Originally went to waipio location to try on helmets. None fit me so they checked their king st location and there was actually one ! Coming from waialua it was a bit of a drive but thankfully it was there when we went the next day. Vance was very helpful in helping us. Lots of parking and we got there when no one was there just before a handful of other customers walked in as we were about to walk out. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

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I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to see if they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!! read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

The all new bike factory located where Chef Mavro restaurant once stood . Corner of McCully and King St.. Inside they have a lot of selection to choose from . Electric bikes , scooters , mountain bikes , kids bikes parts , rims, tires also skateboard. This is their new location the old Bikefactory was on the corner of Cooke St. and Ala Moana blvd . Friendly service once I entered a young man asked if I needed help right away . Support local read more

BIKEFACTORY Hawaii - Front of store - Bikes Near Me - Honolulu, Hawaii

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This bike shop should NOT be a Super73 authorized dealer.. They should not be in the repair business at all, after many times dealing with them. If you want to deal with a stoned kid that wears a t-shirt that says wheelies aren't a crime (or something to that affect) and shrug his shoulders and say well that's just a bike thing, after 4 trips to fix a problem that wasn't even a problem until I took my bike in for new tires. When I got it back the peddle assist is activated just by rolling the bike forward an inch. Extremely dangerous! I have over 2000 miles on my bikes, my bike is my only transportation, so I didn't come up with this evaluation of Bike Factory quickly, it's come from years of disappointment. My first review of them and consistently getting horrible service. The last time, they told me I needed to replace the rear hub motor, a $500 part that was out of stock. I bought another Super73 because I need transportation, but when it did come back in stock and I ordered it, it was not the problem. It's actually a damaged wire from the rear hub motor that goes to the battery. I paid for that diagnosis. And it's not the first diagnoses I paid for that was completely wrong. Problem is, is if you purchase a Super73 you can't get it fixed anywhere, including the only authorized dealer who can't even get parts in Hawaii. read more

Terrible Customer Service. Went and looked at bike and pricing was 599.99 more than manufacturer. Was told by employee that they could possibly price match and took down name and number and manager would get back to me. Followed up several days later and was told they were still waiting to hear back. They never got back to me. Was told by an employee that they were not going to check on being able to adjust price. This is lazy and terrible service and feel like I was lied to from the beginning. Will definitely not be purchasing from Bike Factory Hawaii. read more

Staff was very helpful and friendly. Bought this bike from them and helped me in getting parts that fit the bike even if it's not from them. read more

BIKEFACTORY Hawaii - Eride pro 3.0 - Bikes Near Me - Honolulu, Hawaii

I want to buy a new bike for Christmas. Called bike factory to see if they had my bike I wanted in stock they said no so I went in shop to see if they did. Upon arriving, they were incorrect about their stock and the bike was sitting on the floor. They wouldn't allow me to connect to their Wi-Fi to get approved for their credit. So I had to go back home apply and then I came back in. After getting approved and coming back to the store for a second time, they told me the bike that I wanted was not allowed to purchase with that provider after I confirmed it over the phone. I would appreciate if management reached out to me to resolve this issue. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

I paid $4100.00 for a Trek pedal assist mountain bike. When I purchased the bike it had no pedals. I asked the guy if it was for sure big enough as I'm 6'4". After putting the pedals on I realized very quickly that this bike was way too small. Come to find out this actually the small version. I feel like my knees are touching my ears when I'm riding. Also I went back in to have some air put in the tires. I just got the run around. I ended up leaving and having a different bike shop air the tires up for me. Unless you're one of their buddies riding around on one of the illegal bikes around town you're not gonna get any service. read more

I recently went to bike factory to look for a new rim for my road bike. I find out that they are not selling too many road bikes and tri bikes any more, they carry more BMX and e-bike. I was looking for a bike rim for my road bike and I think the selection is limited for my price range, so they do not have a rim for my bike. They do sell skate boards. Overall their staffs are friendly. It is always good to have another Bike Shop in my area so I have another option to go to. read more

