We had our car towed to Valentine's after having a few other mechanics look at it. We have a 2015…read moreAltima and was told it was the timing chain by other shops and would cost upwards of $2k. Tasha was very kind and honest when I asked what she thought a repair like that might cost. She said that she wanted the mechanics to look at the car first before quoting and that evaluations were free. After evaluating the car it was not the timing chain and the expense was much cheaper than expected. Also, the car was inspected bumper to hood for any other problems that may arise in the near future. We are related to two Mechanics. One now retired and the other very busy. This is the only place outside of family we will be taking our vehicles.

Wow, what a great place. We had a screw in our tire on a road trip and were in a tough spot so we…read morecalled Valentine they gave us directions over and repaired the tire while we waited. We were thrilled that they were able to do it without a wait and, quite frankly, shocked when they wouldn't accept payment. They said they know how it is when you're traveling and have trouble and in the they did not want to get paid. What an awesome place and wonderful people!

I took my truck in to have FULL service prior to traveling to Colorado from Illinois. I was at the…read moredealership service department literally all day but thought well it takes time. I did tell the service department that I would be traveling across country and needed to make sure that all fluids were full and everything in order. I have a diesel truck which requires DEF. (I DID NOT KNOW THIS AT THE TIME) I took my truck to the dealership rather than a oil change shop to make sure that everything was done appropriately. WELL IT WASNT. While in rout to Colorado going through Kansas at about 3am I got a warning light that my engine was going to cut off and be unable to go over 30 mph as it was low on DEF. So here I was at 3 something in the morning in the middle of nowhere with a engine shutting down to 30 mph!!! I was able to limp into a truck stop and found out it is a liquid that MUST be added with your oil change. My husband called the dealership in Monticello and spoke with the service manager and was basically dismissive and outright said they don't do that (add DEF) unless the customer specifically ask for it. Maybe it's me but when a customer asks specifically for ALL FLUIDS to be changed, checked, Filled... you would do so. At the very least one would think if it is their policy not to full the DEF unless specifically asked for they would ask you .."Do you want your DEF filled?" Especially, because the customer has told you they are going to be traveling across country and it says it needs to be done in the service manual. My husband called and spoke to the Manager at the service department who was very dismissive and basically said what do you want from us? Poor customer service at best! I won't be back and will make sure I tell everyone not to use this dealership for Anything! Wish I could leave negative stars

I'm very happy to update that the Dealership's Sales Manager called and apologized for the way we…read morewere treated over a mistake. That's all I was asking for was an apology. Thank you. Loved this dealership until a recent experience. We purchased our second vehicle from them. Post purchase we were treated very poorly. Not by our salesman, but by the Office Staff and Sales Manager. We had already been misled by the Finance Manager. They had our salesman call and apologize when he wasn't the problem. That young man was always kind and respectful. It's the Office Staff who met us at the door under direction of the "Office Manager" that treated us terribly. The Office Manager or Sales Manager should have called to give us a heads up of the situation but no one bothered to call.

Everything very went very well. Staff is very friendly and great to work with!! Will continue to…read morego there on a regular basis for my automotive needs

My senior mother took her car in four different times for the SAME problem! The owner would not fix…read moreit correctly and only complained about losing his labor money when she took it back. The last time, he cussed her out over the phone and told her not to come back. Now her car is not working and she has to go to another mechanic and pay to get it fixed again. He treated her with utter disrespect and took advantage of her. DO NOT take your car to this business!