Always purchase the warranty. I purchased a bicycle on July 4th and within a couple of days riding…read moreit, the rear tire popped twice. The staff at Colorado Springs Bike Shop were able to determine the cause and replaced the rear tire for me. I am satisfied customer. I am going to be a repeat customer at Colorado Springs Bike Shop.

Buyer beware and good luck getting a Aventon bike from this bike shop. They gladly take your money,…read morebut don't communicate anything and clearly are limited in their ordering abilities. Read on to learn more.... We came in to try and test out some e-bikes, but were not able to test anything as they have very little, to nothing, in stock. "Everything on the floor has been sold" we are told. Pretty much a don't touch kind of vibe... Kind of cold, but I get it, other peoples orders. We ordered 2 bikes anyway and paid $1000 to hold our place. They need the money down to help with order costs I was told. As we were ordering, I spoke about the tax rebate program Colorado is doing. The guy mentioned it was a rough burden on them as they had to front the cost and they had no ability to pre order any inventory. Explains the no-go on the test drive. I asked when we would get them and they said they get priority over ordering directly from Aventon's website, so about 3-4 week plus one week to build it. After waiting almost 2 months we call to find out where our bikes are as we have heard nothing from them. We were told they have have not even been ordered due to being out of stock?!? We were then told we will need to wait at least another month, or more, and that's IF they can get our order in. I get on Aventon's site and it says both bikes ARE in stock (Size and color), and will be shipped in just over a month if I order now. (I also checked a month and a half ago, when they were both in stock, and the site said I would have already got them from Aventon.) When I pointed that out trying to understand their process, they became oddly defensive and started to give are reasons why its bad to buy directly from Aventon, better to buy from them, you don't get the CO tax rebate from the website, and you need to wait. Very much a HA HA ,checkmate Mr customer kind of vibe..... So we sadly canceled the bike order and went elsewhere empty-handed. I guess we lucked out as I just saw Aventon increased their prices $200, as announced on their social media accounts, "due to ebike tariffs and increase in ocean freight". We had no documented price guarantee from anyone when we "ordered" the bikes, so we would have had to pay that increase. 1 star for a very disappointing experience.

Fantastic service getting my new bike set up just how I needed it. Friendly and knowledgeable…read morestaff. I'm a beginner Mountain biker and they patiently answered my questions without being condescending. They helped me find a few upgrades to start and didn't over pressure me to do more, yet let me know some things that might be good in the future.

Classic small business experience. They greet you when you walk in, ask if they can help, and point…read moreyou in the right direction. You don't have to be a bike enthusiast to like this. I brought my daughters cheap bike rim in and they helped me the same as anyone else. Highly recommend.

Nice friendly people. Took care of shifting problems, They took time out , to fix right away…read more Very nice cycling shop. Highly recommend !!!

I what's liked this place, but the more I come the more I am impressed. The service center is also…read moregreat!!

STOP LOOKING THIS IS THE PLACE YOU WANT !…read more Took my bike that I haven't been able to ride in the last year and a half. In about five minutes and had checked all the gears filled the tires with air and replaced the grips that had been worn out. Super professional, efficient and great service. I just moved here and this will be my bike shop going forward.

Ascent Cycling should be the industry standard. From their speedy, accurate repairs, to their…read moreexceptional customer service. Take notes, rinse and repeat.

I was looking for a front wheel for my bicycle and Ted's had it. No big deal, it would seem, but…read moreapparently 27" wheels are no longer an item in demand. Ted's was the only place that had one on hand. I do want to give kudos to Criterium as they told me to call Ted's, and even gave me their number. Perhaps bicycle stores are the last bastion of honest competition. I got to Ted's the next afternoon and what a friendly place. They had a large family purchasing a couple of bikes for some small children so it was a bit hectic, yet they took it all in stride and found me my wheel and I was on my way. I did ask about a map of the area and was promised they would call when they got their resupply. BTW, the wheel was super reasonably priced and Ted made sure I understood the reason for the tighter than normal axle cones. Ted's is now my go-to bike shop!

I went in for the first time yesterday to find a youth helmet for my child. The staff were really…read morefriendly and helpful. They helped us find the right helmet and helped adjust it for my child. The shop is small but they have a lot of products and everything is clean and well organized. Plus they have a very cute shop dog who greets customers!

Their $100 tune up should include brake bleed, derailleur adjustment and wash. When I picked up my…read morebike they charged me $125 for the service and couldn't explain why I was charged the extra $25. After taking the bike out on my first ride I still had the same issues I was having: Bad shifting Bad brakes (still needed to be bled and I needed to replace pads) The second ride after their tune up: my chain snapped. Paid for a new chain, went on a third ride: derailleur cable snapped. Took bike in to see why these issues weren't addressed during "tune up." I was charged $25 to put in a new cable and after that was installed, my bike still didn't shift properly. I ended up bleeding my brakes, changing my own pads, installing my own chain and adjusting my own derailleur after spending $150 on a $100 tune up that was basically just a bike wash. I can service my own bike, but I took it to a shop because I thought it'd be a better use of my time and money (I work 50+ hours a week). That was a mistake. I would give them 1 star based on my experience, but they are veteran owned and nice enough people.

So helpful, great rates, great values. Rented an Enduro ebike, rode jacks and chutes, had a blast.read more

Rock solid service. Fair prices given the exceptional quality of work that John does. This is the…read moreplace to get your bike running smoothly and quietly. Excellent shop!

Great work great people fair price. They know their bikes no matter how old the cycle.read more

I had been under the impression that I could ride a regular bike in Gatden of God's but it is…read morereally hilly. In my former triathlon life I could have done it but electric assist is more appropriate, especially in 45° weather. So I called after they closed but the owner picked up and helped me reserve 2 beach cruiser type bikes for the next morning. We were staying at Buffalo Lodge which is an affiliate so he bought the bikes to us. That was super convenient so we could leave our car at the lodge. We had a thorough instruction course and test ride and off we went. The bikes were well maintained and had good power. Comfortable and operated nicely. 2 hour rental was sufficient to see everything, explore a little and take lots of photos. There was a bag on the bike large enough to hold a jacket, snacks, lock, and the complimentary water. We were instructed to leave the bikes locked at our lodge and give the key to the front desk. Easy from start to end. Highly recommend.

We had a great time on these bikes going through Garden Of The Gods! Owners were super nice and…read moreextremely helpful! Check out this place and support small business!