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If I could give 0 stars I would. I simply googled a bike I was looking for, BikeFactory had it on sale, but I wanted to verify availability before purchasing from reading previous reviews. Wow! Once I emailed they said yes, yet it was gone from the website? So I called, I don't wish to name who I spoke with for him, but he looked it up in the system. Verified there were 3 at the sale price in the system, but unsure why not on the website, so he literally put me on hold and went to put his physical eyeballs on the bikes in boxes. Now whoever emailed me after was extremely unprofessional, and I'll just leave it at that. First the bike got put up saying "No discount" then a day later none are on the site haha i simply asked if I could purchase at the price I first emailed, the sale price, or I'll simply buy it for msrp in the states. Mind you they have 3! lol read more

BIKEFACTORY Hawaii - Bike - Bikes Near Me - Honolulu, Hawaii

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Customer service excellent. We had an issue with a helmet me purchased for our grandson and they were able to work with the manufacturer to repair the helmet. read more

This review is SO OVERDUE. These days, it's so hard to really experience excellent customer service. Every time me and husby go to Bike Factory in Kaka'ako, we have the BEST experience. The humans that work here are SUPERB. Not only are they knowledgable, but you can tell they actually love their jobs. They love being there, they love helping people get their butts on bikes, they love helping tune up their gear, they love assisting with picking out anything with wheels, etc etc and more. You get the picture... It's because of this that WE ALSO GO BROKE. But it's okay. I put a lot of trust in them, and they do the same for us. If you're looking for knowledgable staff that AREN'T just trying to make a quick buck off of you... this is the place to go. Sure, they are making sales, but they aren't pushy like actual sales people. They are always making sure you are making the most comfortable decision for yourself... and I LOVE THAT. read more

Went in. Asked for a bike tire. They left to look and never came back. Bruh? Not sure why. Kinda strange. Wouldn't recommend. read more

It's been beyond frustrating to deal with the Bikefactory Hawaii. I've been trying to purchase a Trek bike from them, but they failed to answer my emails at all. When I was visiting the stores in person the staff didn't have any knowledge about the bike. When I finally reached a verbal purchase agreement, they ended up not honoring the agreed price. At the end I ended up ordering directly through Trek (but the bike unfortunately still has to get assembled by the Bikefactory). And guess what? The bike arrived 12 days ago, and I haven't heard anything from Bikefactory, no updates at all even though it says the bike would be ready in 3-5 days. When calling them today, they just say they don't know. Read through some of the other recent reviews to get the full picture of the level of customer service that you can expect here. It's unfortunate because I'm a big fan of Trek bikes and their customer service. Still waiting for my bike that I already paid for. read more

Good selection. Staff was knowledgeable and friendly. We were able to get a tune up on our bike as well.

I highly recommend this shop. Knowledgable staff is really flexible and easy to work with. Great customer service. Pretty good selection of bikes in variety of sizes and configurations. I live mainland and work Hawaii intermittently. The staff here is very patient and works with me on my schedule. Don't try to oversell you. Listen to what you are saying. read more

They wouldn't take my BikeFactory purchased bike in for repair. They are too busy. Just go to McCully Bike. They get Aloha at McCully. Cheaper too!!! read more

I have dealt with this shop over the years for mostly bicycle related things. Sometimes the service provided was specifically for me (parts and tune Other times, it was for my coworkers who trusted me due to having been a triathlete and endurance cyclist for almost 4 decades. Today, however, I purchased a Tony Hawk reissue skateboard. The level of satisfaction was precisely the same. I highly recommend this shop based on those who are employed here. I found the staff to be professional, polite, and quite knowledgeable on a grand array of topics. With this having been stated, I truly look forward to my next visit. Thanks guys! read more

Seriously, guys? My Trek Dual Sport 2 that I purchased from the Bike Factory had a flat rear tire. I took a taxi that agreed to schlep the bike to Bike Factory for a new tire. The disinterested kid at the front desk tells me I need to schedule a repair appointment before I bring the bike in. I asked if he might be able to make an exception in this case, since I just unlocked the bike room in my condo, unlocked the bike, carried it up a lot of stairs and taxi'd to the Bike Factory. Nope. I walked next door to Boca Hawaii Bicycle Shop, where I have never purchased anything, and they got right on it, said I'll be ready to go in a day or two. Now THAT is outstanding customer service, and I very highly recommend Boca Hawaii. Apparently, the Bike Factory either could not or would not make an exception to take a walk in flat tire repair for one of their customers? If you're in the bicycle business and cannot accommodate a walk in flat tire repair, you're in the wrong business. Way to go Bike Factory. From a not impressed former customer. read more

