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    7 months ago

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    2 years ago

    This is the place to go! Knowledgeable, trustworthy and fair on pricing. Plus she's a great person.

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    Ask the Community - Aloha Cyclery

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    People searched for Bike Repair/Maintenance 100 times last month within 15 miles of this business.

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    Windward WaterSports

    Windward WaterSports

    (113 reviews)

    Review for Windward Water Sports 33 Hoolai St, Kailua, HI…read more96734 Owner/Instructor: Jeff Tobias On August 31, I contacted Windward Water Sports, owned and operated by Jeff Tobias, regarding a kayak rental. Since it was a Sunday and most other rental businesses were closed, we reluctantly went with this company -- a decision I sincerely regret. From the outset, the experience was chaotic and unprofessional. Calling ahead yielded little useful information; staff were unclear, unresponsive, and seemingly uninterested in helping. We were forced to book online due to the lack of timely or reliable communication. Upon arrival, we were issued kayaks and life vests that were in poor, unsafe condition. The life jackets were tattered, worn out, and looked completely unmaintained -- a major safety red flag. It's clear that this business does not prioritize safety or equipment standards. There was no proper safety briefing, and we received no warnings about the unfavorable weather or ocean conditions. The water that day was rough, choppy, and unsafe -- especially for first-time kayakers. No one at Windward Water Sports made any attempt to reschedule us or even disclose these conditions. A responsible and ethical business would have recognized the risk and acted accordingly.The parking at the launch site was disorganized and overcrowded, costing us nearly an hour of our already limited rental window. What should have been a 20-minute paddle to the snorkeling area took over 90 minutes due to the dangerous wave activity. Once we arrived, visibility in the water was zero -- snorkeling was completely out of the question. To make matters worse, on the return trip, one person in our group capsized and could not reboard their kayak without assistance -- a terrifying experience that further reflects the lack of proper safety measures, briefing, or equipment quality. After this ordeal, I requested a partial refund, understanding that we used the kayaks briefly. I was met with a flat denial. The justification? "Business has been bad." That is not a valid excuse. It is completely unacceptable to prioritize your financial struggles over the safety, experience, and basic rights of your customers. At this point, given the unsafe conditions, defective equipment, and the lack of disclosure or professionalism, I am demanding a full refund. That is the only reasonable and ethical course of action. Jeff Tobias needs to do the right thing and issue a full refund immediately. This wasn't just a poor experience -- it was negligent, unsafe, and unethical. I will be filing complaints with relevant consumer protection agencies and posting this review across all major platforms to warn others. Avoid Windward Water Sports. Your safety and your money are worth more.

    Friendly staff and good equipment! We wanted to rent on Sunday to go to Kaneohe. Unfortunately,…read moremost places are closed on Sunday, but not Windward! We called day of to confirm we are able to go to the sand bar on a Sunday. He had a few kayaks left and suggested we reserve it ASAP. We showed up at 10:15 to get our 2 tandem kayaks. Jeff and another employee helped us load it onto the top of our Nissan Altima, taught us how to load it, and told us where to park to get to the sand bar. We were off within 15 minutes. The kayaks are a lot heavier than I expected. They mounted them with ease but it was much harder for us to do on our own. It isn't hard in terms of the order to do everything or how to do it, but it was hard just because it is heavy. Overall I'd rent from here again as long as you have strong people to carry the kayaks. The rental for Kaneohe sand bar must be a full day rental (we used about 4.5 hours but would have felt rushed to get it back in 4 hours). It includes an anchor as well. It was $75 per tandem kayak + tax for us.

    The Outpost at Turtle Bay Resort

    The Outpost at Turtle Bay Resort

    (37 reviews)

    My wife and I have ridden on all four main islands of Hawaii and our favorite ride is along the…read morecoast that we experience at Turtle Bay. It is such a relaxing ride along the coast as the waves crash along the shore and the breeze off the ocean keeps us cool. The staff has always chosen the perfect temperament horses for us and after our ride, my legs aren't killing me like it had on other rides. This is our go to place to ride when we are on Oahu!

    This place is absolutely horrible. It was a waste of my time and gas to drive all the way out…read morethere. I made a reservation online for 6 people and 6 balls to rent. I wrote in the time that I wanted to start which was 1230 pm. I show up at 1230 exactly and go to check in at the outpost Hut. The 2 guys inside the Hut tell me they didn't see my reservation and they rented out all their balls to a group that just came in..... So...we had to WAIT until the group was finished to get the balls to play.... On top of that, I paid $10 per person to play, and the guy in the hut tells me there's only 6 or 7 holes available since they use the course to pop fireworks off of. New years was about a week ago!! You're telling me, you're too lazy to put back the holes for a whole week?! Cmon man..... Then, I ask for a cart to put all our stuff in and he tells me that they don't rent out carts but that I could get one at the golf hut. So my mom walks all the way over to the golf hut for them to tell her that they don't rent out golf carts for soccer golf......?! So then after all of this, the guy in the outpost hut tells me he will refund me the balls we rented as a way to make up the unfinished course and the time we had to wait for the balls to come back. That was nice of them.....except for the fact that he didn't do it!!! He was straight up lying. Bc i kept checking my account and I didn't see no refund pending from them.... So I waited 2-3 days then I finally call them back checking up on the refund. Explain the whole thing and I'm pretty sure the guy who answered the phone was the same guy who told me he would refund it to me the day of my reservation! So he puts me on hold and tells me that a manager has to be the one to refund me. So why did that guy in the outpost hut tell me he was refunding me if he really wasn't?!?! To top it all off, the course looks like crap. And they don't even have a score card to give you. Good thing I took a picture of their somewhat course layout so I knew where the heck I was going. The course is literally just grass that is so overgrown and bumpy that you cannot even call it foot golf. Save yourself time and don't go here.

    Aloha Friday Wheelworks & Running

    Aloha Friday Wheelworks & Running

    (9 reviews)

    Sometimes traveling farther isn't a bad thing…read more Living in town and going over the mountain to Kailua Town isn't something that I do often, but I wanted it done right Aloha Friday Wheelworks is definitely my choice. Everything from frame up rebuilding to any repair you might think of. Mike is really thorough in everything he does and it definitely shows in his work. He makes sure the customer is happy and takes pride in his work, which is not a given nowadays. I brought my bike in to have some work done with a front fork once and a broken spoke recently. I'm always impressed and very pleased how it was professionally repaired, very meticulous and knowledgeable. Aloha Friday Wheelworks also carries a good variety of topshelf supplements and suppies for runners and cyclist. Also AFW has a weekly Thursday run for runners. You can check it out by following him on IG @alohafridaywheelworksrunningco and you'll see the post come up on stories. If you want it done right by someone who knows his stuff and will go the extra mile, Mike at Aloha Friday Wheelworks is place to go to. SUPPORT LOCAL as shops like these are a Diamond in the ruff. 5 Stars easily!

    Very happy with my bike fitting after my 4th ride on my new Litespeed Arenberg FI! Mike performed a…read morecomplete bike fitting before my first ride. He's extremely knowledgeable and has a real depth of experience that's hard to find anywhere, let alone the world's most remote archipelago. He taught me alot about the science behind it, as well as answering all my questions about basic maintenance for the entire bike.

    Aloha Cyclery - bike_repair_maintenance - Updated June 2026

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