grady was fantastic ‼Very knowledgeable, professional and friendly. We learned so much from him. Too bad it's his last week with the company as we would like to experience his great customer service again. read more

We've had several good experiences with Floor and Decor since my original review. This location is still not as helpful as others (which tend to be excellent every time) but nonetheless has been ok. We then bought a large quantity of tile for a project that was delayed. Within the original 90 day return window, we planned to return and then re-purchase the same material to restart the return window. However, staff at the store assured us we didn't need to do that because we could return after 90 days as long as we would accept a store credit. Since we do numerous renovations, that was fine with us. Fast forward to now, when we can identify how much surplus product we want to return. The store initially refused to honour the policy that was in place at the time we bought it and wouldn't accept the return (of unopened product they still carry at full price). Seems they now rely on some third-party organisation which is apparently in control of whether they can accept returns or not, even though it doesn't seem to know what their policy actually is! So we had to waste time contacting them (many calls not answered) before establishing that there was in fact no reason to refuse the return. Thanks to intervention by F&D customer service (who were excellent and very quick) the issue was resolved so other than a second wasted drive across town and some short term frustration we did ultimately get the store credit. But hopefully the store won't do this to others. read more

I have been to this store on numerous occasions for my flooring needs of different homes. The prices and quality of the materials is always 10/10. This particular review is more for the service on my last visit. I was approached by Chaz Suarez, who after listening to my wish list for flooring, was able to provide me with some knowledgeable advice and made excellent recommendations without being pushy. He gave me the pros and cons, which nowadays some people choose to omit just to make a sale. His sincere honesty and professionalism went above and beyond. Will definitely be returning soon. To the management, kudos on having an excellent employee like Chaz. read more

We were able to not only get the products we needed, but the employee who helped us, Chaz Suarez was absolutely amazing. Chaz took his time to help us, made amazing recommendations, and even located a few deals with some of the clearance stuff. Great selection and prices, but Chaz really made us feel taken care of read more

We came into Floor and Decor for ideas on a remodel. All the employees are helpful and friendly. We were helped by Grady, who is amazing and took the time to really help us design and pick out tile samples. He made the process fun and easy. read more

Floor & Decor - Home Decor Near Me - Henderson, Nevada

Store employee, Kaena Kepoo-Kaeo was a great help! He truly helped me through the entire process and made my floor selection easier. He's and outstanding employee and definitely cares about the customers. The store has a great selection of products and in a nice location. read more

We moved from California and NEVER had the service there that we got here in Henderson. We were lucky enough to meet Grady and he was such a big help!! He spent so much time walking us through different ideas and seeing our remodel ideas and helping us with a beautiful design plan for our kitchen remodel and fireplace. Grady is awesome. So thankful for his help!! read more

Floor & Decor - Backsplash, stacked stone, and the grout we picked. - Home Decor Near Me - Henderson, Nevada

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My wife and I were looking for tile while having our bathroom remodeled. We meet Chaz Suarez, a Sales Specialist. Chaz was amazing in helping us not just pick our our tile but with the entire sales process. He recommended the perfect color grout, mint, to compliment the 4'x4' tiles we had decided on. As well as, smaller tile that looks amazing together. Chaz even helped us load the tile into our vehicle. Thank you Chaz for your help throughout the the entire process. Floors & Decor you have a great salesman!! read more

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My wife and I were assisted by Grady at this location, today. We were putting together our choices for our shower tiles for walls, floor and waterfall pebble. Grady was extremely helpful and knowledgeable. Color combinations, materials, textures, grout options, schluters, and so much more, were among his areas of expertise. If you are facing a bathroom remodel and shop at this store, I would recommend you ask for Grady. You will be glad you did. Thank you Grady. Upon completion of the remodel, we will add pictures. read more

Designer Grady James was invaluable to us in choosing and coordinating floor and wall tiles for our living room and bathroom remodel. The travertine strip he suggested as transition between different room tiles worked so well our contractor suggested we use it also as a decorative band in the bathroom, which we did. The 5 star rating is based on the service we received. We had a big problem with the vinyl faux wood flooring that was advertised as 100% waterproof. Turns out that only applies to water from the top after installation. We put it down on a cement floor that had been installed a month before over an existing cement slab ( we raised the sunken living room floor up to grade with the rest of the house). Turns out the cement was not nearly cured enough, and the installation therefore did not comply (or work) with the fine print installation directions inside the box. Management treated us fairly and we switched to tile. The company policy about taking and returning samples and excess product is outstanding. read more

Floor & Decor - If you can zoom in, note the outside corner detail is cut and colored to resemble the wall tile pattern, by contractor Don Hyde. - Home Decor Near Me - Henderson, Nevada

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I am updating my 1 star review of this store to 5 stars, this store is lucky to have Matthew M. as their manager. The store initially delivered the wrong tile the day before work was supposed to start on our bathroom. The tile could not fit in our car, I called the store multiple times, my husband got through and waited on hold for 40 mins! We hung up but we received a call back from one of their managers. He delivered the right tile the same evening in his own car. Matthew M saved the day and this review. read more

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Went to floor and decor to pick out a porcelain tile for our shower. We met Charles (Chaz), one of the sales associates and he was quick to help us even though they were closing soon. Charles showed us all the different types of tile and explained which ones might compliment the paint colors and flooring. We ended up taking his advice and going with the wall and floor tile that he picked out. It came out magnificent!! He even went through the extra effort to help us pick out a grout and gave us his recommendation. I've been to floor and decor quite a few times and I've never come across such a helpful employee that really seemed to care about my tile project. Thanks again Charles! read more

Floor & Decor - New shower! - Home Decor Near Me - Henderson, Nevada

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Chaz Suarez was amazing. Was very helpful and explain to us everything that we would ask. Made our purchase for our project very easy and smooth. He is a great Sales specialist. read more