Since my wife and i was around this area i went to this location to buy a handle bar for my bike. The associate checked on the computer if they had any in stock. He had some but was i guess still in boxes up stairs and told me the Waipio location had some. I told him im actually from that side. But since we were on this side i figured i stop by. It looked like he didnt want to open boxes and get the bars. So he said, go check waipio since you are from that side. Bad customer service. Lazy. Never again. read more

I've been burned twice at this store by misleading information and/or lack of customer service...and when there's another bike shop...literally 100 feet away... STRIKE ONE...was buying a bike stand that I was told would stand my bike upright in place, thus taking up less room in my condo. Guess what...it's just a bike rack. No upright functionality. $45 purchase for nothing. I was able to find what I wanted on Amazon, but I really wanted to support a local shop. STRIKE TWO...I needed a replacement bike lock. I showed the guy the attachment mount on my bike, he showed me the locks. I purchased the one that I thought would fit. It didn't. As I was purchasing it, I told him I wanted to put on right there. That elicited a shrug in response. I was clearly struggling with how to mount the lock...asked several questions...was given no real answers or any offer assistance in any way shape or form. So...I left with my brand new $70 bike lock and went back home to figure it out on my own. In fairness..I have a new lock. I'll be able to mount it to the bike, but in a world where "in-person" retail is under constant threat from online shopping customer service is the only differentiator. If it's easier and cheaper for me to buy it online...I will...no matter how much I want to support the local business. STRIKE THREE....there won't be a strike three...I won't be back. read more

First time visiting Bike Factory and it was a very good experience. Walked in and everyone said hello and was very friendly. Lots of customers and employees explaining the different bikes they have and I saw a few people testing driving some of the latest bikes. I needed a new tire and Sean asked to help me. He said they had the tube in stock and would find me one. First couple of places he looked, no tube. He dove deeper into the inventory and it took some time but Sean came back with what I needed. The air value was a bit different so Sean explained the adapter and was easy to understand. Success trip to Bikefactory. Outstanding customer service, good inventory of bikes, supplies and equipment and I will certainly be back if I need anything in the future. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

Customer service inaide kakaako store was awful. They put my bike together wrong and brakes failed in an intersection.

If you're not getting your bike fix at bikefactory you're missing out. Multiple locations, each with the friendliest staff I've ever dealt with. Quick story on what happened. I wanted some wiring done on my new bike and the boys took care of the job within 10 minutes time. I was speechless at how quickly they took care of it. In conclusion, go to bikefactory ONLY if you want to be treated well. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

Only store on the island that's a SE BIKES dealer. Customer service is great and you get to try ride the bike before you buy it. read more

BIKEFACTORY Hawaii - 29" SE BIKES BMX BIG FLYER - Bikes Near Me - Honolulu, Hawaii

Called yesterday and asked if they'd be able to change the tube on my talaria mx4. The kid on the phone said "they're too busy, and don't have capacity to take on repairs." I went in the store to purchase the tube and change it myself and the store was completely empty and the Caucasian kid at the register sounded like he just woke up and was moving in slow motion. Horrible customer service definitely lazy kids that turn down repair work so they can talk story and go on their phone! On top of that he sold me the wrong tube size for my bike even though I gave him the specifications... smh!!! read more

This place was awesome! We worked with Brayden who was super knowledgeable and friendly and helped me figure out which bike best suited me based on what I wanted and how I wanted to ride. I wound up getting an Electra Cruiser and I love it! Definitely would go back and trust them with all my bike needs! read more

Hire employees with better work ethics, that would be nice! Ones that actually listen to the customer's needs!

Just ordered and picked up a SUPER73 s2 Electric bicycle. I saw one about two years ago at Diamondhead look out , and ever since then I've been kind of wanting one. Finally pulled the trigger and ordered one through The Bike Factory. They're one of the few dealers that have them in stock at the moment. I'm a big guy so I was kind of hesitant because I did not know if the bicycle would be able to handle my weight but sure enough it can pull me up almost any hill. The nice thing about the Bikefactory is they will put your bike together for you and also register it. So you really don't have to do anything but pick it up and enjoy it. They do this for all the bicycles that they sell. It's very convenient. I picked mines up in the town location but there is another location out in Kapolei. The staff that works there knows that equipment and a very knowledgeable and will help you make the best decisions for you. If you're looking for a bicycle or skateboard or even an electric motorcycle this place might be a good fit for you I would recommend you at least giving them a try. read more

