Oh Cathy, please find a trusted friend who can read through this and help you understand. My staff and I have tried many times to explain what happened. On July 12, 2019 your kind and caring brother decided to pre-arrange your mother's cremation with us. The total charge for the cremation the urn and one death certificate come to $1999 after receiving a cash discount of $61. The funds were set up into a bank CD, where it was to be held until your mom's passing. Unfortunately your wonderful brother passed away in December 2022 and you decided to cash out your mom's CD in order to pay for your brothers cremation services. At that time our cremation charge had increased and your brothers total bill for cremation, death certificates and the penalty that the bank charged for cashing out the CD early come to $2015 with no urn selected. The amount of money transferred to your brothers account from your mothers was $1999 which left you paying a cash balance of $16. We put your mom's one of a kind urn in storage to keep for your mom upon time of her passing. The urn was never paid for. I am not a thief. I am a small business owner that refuses to be bullied by someone who wants free merchandise. read more