I wasn't looking to buy anything but only came inside to browse and look around. They had a nice selection of bicycles and it was filled to the brim. The prices on the bicycles were very comparable to the mainland prices. It was a Saturday and they were very busy with a constant flow of customers. If I lived on the island my mode of transportation would be by bicycle unless it was very far distances to travel. read more

BIKEFACTORY Hawaii - Welcome mat - Bikes Near Me - Honolulu, Hawaii

Friendly staff and engaged with you once you walked in the store. The carry the new style electric scooters kind of off-road type. Neat atmosphere. read more

I got a call from the repair shop for McCully Bike shop, on Hausten. They told me to come p/u my E-Bike because they got the job done and it's ready. And the Bike Factory told me it would take a minimum of 30 days for any type of turn around. McCully, I'll always use your services for my E-Bike repairs. ALWAYS. Bike Factory you lost a customer. read more

The guys at this place always take care! Amazing service and will always come back for any bike needs . This place is truly the bike hub and carries all the hip stuff other local bike stores don't have. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

Don't go here if your not knowledgeable about bikes and need help, they will not help you here. They will just look at you and give you a stupid stare, and you as the customer will have to ask all the questions. read more

This my review for the Honolulu Bike Factory location and I must say it agrees with the Waipio version, 5-star service indeed! The staff here is always mindful of customers. The few times I've been here, I've always had staff take care of me. Whether it was buying parts or even installing parts they never disappoint! I'd say the only downside to this location is their parking. They have about 5-6 spots under the canopy. If you can't park in there, street parking is available, although you may have to pay and walk a little. If you're looking for great customer service in a bike shop, this is the place to go. Great selection and excellent customer service. read more

I came here to find a bike for my son. A lot of the bikes here were out of our price range for a 12yr old. Yet, I found a bike that will fit my sons needs. Big shout out to Jase for being honest and thorough when selling the bike. I came home and surprised my son and he was all smiles! Mahalo! read more

Love and hate coming to this place filled with not only quality bikes, but skateboards and other fun rides. Love.. How helpful and knowledgeable the super friendly staff is on every visit to here. Hate..That I want to buy so much stuff from here and it's going to make me broke! :( Jace, JD, Dennis were really helpful when I purchased my Trek 8.3 Dual Sport bike awhile back. Along with the purchase I picked up some pinhead locks, changed grips and added so much more items. It would be so wonderful if people didn't steal bikes, things you have to purchase just to make it harder to steal. Not only do they do sell and do maintenance/repairs on bikes, but stock so much more things that somethimes are not displayed. They also stock a large amount of Hydroflask in different sizes and the accessories attachments. If you're looking for Bike or Skateboard related items this is the place to checkout. I continue to drop in and am amazed how many different things I see on each visit which is really awesome. Biking not only gives you great exercise, but an opportunity to see sites that you never notice driving. So get outside, enjoy life and live life on two wheels! read more

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Just came into the business to get a small repair and a wheel tire fixed. Super friendly staff. When I called , I needed to order the tire, and it did take about a day for them to find it, bit no worries as most bike shops have limited supply at this time due to demand. Prices were straight retail, no discounts to be had. read more

Hubby bought a used bike on FB Marketplace and wanted to have it checked out and tuned-up a bit before riding, so we came here and we're very pleased that we did. Although quite busy when we went in, the service was excellent. In addition to sending in his bike to be looked at, my husband inquired about how to transfer the registration to his name. The guy who was helping us (sorry, forgot his name as this was a few weeks ago when we visited), was able to answer his questions and even provided my husband with the form to do so. To our delight, hubby's bike was fixed up and ready for pick-up within two days. So, that was a really quick turnaround, which was great because my husband was excited to get back to riding with me again. Besides awesome service, they also have a wide selection of bikes, parts, and accessories. Based on our recent experience here, I'd highly recommend coming to this place for all of your bike needs. read more

BIKEFACTORY Hawaii - Bikes Near Me - Honolulu, Hawaii

Do not take your bike to get serviced here long wait. Took 3 weeks and turns out the bike just need a new break pad. Take it to Mccully bike shop. Way better experience over there read more